Harriet AagaardInternet Librarian InternationalOctober, 17, 2008 Bibliotek

Stockholm Public Library

Outline

• Why• What• How it turned out

Stockholm Public library

• 40 branch libraries• 21 departments (old organisation)• 450 (430) employees• 370 (350) in front office

Understanding 2.0

• Staff need to accept and understand the library webpage

Learning

• Libraries need to be omvärldsbev.• Not possible to send all employees to courses• New ways of learning

• Different ways of learning (reading, viewing, listening, practising )

• e-learning• => www.23saker.se

www.23saker.se

• ning• Social community platform • Easy to set up• My page with a blog• Upload photos and videos• Forum for all kind of questions

Planning is important

• Projectplan• Goals: all front office staff• 70% should do all 23 things• 1 hour a week• Evaluation

Goal cont.

• New ways of learning• Understandig web 2.0• Be able to help users with the web• Accepting the Internet as a social

community• Fun!

Marketing

To reach everyone:• E-mail, Intranet• Staff meetings• Welcoming package

• Kick-off• Mp3-player• Laptop• Make it fun!

Success

What happened?

• (Christmas)• -20,5 employees in 2008 – less spare time• Planning a new organisation• Project group too small – too little time for

the project• Not enough individual support

Every library needs

someone like Laila

• Encouragement• Support• to keep on track• teacher

Adjustments

• Repetition – 20 things + 3 weeks of repetition

• Easier things and tasks• Open workshops

Outcome

• Electronic survey (Survey monkey)• 257 responses (60%)• 164 of them had participated• 350 participants in the project• Statistics is based om the survey, not on

actual numbers

Survey

• How many that had participated• Thoughts about the project• About each thing: usefulness, fun

• Too little

Participants

Most popular

Survey

Participation• 87% participated• 16% finished all ”things”New ways of learning• 77% liked the 23 things way of learning• Many learned new things Understandig web 2.0

Be able to help users with the webAccepting the Internet as a social community

55 employeesfinished and received:

What will we do next?

• Help for staff that didn’t complete 23 things.• Another 23 things for employees? • 23 things for the public? • New things for those who have completed and

yearn for new challenges?• Or, letting these employees manage learning

projects for user?

Thank you

Harriet AagaardVirtuella enheten / ICT-departmentStockholm Public Libraryharriet.aagaard@kultur.stockholm.se

BibliotekStockholm Public Library