232to je sve issue.pptx) · • java alat za – bug tracking – project tracking – application...
TRANSCRIPT
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Atlassian JIRAAtlassian JIRAšto je sve issue?
because you've got issues
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Agenda
• Što je sve Atlassian JIRA?• Osnovni JIRA koncepti• Što je sve issue: razvoj softvera• Proširivost i nadogradivost• Što je sve issue: helpdesk, CRM i SLA• Što je sve issue: helpdesk, CRM i SLA• Što je sve issue: praćenje rada• Što je sve issue: ideje...• Izvještavanje• Integracija• Rezime• Pitanja
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Što je sve Atlassian JIRA?
• Sustav za upravljanje predmetima(issue management system)
• Java alat za– Bug tracking– Project tracking– Project tracking– Application lifecycle management– Helpdesk, CRM– Praćenje rada / operative
• Korisnici: više od 14 tisuća u 122 zemlje
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Nagradno pitanje 1
•• Koje još Atlassian produkte znate?Koje još Atlassian produkte znate?
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Osnovni JIRA koncepti
• Projekti• Predmeti• Komponente• Verzije• Projektne role
• Notifikacije• Dozvole• Korisnička polja• Korisnički ekrani• Work log
PROJEKTPREDMET
ŽIVOTNICIKLUS
• Projektne role• Životni ciklusi
• Work log
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Osnovni JIRA koncepti
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Osnovni JIRA koncepti
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Osnovni JIRA koncepti
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Što je sve issue: razvoj softvera
• Pokrivene sve faze životnog ciklusa aplikacije– Poslovna analiza – New Feature– Dizajn – Task, Component– Implementacija – Task, Subtask, Version– Testiranje – Bug– Održavanje – CR, – Održavanje – CR,
Improvement
• Jedinstveni životni ciklusissue-a
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Proširivost i nadogradivost
• Arhitektura JIRA-e– Java Web aplikacija– Pico IoC container, Spring– Apache OFBiz entity engine– Webwork + jQuery
• Atlassian Plugin SDK– baziran na Maven-u
• JIRA API
• Atlassian Plugin Exchange– više od 360 dostupnih JIRA pluginova
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Što je sve issue: helpdesk, CRM i SLA
• Praćenje SLA ugovora– Incidenti, prekidi, ispadi, eskalacije– Prioriteti, response time
• CRM– Reklamacije, upiti klijenata– Reklamacije, upiti klijenata
• Helpdesk– Service request– Interne reklamacije– Edukacije, Prijedlozi
• Životni ciklus prilagođava se individualnom ugovoru
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Što je sve issue: praćenje rada
• Organizacija rada tvrtke– Pile struktura zadataka– Odjeli = Projekti– Pravila dodjeljivanja i prioritiziranja O
djel)
prioritiziranja– Radni nalog / task
Task PILE (O
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Što je sve issue: praćenje rada
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Što je sve issue: ideje...
• Osnovno sredstvo– Nabavi – Zaduži – Upotrijebi – Servisiraj – Razduži –
Otpiši
• Ostalo:• Ostalo:– Putni nalog – praćenje troškova– Upravljanje kvalitetom – prijava nesukladnosti– Automatizirana prijava kvarova u distribuiranim
sustavima
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Izvještavanje
JIRA Query language
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Izvještavanje
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Integracija
Integracijske točke:• JIRA XML-RPC / SOAP / REST API• DB (Database Values Plugin)• Mail handler, Event listener, Service
Alati:• IDE (JDeveloper, Netbeans, Eclipse, Visual Studio)• Revision control systems (CVS, SVN, Rational CC)• Continuous Integration (Bamboo, Hudson)• Wiki (Confluence)
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Integracija
• MS Project Connector / CEPTAH Bridge• CRM (Salesforce, SugarCRM)• Resource planning, allocation & management
(Feywa)• MS Excel ☺• MS Excel ☺
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Rezime
• Sposoban Java produkt u procesima razvoja• Komplementaran Project Management alat• Prilagodljiv izmjenom Java koda, velik broj
dostupnih pluginova
• Poveziv s nizom alata i (poslovnih) sustava• Moćna i fleksibilna konfiguracija• Primjenjiv u najrazličitijim poslovnim područjima
• Organizacija, efikasnost, kontrola, fleksibilnost
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Rezime
• JIRA 5• Remote Issue Linking• JQL: novi operatori i funkcije• Administracija filtera i dashboarda pojedinog korisnika• Rapid Issue Create & Edit• Generalna Java API / REST / performansna poboljšanja• Generalna Java API / REST / performansna poboljšanja• Novi troubleshooting & debug alati
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Nagradno pitanje 2
•• Što je (još) sve Što je (još) sve issueissue??
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Pitanja
????????????kontakt:
Hrvoje Đurđević, IT arhitekt / konzultant
mail: [email protected]: 091 790 8470www.btb.hr