Presentation Presentation onon

Quality ControlQuality Control

Amrita KoliAmrita Koli

What is quality ?What is quality ?

Quality of a product is defined as Quality of a product is defined as “How it satisfies the customer “How it satisfies the customer needs”.needs”.

Quality is subjective term.Quality is subjective term.Quality is expressed with adjectives Quality is expressed with adjectives

such as poor, good and excellent.such as poor, good and excellent. It is defined as a degree of It is defined as a degree of

excellence of a product .excellence of a product .

Dimensions of qualityDimensions of quality

performanceperformanceFeatures Features Conformance Conformance ReliabilityReliabilityDurabilityDurabilityServiceServiceReputationReputationResponse (of dealer)Response (of dealer)

Quality statementQuality statement

Quality statements are the overall Quality statements are the overall intentions and direction for the intentions and direction for the organization with respect to quality set organization with respect to quality set by top management.by top management.

Types of quality statementTypes of quality statementVision statementVision statementMission statementMission statementQuality policy statementQuality policy statement

Vision statementVision statement

The vision statement is a formal The vision statement is a formal declaration of what the organization is declaration of what the organization is trying to achieve in long term.trying to achieve in long term.

Vision statement of Boeing company Vision statement of Boeing company states that states that

“ “Vision for Boeing in 2016 is people Vision for Boeing in 2016 is people working together as a global enterprise working together as a global enterprise for aerospace leadership”for aerospace leadership”

Mission statement Mission statement An organization mission is the reason for the An organization mission is the reason for the

organization existence.organization existence.

It tells what the company is providing to society.It tells what the company is providing to society.

A mission statement answers the question such A mission statement answers the question such as who we are? Why we are? what we do ?how as who we are? Why we are? what we do ?how we do it ?we do it ?

Mission statement of New Port shipping company Mission statement of New Port shipping company sayssays “ “we shall build good ships here- at profit we can we shall build good ships here- at profit we can –at loss we must-but always good ship “–at loss we must-but always good ship “

Quality policy statement Quality policy statement

According to ISO 9000,According to ISO 9000,Quality policy is the overall quality Quality policy is the overall quality

intentions and direction of intentions and direction of organization as formally expressed organization as formally expressed by the top management.by the top management.

The quality policy is a guide for every The quality policy is a guide for every one in the organization which says one in the organization which says how they provide product or services how they provide product or services to the customer.to the customer.

Quality planning Quality planning

Quality planning is one of the foremost Quality planning is one of the foremost function of the members in the function of the members in the organization to achieve the quality organization to achieve the quality objectives.objectives.

Quality planning is nothing its only Quality planning is nothing its only forecasting the future activities related to forecasting the future activities related to quality quality

Quality planning acts as a road map for Quality planning acts as a road map for the members in the organization to the members in the organization to achieve the quality goal.achieve the quality goal.

various steps in quality various steps in quality planningplanning

establishing quality goals.establishing quality goals.identifying the customers.identifying the customers.discovering the customer needdiscovering the customer needdeveloping the product features.developing the product features.developing the process features.developing the process features.

Steps in quality controlSteps in quality control

Fixing the quality standardFixing the quality standardmeasurement of quality.measurement of quality.Comparing the measured quality Comparing the measured quality

with standard quality.with standard quality.Finding out the variation.Finding out the variation.Reasons for variations that lead to Reasons for variations that lead to

defects are examined.defects are examined.Taking corrective action.Taking corrective action.

PLAN

ACTIMPROVE

EVALUATE

Thank you.Thank you.