23rd onsite program annual institute - easna institute april 27-29, 2011 ... workplace/ceu trainings...

Healthy Workplace, Health Returns: New Approaches to Mental Health and Wellness

23rd

Annual Institute

April 27-29, 2011 • The Venetian, Las Vegas, Nevada, USA

easnaEmployee Assistance Society of North America

Onsite Program

2 EASNA 23rd Annual Institute

easnaEmployee Assistance Society of North America EASNA 23rd Annual Institute

Internet Café

• 12WeekstoWellnessandLifestyleChange

• Alkermes• CARFInternational• CaringBridge• CLCIncorporated• ConsolidatedCreditCounseling

Services,Inc.

• CrisisCareNetwork• DAyBReAkeAPSoftware• eAPexpert• HomewoodHumanSolutions• InfoMC,Inc.• LastDoor• LawAssistCanada

• NASWAssuranceServices,Inc.• ProtoCallServices• PsyBar• Renascent• TheSASSIInstitute• U.S.DepartmentofLabor

Exhibitors

Platinum SPonSorS

Silver Sponsor Bronze Sponsors

Gold SPonSorS

American Substance Abuse Professionals

canada

Curriculum Committee

Barb Veder, ChairShepell.fgi

Paul Wittes, Co-chairShepell.fgi

Tania BattistiCanada Border Service Agency

Kathleen GrecoValue Options

David GoehnerEmpathia, Inc

Bernard McCannBrandeis University

Tracy McPhersonGeorge Washington University Medical Center

EaSna Board of directors

3EASNA 23rd Annual Institute

easnaEmployee Assistance Society of North AmericaEASNA 23rd Annual Institute

Sponsorship Committee

Jeff Gorter, ChairCrisis Care Network

Phil EvansProtoCall

Quadir FarookInfoMC, Inc.

John LevyCorporate Counseling Associates, Inc.

Rich PaulValueOptions

Judith PlotkinHomewood Human Solutions

institute Committees

Judith Plotkin, Homewood Human Solutions

institute Chair

President Phil Evans

Vice President Francois Legault

Treasurer George Martin

Secretary Julie McClatchey

Immediate Past President Barbara Veder

Director Michael Brooks

Director Nicole Doucet

Director David Goehner

Director Keith Harding

Director Chris Hylton

Director Ana Laritza Leon

Director Dan McCarthy

Director Tracy McPherson

Director Sharon O’Brien

Director Rich Paul

Director Judith Plotkin

Director Jim Printup

Director Debra Wolinsky

Director Diane Stephenson

Executive Director Bob McLean

Mike BrooksCenter for Clinical Social Work

George MartinCorpCare EAP

Paul WittesShepell.fgi

Bob McLeanEASNA


easnaEmployee Assistance Society of North America General Information

REGISTRATION/INFORMATION DESK

The Registration/Information Desk is located on Level 1 of the Venetian/Palazzo Congress Center near Marco Polo Ballroom 701. The Entrance to the Congress Center is located in between The Venetian and The Palazzo Towers, Casino Level by the Blue Man Theater. Look for directional signage while on the Casino Floor. Following are the registration hours:

Wednesday, April 27 8:00 a.m.-6:00 p.m. Thursday, April 28 8:00 a.m.-5:30 p.m. Friday, April 29 8:00 a.m.-3:30 p.m.

PROFESSIONAL CREDITS AVAILABLE

• 17HoursofProfessionalDevelopment(PDHs)• 17HoursofContinuingEducationUnits(CEUs)

ToobtainrequireddocumentationofPDHsandCEUs,please visit the Registration Desk for applicable fees and forms prior to session commencement. The Institute is unable to provide retroactive documentation for session attendance.

BADGE IDENTIFICATION

The identification badges contained in the registration packet must be worn for admission to all sessions, the exhibit hall, and EASNA sponsored events.

NOTICE BOARD

Messages for the Institute attendees will be posted on the bulletin board near the Registration Desk. Please post messages for other attendees on this board.

INTERNET CAFÉ

Sponsored by the Center for Clinical Social Work and EAP ExpertCheck your email, find information about a presenter, or sign-up online for EASNA membership at the Internet Café,locatedintheExhibitHall.

QUESTIONS

EASNA23rdAnnualInstituteHostCommitteemembers,registration desk volunteers, and EASNA Board members will happily assist you with any questions or requirements you may have. Look for identifying ribbons on their name badges.

Congratulations to our Accredited

Members!

Human Solutions Canada Inc., Vancouver, BC

Ceridian Canada Ltd. LifeWorks Division, Markham, ON

Ceridian LifeWorks, Minneapolis, MN

Homewood Employee Health,Guelph, ON

FSEAP, London, ON

Employee Assistance Services Bureau, Health Canada, Ottawa, ON

Shepell·fgi, Toronto, ON

NEAS, Inc., Waukesha, WI

Genesis EAP, Davenport, IA

PPC Worldwide Canada EAP Services Ltd., Burnaby, BC



easnaEmployee Assistance Society of North AmericaConference At-A Glance

April 279:00 a.m.-5:00 p.m. Pre-Institute: Bringing Cutting Edge Alcohol Risk Reduction into Your EAP Practice 6:00 p.m.-8:00 p.m. Welcome Reception in the Exhibit Hall

April 28 7:30 a.m.-8:30 a.m. Continental Breakfast, in the Exhibit Hall 8:30 a.m.-10:00 a.m. Plenary, Ballard, Thrive: The Critical role of EAPs in Creating a Culture of Health 10:00 a.m.-10:30 a.m. Break, in the Exhibit Hall 10:30 a.m.-12:00 noon Saulnier CN Rail’s CIRP: Getting Everyone on Board Jacobson Worker Productivity: Ways to Measure It and Demonstrate Value Levine Expanding Workplace Wellbeing to Multinational Populations 12:15 p.m.-1:30 p.m. Annual General Meeting Luncheon 1:45 p.m.-3:15 p.m. Gorter A Tailored Fit: Best Practices for Incident Response to Banks Merrick Results of a Survey of EAP and B.H. Services Users Melemis The Five Rules of Recovery: A New Approach to Relapse Prevention 3:15 p.m.-3:45 p.m. Break, in the Exhibit Hall 3:45 p.m.-5:15 p.m. Courtemanche Sustainability: The Key to SBIRT Long Term Success Ashley Veterans: The Forgotten Workers Lam Depression Hurts: How one EAP Makes a Difference 5:30 p.m.-7:00 p.m. Evening Reception on the Patio at Dal Torro Ristorante, Palazzo Hotel

April 29 7:30 a.m.-8:30 a.m. Continental Breakfast, in the Exhibit Hall 8:30 a.m.-9:30 a.m. Plenary, Messer, Supporting the Workplace Civility Initiative: EAP’s Role and Responsibility 9:30 a.m.-10:00 a.m. Corporate Awards 10:00 a.m.-10:30 a.m. Break, in the Exhibit Hall 10:30 a.m.-12:00 noon Ives Trade Union Participation in EFAP Kolski-Andreaco How Understanding More about Human Biology Adds Value to EAP Org. Interventions Newman Improving the Value of an EAP Through a Coord. Drug Intervention 12:00 noon-1:00 p.m. Box Luncheon in the Exhibit Hall 1:30 p.m.-3:00 p.m. Arsenault Managing Transgenderism in the Workplace Miller Crossing the Bar - an Historical Perspective on Add.Recovery Models….


easnaEmployee Assistance Society of North America Thank You Sponsors & Exhibitors

12 Weeks to Wellness and Lifestyle Change [email protected]: Charles Curtiswww.12weekstowellness.com12 Weeks provides healthy solutions for ongoing lifestyle productivity, work life, wellness and weight loss challenges. 12 Weeks delivers valuable tools and coaching creating positive and lasting behavior change.

Alkermes [email protected]: Dennis Prattwww.alkermes.comAt Alkermes, developing medicines with the potential to change people’s lives for the better doesn’t start with science. It starts with patients.

American Counseling Association [email protected]: Kelly Brasher / PPFwww.counseling.orgFor over 50 years, ACA has provided counselors, educators and students with the most reliable information covering the wide scope of counseling. See our ad in this program for details.

American Substance Abuse Professionals 888-792-2727Contact: Aysha Livingstonwww.go2asap.comASAP provides substance abuse risk management services for employers nationwide. Our credentialed SAP/SAE network, comprehensive case management, workplace/CEU trainings and audit support ensure regulatory compliance and a drug-free workplace.

BrownRichards & Associates [email protected]: Kathy Armisteadwww.brownrichards.comBrownRichards & Associates is a full service international work life firm that offers dependent care resources, available 24/7, through our professionally staffed call center and online resources.

CARF International [email protected]: Ellen Mirkovwww.carf.orgFounded in 1966, CARF is an international, nonprofit accreditor of human service providers and networks. More than 6.5 million persons of all ages are served annually in CARF-accredited programs.

CaringBridge 16651-789-2310Contact: Judy Trucanowww.caringbridge.orgCaringBridge, a nonprofit organization, provides free personal websites that connect people experiencing a significant health challenge to family and friends, making each health journey easier.

Center for Clinical Social Work 10800-694-5285Contact: Michael Brookswww.centercsw.orgThe Center promotes clinical social work and advances the profession in all settings by developing practice standards/credentials, advocating for practitioners and clients, and enhancing opportunities for research, education and training.

April 25-27, 2012

Fairmont Palliser | Calgary, Alberta

24th Annual EASNA Institute

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easnaEmployee Assistance Society of North AmericaThank You Sponsors & Exhibitors

Chestnut Global Partners [email protected]: David Sharar, PhDwww.chestnutglobalpartners.orgCGP’s division of Commercial Science has created a scientific “Workplace Outcome Suite” that deals with five key aspects of the effects of personal issues on workplace functioning. The Suite is short, precise, and easy to administer as a “Pre” and “Post” outcome measure…and is available free to EA providers.

CLC Incorporated 6800-541-9701 x [email protected]: Curtis Padillawww.clcincorporated.comSince 1986, CLC, Inc. has provided Legal, Financial and ID Theft resources throughout the US and Canada. Our focus on client service and product development has earned CLC a reputation of consistently exceeding the customer service expectations of our more than 100 EAP clients.

Consolidated Credit Counseling Services, Inc. [email protected]: Alex Bortwww.consolidatedcredit.orgConsolidated Credit Counseling Services is a nonprofit organization. Our service was created to assist employees in reducing stress caused by financial difficulty and provide financial education, which improves their well-being and increases productivity.

Council on Accreditation [email protected]: Zoe Hutchinsonwww.coanet.orgThe Council on Accreditation (COA) is an international, independent, not-for-profit accrediting body of human service organizations. Over 1800 organizations are currently either COA accredited or engaged in the accreditation process.

Crisis Care Network [email protected]: Marilyn Elliottwww.crisiscare.comCrisis Care Network is the world’s largest provider of crisis response services to the workplace. Over 800 times each month CCN dispateches specially-trained behaviorial health professionals to facilitate recovery after tragedies.

DAYBREAK EAP Software [email protected]: Amy Hartingwww.daybreakeapsoftware.comThe leader in Innovative EAP Technology for 30 years, DAYBREAK EAP Software provides tracking and reporting for all EAP services; Appointment Scheduling, Affiliate Management, Disability Management, and Behavioral Health Management.

EAP Expert Inc. 3905-702-1380Contact: Duane Colemanwww.eapexpert.comEXCITING Times as EAP Expert enters its 12th anniversary of providing best-of-breed technology to the EAP Community. Stop-by to find out more about VERSION 3 and how we’ve become ‘SaaSy’!!!

eCenter Research Inc [email protected]: Duncan Goodwinwww.YourHealthCheck.orgeCenter Research provides mental health and substance abuse treatment organizations with a 20-minute, validated, multivariate self-report assessment and free research support through its state-of-the-art web-based Online Assessment and Advanced Reporting System.

Empathia, Inc [email protected]: David Goehner, LCSE, CEAPwww.empathia.comEmpathia provides customized behavioral health solutions to address workforce and organizational needs in such diverse areas as EAP, coaching, disaster management, leadership development, training, and benefit support, for customers worldwide.

FSEAP [email protected]: Laura Hendersonwww.fseap.comFSEAP is better where it counts. Our helplines are answered by master’s level counsellors. We emphasize counselling over information and referral, for better results - 3x those of other providers.

Harris, Rothenberg International, Inc. [email protected]: Naomi Tepperwww.hriworld.comHarris, Rothenberg International (HRI) offers an array of comprehensive, integrated human resource programs and services designed to maximize organizational and employee performance.

Homewood Human Solutions 1416-964-1875 [email protected]: Eda Sherewww.homewoodhumansolutions.comHomewood Human Solutions is a full service Employee Assistance provider offering a wide range of workplace and organizational development services. Guided by the desire to contribute to the total health, wellness and functioning of our customers’ organizations, we are the “just right” solution.

InfoMC, Inc. 20484-530-0100 [email protected]: Angela Madarawww.infomc.comInfoMC provides enterprise software solutions for EAP’s. InfoMC’s Incedo™ solution allows EAPs to enroll and track eligibility, manage affiliate providers, process referrals, authorizations, care coordination, manage utilization, and process and pay claims. It also links providors and payors via the Internet to streamline communications.

Last Door [email protected]: Giuseppe Ganciwww.lastdoor.orgLast Door operates two addiction treatment programs - an Adult & a Youth Program, as well as several adjunct programs for families and partners for over 28 years.


easnaEmployee Assistance Society of North America Thank You Sponsors & Exhibitors

Law Assist Canada [email protected]: Sharon Kravitzwww.lawassist.caLaw Assist connects individuals to quality legal counsel and financial advisory services across Canada. We offer professional referral and consultation services to EAP’s and other major institutions.

Magellan Health Services, Inc. [email protected]: Merideth Marrwww.magellanhealth.comWe are a specialty healthcare manager focusing on behavioral health care, diagnostic imaging, specialty pharmaceutical services, and provide pharmacy benefits administration. Our experience in managing these services enables us to deliver invaluable insights and innovative solutions that positively impact both the quality and cost of some of the nations’s fastest growing areas of health care.

NASW Assurance Services, Inc. [email protected]: Bonnie Conti-Lawrencewww.naswassurance.orgVisit the NASW Assurance Services exhibit booth for more information on our new employee assistance program, “EAPrefer” and the many other insurance products offered by NASW Assurance Services, Inc.

NDC Nutrition at Work [email protected]: Nicole Doucetwww.ndc-nutritionatwork.comNutrition Services provider to EAP.

PPC Worldwide Canada EAP Services Ltd. [email protected]: Carrie Middletonwww.ppcworldwide.comPPC Canada (since 1977) is a COA Accredited EFAP and Wellness Services company, distinguished by its focus on customer relationships and responsiveness, providing local, regional, national and international service excellence.

ProtoCall Services [email protected]: Laura Schaeferwww.protocallservices.comProtoCall Services has been supporting EAPs since 1992! Our Masters-level clinicians provide a seamless, telephonic response tailored to meet your needs 24/7/365.

PsyBar, LLC [email protected]: Tammy Schmidtwww.psybar.comWith 1200 psychiatrist and psychologists nationally, PsyBar coordinates Risk Assessment/Fitness for Duty Evaluations; assessing threat and psychological problems that interfere with safe, efficient workplaces. Free CE credits at www.psybar.com.

Renascent [email protected]: Adam Fisherwww.renascent.caRenascent is a leader in the field of addiction treatment. For over 40 years EAPs have trusted Renascent to help their clients get well and stay well.

Shepell.fgi [email protected]: Marilyn Walshwww.shepellfgi.comShepell.fgi is a leading provider of workplace, health productivity solutions targeting mental, physical, and social well-being. For more information call 1-866-875-8240 or visit www.shepellfgi.com.

The SASSI [email protected]: Melissa Rennwww.sassi.comSASSI Institute-helping people suffering from alcohol/drug problems and the professionals serving them. Our questionnaires are backed by 25+ years of research, on-to-one customer service and a commitment to quality.

U.S. Department of Labor [email protected]: Katia Albanesewww.dol.govThe Department of Labor supports veterans, service members and people with disabilities by providing valuable resources via Amerca’s Heroes at Work, National Resource Directory (NRD) and disability.gov.

ValueOptions [email protected]: Rich Paulwww.valueoptions.comValueOptions, Inc., the nation’ s largest independent behavioral health and wellness company, provides services to more than 22 million individuals through EAP, Work/Life, health and wellness and managed behavioral health care contracts.

WellCall [email protected]: Ramon Navarrowww.wellcall.comWellCall provides wellness programs for EAPs and their clients.

Workplace Options [email protected]: Danae Duffywww.workplaceoptions.comWorkplace Options’ credentialed providers offer solutions that help 26 million employees balance their work and personal life. Global support is offered through service centers in Raleigh, NC, London, Toronto and Dublin. Visit www.workplaceoptions.com.

April 25-27, 2012

Fairmont Palliser | Calgary, Alberta

24th Annual EASNA Institute


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Wednesday, April 27

PRE-INSTITUTE WORKSHOP

9:00 a.m. – 5:00 p.m.

Bringing Cutting Edge Alcohol Risk Reduction into Your EAP Practice

In 2006 SAMSHA reported that 80% of problem drinkers are employed. Risky drinking is associated with reduced produc-tivity, increased accidents, increased dis-ability claims, other medical and emotional conditions and job-related costs. Screening for risky alcohol use, brief intervention including referral to treatment (SBIRT) is an effective, evidence-based practice used within medical settings for identifying and reducing risky drinking behavior and its multiple associated adverse impacts. Within the past three years, SBIRT has migrated across the medical practice threshold to EAPs. Aetna’s EAP was the first to embrace SBIRT and produce results to support its efficacy within an EAP setting. BIG (Brief

Intervention Group), an international col-laboration including EAP professional as-sociations, federal and state agencies and EAP industry leaders is working diligently to transform “routine practice of EAPs in the U.S. and Canada to increase … the identification of alcohol misuse through the use of evidence-based SBIRT,” thus “reduc-ing the negative impact of undetected and untreated alcohol problems that reduce productivity, drive up healthcare costs and increase accidents.” This day long session is aimed at giving participants the opportu-nity to learn about SBIRT and its value. The program intends to take the mystery out of SBIRT and its implementation by helping participants to build their own individual road map, complete with access to resourc-es that will enable them to readily embrace this cutting edge, evidence-based practice that delivers EAP value to both individual clients as well as organizational customers.

About the Trainers:

Judy Mickenberg, LICSW, Aetna EAPCo-author of a number of professional

articles and a frequent presenter in profes-sional forums, Ms. Mickenberg has more than 20 years of EAP experience, and has provided leadership for national and international EAP programs. Currently she serves as the EAP and Clinical Content Ex-pert for Aetna, responsible for a wide range of activities including internal staff training, customer facing training and seminars, psy-choeducational communication/resources, EAP program promotion resources, crisis response process/protocols, and special projects including the implementation of SBIRT within Aetna’s EAP call center. Ms. Mickenberg is also a member of EASNA’s Knowledge Transfer & Research Committee.

Tracy L. McPherson, PhD, Assistant Research Professor, George Washington University, Center for Integrated Behav-ioral Health Policy/Ensuring Solutions to Alcohol ProblemsOver the last 12 years, Dr. McPherson has served as Project Director/Co-PI on numer-ous workplace alcohol and drug abuse pre-vention projects funded by NIH, NHTSA, and SAMHSA involving the development and

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We design and deliver expert, customized nutrition servicesto EAP clients coast to coastin Canada and in the United States.



evaluation of substance use prevention and health promotion education and training programs. In the past four years her re-search has focused on improving access to alcohol screening, brief intervention, refer-ral to treatment (SBIRT), and follow-up care through evidence-based practice change in the EAP and other workplace settings. She chairs EASNA’s Knowledge Transfer & Research Committee, has co-authored nu-merous publications and presentations, and serves on editorial review boards of leading workplace journals, including Journal of Workplace Behavioral Health and American Journal of Health Promotion.

Thursday, April 28

OPENING PLENARY SESSION

8:30 a.m. – 10:00 a.m.

Thrive: The Critical Role of EAPs in Creating a Culture of Health

Successful organizations understand the link between employee well-being and organizational performance. Using APA’s

Psychologically Healthy Workplace model as a framework for examining the key characteristics of a healthy, high-perform-ing organization, Dr. Ballard will discuss strategies for success in the economic re-covery and offer real-world examples from award-winning companies. This session will show you how Employee Assistance Programs can help create a workplace culture where both employees and the organization can thrive.

Instructor:

David W. Ballard, PsyD, MBA, American Psychological Association. In the capac-ity of Assistant Executive Director for Mar-keting and Business Development at the American Psychological Association, Dr. Ballard designs and directs efforts related to health and well-being in the workplace and oversees the development of resourc-es to help psychologists build, manage, market, and diversify their practices.

MORNING WORKSHOPS

10:30 a.m. – 12:00 noon

WS-1A Peer Presentation: CN Rail’s CIRP: Getting Everyone on Board

This presentation will provide participants with information about how CN Rail initi-ated a peer-driven Critical Incident Re-sponse Program (CIRP) in partnership with their external EAP provider to ensure that employees impacted by critical incidents in the workplace are provided with quality services in a timely manner. Participants will learn about how the program works, what types of training is provided to key players, some of the challenges that have been overcome, and how the program has functioned over the past 12 years.

Instructors:

Marc Saulnier, MSW, RSW (OCSWSSW) (ICISF), CSW, Shepell.fgiMarc Saulnier began his professional career as a Military Social Worker for the Canadian Department of National Defense in Germany. After many years in the EAP industry, Marc has assumed the role of Account Executive and has been working closely with CN Rail by co-facilitating EFAP peer training sessions with the CN EFAP System Manager across Canada.

Alkermes, Inc. is a fully integrated biotechnology company that uses proprietary technologies and know-how to create innovative medicines designed to yield better therapeutic outcomes for patients with serious

diseases, including central nervous system disorders, addiction and diabetes. For more information about Alkermes, please visit: www.alkermes.com.

©2011 Alkermes, Inc. All rights reserved VIV697 July 2010 Printed in U.S.A.







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Anita McDonald, CN EFAP System ManagerAnita has been working with CN for 13 years, and is currently managing a team of 350 EFAP peers across Canada. She is responsible for program design, overall program operations, contract administra-tion with the external service provider, and support to the EFAP Senior Advisory Com-mittee and local EFAP support groups.

WS-1B Peer Presentation: Worker Productivity: Ways to Measure It and Demonstrate Value

This presentation reviews two popular measures of worker productivity: the Health and Productivity Questionnaire- Select (HPQ-Select) and the Workplace Outcomes Suite (WOS), with attention to research and application within diverse EAPs to improve EAP practice and demon-strate value.

Instructors:

Jodi M. Jacobson, PhDDr. Jodi M. Jacobson is an Assistant Profes-sor and Chair of the EAP Subspecialization at the University of Maryland, School of Social Work. Her research focuses on workplace behavioral health and the impact of EAP and other health and wellness interventions and programs on productivity. Dr. Jacobson is a current member of EASNA’s Knowledge Transfer and Research Committee and EAPA’s Workplace Disaster Preparedness Committee.

David Sharar, PhDDr. David Sharar is the Managing Director of Chestnut Global Partners and a Research Scientist with Chestnut Health Systems. He has published more than 60 articles related to EAP outcomes, ethics, quality issues, and pricing structures. He also serves on EASNA’s Knowledge Transfer and Research Committee and is on the Board of the EA Research Foundation.

WS-1C Peer Presentation: Expanding Workplace Wellbeing to Multinational Populations

Expanding EAP services from a North American mindset to multinational popula-tions requires rethinking of the product, audience, promotion, and service access. This presentation will highlight lessons in delivering global services in terms of the cultural differences that influence the implementation and logistical delivery of global EAPs, as well as provide the attri-butes of successful international EAP and Wellbeing programs.

Instructors:

David Levine, MSWBased in Chicago, David Levine leads global development for Oxford, UK-based PPC Worldwide. Through his career Dave has managed the development of national and international EAP/WorkLife and behavioral health programs.

Nicholas Malhomme, MBANick Malhomme is head of Global Sales and Marketing for PPC Worldwide, which offer EAP Services in over 140 countries across the globe. He has more than eight years experience working in Human Capital Man-agement in his current role. He also has worked for organizations such as Total Pe-troleum and MCI (now Verizon). Nick works closely with leading global organisations to ensure programs meet their organisational and cultural requirements. He holds an MA in Modern Languages and an MBA.

AFTERNOON WORKSHOPS

Time: 1:45 p.m. – 3:15 p.m.

WS-2A Peer Presentation: A Tailored Fit: Best Practices for Incident Response to Banks

Financial institutions have specific expecta-tions and preferred protocols following rob-beries; one size does not fit all! This poses challenges and risks for EAPs seeking to provide customized service to high profile customers. This presentation will review best practices for CIR services to banks, along with integrating elements of psychological first aid into a unique corporate culture.

EASNA 23rd Annual Institute



Instructors:

Jeff Gorter, MSW, LMSW, Certified Addictions CounselorJeff Gorter is the Account Executive for Crisis Care Network. He has responded directly to the September 11 terrorist at-tacks, Hurricanes Katrina and Rita in the Gulf region, the Virginia Tech shootings, and the 2010 Gulf oil spill, along with numerous local events.

Joe UtechtJoe Utecht is a Management Consultant at Ceridian Corporation, and is responsible for training Ceridian’s Management Consultants in Crisis Response. He has consulted with management in coordinating critical incident responses for more than 2,000 critical inci-dent cases to financial institutions, private businesses, schools, and government orga-nizations involving situations such as work-place accidents, violence, robberies, natural disasters, and employee deaths.

WS-2B: Peer Presentation: Results of a Survey of EAP and Behavioral Health Services Users

This research-based panel presentation will provide new results of a comprehensive survey of employees regarding EAP and be-havioral healthcare use. The presenters will provide insights into how certain variables influence the use of EA services by employ-ees. The study findings have implications for EAP providers, human resource admin-istrators, employers and other stakeholders involved in purchasing, administrating, pro-viding and evaluating EA programs.

Instructors:

Elizabeth Merrick, PhD, MSWElizabeth L. Merrick is a Senior Scientist in the Institute for Behavioral Health, Heller School for Social Policy and Management at Brandeis University. She served as the Prin-cipal Investigator for the employee survey upon which this presentation is based.

Bernie McCann, MS, CEAPBernie McCann is a NIAAA research fellow and a doctoral candidate at Brandeis Univer-sity. His EAP background includes providing

Welcome Attendees& Exhibitors to


2011 Institute

Working withEAPs to provide

Employee ReferralsNationally &

Internationally...

Online & Telephonic Services Child Care Adoption Elder Care Legal & Financial Employee Mental Health Healthy Workplaces Improving Productivity And Many More...

Call800-537-2153

www.brownrichards.com

1.888.689.8604 | www.homewoodhumansolutions.ca

So many options!More Counselling

Creative Learning

Healthier Outcomes

Employee Assistance

Advice and Coaching

24/7 Access

Private and Confi dential

In-Person, By Phone, or Internet

Online Tools and Resources

direct services, consulting with numerous companies, conducting professional devel-opment training for practitioners, and con-ducting quality audits of EA services

WS-2C The Five Rules of Recovery: A New Approach to Relapse Prevention

Learn a new approach to teaching cognitive therapy. Learn how to teach thought records in a way that encourages rapid change. Learn how to address common problems that clients encounter in cognitive therapy. Learn how to use the basics of cognitive therapy in different therapeutic situations. The pre-sentation includes a handout and PowerPoint presentation based on the book I Want to Change My Life: How to Overcome Anxiety, Depression and Addiction by Dr. Melemis. The book is a self-help guide to cognitive therapy and stress management. It is the winner of the Gordon Bell Award for Journalism. All par-ticipants will receive a free copy of the book.

Instructor:

Steven M. Melemis, PhD, MDSteven M. Melemis is a leading authority on addiction and mood disorders. He is Medical Inspector for the College of Physicians and Surgeons of Ontario, and served as Vice-Chair of Addiction Medicine for the Ontario Medi-cal Association. He is the author of I Want to Change My Life: How to Overcome Anxiety, Depression and Addiction, a self-help guide to cognitive therapy and stress management as coping skills for change.

Time: 3:45 p.m. – 5:15 p.m.

WS-3A Peer Presentation: Sustainability: The Key to SBIRT Long Term Success

Workshop participants will have an op-portunity to learn about variables that can promote or threaten the sustainability of new practices within an EAP environment. Specific information and knowledge will be



shared about Aetna’s experience in sustaining the effective use of Screening and Brief Inter-vention for Risky Alcohol Use within an EAP Call Center environment. Principles and prac-tices for positively impacting the sustainability of new practices can be generalized to a wide range of programmatic initiatives.

Instructors:

Sherry Courtemanche, LCSWMs. Courtemanche is the Clinical Manager of the Aetna EAP, and has been a member of the Aetna/George Washington University team that led the EAP industry in implementing Screening and Brief Intervention with Referral to Treatment (SBIRT) within an EAP call center environment. Jessica Abate, LCSWMs. Abate currently serves at Aetna as the SBIRT Program Manager, a member of Aetna’s Motivational Interviewing (MI) Cham-pions Team and the EAP MI Team Lead. She

“We are ProtoCall.”

It’s not what you get, it’s who you get

Thank youfor 18 yearsof partnershipand a sharedcommitmentto clinicaland customerservice excellence!

115 dedicated clinicians in two call centers serving more than 175 programs across the World.

Clinical Call Center Services – 24 hours a day, 365 days a year, for your EAP.Contact us • 800-435-2197 • www.protocallservices.com

Introducing EAPrefer™

— a revolutionary new program to help you find the right EAP professionals!

Developed by the nation’s leading social worker association, EAPrefer™ allows EAP network providers to effortlessly match social workers with the employees who need them.

Qualified social workers receive: � Opportunity to earn additional income and a flexible work schedule

� Reduced paperwork and fair, pre-negotiated rates

EAP network providers receive: � Easy access to qualified EAP professionals in the right locations around the country through a state-of-the-art database

� Ability to select professionals with the right education, licensure and expertise

Participation is free for NASW members and EAP network providers.

Learn more about how EAPrefer™ can help you.

www.EAPrefer.org

Call toll free: 866-307-2325

EAPrefer™ is a program of NASW Assurance Services, a subsidiary of the National Association of Social Workers.

EAPrefer_EAPA_FullAd.indd 1 3/11/11 12:28 PM


easnaEmployee Assistance Society of North America Speaker Biographies

is engaged in all phases of training related to SBIRT and MI, providing clinical supervi-sion and leadership for a dedicated group of SBIRT clinicians and supporting a team of MI champions.

Judy Mickenberg, LICSWMs. Mickenberg has more than 20 years of EAP experience, and has provided leader-ship for national and international EAP pro-

866-VOSALES(866-867-2537)

[email protected]

ValueOptions®, the nation’s largest independent behavioral health and wellness company, works closely with employer organizations to deliver:

• Employee assistance programs (domestic and global programs)

• Work/life programs

• Education and prevention initiatives

• Disease and wellness management

• Integrated behavioral health care solutions

ValueOptions® offers a broad range of programs to fit the needs of your employees. Contact us for more details.

ValueOptions® puts the

health and well-being of our

more than 23 million

members first and foremost.

We help people live their

lives to the fullest potential.

COA Accreditationdemonstrates to your clients,

staff, board, funders andcommunity that your

organization is providing thevery best possible services

to its consumers.to its consumers.

For more information about COAaccreditation and how it can

assist your organization in achievingits mission, please contact

Zoe Hutchinson, Manager of Sponsorand Client Relations, at either

212.79212.797.3000, extension 242or [email protected].

www.COAnet.orgwww.COAstandards.org

www.COAcanadastandards.orgwww.COAafterschool.org

COA CongratulatesEASNA on

its 2011 Institute

grams. Currently she serves as the EAP and Clinical Content Expert for Aetna, respon-sible for a wide range of activities including the implementation of SBIRT within Aetna’s EAP call center. Ms. Mickenberg is also a member of EASNA’s Knowledge Transfer and Research Committee.

WS-3B Peer Presentation: Veterans: The Forgotten Workers

Veterans have a unique set of employment challenges. This presentation will elucidate the issues veterans face when continuing or gaining employment after a deployment. The instructors will provide insights that may help to reduce stigma related to traumatic stress disorders and provide employers with resources for working with this unique population.

Instructors:

Larry Ashley, EdS, LCADC, CPGCLarry has been involved in the substance abuse and trauma field for 35 years as a college professor, researcher, and therapist. He is currently Addictions Specialist and Un-dergraduate Coordinator in the Department of Counselor Education at the University of Nevada, Las Vegas, Director of the Problem Gambling Treatment Program, and Clinical Assistant Professor in the Departments of Psychiatry and Internal Medicine, University of Nevada School of Medicine.

Meghan Pierce, BA, Graduate Assistant, University of Nevada, Las VegasMeghan Pierce is the Harrah’s Graduate As-sistant in Problem Gambling Counseling in the Department of Counselor Education at the University of Nevada, Las Vegas (UNLV) and is lead therapist in the UNLV Problem Gambling Treatment Program. She is a grad-uate student in the Clinical Mental Health Counseling Program with an emphasis in addictions. She assists Professor Ashley in doing research on combat related trauma.

WS-3C Peer Presentation: Depression Hurts: How One EAP Makes a Difference

Presentation participants will develop a better understanding of the importance of assessing the presence of major depressive disorder (MDD) in an employee population in context to its impact work absence, work impairment and job satisfaction. With this knowledge, EAP providers can better design and deliver clinical services that more effec-tively assist employees with MDD to improve their functional behaviours at the workplace and provide a stronger return on investment for customers.

COA Accreditationdemonstrates to your clients,

staff, board, funders andcommunity that your

organization is providing thevery best possible services

to its consumers.to its consumers.

For more information about COAaccreditation and how it can

assist your organization in achievingits mission, please contact

Zoe Hutchinson, Manager of Sponsorand Client Relations, at either

212.79212.797.3000, extension 242or [email protected].

www.COAnet.orgwww.COAstandards.org

www.COAcanadastandards.orgwww.COAafterschool.org

COA CongratulatesEASNA on

its 2011 Institute


easnaEmployee Assistance Society of North America Speaker Biographies

Instructors:

Dr. Raymond W Lam, MD, FRCPCDr. Raymond W. Lam is Professor and Head of the Mood and Anxiety Disorders Program in the Department of Psychiatry, University of British Columbia, and Director of the Mood Disorders Centre of Excellence at UBC Hospi-tal within the Vancouver Coastal Health Re-search Institute. His research examines clini-cal and neurobiological factors in seasonal, atypical, difficult-to-treat and workplace depression, biological effects of light, clinical trials, clinical guidelines and treatment pro-grams for depression.

Debra Wolinsky M. Ed, RCC (BC), R Psych (AB)As Senior Director of Clinical Operations with PPC Canada, Debra provides strategic clinical planning and support for customers and their employees. In addition, she is PPC Canada’s Privacy Officer, a Peer Reviewer with the COA and serves on EASNA’s Board of Directors. She frequently conducts inter-views with newspaper and wire services journalists as an EAP industry expert.

Friday, April 29

MORNING PLENARY SESSION

Time: 8:30 a.m. – 9:30am

Supporting the Workplace Civility Initiative: EAP’s Role and Responsibility

The landmark decision by the Indiana Supreme Court awarding damages to an employee verbally berated by a supervisor (Raess vs. Doescher, Indiana Supreme Court, April 2008) propelled workplace bullying into the spotlight. Many organizations have begun initiating anti-bullying policies and have taken on the initiative to create a civil workplace. EA professionals are called upon to support and even direct this process. This session provides a thoughtful, experience-based analysis of the underlying factors that must be addressed in order to successfully drive this change. This approach blends consultation, training, and intervention and demonstrates strategies for empowering managers/leadership as change agents.

Instructor:

Debra Messer, MA, CEAPDebra Messer has 35 years of clinical expe-rience, including 15 years in EAP. As an Ac-count Manager and Consultant for UPMC’s medical units–comprised of 50,000 employ-ees as well as four regional VA facilities and two comprehensive mental health service providers in the western Pennsylvania area–Debra provides consultation for leadership on critical issues such as workplace bully-ing and civility, retention and engagement, morale and team issues, and supervisor/manager development and training.

MORNING WORKSHOPS

Time: 10:30 a.m. – 12:00 p.m.

WS-4A Peer Presentation: Trade Union Participation in Employee and Family Assistance Programs

This session is aimed at EFAP profession-als who are not familiar with unionized workplaces and EFAP involvement. Attend-ees will receive information on joint union/management EFAP programs, employee needs and benefit co-ordination from a union perspective. The session will stress the importance of union support in increas-ing acceptance of EFAP programs and the support these programs provide to unions in serving their mandate of representing members in the unionized workplace.

Instructors:

John Ives, Staff OfficerJohn Ives has been a Staff Officer with the PWU for the past 10 years and a Busi-ness Representative with the International Brotherhood of Electrical Workers prior to that. John’s involvement in employee as-sistance goes back to the early 1990s as a founding member of the Building Trades Assistance Plan in Toronto.

Susan Walker, Union Chief StewardSusan Walker has been a part of the PWU EFAP Committee for 19 years. As the Chair and a member of the EFAP Committee, Susan is involved in the planning of annual Corporate EAP/EFAP Conferences with our

Counselor Education and Supervision4 issues/yearPrint & online: $142*Online only: $99Print only: $84**add $14 shipping outside US

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Counseling Today**12 issues/yearPrint: $150 (add $50 shipping outside US)

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Journal of Addictions & Offender Counseling2 issues/yearPrint: $60 (add $14 shipping outside US)

Counseling and Values 2 issues/yearPrint: $53 (add $14 shipping outside US)

Journal of Employment Counseling The Career Development Quarterly

For over 50 years, ACA has provided counselors, educators and students with the latest and most reliable information covering the wide scope of counseling. See our list of resources below and consider how they will help you.

Featured Titles for the EASNA Institute:

To subscribe, mention promo code ACEA11 when you call 1-800-633-4931 (205-995-1567 outside the US and Canada) or email [email protected]. Rates shown are for institutions. Call or email for individual qualification and rates.

These days, more and more people are seeking help from counseling professionals...

Fosters career development through design and use of ca-reer interventions. Read about career counseling and develop-ment, work and leisure, career education, and coaching and management.

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employers, designing and presenting Union EFAP training programs and developing the Union’s policies on EFAP.

WS-4B Peer Presentation: How Understanding More about Human Biology Adds Value to EAP Organizational Interventions

This presentation will introduce the EA pro-fessional to a knowledge base which can guide and become a framework for man-agement and organizational consultation. By drawing from new research made pos-sible by technology, updated knowledge is synthesized with long acquired insights to help us see the neurobiological basis

WS-4C Peer Presentation: Improving the Value of an EAP through a Coordinated Drug Intervention

Through this presentation, EAP profession-als will understand the importance of iden-tifying individuals who are either over-treat-ed and under-treated for their depression and anxiety, and how proactive intervention and coordination of care can generate cost savings and improved outcomes.

Instructors:

Fred Newman, CEO Interface EAPFred Newman is the founder and CEO of Interface EAP and Coordinated Health Solu-tions. In 2004, Interface began development of its unique Pharmacy Intervention Protocol (PIP) patent pending to address the quality of care and costs issues resulting from the high use of antidepressants and other psycho-tropic medications within the general medi-cal setting.

Melanie Ellens, SPHRMelanie is the Director of Human Resources at St. Joseph’s Hospital and Medical Center in Phoenix, Arizona. For more than ten years, she has provided innovative em-ployee relations programs and proactive HR strategies to support the business goals and objectives for the organization with over 5,000 employees. She is a current member of the Society for Human Resourc-es Management (SHRM) and is certified through the Society as a Senior Professional in Human Resources (SPHR).

AFTERNOON WORKSHOPS

1:30 p.m. – 3:00 p.m.

WS-5A Peer Presentation: Managing Transgenderism in the Workplace

Participants will learn best practices in managing workplace issues related to transgenderism, and how to support the employee who is transitioning.

for human performance, social behavior and, above all, increased productivity and creativity.

Instructor:

Annette Kolski-Andreaco, MSW, LSW, MURPAt LifeSolutions, Ms. Kolski-Andreaco works with educational accounts and is the coordinator of training. Her expertise is in executive leadership and coaching, management consultation and social intel-ligence. Ms. Kolski-Andreaco has also led organizations as an executive director/senior manager in health care and human relations for over 25 years.

Congratulations to all involved for the 23rd Annual EASNA Institute

For information on wellness within the EAP industry, please join us at our

meet and greet. For more information, please contact Ramon Navarro at

[email protected].



Instructor:

Michel Arsenault, MSWMichel J. Arsenault has obtained his Mas-ters of Social Work from McGill University in Montreal and has worked in a clinical setting for over 20 years. He has worked as a counsellor, trauma debriefer, trainer, and manager for Shepell.fgi, and currently over-sees their clinical network in the Greater Toronto area.

For over 10 years, Michel has been helping organizations who have employees who are transgendered. He has provided consultation, coaching, and education to companies in the financial, government, manufacturing, information technology, and media sectors who are dealing with these issues. Michel was an on-camera expert in a video documentary called Erica, a life in Transition. This documentary explores the transition of a transgender person from the

personal, family, work, and community per-spective. He has provided this specialized service in both Canada and Asia.

WS-5B Peer Presentation: Crossing the Bar: An Historical Perspective on Addic-tion Recovery Models

Employee addiction is workplace costly. This factual, historical perspective explores the evolution from prohibition to AA to state of the science – brain repair and sustainable recovery.

Instructor:

Judith Ann Miller, PhD., CACIIIJudith has 47 years experience in the field of addiction recovery. She is a student of neuroscience and has experience in neu-rotransmitter testing and repair and brain imaging with neuro-feedback for PTSD.

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LIDO, MURANO, AND SAN POLO BALLROOM CAPACITIESRoom(s) Square Feet Theater Classroom Banquet Reception Ceiling Height

Lido 14,400 1,440 900 1,060 1,555 19' 6"

Murano 14,400 1,440 900 1,060 1,555 19' 6"

San Polo 14,400 1,440 900 1,060 1,555 19' 6"

10 Rooms 12,000 1,200 750 890 1,333 19' 6"

8 Rooms 9,600 960 600 710 1,066 19' 6"

6 Rooms 7,200 720 450 530 800 19' 6"

4 Rooms 4,800 480 300 360 533 19' 6"

3 Rooms 3,600 328 240 270 400 19' 6"

2 Rooms 2,400 218 150 180 266 19' 6"

1 Room 1,200 110 76 90 133 19' 6"

A and B 1,200 110 76 90 133 19' 6"

A or B 600 50 36 40 66 19' 6"

MEETING ROOM CAPACITIESRoom(s) Square Feet Theater Classroom Banquet Reception Ceiling Height

Toscana 3601-3610 4166 348 252 340 464 14’

3601 361 30 22 30 40 14’

3602 361 30 22 30 40 14’

3603 361 30 22 30 40 14’

3604 500 42 30 40 56 14’

3605 500 42 30 40 56 14’

3606 361 30 22 30 40 14’

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Toscana 3805-3806 694 60 42 60 80 14’

3805 352 30 22 30 40 14’

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BOARD ROOM CAPACITIESRoom Square Feet Ceiling Height

Toscana 3803 665 (Permanent Conference Table) 14’


L EV E L 3

SANDS EXPO LOWER LOBBY

Escalatorsto UpperLevels

Tour BusEntrance

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(L EV E L 1 )

L OW E R L EV E L 1O R I E N TAT I O N

Lower LevelLevel 1

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Room set information is based upon maximum room set and as such does not include consideration for elaborate audio visual sets or production stages.

L EV E L 3 O R I E N TAT I O N

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Lido 14,400 1,440 900 1,060 1,555 19' 6"

Murano 14,400 1,440 900 1,060 1,555 19' 6"

San Polo 14,400 1,440 900 1,060 1,555 19' 6"

10 Rooms 12,000 1,200 750 890 1,333 19' 6"

8 Rooms 9,600 960 600 710 1,066 19' 6"

6 Rooms 7,200 720 450 530 800 19' 6"

4 Rooms 4,800 480 300 360 533 19' 6"

3 Rooms 3,600 328 240 270 400 19' 6"

2 Rooms 2,400 218 150 180 266 19' 6"

1 Room 1,200 110 76 90 133 19' 6"

A and B 1,200 110 76 90 133 19' 6"

A or B 600 50 36 40 66 19' 6"


Toscana 3601-3610 4166 348 252 340 464 14’

3601 361 30 22 30 40 14’

3602 361 30 22 30 40 14’

3603 361 30 22 30 40 14’

3604 500 42 30 40 56 14’

3605 500 42 30 40 56 14’

3606 361 30 22 30 40 14’

3607 361 30 22 30 40 14’

3608 361 30 22 30 40 14’

3609 500 42 30 40 56 14’

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Toscana 3701-3710 4166 348 252 340 464 14’

3701 361 30 22 30 40 14’

3702 361 30 22 30 40 14’

3703 361 30 22 30 40 14’

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easnaEmployee Assistance Society of North America Exhibit Hall

PlenarySessions,Workshops,andtheexhibitHallwillbeheldintheMarcoPolosection.

Plenaries–Rooms704-705

Sessions–Rooms704,804,805

Exhibit Hall–706-707and806-807

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Lido 14,400 1,440 900 1,060 1,555 19' 6"

Murano 14,400 1,440 900 1,060 1,555 19' 6"

San Polo 14,400 1,440 900 1,060 1,555 19' 6"

10 Rooms 12,000 1,200 750 890 1,333 19' 6"

8 Rooms 9,600 960 600 710 1,066 19' 6"

6 Rooms 7,200 720 450 530 800 19' 6"

4 Rooms 4,800 480 300 360 533 19' 6"

3 Rooms 3,600 328 240 270 400 19' 6"

2 Rooms 2,400 218 150 180 266 19' 6"

1 Room 1,200 110 76 90 133 19' 6"

A and B 1,200 110 76 90 133 19' 6"

A or B 600 50 36 40 66 19' 6"


Toscana 3601-3610 4166 348 252 340 464 14’

3601 361 30 22 30 40 14’

3602 361 30 22 30 40 14’

3603 361 30 22 30 40 14’

3604 500 42 30 40 56 14’

3605 500 42 30 40 56 14’

3606 361 30 22 30 40 14’

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3609 500 42 30 40 56 14’

3610 500 42 30 40 56 14’

Toscana 3701-3710 4166 348 252 340 464 14’

3701 361 30 22 30 40 14’

3702 361 30 22 30 40 14’

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Lido 14,400 1,440 900 1,060 1,555 19' 6"

Murano 14,400 1,440 900 1,060 1,555 19' 6"

San Polo 14,400 1,440 900 1,060 1,555 19' 6"

10 Rooms 12,000 1,200 750 890 1,333 19' 6"

8 Rooms 9,600 960 600 710 1,066 19' 6"

6 Rooms 7,200 720 450 530 800 19' 6"

4 Rooms 4,800 480 300 360 533 19' 6"

3 Rooms 3,600 328 240 270 400 19' 6"

2 Rooms 2,400 218 150 180 266 19' 6"

1 Room 1,200 110 76 90 133 19' 6"

A and B 1,200 110 76 90 133 19' 6"

A or B 600 50 36 40 66 19' 6"


Toscana 3601-3610 4166 348 252 340 464 14’

3601 361 30 22 30 40 14’

3602 361 30 22 30 40 14’

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3701 361 30 22 30 40 14’

3702 361 30 22 30 40 14’

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3704 500 42 30 40 56 14’

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RegistrationRoom 707


easnaEmployee Assistance Society of North AmericaExhibit Hall

After a North American EAP

partnered withWorkplace Options

they were able to expand their coverage from 4820 employees in the US and Canada to more than 149,000 employees world-wide within the fi rst three years.

Sales North America:866-792-3610www.workplaceopti ons.com

GROW with USFigures are based on actual client results. Contact us in the US or Canada to discuss what your EAP can experience.

23rd onsite program annual institute - easna institute april 27-29, 2011 ... workplace/ceu trainings...

Documents