24 27 may 2015 crown promenade, melbourne sunday 24 may · pdf filesunday 24 may 2015 session...

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For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400 Produced by The Eventful Group

Sunday 24 May 2015

SESSION 1.00 PM SAP Inside Track Led by Graham Robinson – SAP Mentor

Meet SAP technology gurus and pees from around the world for an afternoon of learning, networking and fun. Led by well-known SAP Mentor, Graham Robinson, this discussion-based afternoon will run in four parallel sessions. From Fiori to FloorPlan Manager, Solution Manager to security, the topics are driven by the community – so come along prepared to engage, debate and contribute. Now in its 10th year, SAP Inside Track Australia annually attracts almost 100 SAP technology students, practitioners and Mentors. Inside Track is open to all SAP Community Network members. If you are not an SCN member, we’ll sign you up! To secure your spot please sign up at the event Wiki page and put forward the topics you’d like to see covered: http://wiki.scn.sap.com/wiki/display/events/SAP+Inside+Track+Melbourne+2015

6.00 PM Pre-Conference registration

6.30 PM Jumpstart/Demo Jam

7.30 PM Networking Welcome Drinks

24 – 27 May 2015

Crown Promenade, Melbourne

http://www.masteringsap.com/techau

http://wiki.scn.sap.com/wiki/display/events/SAP+Inside+Track+Melbourne+2015

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Monday 25 May 2015

SESSION

SPEAKER SESSION CONTENT

8.00 AM: Registration/Arrival Tea & Coffee/Exhibition Viewing

8.30 AM: Conference Opening and Chairperson’s Welcome

9.00 AM – 10.00 AM

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Unleashing the Power of Collaboration: If Only We All Knew What We All Knew

Dominic Thurbon Chief Creative Officer, ChangeLabs

To get ahead in the knowledge economy, companies must capture the expertise already floating around inside their four walls. Using everything from better technology to better meeting discipline, unleashing collaboration is a sure-fire way to drive innovation, productivity and engagement. In a competitive market, we cannot afford to let collaboration be a buzzword – we need to implement real strategies for making it happen. In this insightful and empowering presentation, Dominic will:

Give you the 5 behaviours to unleash collaboration, both personally and organisationally

Identify the common barriers to making it happen and show how they can be overcome

Demonstrate the link between collaboration and innovation, productivity and engagement

10.00 AM – 10.40 AM: Morning Tea

10.40* AM – 11.30 AM *Monday Masterclass runs 10.40 AM – 4.30 PM

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SAP Technology 101: Latest Tools and Acronyms Explained

SAP Mentors give you the lowdown on what’s what in this quick-fire session


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Where SAP's User Interface and Experience Strategy is Heading and How Your Organisation Can Exploit It

Andreas Hauser Global Head of Design & Co-Innovation Center, SAP (Germany)

User Experience (UX) has become a key topic for many organisations. This session will give an overview of SAP’s UX strategy including some latest examples. It will outline SAP’s UI technology direction which is the basis for a successful execution plan. The key elements like SAP Fiori , SAPUI5, SAP Screen Personas and UX Design services will be explained and brought into context.

Why is UX important and what is the value of UX?

What is SAP’s UX strategy?

What is the UI technology strategy?

You need more than tools and technology to achieve a great UX

Customer examples and learnings from 300 customer projects

Next steps - how to get started in improving UX in your organisation

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Why Cloud Platforms are the Secret Weapon to Make Your Business More Agile and Competitive

Matthias Steiner Cloud Platform Evangelist, SAP & SAP Mentor (Germany)

Software has become a key enabler to help companies adapt to changing market trends by both streamlining and reinventing their internal processes as well as empowering them to develop innovative solutions. Enter: SAP HANA Cloud Platform (SAPHCP), a design and runtime environment designed to empower developers to build, extend and run next generation business applications in the cloud. Based on SAP HANA, this platform-as-a-service (PaaS) offering provides customers and partners with a comprehensive set of services and capabilities as needed to efficiently develop business solutions for an increasingly connected world.

What is the value proposition of a cloud platform (PaaS)?

Overview of the SAP HCP, common usage scenarios and capabilities

How-to develop applications that connect to on-premise backend systems (hybrid landscapes)?

How-to develop extensions to SaaS applications such as SuccessFactors Employee Central?

Roadmap and outlook


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The Future of Enterprise Mobility - SAP's Mobile Strategy Made Real

Oliver Betz Global Head Custom Mobile, UX & Cloud Business, SAP (Germany)

The new digital generation demands best-in class user experience - both in private and professional life. Enterprises today have to provide solutions for customers and employees running on any device. SAP’s mobile offering helps customers to be successful in this challenge and provides the best solution for the different use cases - be it a native mobile app for a consumer loyalty program, a mobile solution support service technicians in the field or a SAP Fiori based solution for customer management running on the smartphone and the desktop. Oliver will illustrate SAP’s mobile strategy showing real-life examples of customers who used SAP’s mobile and UX offering to build new applications helping them to run better.

What is SAP’s mobility strategy?

Exploring offline mobility solutions: When do you really need offline? Does SAP Fiori support offline use cases? The role of SAP Gateway

Best practices in designing and developing appealing, efficient mobile UIs

SAP Mobile Platform in the cloud in a nutshell

Best practices on how to deploy and develop SAP Fiori on a customised SAP backend

Customers examples and learnings from 50+ projects

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Is Your SAP System Vulnerable to Cyber Security Threats?

Ed Davis Director, Turnkey Consulting

With increased connectivity of the SAP landscape to suppliers, customers and third parties, external threats to the SAP system are becoming increasingly significant. Auditing and IT security professionals have traditionally focused on core application security and segregation of duties controls in order to secure SAP systems. While these controls are important, there are additional threats that are often overlooked and lead to much higher levels of risk exposure; the security vulnerabilities that exist in the technological components that make up the SAP platform.

Evolution of SAP security

The increasing risk of SAP cyber attacks

What can be done to reduce the attack surface?

Demonstration of SAP vulnerability / penetration testing software

How this fits into the end-to-end SAP security context


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11.40 AM – 12.30 PM

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Change Leadership – What it Looks Like and How to Get the Results You Really Need

Greg Taylor Independent Change Management Evangelist

Most models for change will tell you that some sort of “leadership buy-in” is a critical success factor for any initiative. But everyone on a project has a responsibility for leading change, not just the sponsor. Through a range of practical examples, you’ll explore what change leadership look like at different levels and how can you get your stakeholders driving the bus, not just being a passenger.

What’s the one focus area that underpins change leadership at any level?

What does change leadership looks like for the project or change manager?

What is really needed from a project sponsor, and how do you influence a “difficult” sponsor to give the right level of commitment?

What does change leadership mean for the business representative working with the project and what strategies are useful to engage these people?

How you can tap into change leadership that will emerge amongst the people impacted by change?

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A New Measure of SAP Success: Driving Business Value Through a Unique SLA

Mark Tempes ANZ SAP Services GTM Lead, HP Enterprise Services, Hewlett-Packard

To drive value, companies with complex SAP ecosystems must break free of traditional SAP SLAs that deal with IT issues reactively. By identifying and monitoring critical business process metrics, companies can proactively drive IT behaviour that will make the greatest impact on the business. You already have the data on how SAP is being used in your organisation, so why don’t you use it? HP has spent the past four years working with SAP to define key business objects, metrics and benchmarks of business processes. Using this vast data, HP has created Business Outcome Services Management (BOSM) which is driven by actual business outcomes, as measured by tangible and documented results, with risks shared by all relevant stakeholders. BOSM links business outcomes to activities within the IT stack, mapping KPIs to business processes at the infrastructure layer with real-time metrics and predictive analytics. • Why traditional SLAs have become problematic • What is HP Business Outcome Services Management (BOSM)? • How HP BOSM increases the transparency and efficiency in your organisation • Implementation and transformation roadmap for HP BOSM • What benefits have been achieved by other organisations that implemented HP BOSM?


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L Implementing a Geospatial-Enabled Solution Based on HANA Cloud… Without Spending Millions

David Simpson Practice Manager – Emerging Solutions, UXC Oxygen

David’s customer was challenged with designing a solution that included a large control room display of all assets, work orders and resources, real-time updates via tablets and real-time analytics for management. Moreover, the solution needed the ability to integrate with existing SAP ECC6 process whilst remaining flexible and more agile that the core ECC6 system. Sounds easy? Join David as he talks though what technology he used and why each component was chosen, with a hands-on demonstration behind the scenes. The technical demo will include:

Development using the HANA XS engine and Fiori / UI5

Using HANA GIS functionality with the ESRI HANA developers’ kit

Approach for offline mobility including caching base maps offline

Embedding analytics and predictive in an application

Extending UI5 with 3rd party components

Using AWS as a cloud platform for HANA

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New Paradigms for Testing a Mobile-Enabled Solution - Skills, Tips, Tricks and Lessons Learned

Eneko Bilbao SAP Emerging Technology & Innovation Lead, Accenture

Mobile solutions are all about user experience and the rise of consumer applications has set new expectations in how an enterprise solution should perform. ‘How easy is it to do my job?’ and ‘when and where can I do that job?’ are the new business test objectives. It is not enough anymore to do unit, integration and user acceptance testing for a mobile solution. Join us to talk about some of the newer testing skills required for mobile deployments and discuss lessons learned. Also explore tools that should help along the way in assuring your stakeholders that the mobile solution you’re deploying will be accepted. • New(ish) objectives for testing mobile solutions • New skills required • Understanding the behaviour of your mobile applications – online/offline, online only,

responsiveness, traffic size, data requirements, latency impacts • Testing on a device vs. on a desktop • Testing in the office vs. in the field • Troubleshooting Toolbox - demonstration and discussion

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Led by SAP Specialists, Mentors & cloud customers

Seen a great presentation and want to know more? Have questions specific to your business? Come to our ‘Ask the Expert’ sessions where you can pose questions, discuss common issues or simply sit back and learn more. Led by regional and international experts these intimate sessions are a unique opportunity to get up close and personal with new technologies and common problem areas.


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1.30 PM – 3.20 PM

1.30 PM – 2.20 PM

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Building the Technical Team of Tomorrow, Today

Benjamin Robbins Co-Founder, Palador (USA)

Many organisations today struggle with how to recruit, train, and retain top IT talent. Technical skills and needs change at such fast rate that it seems that as soon as you’ve identified a technical need, the need changes. How can IT organisations expect to keep up? The problem isn’t technology, but team. Organisations should gear hiring practices towards certain individual’s traits, not for which technologies are on their CV. Organisations should also know how and when to go outside the organisation for expertise.

Talent not tools matter for tomorrow

How to identify the right talent and where to find them

What is the must-have core team?

Will training solve your tech gap shortage?

When and how to effectively to leverage vendors and outsourced talent

How to dodge silver bullet thinking

2.30 PM – 3.20 PM

Building a Great Team: The Foundation for a Winning Culture

David Roberts VP, Platform Solutions, SAP & Manager Corporate Financial Planning & Analysis, Under Armour (USA)

Under Armour uses The Four Pillars of Greatness drive success in every aspect of the business – build a great product, build a great team, provide great service and tell a great story. All of these components are embedded into the fabric and culture that is Under Armour. Understanding of The Four Pillars is taught within the first week with the team (class UA101) and reinforced through corporate and personal goals in the talent management solution. Come hear the stories and see the real-life example of the Under Armour cultural phenomenon.

Share the story of Under Armour and the company’s rich history

Show how the “people agenda” is developed and managed through SAP SuccessFactors

Provide examples of how individuality of teammates is used to create depth in our culture

Explain how transparency and accountability are the bedrock for developing a family culture

Give examples of public successes born from the Under Armour culture


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1.30 PM – 3.20 PM

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) PRESENTATION 1: Setting Your Hybrid Cloud Project Up for Success: A Tale of Two Halves

Mark Howes SAP Delivery Manager, Gallagher Group (NZ)

After five years on an SAP custom developed CRM solution, it was time for the Gallagher Group to move to a standard product. They chose SAP Cloud for Customer – the first implementation of its type in New Zealand and currently being rolled out to users worldwide. Join Mark to find out how to build a business case for moving applications into the cloud and what skills your team will need to get it up and running. Gain an understanding of the technical challenges the Gallagher Group faced with integrating to SAP ERP and find out what you can do to avoid them in your own project.

Why move the solution to the cloud? Upgrades and licensing considerations

Forming the business case and getting it approved

Does the promise of a quick implementation hold true?

What you need to know about the “standard” iFlow integration

The skillsets you will need to implement your solution

Are you in control of your SAP cloud solution?

Current SAP Release: ECC 6 EhP 5

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PRESENTATION 2: Building a Kick-Arse Case Study for HANA Enterprise Cloud… and What to Do Next

Anna Gurdon IT Manager, SAP BI / BW, CSA Group (Canada)

Also known as HANA Enterprise Cloud, HEC offers innovation through in-memory technology and the flexibility of cloud. While designing a business case, it is important to identify the advantages as while also identifying risks associated with this undertaking. HEC will offer a simplified system landscape, but there are challenges that should be considered as part of your business case. Advantages of HEC include cloud managed services for your SAP systems and benefits from in-memory technology. However, risks should also be considering including: changes in database access, learning curve and re-organising your IT structure to fit in the HEC model. This interactive session will discuss business and technology advantages of a HEC implementation and how to build a balanced business case outlining the advantages and challenges that all IT teams will face during a HEC implementation.

Designing a balanced business case for HEC

How HEC creates a simplified system landscape

Risks associated with HEC

Learning new technologies to benefit from in-memory

How cloud changes the traditional IT approach

Lessons learned and challenges from the CSA Group experience Current SAP Release: ECC 6 EhP 7


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1.30 PM – 3.20 PM

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E Why Bother Preparing for an Enhancement Pack Upgrade? Seriously, What Could Go Wrong?

Tony De Thomasis SAP Mentor

Failing to plan for an Enhancement Pack upgrade is like planning to fail. In this session you will learn how to use the best tools available to avert that failed SAP upgrade that everyone talks about. Learn how to use the latest SAP tools, processes and SAP services to help get the upgrade done on time - and - deliver some innovation during the process. Be prepared to get a bunch of hands-on demonstrations, links to SAP services and advice about easy to deploy innovative tricks which come standard with EhP 7.

Exploit your SAP Enterprise Support entitlements

Test what matters using Scope and Effort Analyzer

Perform code remediation using SAP Solution Manager

Find unwanted SAP modifications using Clone finder

Prepare for innovation by enabling Fiori and Personas

Prepare for SAPGUI and NetWeaver Business Client improvements

1.30 PM – 3.20 PM

1.30 PM – 2.20 PM

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Enriching User Experience at MMG: Farewell SAPGUI, Hello NWBC

John Moy SAP UI, Mobility and Development Architect, MMG (SAP Mentor)

In 2014 MMG deployed the SAP NetWeaver Business Client (NWBC) to its user base as the primary front-end desktop solution to access a newly implemented SAP ERP system. With ‘usability’ a key principle of the SAP rollout, NWBC was chosen for its ability to improve the user experience (UX) on the desktop, in particular for inexperienced users. NWBC was used as the all-encompassing tool to bring together all the various forms of user interfaces from SAP. Learn how MMG leveraged NWBC to bring renewal to the user experience for SAP users.

Understand why NWBC was chosen in favour of a SAPGUI and SAP Portal

Understand why NWBC and Fiori are complementary rather than competing options

Learn why NWBC offers important performance and user experience benefits for the end user

How MMG aligned role-based NWBC menus with MMG’s newly defined operational processes

How MMG integrated context sensitive help as well as other value-added services into the NWBC side panel

See a demonstration of MMG’s NWBC menu solution

Understand key learnings and challenges with the implementation of NWBC Current SAP Release: ECC 6 EhP 6


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2.30 PM – 3.20 PM

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Turning SAP Dissenters into SAP Promoters: Transforming UX at The University of Warwick With SAP Screen Personas

Steve Rumsby SAP Technical Manager, The University of Warwick (UK)

Before The University of Warwick went live with SAP Screen Personas in November 2013, maintenance employees at the University were outspoken in their dislike for the system. This session will demonstrate the University’s use of Personas to simplify the UX for users in their maintenance department, leading to increased user adoption and a complete about-turn in mindset towards SAP. It will include a live demonstration of the techniques required to build a simplified process and discuss the skills and infrastructure needed for a successful Personas implementation. Find out why the University of Warwick’s technical department is now inundated with requests for Personas from within the business!

The story: How it all unfolded

Demonstration of Warwick’s Personas development

Live demonstration of building simplified screens

Live demonstration of Personas scripting

Is Personas the right solution for your organisation?

Skills and resources needed

Recommended approach to a Personas project

Current SAP Release: ECC 6 Ehp 7

1.30 PM – 3.20 PM

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Public Sector Campfire Session Join other government organisations to discuss the issues that matter specifically to you.

3.20 – 3.50: Afternoon tea


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3.50 PM – 4.30 PM

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Build A Culture of Accountability: The Key to Organisational Success, Empowered People and High Performance

Gregory Bayne Director / Leadership Capability Consultant, Total Leader and Coach Solutions

If you ask any senior executive what they believe is a key factor to driving a culture of success, it will be accountability. Yet very few organisations successfully implement a culture of accountability. We will explore the role of people, processes and systems in building a culture of accountability, and most importantly generating the experience of ‘feeling accountable’ across an organisation. If you wish to know more about how you in your role can help build a culture of accountability, then this talk is for you.

The key principles underpinning a culture of accountability

The role of people, processes and systems in generating accountability

Top three strategies to put into place

Case studies and examples of organisations getting it right

Key actions moving forward

3.50 PM – 4.30 PM

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Making Sense of the New SAP – Now and in the Future

Simon Dale Head of Innovation Sales Asia Pacific and Japan, SAP (Singapore)

SAP is driving its solutions forward at a pace not seen before. A wider range of technologies and new delivery models are now available and being scaled up. This is changing the way customers use SAP solutions in multiple ways and opening up a much wider range of opportunities for SAP to bring value to customers beyond the traditional packaged business processes. Come to this session to see where all this is heading and how SAP is bringing it all together in a coherent offering.

SAP’s overall technology and solution roadmap

What S4HANA really is now and in the future

What SAP’s delivery strategy is for cloud services

What opportunities lie beyond ERP


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4.50 PM – 5.50 PM

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Entrepreneurship and Social Business, Leadership and Innovation

Daniel Flynn Co-Founder, Thankyou Group

At the age of 19, Daniel was deeply affected by hearing about children in Africa who would spend hours each day collecting water for their family – water that wasn’t even safe to drink. After researching the World Water Crisis, Daniel discovered that Australians spend $600 million on bottled water each year, while in developing nations over 900 million people didn’t have access to safe water. The injustice of these two facts inspired Daniel to do something. He came up with the idea to marry these two extremes together in the form of a bottled water company that would exist for the sole purpose of funding safe water projects. Thankyou Water was born in August 2008. To date, Thankyou has helped over 78,000 people with safe water access, nearly 68,000 people with health and hygiene training and almost 7000 people with short-term food aid and long-term food security in nations like Cambodia, Kenya, India, Timor Leste and Haiti. Daniel is passionate about entrepreneurship, leadership and inspiring others to achieve their dreams and do what others might say is impossible. During this presentation he will talk about:

Taking an idea and making it a reality

Making the impossible possible

Digital/social media marketing

Entrepreneurship and social business

Leadership and innovation

Philanthropy

6.00 PM: UXC Oxygen Mastering SAP Networking Drinks


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*Monday Masterclass 1

10.40 AM – 4.30 PM

Build Your Own Internet of Things Solution and Learn How to Leverage This “Third Wave of IT” in Your Organisation

Chris Rae SAP Mentor

The Internet of Things (IoT) is a hot topic right now. But it’s no fad - many companies are already increasing profits and improving customer experience by harnessing IoT. In fact, various different studies put the number of devices in the tens of billions by 2020. So what does this mean to you? What is “Internet of Things” and why should you care? What does it mean to your business? How do you get started? Come and join us as we answer these questions and discover what it takes to connect any SAP solution to IoT infrastructure. But this is no lecture – you will physically build your own IOT device and connect it to an SAP HANA system. By the end of the day, we will have demonstrated through practical application how to get data in and out of HANA to control a physical device. Participants will be able to take home the Arduino and associated electronics to allow them to further investigate this brilliant platform. All code will be made available on Git for attendees. Use this example to brainstorm ways to apply internet of things in your business and start creating value straight away (no HANA necessary!) THEORY:

What on earth is the internet of things anyway?

Examples where organisations have leveraged the internet of things to create value

Pre-mortem of the challenges associated with internet of things solutions

Harnessing rapid prototyping for use case exploration PRACTICAL:

Installing the Arduino software and getting up and running with the electronics version of hello world using the Arduino Uno

Go from Arduino newbie to getting real time information from a temperature sensor

Demonstrate displaying this data on your computer as we setup node.js to read the serial data and POST to HANA using an Odata service

Build a small UI to display the data in HANA using the XS engine

Implement a slider control in the UI which will then control the speed that a connected fan runs at on the Arduino

Please register your participation in this Masterclass on your registration form. Note this is a hands-on masterclass. You will be required to bring your own laptop.


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Tuesday 26 May 2015

SESSION SPEAKER SESSION CONTENT

9.00* AM – 9.50 AM *Tuesday Masterclass runs 9.00 AM – 1.00 PM

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A Four-Phase Approach to Transform Culture at the ATO

Julie Prater Senior Director - Corporate Services, Systems Support, Australian Taxation Office

The ATO has a strong history of administering Australia’s tax and superannuation systems. Core to this success has been the strong culture which has shaped the way the organisation operates. However, the environment within which the ATO moves is rapidly changing. In response to this, technology innovation, customer centricity, efficiency and productivity have been put in the spotlight. The Commissioner has called for organisational reinvention, with culture change a key strategy in embodying the organisation’s values and transforming the client experience. The one drawback of having a strong culture is that it is notoriously difficult to change! Join Julie as she shares the ATO’s experiences and outlines their four-phase approach that you can take back and apply to your own organisation. Background - why was change inevitable at the ATO? Phase 1 - diagnosing the issue and ascertaining the current state Phase 2 - determining the desired culture Phase 3 - identifying the change levers that will deliver the new culture Phase 4 - embedding the new culture


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You’ve Spent How Many Millions? Get the Value Out of SAP With a Roadmap

Jayshree Ravi Enterprise Architect – SAP, Contact Energy (NZ)

If you run SAP, you must plan ahead to ensure your SAP application continues to support your business and create value. How can you ensure that plan helps achieve the business goals? The answer… Your SAP roadmap! How difficult can it be? In practice, it is easier said than done. With so many products being introduced and deprecated, wading through the alphabet soup of acronyms and technology can prove to be a challenging task. Then there is a need to have a quick agile response to business priorities. Add the fact that there are more complex choices than ever to take into account – cloud vs. on-premise, native app vs. mobile, to upgrade or not to upgrade and of course the inevitable HANA question – the options are endless! Join Jayshree to discover why this was important at Contact Energy and how she tackled all of these issues to create, socialise and maintain a roadmap that gels with the business plan.

Why was it important for Contact to have a roadmap?

What are the components of a roadmap?

How does it relate to the business goals?

Lessons learned and challenges in building a roadmap

Tips and tricks to maintain your roadmap

Socialising the roadmap with management as well as the business

Resources that can be used for creating a roadmap

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The Good, Bad and the Ugly: Using Solution Manager to Monitor Interface Integration at Australia Post

Wing Leung Senior Technical Specialist – Integration, Australia Post

With business nowadays running a heterogeneous SAP landscape, integration has become paramount. Monitoring and alerting of these messages and interfaces often becomes a headache for business. SAP Solution Manager 7.1 was designed with the ability to make monitoring and alerting easier. It is capable of performing different channels of interface monitoring, message flow monitoring and Business Process Management (BPM) monitoring. In this session Wing will demo the potential capability, Australia Post’s experience in setting it up and the challenges they have encountered using this product.

SAP Solution Manager and the ICMON (Interface Channel Monitoring) capability - what is it and what can it do?

How to set up file monitoring and alerting

Making use of IDOC monitoring and alerting

How to setup end-to-end message monitoring and alerting

Implementing BPM monitoring and alerting

Australia Post’s hands-on experience - what to watch out for

Current SAP Release: ECC 6 EhP 6


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Designing Great Experiences: What We Can Learn From Outside the SAP Ecosystem

Oliver Weidlich Director of Design & Innovation, Mobile Experience

Digital experiences are becoming key aspects of product differentiation and efficiency in almost every organisation. But how do you make sure that your customer or staff experience is as good as it can be? Join Oliver - one of Australia’s leading authorities in user experience - who will highlight the latest and greatest approaches to user experience that are successfully being adopted in organisations outside of the SAP ecosystem. Attendees will also discuss their own experiences - including successes, challenges, and learnings – to combine both theoretical and practical knowledge.

What are the important aspects of creating great customer experiences?

The layers of design; from GUI to UX to service design and customer experience

What are the latest concepts and methods for customer experience design?

Mobile First - what does it really mean?

Prototyping - why it’s important for designers, stakeholders and customers

Analytics - how can we better understand customer behaviour and set UX goals?

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SAPU15: The Good Parts

Graham Robinson SAP Mentor

The SAPUI5 libraries underpin SAP's UX strategy, most visibly in the Fiori applications. But why did SAP feel the need to create their own JavaScript libraries when there are so many great alternatives already available? Is SAPUI5 better than Bootstrap, JQueryUI or Sencha? This session will highlight unique features that make these libraries so valuable and powerful and their special relevance to SAP customers. At every step of the way there will be simple, yet powerful examples to demonstrate each feature. There will be code but non-coders do not be intimidated - you will understand it too.

10.00 AM – 10.50 AM

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Resilience and Composure - How to Maintain Performance Under Pressure

Greg Layton Director, NeuroSport

SAP projects are often high demand and high pressure with looming deadlines and competing priorities. What skills you need to succeed personally and ensure the business goals are met in these types of environments? How can you maintain focus under immense pressure? Performance in clutch moments is often the only thing that separates first from second place. In this session, Greg will share with you the secrets used by the greatest coaches and athletes to maintain composure under pressure. And most importantly, how this translates to the business world where there are no lights and cameras. You will learn the cost of cognitive overload and key skills for building resilience to large workloads and pressure.

The cost of cognitive overload

Mindmapping

Changing your state

The formula for resilience


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Improving User Experience is Easy! Australia Post’s Journey With SAP UI5 for Incident Capture

Nagendra Prasad Senior Technical Specialist, Australia Post & David Chin SAP Development and Composition Architect, Australia Post

Until recently, Australia Post’s WebDynpro ABAP Incident Capture system was capturing only 16% of incidents. There was no fault in the back-end, but employees simply were not using the system. To address this, Australia Post’s technical team made the decision to embrace SAP’s new UI5 technology. The description on the packet sounded good - develop once and deploy on any device. Plus a rich set of controls for an improved user experience. But how easy was it to convince the business that UI5 was the way forward and how did they transition ABAP skills to UI5? Join Nagendra and David as they answer these questions and more. They want to prove to you that making the move to UI5 is easy!

Designing the business case and communicating the benefits

Challenges encountered: Prerequisites to enable SAP UI5 and Fiori

Demo of the Australia Post UI5 apps developed so far

UX considerations in designing screens

Using Gateway services - OData model

How Australia Post approached to uplift the skillset within the team

Continuous improvement and governance including the review process from SAP

Current SAP release: ECC 6 EhP 6

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You Can Do What With HTML Now? Expand Your Insight and See Latest Development Trends Outside of SAP

John Allsopp Founder, Web Directions

As we move into an increasingly BYOD and cloud world, the web provides a sophisticated common platform for developers to reach users regardless of their device or OS of choice. The web has come a long way since its early days of linked text documents. With HTML5, CSS3, and a raft of related technologies we can now build extremely sophisticated applications that run in all modern browsers and on all modern devices. In this session, John will cover some of the key modern web technologies available to developers. Learn what you can use today to create sophisticated applications using HTML5 and related technologies.

Where the web has come from and where we are today

Making web based applications work offline

Sophisticated UIs with HTML5 forms and CSS3 animations

Browser and device support

Decision criteria - when to use which tool

Where next? Predictions for the future of web


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Why Queensland Rail Selected SAP Mobile Platform and 5 Things You Can Learn From Their Experiences

Tony van der Linden ICT Architecture & Design, Queensland Rail & Alan Rosser Senior Manager, Network Regional, Queensland Rail

With such a geographically diverse workforce and asset base, getting maintenance employees onto SAP was going to be no easy task at Queensland Rail. So as part of their asset management program of work, Queensland Rail embarked upon a project to take SAP out into the field via mobile devices. With a desire to keep the solution as ‘vanilla’ as possible, they selected SAP Mobile Platform to provide this. Fast forward to today and Queensland Rail have both SAP Work Manager and Inventory Manager solutions in the hands of employees. Join Tony and Alan as they share their experiences on the project and offer you tips and tricks for your own mobility project. Find out why Queensland Rail made the decisions they did - and whether they would make the same ones again! Finally, discover what ROI Queensland Rail is achieving - has it all been worth it?

Queensland Rail’s Asset Management Program and the role of mobility

Why SAP Mobile Platform was the selected solution

Applications and Platform

Network and Security

Device selection and management considerations

Lessons from the implementation: Gotchas, tips and tricks

What is the ROI? First indications Current SAP Release: ECC 6 EhP 6

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VE Ask the Expert Session: All Things

HANA

Led by SAP specialists, Mentors & HANA customers


10.50 AM – 11.30 AM: Morning Tea

11.30 – 1.10 PM


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E Getting What You Want Every Time: Key Principles and Tools for High Powered Communication and Influence

Gregory Bayne Director / Leadership Capability Consultant, Total Leader and Coach Solutions

The requirement of the skill of influence is becoming increasingly more and more important and in fact is now almost an essential success factor. If you do not have the art of high powered communication you will not get what you want each time, meaning you will ultimately not achieve what you wish to achieve. Are you as influential and inspiring as you would like to be? Do you get what you want every time? If not, then this is the session for you.

The most important two concepts you need to understand about high powered communication and influence

Gain awareness of how your brain is wired and how this impacts on your level of communication

Strategies and tools for shifting the power of your communication

Identify three key actions to put into practice straight away back in the work place

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From Project into BAU - Ideas for Handling the Transition

Andrew Faid Manager, SAP Technical, Fonterra Co-operative Group

SAP Projects come in all shapes and sizes and for many SAP professionals, are the only life they ever know. But what happens afterwards? Aimed at IS Managers, SAP PMs and organisational voyeurs, in this deep dive, Andrew will draw on recent Fonterra experience and discuss what makes projects and business as usual different, why the transition is often hard and look at ways to minimise the pain.

The difference between projects and BAU: Pace, delivery standards and SLAs

Size matters: Mega projects vs. minor projects

Resources: From SI to outsource, guns to grunts

Dealing with the mess: Code debt, residual change requests, new ideas

The Fonterra experience

Q&A

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PRESENTATION 1: Drop the Blinkers and Learn Something New - a Grab Bag of Things Every Programmer Needs to Know

Alisdair Templeton SAP Mentor

As programmers we work hard to be the best at what we do and this is no simple task with SAP continuously enhancing the language we use and introducing new supporting tools and frameworks. Unfortunately, just keeping up with SAP blinkers keeps us from many other important aspects of programming, leaving us less equipped to deliver the best possible solutions for our users. But what are these things that every programmer should know? In this presentation we will cover a grab bag of tips that will help you expand your skills and give you some new approaches for your craft.

Patterns - what are they and why should I use them?

Communication through diagrams

Making code more testable

Life outside the SAP ecosystem


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PRESENTATION 2: Supercharge Your UI5 Developments by Adding Some Grunt

John Patterson Independent Developer and Technologist

There are numerous advantages to using automated build tools like Grunt - higher code quality, more productive developers and lower maintenance costs being just some of them. Grunt.js is an easy to use JavaScript based task runner that can automate repetitive tasks in your development workflow. You can use it to automate tasks like creating new UI5 projects, formatting, checking, optimising, testing, building and deploying your code to name a few. In this session, John will walk through the steps necessary for installing and configuring Grunt to be used with SAPUI5, highlighting some key features you will want to use on your next project. Through a series of demos, John will walkthrough a SAPUI5 development end-to-end. Plus, all the steps shown will be documented and available for you to takeaway and reference back at work as a tutorial.

Installing Node.js and Grunt.js

Scaffolding a new UI5 application with Grunt and Bower

Configuring and using servers

Managing your code

Automating testing, how to use the Opa5 test toolset

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PRESENTATION 3: BOPF: Has SAP Finally Released the One Development Framework to Rule Them All?

Ben Patterson Independent SAP Developer

So, you need to develop a new piece of technology in your SAP Business Suite. You need to model a particular part of your business domain along with data modelling and the object relational mapping that goes with it. Of course you need an approach to handle all the technical essentials around transnational integrity, plus features such as logging, document attachments (to your DMS) and links to business partners. And that’s just the beginning! Of course you must make the model easily accessible to your UI layer using FPM and Fiori. And it has to be done quickly and reliably on an excruciatingly low budget. Where do you start? How can you achieve all this in a way that will be supported by the SAP solution roadmap? Let Ben introduce you to (and provide an impartial review of) the Business Object Processing Framework (BOPF) – a tool that promises to address all these things and more. This session will introduce you to:

The BOPF and its features

Some of the important things to consider when using BOPF

A quick demo of how it can speed up the development of an end to end solution at your site

What are the drawbacks and limitations of BOPF?

When to use BOPF… and when not to


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E Getting Started in Mobile Today! Benjamin Robbins

Co-Founder, Palador (USA)

Many organisations know that there is opportunity in mobility, the trick is figuring out which opportunities are right for your business. From creating a strategy for mobile to security, to device ownership, to what apps to build, to extensible back end services, there are many angles to consider. Come learn how to step by step transform your business into a mobile enabled business. • What is an effective mobile strategy? • What are the gotchas with mobile enabling existing business processes? • How to avoid data privacy and authentication land mines • What is the difference between good mobile UI/UX and bad? • How to correctly create back end services

Should you build a native, hybrid, or HTML5 app?

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Ask the Expert Session: SAP Solution Manager

Led by Tony de Thomasis SAP Mentor


12.30 PM – 1.20 PM

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Manage your SAP Access Risk using Software as a Service (SaaS)

Dudley Cartwright Director, Soterion

SAP security and risk is a grudge spend at many small to mid-sized organisations, who place a lot of reliance on the annual external audit. How do these organisations ensure their SAP authorisation solution provides the necessary level of control through the year? Making use of a Software as a Service (SaaS) solution allows for on-demand access risk assessments, providing these companies with visibility into their access risk exposure on a regular basis.

Challenges small to mid-size companies face managing their SAP authorisation solutions.

Interactive web-based reporting on SAP access risks for senior management

Live demonstration of Soterion’s web-based (SaaS) solution

Maturing the company in their GRC journey

Your start on the road to authorisation compliance

1.10 PM – 2.10 PM: LUNCH & EXHIBITION VIEWING


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2.10 PM – 3.00 PM

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The Key Ingredients for Sustainable Change

Stuart Harman Partner, Oliver Wight Asia Pacific

The introduction of new processes or tools is a constant for most organisations in the 21st century but in too many instances this change does not go as well as planned. In this presentation Stuart Harman, from Business Improvement Specialists, Oliver Wight, will talk about the key ingredients for sustainable change based on his experience applying Oliver Wight’s Proven Path methodology which has enabled success for more than 1000 clients around the world over the last 40 years.

The key stages of a change project

The importance of excitement

The need for ownership and how to ensure it

Measures of success

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Mindsets and Skills: What Wikipedia Won’t Tell You About HANA and Cloud Implementations

Anna Gurdon IT Manager, SAP BI / BW, CSA Group (Canada)

The introduction of HANA and cloud offers businesses an innovative way to analyse complex data in real time. Some say the shift in technology is a “game changer” and will evolve business applications and analytics. The benefits of HANA and cloud are promising, however, with the implementation of this new technology comes a shift in the traditional IT skill set. This interactive session will discuss the cloud roles and responsibilities matrix geared at developers, basis and managers. Lessons learnt and examples from CSA Group’s recent HANA and cloud implementation will also be discussed and evaluation of SAP roles and responsibilities document compared to what actually happened during CSA’s cloud implementation.

Addressing and planning for skill sets that are required

Discussing the “elephant in the room” - what happens to developers, and basis professionals?

Adjusting and understanding what roles become more important and roles completely evolve

Ensuring re-educating and learning is part of project planning

Engaging the team to adapt to the new technologies

Lessons learned and challenges from the CSA Group experience Current SAP Release: ECC 6 EhP 7


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L Dynamic UIs that Change With the User: SAP Screen Personas Latest and Greatest

Steve Rumsby SAP Technical Manager The University of Warwick (UK)

This session will introduce the concept of “context aware transactions” - transactions that dynamically change look and feel or behaviour based on user, business data or other properties of the transaction’s environment. It will include demonstrations of context aware transactions at The University of Warwick based on version 3 of Personas. It will also include a lab preview of how The University of Warwick plans to mobilise the existing transactions.

What are context aware transactions?

How are they useful?

How can you implement them with SAP Screen Personas?

Examples of context aware transactions at The University of Warwick Current SAP Release: ECC 6 EhP 7

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Humanising IT - You Need More Than Tools and Technologies

Andreas Hauser Global Head of Design & Co-Innovation Center, SAP (Germany)

Increasingly, IT organisations around the world are realising that being successful requires more than an efficient software implementation: they need to understand the end users. SAP customers have already taken a step further in this direction establishing design practices that can guide their companies into a more human-centric perspective. They achieved this by building UX and design thinking capabilities in their organisations. In this session you will learn about the business value that can be achieved with great user experience. You will also see several customer examples who have successfully achieved a user-centric culture in their organisations.

How do you calculate and prove the value of UX?

Lessons learned and ‘gotchas’ from 300+ customer projects

The best customer examples

What is needed to setup a UX Center of Excellence?

How to build an innovation culture?

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Led by SAP specialists, Mentors & mobility customers


3.00 PM – 3.30 PM: Afternoon tea


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3.30 PM – 4.30 PM

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New Ways of Thinking for Success in the Digital Economy

Steve Mitchell General Manager Technology – Queensland, Queensland Motorways

Today, we do almost everything online, from banking and buying to chatting and dating. Now the focus is on the ‘Internet of Things’ - networks of smart, connected products that are already making big bucks for companies through product differentiation and providing vast customer data. This new way of doing business provides incredible opportunities for companies, but it also requires a whole new mindset and approach to IT. Queensland Motorways has made great inroads into the digital economy, but it has been no easy ride. Join Steve as he outlines what it has taken to turn the IT organisation into a revenue-building hub of innovation (and improving employee engagement along the way). • Finding your differentiating factor in the digital economy • Identifying traditional business processes that are holding you back and stamping them out • Building strategic partnerships - a hybrid approach • Planning to fail - a new approach to risk • Building a culture of innovation in your IT team and beyond • What’s next for Queensland Motorways?

3.30 PM – 4.30 PM

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Be Successful With Your Technology - Become an Elephant Whisperer

Greg Taylor Independent Change Management Evangelist

OK – let’s talk about the elephant in the room. If your users don’t adopt your systems effectively, then you can’t really claim success. Good user adoption doesn’t happen by accident, but by incorporating some simple strategies you can be well on your way to taming the beast. This presentation will explore practical examples, showing you how to:

Get real commitment from the right people

Incorporate user experience into your design strategy

Persuade even the toughest resistors to change

Make use of social tools to enhance your support model

Leverage business processes to demonstrate adoption and ROI


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*Tuesday Masterclass 2

9.00 AM – 1.00 PM

Everything You Need to Know to Get Started With Developing Applications Using SAP HANA Cloud Platform

Matthias Steiner Cloud Platform Evangelist, SAP & SAP Mentor (Germany)

In this workshop you will learn everything you need to know to get started with developing applications using SAP HANA Cloud Platform. We will start with setting up your local development environment and registering for your own personal developer account on the platform. After that we’ll develop an end-to-end application that connects to an on-premise system to retrieve data, combines it with data persisted in the cloud and visualizes the results using a HTML5 frontend. The architecture principles of this application will be similar to the ones used by SAP for the Fiori applications.

Setting up the development environment

Setting up a cloud account

Developing your first end-to-end application

Learning how-to use the most commonly needed services like connectivity, persistence,

authentication and service provisioning

Learning how-to deploy your application and other life-cycle management tasks Please register your participation in this Masterclass on your registration form. Note this is a hands-on masterclass. You will be required to bring your own laptop.


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WORKSHOPS

Wednesday 27 May 2015

8.30 AM: Workshop Registration

9.00 AM – 4.00 PM

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A Practical Approach to Turning SAP’s User Experience Strategy into Increased SAP Adoption and ROI in Your Own Organisation

Andreas Hauser Global Head of Design & Co-Innovation Centre, SAP (Germany)

The way people consume technology and information has changed dramatically over recent years. SAP users of today demand consumer-grade experience from SAP software. It has to be simple, easy and intuitive. Together with customers, SAP has released new tools to address this - including Fiori, SAP Screen Personas and UX Design Services. All the tools are there, but how do your translate them into increased adoption in your organisation? Is it one-size-fits-all? Where should you start? Who should you get involved? In this workshop you will find out how to approach and build a user experience strategy that is specifically designed for your organisational needs. This session will help you understand what is available today in terms of user experience, how you navigate the options, engage with your end users and ultimately take action to improve usability in your organisation. You will also learn how to build UX capabilities in your organisation by setting-up a UX Center of Excellence. This hands-on workshop isn’t technical, but will equip you with all of the concepts and processes required to internalise UX within your organisation. Plus, you’ll walk away a master Design Thinker – a skill that you can use to solve any issue or opportunity in the future.

Defining the value of UX and building a business case for a UX project

Deep-Dive on SAP’s UX and UI technology strategy

How to engage your end users and work collaboratively

Understand the power of Design Thinking and how it can be harnessed

A step-by-step guide to building your specific UX strategy

What’s next? How to get a UX into your organization


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Design and Build Tailored SAP Fiori Applications

Oliver Betz Global Head Custom Mobile, UX & Cloud Business, SAP (Germany)

The new digital generation demands best-in class user experience - both in private and professional life. Enterprises today have to provide personalised, responsive and simple solutions for all customers and employees running on any device. In response to this important requirement SAP has unveiled Fiori, the new user experience for SAP software. Fiori helps customers to provide a consumer-grade user experience for desktop, tablet and smartphones. It will provide the front-end for SAP’s new S/4 HANA suite, but better still is available for you to leverage right now as part of your current SAP licensing. Join Oliver Betz, SAP’s global head of custom mobile and UX in this in-depth workshop to gain all of the practical advice and experience you need to make the most out of Fiori in your organisation. In this hands-on workshop you will:

Get a comprehensive understanding of Fiori

Find out about best practices and limitations for using Fiori

Discover Fiori UI patterns, app types and guidelines

Create your own persona, storyboard and design

Build and deploy your own Fiori custom application

Learn how to mobilise Fiori

Understand the roadmap for Fiori going forward Please note: You will be required to bring your own laptop to this workshop.


24 27 may 2015 crown promenade, melbourne sunday 24 may · pdf filesunday 24 may 2015 session...

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