24 june 2012

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ID

30937

29340

28371

18559

16756

2145321410

8001

28079

34162

34078

26819

26118

35684

24297

20199

2806233756

29779

30931

36400

18446

26370

1171

25629

23548

2881420462

33135

33790

25606

28096

33097

23356

28154

34225

8567

1932635893

35912

35910

36153

32611

32436

32319

26114

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34112

34114

28963

19837

29259

18424

2729621425

33079

33130

16383

21285

35635

29168

24314

29116

14040

14017722

34312

7213

8320

36437

23635

17405

33775

36705

3396034294

13143

30950

32377

16854

27248

30779

11920

33776

26796

1911536856

36736

20399

29566

19114

30983

17040

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13234

19509

19786

10936

22728

14189

237907999

4377

6664

7720

14383

19118

3515

19327

7156

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Title

13033846;;Sotelo, Edson

3xILP not sending adjustment up when account is coded as bankrupt

Stars 3X - ILP loan # 12419293

STARS 3X - Data Correction - Adjust Next Payment Due Date

STARS 3X - Data Correction - Returned payment did not post

Stars 3X - MS PDL Max Term Error not DisplayingStars 3X - Auto Origination for Needs Esign Status not working completely

STARS 3X -Data Correction - Loan # 11654174 (JIRA 665)

Jira STTHREE-421 Data Cleanup

LIP loan issue

STARS 3x Loan #12847202

Stars 3X - Transaction did not appear on datastage

Refinance not posted to STARS 3X

Derek Lane loan #12696076

Stars 3X - Data Correction - Loan 12445694 - CSO Fee

STARS 3X - Data Correction - loan agreement states a different amount than what the customer received

Stars 3x - Both dual product applications originatedLatitude to STARS Rejections

BCR after a Rescind

Customer denial for: RuleMaxLoansViolated ! NoOfOpenLoans : 1

Loan number 13039223

STARS 3X - Data Correction - Payment after being sold

Stars 3 - Data Correction - LN12958409

RIS settlements 12/20

Bank Credit Return after Refinance

3xILP Loan 11446737

Loan #12935550 STARS 3XIncorrect Default amount

Customer denied due to NUS but shoud not have been

Incorrect Posting of CC from latitude

loan #12466843 James Monahan

Loan # 12704644 and 12905256 - Script to place loan in default

Loan 12932065

Duplicated User account

Ryan Gilley loan #12579793

STARS 3x Loan #12955029

STARS 3X - Data Correction - Credit Card payments posting incorrectly

Stars 3X - Data Correcction - Loan 1075887312705463 - STARS 3x PDL

Marc Martin loan #12419293 STARS 3x ILP

Transaction adjustment module issue

Brian Jaskiewicz loan #12705463

Close loan # 12970228 and 13039492

Loan # 12935550

Correct loan balance

STTHREE-391 Loan 10353434

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Bank Credit Return that didn't post

Bank Credit Return that did not post

Ebony Woodard loan #12150160

STARS 3X - Data Correction - Customer e-signed ref during EOD

loan 11863416

STARS 3X - Data Correction - Void adjustment

Returned Payment Transferred twice to LatitudeStars 3X - #12701514 & Loan #12791209 Rollover transaction void

Data correction causing issues

Apply option

STARS 3X - Data Correction - LN12710517 - Rollover Transaction Correction

Stars 3X - Data Correction - several issues with one loan

Loan 12923325

Recreate ACH

Stars 3x issue

Latitude to STARS RTN not posted

Upload Functionality for STARS 3 and website

STARS 3X Loan - RIS Earl Webter 10836952STARS 3X - returned check posting did not calculate the NSF fee

Ticket for web & STARS 3 Error in CSR Admin Tool

STARS 3X - SIF Latitude to STARS RECON report.

STARS 3X - An error occurred in the refinance operation.

Store locator

Loan Nbr # 12799932 - STARS 3X

S2 - STARS 3X - Data Corrections - Write-off transaction

Storing the 3x Default CSO Fee Amount

13112267 need to rescind ILP refi

PDL Loans as the clear check ran one day late on all loansStars 3x refi issue

STARS 3X - Online GL Feeds

Stars 3X - MG Received Unable to post

Loan # 12963225

STARS 3X - Transfer Loan to Latitude

Data Correction - Stars 3X - Gene Calderon loan #11587893

Stars 3X Data Correction - Some payments from Latitude have been rejected by STARS 3x

STARS 3X - Needs POD Streamline Auto Origination Failed

Online ILP Loans not populating a value on the Chargeoff transaction for the CSO fee apportion

Jira project 351 ROL and Cash Again not working

STARS 3X - Wrong CSR attributed to change3X STARS to Latitude Reconciliation Report for 22-JUN-12 Major Variances

Stars 3x - Data Correction - CC Payments posting as $0.00

STARS 3X - Data Correction - OH CAB void Loan 12724549

post payment to lattitude

Stars 3X - Stars allowed customer to esign for two products

Very High Priority Ticket for STARS 3

Payments rejected Stars 3x

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STARS 3X - Data Correction - Reinstate payment for loan # 12463792

S3 - STARS 3X - CAB payment

STARS 3X - Data Correction - PDL Rollover

STARS 3X - Incorrect Return Check Posting from Latitude

CAB Return after check deposit

STARS 3X - Customer did not transfer to Latitude

Stars 3X - Latitude Payments Rejected by StarsSTARS 3X - loan # 12518515

Stars 3X - Doesnt Show Transactions In The Order Of Them Paking Place

STARS 3X - ILP IL EPO w/partial payment calculating less than principal borrowed

S3 - STARS 3X - 3x loan #12042163 nterest was not calculated into the amount that defaulted

STARS 3X - LN11226059 - Online ILP Data Stage Correction 3/14/12

S1 - EBGDEV - Stars 3X - Two customer records created

STARS 3X - Data Correction - Incorrect apportionment on account

STARS 3X - Data Correction - Loan 12157632

S1 - STARS 3X - Some payments from Latitude have been rejected by STARS 3X

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Status Last update Opening date Priority

;Processing (assigned) 2012-06-22 11:02 2012-06-04 18:21 High


;Processing (assigned) 2012-06-22 11:03 2012-05-25 15:23 Low

;Processing (planned) 2012-06-22 10:55 2012-04-09 16:20 High

;Processing (assigned) 2012-06-22 10:16 2012-04-04 10:26 Medium

;Processing (assigned) 2012-06-22 10:56 2012-04-23 13:11 High;Processing (assigned) 2012-06-22 10:54 2012-04-23 10:25 High














;Processing (planned) 2012-06-22 09:58 2012-04-09 14:00 Medium





;Processing (planned) 2012-06-22 09:23 2012-05-29 10:30 Medium;Processing (assigned) 2012-06-22 09:57 2012-04-19 08:24 High


















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;Processing (assigned) 2012-06-22 09:29 2012-05-22 15:59 High;Processing (assigned) 2012-06-22 09:28 2012-04-23 11:02 Medium










;Processing (assigned) 2012-06-22 09:29 2012-01-04 12:27 Medium;Processing (assigned) 2012-06-18 22:31 2012-02-07 12:08 High







;Solved 2012-06-22 10:36 2012-06-13 10:03 Very High


;Processing (assigned) 2012-06-19 16:21 2012-06-15 08:45 High;Processing (assigned) 2012-06-18 22:22 2012-06-14 14:44 Very High








;Processing (assigned) 2012-06-19 17:47 2012-06-13 10:07 Very High

;Solved 2012-06-19 15:59 2012-05-17 10:08 High

;Processing (assigned) 2012-06-22 10:02 2012-04-11 15:29 High;Processing (assigned) 2012-06-25 08:34 2012-06-25 08:15 Very High


;Pending 2012-06-13 20:20 2012-04-18 12:38 High

;Pending 2012-06-13 09:53 2012-06-01 08:55 High

;Pending 2012-06-08 10:07 2012-04-11 15:10 High

;Pending 2012-06-06 18:39 2012-06-05 08:57 Very High

;Pending 2012-06-01 09:08 2012-04-02 11:18 High

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;Pending 2012-05-30 10:28 2012-03-14 13:36 High

;Pending 2012-05-29 17:44 2012-04-13 10:25 Medium

;Pending 2012-05-29 17:32 2012-04-16 11:35 High

;Pending 2012-05-21 15:50 2012-02-29 13:48 High

;Pending 2012-05-21 15:44 2012-05-01 16:44 Medium

;Pending 2012-05-17 12:20 2012-03-19 15:36 High

;Pending 2012-05-16 12:22 2012-05-04 17:41 High;Pending 2012-05-15 19:12 2012-02-08 17:09 High

;Pending 2012-05-15 12:16 2012-01-18 09:00 Medium

;Pending 2012-05-14 16:28 2012-02-01 12:40 High

;Pending 2012-05-14 13:50 2012-02-07 11:58 High

;Pending 2012-05-11 11:01 2012-03-16 14:32 High

;Pending 2012-05-10 14:13 2012-04-11 15:34 High

;Pending 2012-05-10 13:56 2012-01-13 09:52 High

;Pending 2012-05-10 12:44 2012-04-12 13:22 High

;Pending 2012-05-09 07:54 2012-02-06 16:53 High

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Assigned to - Technician Requester Category (class)

Calderon Juan ; Retherford Matthew ; E-Business > Loan Transactions

Arias Christian ; Pearson Scott ; E-Business > Loan Transactions

Saavedra Gustavo ; Holt Bob ; E-Business > Loan Transactions

Calderon Juan ; Ngo Linh ; E-Business > Application Management

Arias Christian ; Koeninger Frank ; E-Business > Loan Transactions

Calderon Juan ; Walker Cynthia ; E-Business > Application ManagementArias Christian ; Walker Cynthia ; E-Business > Application Management

Saavedra Gustavo ; Walker Cynthia ; E-Business > Loan Transactions

Calderon Juan ; Nichting Matthew ; E-Business > Data Cleanup

Saavedra Gustavo ; Irwin Robin ; E-Business > Loan Transactions

Saavedra Gustavo ; Smith Jason ; E-Business > Loan Transactions


Calderon Juan ; Koeninger Frank ; E-Business > Loan Transactions

Saavedra Gustavo ; Crawford Tara ; E-Business > Loan Transactions

Calderon Juan ; Sharp Michelle ; E-Business > Loan Transactions

Arias Christian ; Irwin Robin ; E-Business > Loan Transactions

Roque Warren ; Walker Cynthia ; E-Business > Application ManagementSaavedra Gustavo ; Retherford Matthew ; E-Business > Loan Transactions


Roque Warren ; Retherford Matthew ; Axcess Recovery > Stars 3.x

Saavedra Gustavo ; Koeninger Frank ; E-Business > Loan Transactions


Saavedra Gustavo ; Walker Cynthia ; E-Business > Data Cleanup

Saavedra Gustavo ; Middendorf Alex ; RIS > RIS

Roque Warren ; Koeninger Frank ; E-Business > Loan Transactions

Roque Warren ; Nichting Matthew ; E-Business > Loan Transactions

Saavedra Gustavo ; Smith Jason ; E-Business > Loan TransactionsSaavedra Gustavo ; Koeninger Frank ; E-Business

Saavedra Gustavo ; Nichting Matthew ; E-Business > Loan Transactions


Roque Warren ; Crawford Tara ; E-Business > Loan Transactions


Saavedra Gustavo ; Retherford Matthew ; E-Business > Loan Transactions

Roque Warren ; Ngo Linh ; E-Business > User Account


Saavedra Gustavo ; Smith Jason ; E-Business > Loan Transactions

Saavedra Gustavo ; 2997 COL ; E-Business > Loan Transactions

Roque Warren ; Retherford Matthew ; E-Business > Data CleanupSaavedra Gustavo ; Retherford Matthew ; E-Business > Loan Transactions


Saavedra Gustavo ; Walker Cynthia ; E-Business > Application Management


Roque Warren ; Hartman Anna ; E-Business > Loan Transactions



Roque Warren ; Nichting Matthew ; E-Business > Loan Transactions

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Saavedra Gustavo ; Walker Cynthia ; E-Business > Loan TransactionsSaavedra Gustavo ; Smith Jason ; E-Business > Loan Transactions


Saavedra Gustavo ; Irwin Robin ; E-Business > Check n Go.com

Roque Warren ; Smith Jason ; E-Business > Loan Transactions

Saavedra Gustavo ; O'Donnell Justin ; E-Business > Loan Transactions

Galloso Christopher ; Middendorf Alex ; E-Business > Loan Transactions

Saavedra Gustavo ; Gullett Amy ; E-Business > Loan Transactions

Roque Warren ; Walker Cynthia ; E-Business > Application Management


Saavedra Gustavo ; Walker Cynthia ; E-Business > Check n Go.com

Saavedra Gustavo ; Henry Jamie ; RIS > RISSaavedra Gustavo ; Sharp Michelle ; E-Business > Loan Transactions

Roque Warren ; Walker Cynthia ; E-Business > Application Management

Saavedra Gustavo ; Henry Jamie ; E-Business

Saavedra Gustavo ; Bariki Latha ; Axcess Recovery > Stars 3.x

Rodriguez Frank ; Goode Taylor ; E-Business > Check n Go.com

Saavedra Gustavo ; Irwin Robin ; E-Business > Loan Transactions

Salinas Ramiro ; Wirfel Gregory ; O'Donnell Justin ; E-Business > Loan Transactions

Roque Warren ; Zinnecker Adam ; E-Business > Loan Transactions

Wirfel Gregory ; Hartman Anna ; E-Business > Loan Transactions

Roque Warren ; Koeninger Frank ; E-Business > Loan TransactionsSaavedra Gustavo ; Walker Cynthia ; E-Business > Loan Transactions

Arias Christian ; Middendorf Alex ; E-Business > Loan Transactions

Saavedra Gustavo ; Retherford Matthew ; E-Business > Collections

Roque Warren ; Walker Cynthia ; E-Business > Loan Transactions

Saavedra Gustavo ; Gullett Amy ; E-Business > Axcess Recovery.com


Salinas Ramiro ; McGimsey Joshua ; E-Business > Collections

Saavedra Gustavo ; Walker Cynthia ; E-Business > Application Management

Saavedra Gustavo ; Zinnecker Adam ; E-Business > Loan Transactions

Saavedra Gustavo ; Nichting Matthew ; E-Business > Data Cleanup

Walker Cynthia ; E-Business > Loan TransactionsGalloso Christopher ; Koeninger Frank ; E-Business > Reports

Herrera Henry ; Crawford Tara ; E-Business > Data Cleanup

Saavedra Gustavo ; Middendorf Alex ; E-Business > Loan Transactions

Saavedra Gustavo ; McGimsey Joshua ; E-Business > Loan Transactions

Melendez Eddu ; Walker Cynthia ; E-Business > Loan Transactions

Galloso Christopher ; Walker Cynthia ; E-Business > Reports

Herrera Henry ; McGimsey Joshua ; E-Business > Loan Transactions

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Roque Warren ; Rodriguez Frank ; Sali Retherford Matthew ; E-Business > Loan Transactions

Arias Christian ; Smith Jason ; E-Business > Loan Transactions

Arias Christian ; Smith Jason ; E-Business > Loan Transactions

Herrera Henry ; Crawford Tara ; E-Business > Loan Transactions

Herrera Henry ; Koeninger Frank ; E-Business > Loan Transactions


Herrera Henry ; Nichting Matthew ; E-Business > Loan TransactionsSalinas Ramiro ; Walker Cynthia ; E-Business > Loan Transactions

Herrera Henry ; Zinnecker Adam ; E-Business

Salinas Ramiro ; Walker Cynthia ; E-Business > Loan Transactions

Calderon Juan ; Sharp Michelle ; E-Business > Loan Transactions

Herrera Henry ; Smith Jason ; E-Business > Loan Transactions

Arias Christian ; Walker Cynthia ; E-Business > Customer Edit

Arias Christian ; Koeninger Frank ; E-Business > Data Cleanup

Salinas Ramiro ; Crawford Tara ; E-Business > Loan Transactions

Saavedra Gustavo ; Pearson Scott ; E-Business > Loan Transactions

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Due date Assigned to - Group Last edit by

2012-08-01 19:18 App - Dev Lima Galloso Christopher ;





2012-07-27 08:19 App - Dev Lima Galloso Christopher ;2012-07-27 08:11 App - Dev Lima Galloso Christopher ;

































2012-07-11 11:44 App - Dev Lima Snyder Joseph ;




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2012-07-02 18:06 App - Dev Lima Wirfel Gregory ;










2012-06-27 15:59 App - Dev Lima Snyder Joseph ;


2012-06-27 05:55 App - Dev Lima Saavedra Gustavo ;


2012-06-26 16:59 App - Dev Lima Wirfel Gregory ;2012-06-26 15:17 App - Dev Lima Galloso Christopher ;










2012-06-11 16:29 App - Dev Lima Galloso Christopher ;App - Dev Lima Thompson Karrie ;

App - Dev Lima Wirfel Gregory ;

App - Dev Lima Saavedra Gustavo ;



App - Dev Lima Galloso Christopher ;

App - Dev Lima Ellis Jason ;

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App - Dev Lima Salinas Ramiro ;






App - Dev Lima Herrera Henry ;App - Dev Lima Salinas Ramiro ;

App - Dev Lima Herrera Henry ;

App - Dev Lima Salinas Ramiro ;


App - Dev Lima Herrera Henry ;





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Task - Description

This needs to be researched as a JIRA project as other loans are affected.

Escalated to run team - project open in JIRA https://jira.axcess-financial.com/jira/browse/STTHREE-665 JIRA - Proj

IT needs to post a refund in STARS to bring the balance to zero from -276.28.

Attached spread sheet from Business with required corrections Asked for business to confirm transactions neede

Please update ticket #25606 with additional issue dated 5/16/12 A 5/16/12 Returned Check Posting posted fo

Can not post correction through console. Void needs corrected to reflect a negative for Loan 12955029

Multiple loans require data correction due to Credit Card Payments not posting properly. Please see attached doc

Post a Settle in Full transaction with whatever pay type the SIF transactions are normally.

Consider this for a potential project in JIRA.

Can I request an update on this ticket please? The customer has called in numerous times regarding the negative

Types of transactions needed are not supported by the console.

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customer name: Richard Darcy customer number: 2300061 Will send original email to EBG Dev team to help rese

esc to stars team

Loan 12499057 is closed in stars, is there a different loan which they are attempting to refinance?

Provided results of query to business to correct loan end dates for affected PDLs. Escalated ticket to George and

Review issue to moved custome into latitude flag the loan for write of so that it moves over to latitude.

Requires investigation on why applications did not auto-oringinate

Escalated to tier 2. List validated with business. Discussed process with Raghu to understand what is required to c

I spoke to Christopher via oovoo and informed him of the ticket..He is going to look at this and then let me know

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Script to re-instate payment and force loan to latitude (Write Off)

Customer needs transferred to latitude.

STARS functionality, direct deposit applications are not entering STARS with correct status.

Pay off amount calculation incorrect.

Cindy is taking a closer look at this loan as it appears this loan may be affected by the cure period in Stars not fun

We add a task on Jira: https://jira.axcess-financial.com/jira/browse/STTHREE-853

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Follow-up - Description

Confirmed with Bob that we need to setup a second ACH for $296.69 on 9/14/12. Asked Bob for clarification on t

The application status to loan is ''WITHDRAW''. We are going to recreate the scenary in our development envirom

We add a task on Jira: https://jira.axcess-financial.com/jira/browse/STTHREE-665 We are investigating the cause ,

I attempted data cleanup through console for loan 12211301. I posted the the transaction but this needs correcte

Reviewed for correction in console, but console does not allow void of return check. Attached is the spread sheet

Reviewed for correction in console, unable to modify return check transactions. Escalated to Lima

Pending confirmation of transactions to post for this loan.

Engineer assigned

Needs reviewed for possible code correction.Sent follow up to Matt, a new transaction was posted today changing his original request. Attached spreed sheet

This loan is not in Star4 PDL. I linked it to Stars3

Reviewed for console, unable to post a return check transaction. Escalated to Lima for correction.

sent confirmation email. I correct the observation of user, it has been sent one more time for validation. I will wai

Follow up with Alex to determine if issue was resolved or if this ticket needs to reamin open.

Unable to make these changes in console.

to correct these loans. Follow-up, asked for business inputEngineer assigned

Unable to correct return transactions in console

uments. We create a jira task: https://jira.axcess-financial.com/jira/browse/STTHREE-813

Requested due date from business

Cynthia Walker requested that an email she sent be attached to this ticket.

Provided query to Heny to help research to create script.

Requested business confirmation (Frank K) on proposed changes. Requested business confirmation. Received busi

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I sent and email to Greg. We are awaiting his answer. Sent to business for confirmation

I sent an email to greg, i'm waiting his confirmation. Thanks! Sent to business for confirmation

I have done some question to BA. I will wait for his answer. We add a task on Jira: https://jira.axcess-financial.com

This is for Online ILP, not Store ILP E-mail to Stars 3 Development Team was sent. We add a task on Jira: https://ji

We add a task on Jira: https://jira.axcess-financial.com/jira/browse/STTHREE-976 Questions: Could send us ''man

Requested confirmation of transaction - 2nd follow-up I Hope answer from user Requested confirmation from Tar

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e transaction dates

ent in order to find the problem.

why loan couldn't send to latitude

d as total amount is now incorrect and I could not post for the ''Current Date'' Loan 12098598 can not b

from business with needed corrections. Sent request to business on proper posting of transaction.

rom business with required changes. Requested another follow-up to Mathew and business for proper

t answer from the user

ness confirmation to make the changes as detailed in the attached spreadsheet to this ticket.

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determine if changes were made.

517 Working with Matt on proper transactions. Scheduled to work with Matt early next week to close t

4th for the 7th

unt-login.aspx?ReturnUrl=/admin/Default.aspx

iew why that happened.

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/jira/browse/STTHREE-951 Ticket reported to Stars03 Team.

a.axcess-financial.com/jira/browse/STTHREE-981 We sent and email to Greg, we need some cases to a

al APR calculator'' used to identified this issue y how did the calculation over this loan?. Ticket reported

a for the Principle and Interest amounts for new transaction.

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e corrected through the console.

corrections.

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his loan.

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alyze this issue.

to Stars03 Team.

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ID Title Status

2747 STARS 4X - debit card issue ;Processing (assigned)

3769 Printing Two Receipts For Title Loans ;Processing (assigned)

3977 check cashing transaction did not transfer to Latitude for collection ;Processing (assigned)

5704 Store Ach Returns ;Processing (assigned)

8773 Unable To Print Contracts For CoBorrower ;Processing (planned)

8929 debit card missing credits ;Processing (assigned)8931 debit card missing credits ;Processing (assigned)

9349 Store PDL Return Issue ;Processing (assigned)

9924 DDO Is Showing High ILPDept In Reports ;Processing (assigned)

10149 Open Heat Ticket - SIL Ach Return ;Processing (assigned)

10180 no items in cscan report in STARS reporting. ;Processing (assigned)

10347 debit card transaction missing credits ;Processing (assigned)

10354 Unable To Post A NSF ;Processing (assigned)

10922 ACH amounts dont match ;Processing (assigned)

10927 ACH amounts dont match ;Processing (assigned)

11416 received a loan on 3/2 and is a former associate ;Processing (assigned)

11441 ACH amounts dont match ;Processing (assigned)11751 PDL Transaction Issue Across States ;Processing (assigned)

13606 Missing check cashing transacton in Trec ;Processing (assigned)

13860 CUST NEVER MADE IT TO LATITUDE ;Processing (assigned)

14043 unable to scan check n' go checks ;Processing (assigned)

14629 scanner unable to read our checks ;Processing (assigned)

14874 store is not show in the Max Store Cash drop down ;Processing (assigned)

14885 SILL check void amounts are wrong ;Processing (assigned)

15034 EPP document didnt print from ;Processing (assigned)

15466 Startup checks then they go to the bank the bank is having to call in ;Processing (assigned)

15510 CSR And Manger Have The Same Name That When Manger Logged I;Processing (assigned)15803 Stars 4x posted additional payment ;Pending

15937 ACH creating outage in TREC ;Processing (assigned)

16131 Loan transaction ;Processing (assigned)

15338 ilp buyback ;Processing (assigned)

15339 Void Not Showing On Voided Transaction Report ;Processing (assigned)

16379 ach not presented to bank ;Processing (assigned)

17262 PDL ;Processing (assigned)

16808 SIIL returns ;Processing (assigned)

16844 Voided transaction ;Processing (assigned)

17682 DMV form is not printing ;Processing (assigned)

19474 Stars Not Retaining Info ;Processing (assigned)18101 Missing two new customer on KMI report ;Processing (assigned)

18116 Title loan application needs to be withdrawn. ;Processing (assigned)

19673 DMV form not printing ;Processing (assigned)

19708 DMV check is not printing ;Processing (assigned)

18147 unable to find check ;Processing (assigned)

20174 Returned check cashing accounts missing in latitude ;Processing (assigned)

19909 Call Manager ;Processing (assigned)

20798 ACH opt out form ;Processing (assigned)

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20994 Missing 4x ILP Account in Latitude ;Processing (assigned)

21313 inactive calls not showing completed -continued from ticket 8861 ;Processing (assigned)

21411 Customer on report - PTD Debt Detail ;Processing (assigned)

21864 mysterious transfer ;Processing (assigned)

22025 CSR keyed transaction wrong ;Processing (assigned)

22216 Loan correction ;Processing (planned)

22274 Debit Card Loan Amount Changes ;Processing (assigned)22445 STARS - new store not showing up in Call management ;Processing (assigned)

22503 Ineligible for EPP ;Processing (assigned)

22986 didn't get credit for title loan customer ;Processing (assigned)

23026 concern about working in veritec error ;Processing (assigned)

23041 STARS - PDL customer is showing up on NSF list ;Processing (assigned)

23083 c scan report ;Processing (assigned)

22704 PDL C-scan report ;Processing (assigned)

23387 PDL Bankruptcy Refund Void ;Processing (assigned)

23508 STARS - buyback issue ;Processing (assigned)

23618 Store Settlement PDL loan dropping off trial balance too early ;Processing (assigned)

23622 Store Settlement PDL trial balance calculating loan amount incorrec ;Processing (assigned)23560 Stars 4X - ACH Return Title Loan ;Processing (assigned)

24248 STARS - check audit issue ;Processing (assigned)

24615 STARS and veritec discrepancy ;Processing (assigned)

25160 STARS exception during refi ;Pending

26185 Customer receipt ;Pending

26191 Installment Taken as Payment ;Processing (assigned)

26649 Customer referral checks ;Pending

27270 Collection calls not recording. ;Processing (assigned)

27736 Bug - CoOwner Last Name Is To Long For Field ;Processing (assigned)

27782 Not Given Option To Refund Customer ;Processing (assigned)27973 Past-due customer not on report ;Processing (assigned)

28132 Customer written off after 33 days ;Processing (assigned)

28216 CUSTOMER ISSUE ;Pending

28467 Collection Man. ;Processing (assigned)

28476 STARS - Title loan issue ;Processing (assigned)

29091 Monetary Transfer Log ;Processing (assigned)

29172 Refi Exception Error ;Processing (assigned)

28616 Vance Olson 4x loan #27292609 ;Processing (assigned)

29456 customer william thornton ;Processing (assigned)

29606 STARS - customer default issue ;Processing (assigned)

30774 Rollover no longer available 12989791 ;Processing (assigned)31775 Please open ticket: loan #28198533 ;Processing (assigned)

31898 ACH Return ;Processing (assigned)

31966 Unable To ACH ;Processing (assigned)

32138 STARS - customer income issue ;Processing (assigned)

32572 Customer showing for incorrect store ;Processing (assigned)

32645 SIIL - exception error ;Processing (assigned)

33068 Change check status ;Processing (assigned)

33103 Stars 4x enhancement: Debit Card loans ;Processing (assigned)

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33114 missing pages in stars report ;Processing (assigned)

33117 Missing buyback option for PDL ;Processing (assigned)

32701 defaulted customer continues to show on past due report. custom ;Processing (assigned)

33123 4x PDL Loan adjustment- data stage ;Processing (assigned)

33563 disable refinances in North Dakota ;Processing (assigned)

33573 STARS - employee names not printing on contracts ;Processing (assigned)

33644 6977 Eastland Customer Re-Loan Issue ;Processing (assigned)33322 Customer DEVON ROWAND (STARS 4) ;Processing (assigned)

33334 O/S issue ;Processing (assigned)

33722 Customer No Long Has A Checking Account But Stars Will Not Let Th;Processing (assigned)

34103 Duplicate Buyback ;Processing (assigned)

34113 DMV Fee for Presidio County, TX ;Processing (assigned)

34126 INCORRECT CUSTOMER INFO ;Processing (assigned)

34191 Customer showing up twice on bankruptcy report ;Processing (assigned)

34245 Stars 4X - MI Double Buyback in STARS ;Processing (assigned)

34289 STARS - call management issue ;Processing (assigned)

34295 NE NSF pre-pays ;Processing (assigned)

34306 Deposit-524 days in deposit ;Processing (assigned)33944 PDL duplicate ;Processing (assigned)

33954 Max Loan Amount Not Recording Properly in Kentucky Stores ;Processing (assigned)

34591 Safe ;Processing (assigned)

34654 STARS - SIIL loan payment issue ;Processing (assigned)

34736 STARS - duplicate SIIL ;Pending

35416 Needs Loan Cleared ;Processing (assigned)

35676 Wells Fargo File got rejected from 6/16/12 ;Processing (assigned)

36169 Unable to refinance customer ;Processing (assigned)

36233 Stars Duplicate Check Cashing ;Processing (assigned)

36399 Title Loan #28795663 Refi on 6/19 ;Processing (assigned)36566 Customer opt out ;Processing (assigned)

36673 SIIL encounter exception error ;Processing (assigned)

37059 Customer Is Showing Past Due Although She Is Up To Date ;Processing (assigned)

37165 STARS - PDL return payment issue ;Processing (assigned)

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Last update Opening date Priority Assigned to - Technician

2012-06-11 09:09 2012-01-09 14:36 High

2012-06-05 09:04 2012-01-13 15:32 Medium

2012-06-19 08:01 2012-01-17 14:55 Medium Rodriguez Frank ;

2012-06-11 09:09 2012-01-26 22:20 Medium

2012-05-22 08:07 2012-02-13 18:47 Medium

2012-06-11 09:10 2012-02-15 11:41 High2012-05-21 09:22 2012-02-15 11:44 High

2012-06-19 10:17 2012-02-21 15:25 High de la Cruz Betty ; Rodrguez Mirko ;

2012-05-22 08:08 2012-02-22 14:06 Medium de la Cruz Betty ; Rodrguez Mirko ;

2012-06-13 11:18 2012-02-24 10:49 Medium Ballarta Veronica ;

2012-06-11 09:12 2012-02-24 12:24 High

2012-06-19 12:13 2012-02-27 12:25 High Ballarta Veronica ;

2012-05-22 08:09 2012-02-27 13:00 Medium

2012-05-22 08:09 2012-02-29 13:07 Medium

2012-05-22 08:10 2012-02-29 13:18 Medium

2012-05-22 08:10 2012-03-05 09:40 Medium

2012-06-11 09:13 2012-03-05 11:07 Medium2012-05-29 11:40 2012-03-06 15:07 High

2012-06-19 08:02 2012-03-15 10:50 High

2012-06-11 09:13 2012-03-15 13:08 High

2012-06-11 09:33 2012-03-16 11:50 High Rodriguez Frank ;

2012-06-19 08:03 2012-03-19 11:59 High Quispe Manuel ; Rodriguez Frank ;

2012-06-11 09:34 2012-03-21 07:45 Medium de la Cruz Betty ; Rodriguez Frank ;

2012-05-22 08:17 2012-03-21 10:04 Medium de la Cruz Betty ;



2012-06-11 09:35 2012-03-23 12:27 High de la Cruz Betty ; Rodrguez Mirko ;2012-06-19 10:17 2012-03-26 15:03 Medium Quispe Manuel ; Rodrguez Mirko ;


2012-06-19 10:18 2012-03-28 10:59 Medium Rodrguez Mirko ;

2012-06-11 09:36 2012-03-28 19:17 Medium

2012-05-21 09:24 2012-03-28 19:17 High Ballarta Veronica ; Rodrguez Mirko ; de

2012-06-19 08:05 2012-03-29 13:59 Medium Rodrguez Mirko ; de la Cruz Betty ;

2012-06-11 09:36 2012-04-03 10:03 High Rodriguez Frank ; Ballarta Veronica ;

2012-06-19 10:40 2012-04-04 15:32 Medium Rodrguez Mirko ; Quispe Manuel ; de l

2012-06-11 09:37 2012-04-05 10:16 High Rodrguez Mirko ; de la Cruz Betty ; Rod

2012-05-22 08:19 2012-04-05 13:26 Medium Ballarta Veronica ; de la Cruz Betty ; Rodr

2012-06-11 09:37 2012-04-12 20:11 High Rodriguez Frank ; de la Cruz Betty ; Rodr2012-06-19 08:07 2012-04-13 12:15 Medium Rodriguez Frank ; Ballarta Veronica ; Leo

2012-06-11 09:38 2012-04-13 16:45 High Rodrguez Mirko ; Rodriguez Frank ;

2012-06-19 08:07 2012-04-13 18:08 Medium Rodrguez Mirko ; Rodriguez Frank ; de l

2012-06-11 09:39 2012-04-13 21:02 High Rodriguez Frank ; de la Cruz Betty ; Rodr

2012-06-11 09:39 2012-04-16 09:36 High Rodrguez Mirko ; Rodriguez Frank ; de l

2012-06-11 09:40 2012-04-17 10:17 High


2012-06-19 08:08 2012-04-19 13:21 Medium Rodriguez Frank ; Ballarta Veronica ;

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2012-05-22 08:20 2012-04-27 08:49 Medium Rodriguez Frank ; Ballarta Veronica ;2012-06-20 12:53 2012-04-27 18:16 High Rodriguez Frank ; Quispe Manuel ;


2012-06-21 16:55 2012-04-30 19:19 High Linares Giancarlo ; Rodriguez Frank ;




2012-06-19 08:29 2012-05-01 15:14 High


2012-06-20 11:27 2012-05-03 17:59 High Rodrguez Mirko ;


2012-06-19 08:37 2012-05-04 11:09 Medium Rodriguez Frank ;2012-06-19 08:53 2012-05-04 15:47 Medium Rodriguez Frank ;





2012-06-20 12:14 2012-05-14 17:48 High Ballarta Veronica ; Rodriguez Frank ;

2012-06-19 08:55 2012-05-16 13:13 Very High Ballarta Veronica ; Rodriguez Frank ;



2012-06-19 10:22 2012-05-22 17:58 High Rodriguez Frank ;2012-06-19 10:22 2012-05-23 15:41 High Rodriguez Frank ;



2012-06-19 10:24 2012-05-25 15:49 Medium Rodrguez Mirko ; Rodriguez Frank ;





2012-06-19 10:26 2012-05-31 14:52 Medium


2012-06-06 18:38 2012-06-04 11:31 High Herrera Henry ;2012-06-19 10:28 2012-06-07 08:54 Medium Rodrguez Mirko ;

2012-06-19 10:28 2012-06-07 15:09 High Rodrguez Mirko ; Ballarta Veronica ;







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2012-06-12 11:03 2012-06-12 09:37 Very High Rodrguez Mirko ; Rodriguez Frank ;


2012-06-19 10:32 2012-06-12 12:49 High Rodriguez Frank ;2012-06-19 10:32 2012-06-12 14:43 Medium Rodrguez Mirko ;



2012-06-22 15:15 2012-06-13 14:04 High Wirfel Gregory ;






2012-06-14 16:57 2012-06-14 14:43 High Rodriguez Frank ; Rodrguez Mirko ;

2012-06-20 15:24 2012-06-14 15:54 Medium Rodriguez Frank ;2012-06-21 17:32 2012-06-14 16:09 Medium Rodriguez Frank ;




2012-06-22 10:02 2012-06-15 15:43 High Wirfel Gregory ; Rodriguez Frank ;


2012-06-19 15:28 2012-06-18 14:45 Very High Rodriguez Frank ; Linares Giancarlo ; Cay

2012-06-19 16:00 2012-06-19 15:21 Very High Rodriguez Frank ;


2012-06-21 17:28 2012-06-20 10:11 Medium Rodriguez Frank ;2012-06-22 15:28 2012-06-20 17:35 Medium


2012-06-22 13:30 2012-06-21 18:05 High

2012-06-25 08:29 2012-06-22 13:30 High

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Requester Category (class) Due date

Deters Michael ; STARS - Store > PDL 2012-07-02 06:10

1111 ARN ; STARS - Store > Doc Print Error 2012-06-26 18:00

McGimsey Joshua ; Axcess Recovery > Latitude 2012-07-24 09:51

Lankford Carrie ; STARS - Store > Return not Entered 2012-07-02 18:00

2987 PLH ; STARS - Store > Doc Print Error 2012-06-27 18:00

Deters Michael ; STARS - Store > Debit Card 2012-07-02 00:00Deters Michael ; STARS - Store > Debit Card 2012-06-19 06:12

Lankford Carrie ; STARS - Store > PDL 2012-08-16 06:21

6829 DBL ; STARS - Store > Reports 2012-06-28 18:00

Lankford Carrie ; STARS - Store > SIIL 2054-11-24 10:08

Humphreys Amy ; STARS - Store > Reports 2012-07-02 06:19

Deters Michael ; STARS - Store > Debit Card 2012-08-21 14:46

2378 ROY ; STARS - Store > SIIL 2012-06-29 18:00



Tucker Tammy ; STARS - Store > PDL 2012-06-29 18:00

Deters Michael ; STARS - Store > PDL 2012-07-02 18:00Maddock Wendy ; STARS - Store > PDL 2012-07-04 18:00

Sharp Michelle ; STARS - Store > TREC 2012-07-25 06:24

1021 MYB ; STARS - Store > SIIL 2012-07-03 06:06

988 CMH ; STARS - Store > Check Cashing 2012-07-03 08:00

973 AKN ; STARS - Store > Check Cashing 2012-08-24 08:25

Kreutz Kelly ; STARS - Store > Store Setup Change 2012-07-03 18:00

Sharp Michelle ; STARS - Store > SIIL 2012-07-02 18:00

2443 OFA ; STARS - Store > EPP 2012-06-19 13:13

106 TRA ; STARS - Store > Store Setup Change 2012-07-02 18:00

2822 RID ; STARS - Store > User Account 2012-07-03 06:05Crawford Tara ; STARS - Store > PDL

Sharp Michelle ; STARS - Store > Title Loan 2012-07-04 18:00

Lankford Carrie ; STARS - Store > PDL 2012-08-16 18:00

2541 ADE ; Data Issues > In Queue 2012-07-04 08:54

2373 CLA ; STARS - Store > Reports 2012-06-20 18:00


6842 TMC ; STARS - Store > PDL 2012-07-04 19:30

Lankford Carrie ; STARS - Store > SIIL 2012-07-26 15:48

Crawford Tara ; STARS - Store > SIIL 2012-07-05 15:47

3000 WES ; STARS - Store > Doc Print Error 2012-07-03 15:50

302 ONW ; STARS - Store > PDL 2012-07-05 07:55327 WSP ; Data Issues > New Customer Count 2012-07-31 15:25

2589 MAR ; STARS - Store > Title Loan 2012-07-06 09:57

264 LSI ; STARS - Store > Doc Print Error 2012-07-31 09:59

2788 PRC ; STARS - Store > Doc Print Error 2012-07-09 10:03

Gottlieb Greg ; STARS - Store > PDL 2012-07-10 09:56

McGimsey Joshua ; STARS - Store > Check Cashing 2012-07-10 10:50

Creamer Chad ; Operational > Stars 2012-08-01 09:18

2726 NEW ; STARS - Store > SIIL 2012-08-01 13:39

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McGimsey Joshua ; STARS - Store > DILP 2012-07-03 16:09

963 MID ; STARS - Store > Reports 2012-08-03 15:04

6852 FWG ; Data Issues > In Queue 2012-08-03 08:40

1314 CMP ; STARS - Store > SIIL 2012-08-03 14:44

Crayon Katherine ; Operational > Stars 2012-08-03 15:37

2344 WTZ ; STARS - Store > SIIL 2012-06-20 14:39

Morris Melynda ; STARS - Store > Debit Card 2012-07-04 08:056970 LMB ; STARS - Store > Call Management 2012-08-07 19:16

808 ARA ; STARS - Store > EPP 2012-08-08 16:25

233 LLW ; Data Issues > In Queue 2012-06-21 10:23

Mattson Shannon ; STARS - Store > Store Setup Change 2012-08-08 08:40

5918 BCS ; STARS - Store > PDL 2012-08-08 13:31

Davis Rhonda ; Data Issues > In Queue 2012-08-08 14:22

Sanzotta Leigh Anne ; STARS - Store > Reports 2012-08-08 08:40

Maddock Wendy ; STARS - Store > PDL 2012-08-08 11:47

1553 LEX ; Operational > Over Short 2012-08-09 11:58

Zinnecker Adam ; STARS - Store > PDL 2012-08-09 08:43

Zinnecker Adam ; STARS - Store > PDL 2012-08-09 08:43Lankford Carrie ; STARS - Store > Title Loan 2012-08-14 15:58

1114 BRG ; STARS - Store > Reports 2012-08-14 13:34

2874 OXF ; STARS - Store > PDL 2012-08-14 13:00

2118 JAM ; STARS - Store > PDL

Diaz Yaritza ; STARS - Store > Title Loan

6986 DEC ; STARS - Store > Title Loan 2012-08-15 15:46

Boyd Deborah ; Operational > Stars

6946 MAF ; STARS - Store > Call Management 2012-08-13 08:30

6925 HIL ; STARS - Store > Title Loan 2012-08-17 17:00

5905 HTP ; STARS - Store > EPP 2012-08-20 10:06144 JSV ; STARS - Store > Reports 2012-08-20 15:55

2466 NWC ; STARS - Store > EPP 2012-08-21 14:23

1017 CON ; STARS - Store > SIIL

117 MOE ; STARS - Store > Collection Management 2012-08-22 16:20

702 SLW ; STARS - Store > Title Loan 2012-08-22 10:25

Diaz Yaritza ; STARS - Store > Reports 2012-08-23 10:25

2118 JAM ; STARS - Store > PDL 2012-08-23 15:12

Crawford Tara ; STARS - Store > SIIL 2012-08-23 10:26

1123 LBN ; STARS - Store > Title Loan 2012-08-23 10:26

6799 HSE ; STARS - Store > User Account 2012-08-24 14:29

Hartman Anna ; Operational > Stars 2012-07-04 12:41Hickerson Deborah ; STARS - Store > PDL 2012-08-28 10:28

St.Clair Todd ; STARS - Store > SIIL 2012-08-27 10:28

1128 SIN ; STARS - Store > DILP 2012-08-27 08:09

2935 PAP ; STARS - Store > User Account 2012-06-19 09:24

1017 CON ; STARS - Store > SIIL 2012-08-27 16:39

1320 CAA ; STARS - Store > SIIL 2012-08-27 12:58

Maddock Wendy ; Operational > Stars 2012-08-27 12:55

Maddock Wendy ; Operational > Stars 2012-08-29 10:29

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6906 CCO ; STARS - Store > Reports 2012-08-29 10:30

2118 JAM ; STARS - Store > PDL 2012-06-19 13:54

805 CNL ; STARS - Store > Reports 2012-08-30 10:30

Hickerson Deborah ; Data Request 2012-08-29 10:31

Ferris William ; STARS - Store > Store Setup Change 2012-07-01 08:00

5904 MON ; STARS - Store > Store Setup Change 2012-06-19 14:46

Maddock Wendy ; Operational > Stars 2012-08-29 10:32Ganti Raghu ; STARS - Store > Duplicate 2012-08-29 10:32

813 CSK ; STARS - Store > EOD 2012-08-30 10:32

2620 WTM ; STARS - Store > User Account 2012-06-21 13:35

5939 LPR ; STARS - Store > Duplicate 2012-06-29 13:25

Thomas Roy ; Data Issues > Fees 2012-08-30 10:32

6769 HHL ; Operational > Stars 2012-06-26 10:44

1317 CHH ; STARS - Store > Reports 2012-06-26 16:19

Scotland Priscilla ; STARS - Store > Duplicate 2012-06-26 09:10

2338 BNT ; STARS - Store > Call Management 2012-06-21 14:47

Ferris William ; Operational > Stars 2012-06-23 08:00

558 HEN ; STARS - Store > PDL 2012-06-26 15:096742 SSW ; STARS - Store > Collection Management 2012-06-26 15:48

Jarrells Channa ; STARS - Store > PDL 2012-06-22 11:51

1322 CCC ; Operational > Stars 2012-06-26 15:17


806 CLW ; STARS - Store > Duplicate

2275 ANV ; STARS - Store > User Account

Dorton Deborah ; Operational > Stars

6905 ORG ; STARS - Store > Title Loan

2969 LIV ; STARS - Store > Check Cashing

Zinnecker Adam ; STARS - Store > Title LoanCreamer Chad ; Operational > Stars 2012-06-28 13:02


1200 CMW ; STARS - Store > SIIL

6650 GDC ; STARS - Store > PDL 2012-07-02 06:57

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Assigned to - Group Last edit by

App - Dev Lima Rodriguez Frank ;





App - Dev Lima Rodriguez Frank ;App - Dev Lima Rodriguez Frank ;



App - Dev Lima Thompson Karrie ;







App - Dev Lima Rodriguez Frank ;App - Dev Lima Quispe Manuel ;
















App - Dev Lima Ballarta Veronica ;











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App - Dev Lima Rodriguez Frank ;App - Dev Lima Quispe Manuel ;


App - Dev Lima Quispe Manuel ;















App - Dev Lima Quispe Manuel ;












App - Dev Lima Galloso Christopher ;App - Dev Lima Rodriguez Frank ;








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App - Dev Lima Roesch Stephen ;




App - Dev Lima Funderburg Matt ;



App - Dev Lima Torres Eliana ;








App - Dev Lima Funderburg Matt ;App - Dev Lima Torres Eliana ;









App - Dev Lima Torres Eliana ;App - Dev Lima Thompson Karrie ;




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Task - Description

This is being escalated to the Run Team..This is for STARS 4x-field..

Please see the Linked ticket that is attached..These are BOTH related to the same issues.

This is being esculated to the Run Team...This employee isn'table to access a report that she uses everyday..All th

This is being esculated to Run Team..This is for Stars 4x-field...We need to have this corrected please...We have se

This is being escalated to the Run Team..This is for STARS 4x-field...The customer was a former employee and it s

This is being escalated to the Run Team..This is for STARS 4x-field...This is concerning missing credits for Title Loan

Please add loan #1682622 to ticket #13606. Missing transaction in TREC for Joshua Vieyra for $250.00 on 2/23. Th

This is being escalated to the RunTeam...This is STARS 4x-field...This is a customer that never transferred to Latitu

This is being escalated to the RunTeam..This is for STARS 4x-field. Having Tier 2 stars look at this issue

This being sent to the RunTeam..This is for STARS 4x

This is being escalated to the Run Team...This is a STARS 4x-field..This is pertaining to missing information within

This is being submitted to the Run Team...We need to correct this for the TREC. esc to stars support

This is being escalated to the Run Team..This is STARS 4x-field...This is regarding incorrect postings in the Autojob.

Spoke to store and she confirmed that this isn't printing on ALL terminals.

This is for STARS 4x-field

This is being escalated..This is STARS 4x-field.

This is being escalated to the RunTeam..This is for STARS 4x....Please look into the rules for this. Thanks

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This is being escalated to the RunTeam...This is for STARS 4x-field...We are missing information in Latitude.

Escalated issue to corporate systems

This is being escalated to the Run Team..This is for STARS 4x

Attached spread sheet for required transactions.

This is being escalated to the Run Team..This is for STARS 4x-field...THis is an issue that is still happening for this c

The store is stating that they are still not seeing credit for this customer on their KMI?

This is being escalated to the Run Team..This is for STARS 4x-field...This customer's current status is EPP but the st

I informed Greg of the issue.

This is for STARS 4x.



This is for STARS 4x-We need to research why the information that is being imputed isn't showing up correctly on

This is for STARS 4x-field. This is regarding the Title Loan product and the information that is printing out on the re

This is being escalated to the Run Team...This is for STARS 4x...Please research this.

This needs to evaluated as this causes issues with Title Loan Approvals as the names need to match exactly with

assigned to tier 2 stars This is being escalated to the RUN TEAM..This is for STARS 4x-field...We need to research

This is being escalated to the Run Team..This is for STARS 4x...we need to see how the store is able to edit title inf

This is being escalated to the Run Team...This is for STARS 4x-field

This is being escalated to the Run Team..This is for STARS 4x-field.... **We need to VOID out the Installment # 1 a

This is for STARS 4x-This is being escalated to the RunTeam

This is being escalated to the Run Team..This is for STARS 4x-field...This customer is in DEFAULT and customer isn'

This is being escalated to the Run Team..This is for STARS 4x-field...We need to correct the customer's PARENT lo

Name: TRAVIS , BARBARA Customer Nbr: 2742106 Loan Nbr: 29190981 showing this on the first payment 1 06/11

Check status was changed to Write Off but this did not provide the option to post a write off recovery.

This is being escalated to the Run Team..This is for STARS 4x--This is an ENHANCMENT that needs to be added to J

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Checked page setup and reset IE settings. This is for STARS 4x-field..I have tested this and I am not getting all the

This is being escalated to the Run Team..This is for STARS 4x-field

This is being escalated to the Run Team..This is for STARS 4x-field...Not understanding why a customer that is curr

This is being escalated to the Run Team..This is for STARS 4x-field..>;Please see the attached document for the

told Greg about this earlier

This is being escalated to the Run Team..This is for STARS 4x-field...Please make sure and see the email for the det

This is for STARS 4x-field..>;We need to correct the value on this store...It sounds like this has been happening

this is being escalated to the Run Team..This is for STARS 4x-field..I have tested this and the customer's checking i

Confirmed issue there's a double buyback for this customer added for data correction was data correction is com

Validated see attachment Within this ticket

This feature needs to be turned off in Stars 4x. We need to verify whether this feature exists in Stars 3x;; if it does

Data correction needs to be done need to insert a return check for check 138 and change the balance from $366

Verify the issue with store 1556 need to have App - dev investigate this and correct

Data correction needs to be done - installment payment seven posted twice, one will need to be removed To offs

Unable To Find Anything In Stars Or LIS This is being escalated to the Run Team...This is for STARS 4x....This custo

This is being escalated to the Run Team..This is for STARS 4x...This needs to be researched..Please see the email a

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E-mail to Stars 4 Development Team was sent. Jira Case ID: STFOUR-1354

When Printing Title Loans It Prints Out Single Receipts Would Like It To Print Out Two Assigned to Brian Hamblin JI

Email was sent requesting more information about the issue.

E-mail to Stars 4 Development Team was sent.E-mail to Stars 4 Development Team was sent.

others in her department aren't seeing this problem..We need to check her roles to all other DDO's for matching.

en multiple tickets come over for this issue..We need to look into what the root cause for these not posting is.

Which NSF are you trying to post??? If you are trying to post an ACH posting, your not going to be able to..The sto

Tammy, I need to know the customer information for us to be able to look this up please! Thanks

Added example of check that will not scan to ticket. Still an issue.

manager amanda called back. reporting that she is still having the same issue and was checking to see what the sa

Follow-up with store to verify KMI.

Sent email to DDO (Sarah Dickson) and copied Lima to confirm transactions. Is pending of confirmation of Sarah D

Issue reported to Stars04 Team.

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store called with another customer having the same issue. customer: Jane Owiecki loan#: 29063005 Store is askin

I updated the Category for this ticket to Corporate System ->; Kmi. Are you still not seeing credit for this custo

Store called they are concern that if this is not corrected soon customer will go in to write off then they should no

Called Rhonda - the issue is with 2 separate reports, the check scan report is not showing data and the check scan

Escalating to Stars 4 team Hi Greg It was verified that the loan type corresponds to a ''title loan'', this type of loan

store has 2 more customers with this issue. customer: Angela Riley loan#: 28942896 customer: Amber Bannister l

ceipts.

We reported to Karrie Thompson that the ticket is not clear and we need more information in order to fix these. S

It has to be considered like an enhacement.

This is being escalated to the Run Team..THis is for STARS 4x-field

Yaritz sent a list of stores having this issue. 501 502 503 505 506 507 508 509 511 513 515 2275 2126 2166 2980

store called for status.

Asked Matt N for assistance.

We are going to review these.

Store 1029 called in about this issue I fill them in on this ticket and referred to DDO and the other store for full de

this is being escalated to the Run Team...This is for STARS 4x-field...I have tested this and any screen that I go into

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This has been tested and the customer's not getting an option to make any buyback payment..Please correct Stor

This isn't anything with the STARS application that isn't printing incorrectly..The settings on the prnter or somethi

Received an e-mail from Jamie - Spoke with Karrie on tier 2 she is working on this issue. And has escalated approp

Have a few questions about this for the store showing 15 today in the ProdRep (yesterday Data)

Per our online compliance manager, there are no online loans in Nebraska, so 3x is not needed. Bill Ferris Complia

Called the store to find out more information on this issue to find out what needs to be corrected CSR ask to call b

Some e-mail need a customer example and confirmation of the issue

Helpdesk, can you please get more information about this problem?

Store called in for a ticket status. I advised to store that the scenario is being handled asap by the STARS team. Sto

DDO is requesting that we can provide information on how the loan was satisfied, screenshot or else.

We'll need a data correction done to have the ability to refinance and or make payments

Store called back, and wanted me to mention that because of the duplicate transaction, the store has an overshor

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RA case# 694 scheduled for March 01 anaylsis.

re isn't able to process any ACH Returns..Please advise?

tus of completion was

ickson.

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g for an update.

er? Please advise

t. Informed Store That This Has Been Sent Up To The Run Team

for ILP report is showing an exception error. Both screen shots attached to this ticket.

is not supported by starts3x, this should be worked by stars4 Could you forward the ticket to stars4 tea

oan#: 28938942

he said that she can get more information about it.

982 2977 2986 2990 2991 3001

ails

for this customer, Installment Payment, ACH Deposit, or anything it is throwing out an exception error.

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has called on status. This is still not resolved. CSR has taken the buyback and given the customer a writ

g needs to be corrected.

riately

nce Manager

ack tomorrow because the manager knows more of what happened to this Loan

re advised. Customer states that she wants to make the payment today. She is in store, and does not w

t for the customer for the amount of $37.40.

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?.

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ten receipt. Store call for status

ant to come back.

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ID Title Status

35630 Not receiving LTS faxes ;Processing (assigned)

35920 I Agree issue ;Processing (assigned)

36661 KMI - no targets for P6. ;Processing (assigned)

35653 EZ Alerts for GDI Group ;Processing (assigned)

35364 ez alerts ;Processing (assigned)

32748 TeamUpAgainstFraud issue ;Solved33127 KMI issue ;Processing (assigned)

31877 Customer Showing Up In EZ Alert ;Processing (assigned)

31837 some calls not showing up ;Processing (assigned)

30103 income calculator ;Solved

30276 Receiving EZ alert for not processing EOD for 6/1 ;Solved

29005 LTS not printing on fax / Other printing issues ;Processing (assigned)

29012 Not Receiving Any LTS's Since They Have Moved ;Processing (assigned)

25427 Automate CC redeposits ;Processing (assigned)

25396 automation of a report ;Processing (assigned)

33665 Title Loan Popping Up In EZ Alert ;Processing (assigned)

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Last update Opening date Priority Assigned to - Technician Requester

2012-06-22 20:37 2012-06-18 11:25 High 791 BRA ;

2012-06-22 20:02 2012-06-19 15:22 Medium Lourenco Peter ;

2012-06-22 20:09 2012-06-20 17:09 Medium 6938 SWT ;

2012-06-22 20:25 2012-06-18 12:40 Medium Linares Giancarlo ; Pennington Rick ;

2012-06-20 08:09 2012-06-18 09:31 Medium Dickson Sarah ;

2012-06-22 20:22 2012-06-11 17:51 High Tucker Tammy ;2012-06-12 10:27 2012-06-11 15:13 Medium 3014 3014 ;

2012-06-22 11:09 2012-06-07 14:17 High Quispe Manuel ; 257 LSV ;

2012-06-12 18:16 2012-06-07 12:58 Medium 834 OTT ;

2012-06-22 16:47 2012-06-02 13:32 Medium 237 LLM ;

2012-06-22 15:56 2012-06-02 13:46 Medium 264 LSI ;

2012-06-22 19:24 2012-05-29 17:00 Medium 6792 HKA ;

2012-06-22 10:14 2012-05-29 17:05 High 977 TSW ;

2012-06-19 14:47 2012-05-10 11:20 High Pinzas Roy ; Henry Jamie ;

2012-06-19 14:47 2012-05-10 08:45 High Pinzas Roy ; Henry Jamie ;

2012-06-22 11:08 2012-06-12 13:41 High Quispe Manuel ; 257 LSV ;

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Category (class) Due date Assigned to - Group

Web Apps > LTS 2012-06-29 19:36 Corporate Systems - Lima

Web Apps > I Agree 2012-06-28 09:56 Corporate Systems - Lima

Data Issues > In Queue 2012-06-28 09:44 Corporate Systems - Lima

Web Apps > EZ Alerts 2012-06-25 14:20 Corporate Systems - Lima


Web Apps > Other 2012-06-19 09:34 Corporate Systems - LimaData Issues > New Customer Count 2012-06-19 09:27 Corporate Systems - Lima

STARS - Store > Reports 2012-06-14 16:14 Corporate Systems - Lima

STARS - Store > Call Management 2012-06-14 16:02 Corporate Systems - Lima

Data Issues > In Queue 2012-06-13 17:20 Corporate Systems - Lima


Store Hardware > Fax 2012-06-13 10:41 Corporate Systems - Lima

Web Apps > LTS 2012-06-08 17:49 Corporate Systems - Lima

Operational > Check Cashing 2012-06-04 20:02 Corporate Systems - Lima

Web Apps > Chexar 2012-06-04 19:54 Corporate Systems - Lima

Web Apps > EZ Alerts Corporate Systems - Lima

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Last edit by Task - Description

Rivera Christian ; Store states they are not receiving LTS Faxes. I confirmed they

Rivera Christian ;

Rivera Christian ;

Leon Cristian ;

Ellis Jason ; changed to high priority because this is impeding Sarah's progre

Rivera Christian ; Examples have been added to the documents.Rivera Christian ; Two customers: Angelina Harris #3082610 5/30/2012 Jose Flor

Pinzas Roy ;

834 OTT ;

Rivera Christian ;

Pinzas Roy ;

Rivera Christian ;

Thompson Karrie ;

Pinzas Roy ;

Pinzas Roy ;

Pinzas Roy ;

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Peter Lourenco is a contractor and our application never supported I agree survey for contractor employees.

ss through EZ alerts.

An email was sent to the store to get more information about this problem.

We looked at settings and this store should not being receiving that alert anymore.

Store will call back if the LTS fax issue persists.

Escalated to Lima

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eter who told you to take the survey?.

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ID Title

36609 ACH counter checks

6124 test file for cash generator

28088 60 plus - 2010 Loans require data clean - up

28089 Data Clean - Up - Post Refund and Bankruptcy Transactions

11717 MASTER TICKET - TREC Outage (OLD HEAT TICKET 931294)

34117 Phone system issue32632 Blast documentation

33102 Stars error

32761 Stars Is Cycling Pop Up Box's For Title Loan

9067 Store Visits

23578 Missing return

28432 Tip Line Oddity

32460 ACH auto-clearing after 14 days

30090 Check Scanner - device disconnected

29669 STARS - Can not void WO Recovery payment

29267 Write Off

29672 STARS receipts printing with incorrect due dates29781 Check & ACH Returns not reversing payment in Veritec

28827 STARS Campaign ID module

29783 Michigan ACH returns not reported into Veritec

28078 Jira STTHREE-415 Data Cleanup

26911 Latitude returns

16847 Bank returns without offsetting Stars returns

27135 Money order receipt

26797 JIRA STTHREE-392 8/19 Book Payment for RIS Customer

26917 Emma Montilla loan#28212595

26715 Refunds are not rounding to two decimal places26347 Held Check Summary

26718 TREC outages caused by wire refunds

26263 Store Evaluation

24734 4x PDL Unable to Post Payments

24762 JIRA issue / 4x Sold Payment-Refunds.doc

25618 Stars 4X - Loan did not transfer from Stars to Latitude

4259 STARS 3X - Customers are able to set up 2 refinances at the same time

1346 RIS - Need the g/l corrected and settlement files updated

23633 4xPDL_Latitude_STARS_Payments_Excpetion_Alert_05032012

24388 STARS Campaign ID module

16390 Check n Go Checks Not Reading Through Correctly20187 Stars 3X - Data Correction - Close Loan 12673921 with zero balance

23211 Store Settlement PDL partial DCDP not coming through in the transactions file

23421 Account not in Latitude

23631 Missing transactions in Latitude

23204 CSO does not net to $0

20220 Teletrak communication failed

20219 teletrack communication failed

23209 ILP loan overpayment

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23206 Title loans dropping off trial balance a day prior to default

20947 MASTER TICKET - stars training environment issue

19411 WU CPAY refund

22083 Printing issues

20654 Stars 3x

21588 Missing account in latitude

19753 Store Mail Freezing When Deleting Messges19535 Possible recurring variance

19964 New Customer

20195 Missing account in latitude

19615 Loan # 22053027

19254 Store 3013 - Stars issue

19309 Loan 2761550 not in Latitude

15992 Add to distribution list

15922 STARS 3X - commandloans.com went down

16496 Missing account

15284 STARS 3X - USStores ACH Submissions Validation Report

12329 Access to http://chqapp12vs1/reporting/11702 Undeliverable email msg: Check n Go Contact

15901 Cognos software issue

10049 getting error in over/short interface

9303 unable to enter itmes into KMI

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Status Last update Opening date Priority











;Pending 2012-06-11 15:26 2012-05-25 18:44 High





;Processing (assigned) 2012-06-01 19:01 2012-06-01 13:13 Medium;Processing (assigned) 2012-06-01 18:55 2012-06-01 15:48 Very High

















;Processin

24 june 2012

Documents