24、ncr control procedure-英

8/12/2019 24 NCR Control Procedure-

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RG/QHSE CX C.242013

Unqualified control program

1 Purpose and scope of application

Correct identification identification isolation re!ie" and disposition of nonconfor#in$ product. Pre!ent

un%ualified unintended use or deli!er&.

! "#$ % &'

'(is procedure is applica)le to t(e co#pan& fro# ra" #aterials to t(e factor& found after product deli!er&

and start usin$ t(e control of nonconfor#in$ product.

2 ( )* *ocu#ents and ter#s

2.1 ( )* *ocu#ents

G+/' 1,001-200 idt S ,001+200 , -./ 0 123'(e %ualit& #ana$e#ent s&ste#

re%uire#ents

,4 -5 67123 '(e factor& %ualit& assurance a)ilit& re%uest

P spec Q1 89:,; ? @A -./ 0 3 '(e nint( edition of t(e oil and

$as industr& #anufacturin$ enterprise %ualit& #ana$e#ent s&ste# standard

2.2 ter#

2.2.1 + aste scrap of nonconfor#in$ product.

2.2.2 B4+ C12D EFGHIJRe"or5 in order to #a5e t(e un%ualified

products confor# to t(e re%uire#ents and #easures ta5en to it.

2.2.3 BK+ L MD EFGHIJRepair for t(e un%ualified products #eet

t(e intended use and t(e #easures ta5en.2.2.4 NOP+ Q?C R12 SConcessions to recei!e per#ission to use or release

does not confor# to specified re%uire#ents.

2.2.6 + T U *U *V WX ROP * E ? Y Z

Pic5 use "(en a purc(ased co#ponents or outsourcin$ of un%ualified accordin$ to t(e prescri)ed conditions

of t(e #ono#er sortin$ acti!ities.

2.2.7 +[' \]^

'(e un%ualified found un%ualified product after deli!er& or use is often referred to as t(e site is not %ualified.

3 responsi)ilit&

3.1 - _` abR W cdbR ae Wf Eg

.h i j i /

Qualit& inspection center is responsi)le for t(e identification identification of nonconfor#in$ product

responsi)ilit& 8ud$e#ent and records "(en t(e inspector is una)le to deter#ine responsi)le reported to t(e

co#petent tec(nical personnel and unit (ead.

3.2 g. -k / -lm 5nh n - _` ?

Co#petent deput& $eneral #ana$er of %ualit& %ualit& safet& and en!iron#ental protection tec(nical

depart#ent %ualit& inspection center is responsi)le for re!ie" and disposition of nonconfor#in$ product.

3.3 o p !q j n o$rs_`t jruv 4

wW S Wx J

Supplies co#pan& production units sales depart#ent #aterial distri)ution center and ot(er units tocooperate "ell for non9confor#in$ product identification record and %uarantine "or5 and can participate in

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RG/QHSE CX C.242013

t(e re!ie" of nonconfor#in$ product specific i#ple#entation of t(e disposal of non9confor#in$ product.

4 4w"or5in$ procedures

4.1 dentif& record and identif& t(e un%ualified #aterial

4.1.1 U yG U z W{ uv w( W x ;|P

procure#ent outsourcin$? products find nonconfor#in$ product )& t(e inspector

recorded in t(e ta$ accordin$l& issued re8ected.=or purc(ased products found in t(e process of production is

un%ualified t(e inspector do correspondin$ identification record and specific article 4.1.2 s(all pre!ail.

4.1.2 _ W{ u w( W6bR x ; e.$. return? s(ould not )e

"it( t(e ta$ can la)el >on t(e nonconfor#in$ area?.

4.1.4 _ W{ }; } BCD? isolated stora$e@

)z4_W}q Y y z ;"or5s(op? nonconfor#in$ area deposit@

cz BW{ n o$rs_`5.W{! R' / =ro#

t(e user returns to t(e nonconfor#in$ 5ept )& t(e sales depart#ent to re$ister and pa& t(e #aterial

distri)ution center or$anied )& t(e co#pan& to identif& t(e post9processin$.

4.2.3 W{h i Y WTIJW - _` , 3

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RG/QHSE CX C.242013

Has )een isolated nonconfor#in$ )& tec(nical personnel or$aniation anal&sis researc( sa!in$

#easures are put for"ard and t(e %ualit& inspection center is responsi)le for esta)lis(in$ t(e nonconfor#in$

para#eter.

4.3 '(e re!ie" of nonconfor#in$ product

4.3.1 Fe!el 1 re!ie" process4.3.1.1 i x ; 3? discarded@>4? concessions to recei!e@>6? to secondar& re!ie" and

eplain t(e reasons.

4.3.1.3 h _` 'W js - _`

'ec(nolo$& center after si$nin$ countersi$ned application unit to send %ualit& test center.

4.3.1.4 ;B4


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RG/QHSE CX C.242013

(and in to t(e a)o!e infor#ation to t(e %ualit& and safet& of en!iron#ental protection.

4.3.2.3.2 { -lm 5n g. -k / 0W R i 'W -

lm 5n i W uv W ;


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RG/QHSE CX C.242013

4.6 i '(e po"ers and aut(orities of office of t(e re!ie"ers

4.6.1 -lm 5n f $ ? Wc GHh IJ

Qualit& and safet& of en!iron#ental protection to audit report data do not need to ta5e t(e contents of

t(e tec(nical #easures or not suita)le for re!ie" s(all not )e secondar& re!ie" or$aniation.

4.6.2 i ;-8includin$ parts and co#ponents? "(et(er in

t(e finis(ed products >se#i9finis(ed products? in t(e li)rar& transit or (a!e used s(all )e reco!ered.

4.7.4 12 W NIJW {g. -k / T Ny ;

N


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RG/QHSE CX C.242013

%ualified inspectors to c(ec5 and re!ie" it in t(e record after t(e#.

4.7.: ;


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RG/QHSE CX C.242013

a)ilit& to sol!e pro)le#s@

)? W /./eg. q ! S V W=%

W n #$ V ! VW { n ~ * +

n e#er$enc& $eneral #ana$er #ana$e#ent representati!e in c(ar$e of sales production leader can

oral appro!al ser!ice plan )ut "it(in t(ree da&s t(e sales depart#ent #ust su)#it "ritten file to )eappro!ed. Bo co#pan& leader appro!al t(e rele!ant epenses "ill )e )ear )& sales depart#ent@

c? J_ W J(en Ser!ice sc(e#e s(ould )e added s(ould (a!e t(e

i#ple#ent plan.

4.:.2.2 i % 'W % ? y Q}R z, -

Ser!ice personnel arri!ed at t(e scene un%ualified $oods "(ic( )e found "ill )e identified >listed

#ar5in$ or stored in a desi$nated area?

4.:.2.3 a? /WSGHIJW'(e un%ualified processin$ on t(e spot

can ta5e t(e follo"in$ #easures )ut not li#ited to t(is.

)? i % W 6~ Send ser!ice personnel to t(e "ellsite to de)u$ and

rectif& resu#e t(e function of products@

c i % r*W 6~ Send ser!ice personnel to t(e "ellsite to replace parts

reco!er& product function

d L g16 ~Deet t(e product #ain function "(ic( (as ne$otiated "it( t(e

custo#er

epr*W 5 6] Pro!ide spare parts to ensure t(at product function can )e

use nor#all&.

4.:.2.4 c GHf [Ua IJW WGH .

Bo #atter to adopt "(ic( #easures s(ould )e ti#el& for instructions to adopt t(e )est ser!ices

4.:.2.6 6 S6GH WK/tIJW *W c * / W i $! ', 3

Resu#e t(e function of product as #uc( as possi)le to ad8ust repair or ot(er #easures to reduce t(e

c(an$e s(ould (andle t(e "it(dra"in$ of donAt need to c(an$e a ser!ice personnel to t(e co#pan& s(all )e

su)#itted to t(e user si$nature after confir#ation of t(e product and custo#er ser!ice report e!aluation for#

4.:.3 Y'(e anal&sis of t(e field is not %ualified

4.:.3.1 i B W ?h YW

(en ser!ice personnel returned to t(e factor& t(e un%ualified product s(ould )e )rin$ )ac5 to do

tec(nical anal&sis

4.:.3.2 i ' , 3W

fter t(e site ser!ice personnel return to t(e factor& s(ould su)#it to t(e un%ualified product report

"it( t(e detail description of t(e un%ualified.

4.:.3.3 n / ?Y ' -lm 5nW -lm 5 %

n y W 1 E tzW ( j ?"YW

IJW{ a j J

Sales and ser!ice depart#ents s(ould )e classif& and su##arie t(e !arious ser!ice infor#ation and

su##it t(e %ualit& safet& en!iron#ental depart#ent %ualit& safet& en!iron#ent depart#ent or$anie rele!ant

unit for un%ualified cause anal&sis #a5e correcti!e action and t(en )e carried out )& responsi)ilit& unit. t(e

unit to "(ic( t(e responsi)ilit& to i#ple#ent.

4.:.3.4 n JW -lm 5n / Sales and ser!ice depart#ent is responsi)le for trac5in$ !erification i#pro!e#ent effect and to infor#

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RG/QHSE CX C.242013

t(e !erification effect to ! %ualit& safet& en!iron#ent depart#ent

4.:.3.6 1 W{ n

(en necessar& sales depart#ent s(ould infor# t(e !erification effect to custo#er.

4.:.4 '(e disposal of t(e un%ualified #aterial

4.:.4.1 n B o$rs_`QWo$rs_` Bonconfor#in$ #aterial s(ould )e returned to t(e distri)ution center stora$e )& Sales depart#ent

#aterial distri)ution center set up t(e account.

4.:.4.2 -lm 5n ( j ? R /

Qualit& safet& en!iron#ent depart#ent or$anie related units to do appraisal process

6 ( )* Rele!ant docu#ents and records related docu#ents and records

6.1 ( )* rele!ant docu#ent

, S./3dentification and tracea)ilit& #ana$e#ent pro$ra#

6.2 Record

, 3n%ualified product account

,Y 3n%ualified product anal&e record

,BK /NOP / 3 n%ualified product repair/concession recei!in$

application/disposal for#

, 3n%ualified product secondar& re!ie" list

, N 3n%ualified product concession application for#

, 3'(e un%ualified or product failure report

, 3Product ser!ice report and custo#er e!aluation s(eet

7 n%ualified product control flo" c(art

additional re#ar5

+

{ -lm 5n K WK i+

'(is procedure is re!ie"ed )& t(e %ualit& safet& and en!iron#ent depart#ent

t(e re!ision C(en Jue(ua

10


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RG/QHSE CX C.242013

+n%ualified production control proceed dra"in$

Un!"#$%$&' )*+'!,-$+n ,+n-*+# )*+,&&' '*".$n/

Qualit& test center Relati!e depart#ent

=ind un%ualified

re#ar5

solation

record c(ec5

Confir# #et(odCarr& out #et(od

11


10/14

n%ualified control pro$ra# RG/QHSE CX C.242013

Unqualified account

ta)le code + RG/QHSE

CX.2401

Y y z+ planty"or5s(opz+ 0 code+0

ite#

0

date

&

n%ualified

code

&

5ind

na#e

0

*ra"in$

no

-)

Qt&.

a j

Responsi)le

unit

n%ualified

content

/

Result/ti#e

1

re#ar5

+ +

c(ec5+ ta)le #a5er+

BK/NOP/n%ualified product repair/concession recei!in$ application/disposal for#

'a)le code+RG/QHSE CX.2402

planty"or5s(opz date code+

na#e 0 *ra"in$ no code #

#aterial

-)

Qt&.

4

or5in$

ti#ey-

"ei$(tz

N /{

IJ

application

reasons #easures

of concession and

epected

co#pletion ti#e

a j leader+

*eter#inin$

opinion

h _`

'ec(nolo$&

unit

340

1


11/14


- _

`Qualit&

test unit

340

%

Rec(ec5

condition

tester

340

result

tester

8 first sa!e )& inspection

n%ualified secondar& re!ie" list

ta)le code+ RG/QHSE

CX.2403

0 code+

=ill in )&

application

people

e

Production

na#e

n%ualified

na#e

*ra"in$

no0

n%ualified

pro8ect

Bo. *

)

Happen

"or5s(op

q

Happen

ti#e q

IJ +=or disposal of nonconfor#in$

ad!ice correcti!e actions and esti#ated finis( ti#e

si$nature+ c(ec5+

ti#e+

=ill in )&

c(ec5 unit

"Y reason anal&sis

+

processin$ instruction

+

g. -k / *irector deput&

$eneral #ana$er of %ualit&+

attendant

i

date+

place+

2


12/14


N

n%ualified concession application for#

'a)le code+ RG/QHSE

CX.2404

0 code+

0 Contract no+

N Concession application pro8ect+

N -) Concession application nu#)er+

N /{Concession application reasons+

5 yz1 RG $roup>sta#p?

g. -k /y 6z%ualit& !ice $eneral #ana$er >si$nature?

custo#er opinion

+

yzcusto#e>sta#p?

y 6zCo#petent %ualit& !ice $eneral #ana$er>si$nature?

'(e un%ualified or product failure report

ta)le code+RG/QHSE CX.2406

0 code+

custo#er na#e


13/14


n%ualified description+

S9 *escription of t(e un%ualified indispensa)le content+

w :;w w T y?@?A % 2%

>< 7 jBtz ] FGHIJ3 ) 4 5 6 % t t(e ti#e of t(e

"or5in$ en!iron#ent operation situation t(e continuous operation ti#e t(e status of t(e e%uip#ent

"(en t(ere is un%ualified >rotational speed dept( #ast (ei$(t oil te#perature all 5inds of pressure

inde tonna$e tor%ue etc.? as "ell as t(e #easures ta5en in case of a)nor#al

j =ill in t(e unit+ iReport+ ti#e+ 3 4 0

Product ser!ice report and custo#er e!aluation s(eet

ta)le code+RG/QHSE CX.240 code+

C na#e+ j unit+ D ser!ice start and end ti#e+ 3 4 0 3 4

0

production na#e

80/0

#odell

0

code

j custo#er

unit na#e

i

Ser!icepersonnel

to fill

0

ite#

sol!ed pro)le# @ "

Causes of t(e pro)le#

+

4


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fill in

)&

custo#er

% 0 arri!al date+ 0 departure date+

> E!aluation of ser!ice attitude+ E satisfaction

EF +asic satisfaction E *issatisfaction

i h GH Ser!ice personnel tec(nical le!el+ E (i$(er E (i$(

EI fair

i 4wJ ser!ice person "or5in$ efficienc&+ E (i$(er E (i$(

EI fair

' GH E%uip#ent after ser!ice reco!er& le!el+ Em full9reco!er&

EF)asic rece!er& EnY6O $reed to restore so#e function

KL Hope t(e product i#pro!e#ents+

yzcusto#er si$nature>sta#p? 0 date+

M

fill

in )&

ser!ice

station

% 0 arri!al date+ 0 departure date+

i E!aluation of ser!ice attitude+ E EI EN

i O 6)ill c(ec5 si$n it of ser!ice personnel to

O+ill y B.z

Y! / 6yzSer!ice )ranc( #ana$er si$nature >sta#p? 0 date+

! yz Si$ned )& sales ser!ice corporation >sta#p? +

Bature of t(e fault+ E 7 '(e indi!idual fault Ea Fia)ilit& fault EV

-+atc( failure EP>ccidental fault

-lm 5nccidental fault+ si$natureysta#pz 0 date+

6

24、ncr control procedure-英

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