25 - 27 may 2015 intercontinental double bay, sydney · implemented in the workplace. nicole...

Maureen BellDirectorSpeak with Presence

Malcolm DawesManaging Directordta Worldwide

Carol PedersenExecutive Assistantto Dan Paull, CEOPSMA Australia

Mark WebsterProvisional Psychologist, Winning Edge Psychology

Eric LeapeDirectorBerrico

Jennifer WebsterMarketing Coordinator Partridge Group and Personal Assistant to Craig Barry, DirectorPartridge Remedial

Sonia McDonaldDirectorLeadership HQ

Michelle HollandDirectorEducation through Inspiration

Kaye HodgeExecutive Assistant, Centre for learning and research in Higher EducationUniversity of Auckland

Mario HalouvasNational Training ManagerPriority Management

Anthony BonniciDirectorBrain Blinkers

Lizzie WagnerManager DirectorThe Lizzie Wagner Group

Scarlett Zola VespaPersonal Brand ExpertBrand You to Success

Ben DarwinDirector and FounderGain Line

Rum CharlesHuman Communications ExpertIndigo Training

Daniela Herrera ToroFounder and Managing DirectorAdminallrounder

25 - 27 May 2015Intercontinental Double Bay, Sydney

T: 02 9229 1000 F: 02 9223 2622 E: [email protected] W: www.eapa.com.auBOOK NOW!

EA/PASUMMIT 2015

Partners:

Clr Mathew DickersonMayor of the City of Dubbo

Nikki Fogden-MooreThe Vitality Coach

RIDE WITH UBER TO THE EVENTPromotional code available for attendees with a value of up to $50 for new users!


EA/PASYDNEY SUMMIT 2015

Dear Executive Assistant,

I am pleased to make available the program for our EA/PA Summit 2015, taking place at the Intercontinental Double Bay in Sydney on the 25-27 May.

Following discussion with attendees of our 2014 summit, this years program has been developed in response to the challenges you face in the fast paced ever evolving modern work environment, where you are required to adjust to every new innovation in technology and shift in business strategy and are constantly tasked with reinventing yourself and the skills required to succeed.

What’s new in 2015?

In addition to your favourite presenters from 2014, this year’s summit will feature 8 new professional development trainers who will share with you the key skills required to achieve success and career advancement within your organisation.

Key learning takeaways:

• Working Smart in Meetings - Understand how to develop a business planning approach to meetings• Time Management Training – Reduce stress, increase productivity, achieve goals and work smarter• Transitioning into Leadership – Develop the skills and tools to lead and manage people• Harnessing and Coping with Change in the Modern Workplace – Understand how to manage and lead during organisational change• The Assistant Evolution - Learn how to position yourself as an effective and respected business partner

• Prioritising – Understand how to prioritise correctly to be more efficient and productive• Influencing – Gain insight into the critical influencing communication strategies used by successful upward managers

And much more!

EA/PA Networking Reception and Dinner!

By attending this year’s summit you will gain automatic entry to our networking reception and dinner taking place on the evening of the 26th May. The evening will be a perfect opportunity to get to know the conference speakers and your fellow delegates in a relaxed environment.

Why attend?

You are the “go-to” person within your organisation and your executive’s first line of offence and last line of defence. The development of your role is in your hands and requires a proactive approach if you are to position yourself as an effective and respected business partner.

Don’t miss the opportunity to take the next step in your career development and join us at our EA/PA Sydney Summit 2015

I hope to meet you in Sydney.

Doug PowerDirectorEA/PA Series of Events

Check out the TEAM DISCOUNTS on the last page!

What did the attendees from our 2014 summit have to say about the experience?

Enlightening, motivating and informative.Jenni Notman, Executive Assistant, Gen Re

Absolutely the best conference I’ve attended in the last five years.Georgea Theodoridis, Personal Assistant, Pickles Auctions

I found the experience fantastic. It was my first EA summit and it exceeded my expectations.Kerry Thomson, EA to Managing Director, Macquarie Telecom

The conference was very busy, fast paced and provided some very valuable tools that can be used and implemented in the workplace.Nicole Matthew, PA to Director Community Development, City of Canada Bay


Are your meetings on time, on track, and on purpose?

If you answered “No” to the above question, then this workshop is for you.

This workshop will not only show you how to plan and organise a successful meeting, but also understand the role of the ‘minute taker’ and techniques to keep your meetings on track.

Immediate benefits are: a ‘business planning’ approach to meetings, increased meeting effectiveness, saving time, improved meeting outcomes.

This workshop will give you the following takeaways:

• Apply a proven planning process to meetings• Design an effective agenda to increase accountability• Capture effective minutes and understand the role of the ‘minute taker’• Understand the different roles within meetings• Know how to support your Executive to keep meetings on track• Avoid the common pitfalls that create ‘meeting madness’

Facilitator:Mario HalouvasNational Training and Development ManagerPriority Management

Research continually proves that those who are more in tune with their own body language - and the body language of the people around them - are more successful in their quest to influence broadly and communicate effectively.

This workshop will delve into the practical side of body language, and explore hands on tips, techniques & tools to help you improve your influence and communication effectiveness through being conscious of what your body is saying.

Workshop Outline:

• Why bother with Body Language?• Breaking it down (from head to toe)• Can you spot a lier?• The Hierarchy of Status: the 8 positions of power (or lack thereof)• Practice makes perfect - bringing it all together

Facilitator:Anthony BonniciDirector,Brain Blinkers

Organisations are changing at an ever increasing rate.

Political, economic and technological factors are reshaping the workplace. Being able to adapt to organisational change quickly and to be able to help your manager with change initiatives is a critical skill for any professional EA or PA.

This workshop will give you tips and methods to cope with rapid change and offer ideas to help you influence it wherever possible.

Eric Leape is a business communication specialist who has worked with hundreds of office professionals within Australia and overseas. He will help you identify the key drivers for change in your organisation, show you some simple resilience techniques that you can take back to the workplace, and help you practise some influencing tactics.

Key learning objectives for this workshop are:

• Explore the key triggers and patterns for change • Identify common behaviours at each phase of the change cycle• Discuss options for action at each phase • Build your confidence to communicate your ideas on the change process• Develop ideas to contribute to organisational change at the personal & team level

Facilitator:Eric LeapeDirectorBerrico


Interactive WorkshopsMonday-Tuesday, 25 - 26 May 2015

A B CInfluence Broadly through Body Language

Working Smart in Meetings

Harnessing and Copingwith Change in the Modern Workplace

Monday, 25 May 201507:30- 10:30

Monday, 25 May 201510:45-13:15

Monday, 25 May 201513:45-16:45


Interactive WorkshopsMonday-Tuesday, 25 - 26 May 2015


D EMonday, 25 May 201517:15-20:15

Tuesday, 26 May 201507:00-10:00

Workshop Overview:

• Do you find you are too busy to get everything done in one day?• Do priorities constantly shift?• Is your Inbox leading a life of its own?• Do you need to increase productivity? Do you want to know some EA/PA specific tips in Outlook to help you save time?

If you have answered ‘Yes’ to at least one of these, you will get great value in coming along to our impactful information seminar to find out how you can get on top of things and use your Outlook more effectively to help you manage your workload and increase your productivity.

After completing this workshop, you will be able to refine the ways you:

• Manage your workload effectively to be more productive• Sharpen your Outlook skill set to gain increased productivity and enhance your on-the-job performance• Use Rules/Quicksteps to save time in Outlook – get rid of all those unwanted meeting ‘acceptances’• Manage your work effectively through an electronic task list• Focus on the important whilst managing distractions better• Manage your inbox and your bosses inbox effectively• Use categories as a communication tool and to define your work • Commit to action

Mario HalouvasNational Training and Development ManagerPriority Management

This workshop focuses on transitioning into leadership and understanding your style as a leader. Time and time again we see people being promoted into leadership roles without the skills or tools to lead and manage people. We can sink or swim. This workshop will cover some of the key fundamentals of leadership and what it means to be an authentic leader.

Additionally, leadership style is the outward manifestation of the assumptions a person makes about the people that report to them. For that style to be based on a conscious choice rather than intuition or pure reaction, one needs to understand the main options available, receive feedback on one’s own perception of their present style and consider whether or not it is appropriate. This workshop is based on the Hersey and Blanchard model of Situational Leadership.

The learning outcomes are:

• What is leadership• How do we transition into a leader• Examine the importance of leadership• Analyse the appropriateness of one’s current style in the existing situation.• Determine our style through our assessment• Encourage change or modification in that leadership style if needed.

Facilitator:Sonia McDonaldDirectorLeadership HQ

Unleash the Power of Outlook to be More Productive!

Transitioning into Leadershipand Leadership Styles

The summit was excellent value for money in regards to content, venue and presentations. Vivien Coolen, EA to CFO and Director of Corporate Services, Department of Treasury and Finance

14:45 Don’t Allow Fear to Hold you Back - Transform Fear into Action Fear holds so many people back from achieving in life. It could be a fear of public speaking, fear of failure, fear of success or many other fears. Fear is valid but quite often irrational. Maureen breaks down what fear is, how you get caught in the fear trap and most importantly how to get out of it. In this session participants leave with practical tips on how to harness the adrenalin we experience when fearful and how to conquer your fear through the three P’s – Preparing your mind, Preparing your body and Preparing through practice.

Maureen Bell, Director, Speak with Presence

15:25 Squad Builder: Developing Relationships for Improved Organisational Performance • How relationships and understanding outweigh talent far more than we ever imagined • Using data analytics to understand the common traits of great organisations • Delving into the nature of recruiting into a team and how we can get it so wrong

Ben Darwin, Director and Founder, Gain Line

16:00 Afternoon Coffee and Networking Break

16:30 Interpersonal Effectiveness Skills This highly interactive session will be conducted by Lizzie Wagner and will focus on building trust, building business partnerships as well as interpersonal influence and impact communication. The sessions main objective is to develop interpersonal skills, adaptability and flexibility as well as self-awareness and building relationship capacity.

Lizzie Wagner, Managing Director, The Lizzie Wagner Group

17:10 Are you Efficient or Effective? You often hear these 2 terms being thrown around, but what do they really mean? Are efficient people more productive because they get more work done? Or should you be more focused on being effective?

While efficiency refers to how well something is done, effectiveness refers to how useful something is.

In the forever busy role of an Assistant, Mario gives you some very practical tips on how to achieve a balance of both, to be more productive. • Learn the difference between being efficient and effective • Identify strategies that will enable you to get your work done and be more productive • Plot your work on a matrix to allow you to better prioritise • Implement an effective decision making process • Define questions and strategies to allow for greater efficiency

Mario Halouvas, National Training and Development Manager, Priority Management

17:50 Drinks Reception and Networking Dinner


07:00 Workshop E: Transitioning into Leadership and Leadership Styles

09:45 Registration and Morning Coffee

10:15 Opening Remarks from the Chair

Carol Pedersen, Executive Assistant to Dan Paull CEO PSMA Australia

10:25 Expanding your Role – Through the Glass Ceiling • Self-Analysis – How to know what you are good at and decide where you would like to be • The Pay-Gap – How to ask for a Pay Rise (Yes, you can!) • Do your Homework and Find the ‘Right’ Help • Marketing Yourself – Getting noticed and valued for your skill • ‘Gearing up’ for a lengthy journey – Equip yourself with Patience, Persistence and Confidence • The Road Ahead – What Now? Setting your long term goals, keeping them always in sight – and actively reward the obstacles overcome

Jennifer Webster, Marketing Coordinator Partridge Group and Personal Assistant to Craig Barry, Director Partridge Remedial

11:05 Brand You and Social Media 101 • How to find your personal brand • How to take a great photograph (& selfie!) • Social Media 101: How to use it and why we should! • What you need to be a Blogger • Creating your dream role

Scarlett Zola Vespa, Personal Brand Expert Indigo Training, Brand You to Success

11:45 Speed Networking and Morning Coffee An effective structured interactive session designed to help you expand your network through one-on-one focused conversations.

12:25 Leadership and Confidence Why is confidence so important? Did you know that studies show us that confidence means more than competence? EAs and Pas not only need the technical know how but the confidence to be leaders and drive change and strategy within their organisations. This interactive session will explain why confidence matters and what to do about it with a little neuroscience. • Confidence - believe me it matters! • How to fake it til you make it • Power of Neuroscience in confidence • Amazing techniques on how to learn confidence • Take your EA/PA skills to a new level

Sonia McDonald, Director, Leadership HQ

13:05 The Nature of Conflict and Your Choice of Strategy This presentation offers strategies, skills and techniques to take you through the challenges you may face in the workplace by: • Reflecting upon a developed default position in regards to conflict • Building rapport before you embark on negotiations • Providing you with confidence to manage conflict • Influencing others and avoiding matching their aggression • Seeking ways to achieve agreed negotiations

Kaye Hodge, Executive Assistant Centre for Learning and Research in Higher Education, University of Auckland

13:45 Lunch and Networking Break


Day OneTuesday, 26 May 2015

08:00 Morning Coffee and Networking

08:30 Building Organisational Trust Learn how to build trust with people both professionally & personally by focussing on the 3 pillars of the “Wall of Trust”.

This powerful and practical keynote focuses on defining trust in a pragmatic and realistic way and then explores the 3 key aspects of trust - needs, expectations & promises - to help attendees understand how to build trust in their work environment.

Attendees will leave the session inspired in their own ability to build trust in their life by focussing on 3 key elements that truly make the biggest difference.

Anthony Bonnici, Director, Brain Blinkers

09:10 Misattribution Terror • Identifying Distractions • Centering Yourself • Misattribution Error • Attitude Awareness • Wellbeing

Mark Webster, Provisional Psychologist, Winning Edge Psychology

09:50 Morning Coffee and Networking

10:20 Coping with Organisational Change in a Doing More with Less Operating Environment In a time of increasing demands on businesses, in both government and private sector it is important for us all to understand that “the past is no longer an indicator of the future”. There has been a paradigm shift in thinking from “Set and Forget” to constant and continuous innovation. As human beings we can see this in one of two ways; something to be feared and avoided or an opportunity to be embraced and acted upon. The choice is yours and yours alone, a personal perspective about the way you choose to conduct yourself within this new environment. • Fear – what is it and what does it do to you. • The worst drug in the world – it is not what you think it is and you can’t buy it on the streets or get it from a doctor. • Claiming or reclaiming your future – do you own your future; or does your future own you. • Engagement - the key to not becoming extinct • Empowerment - the feeling of “Yes, I can”

Rum Charles, Human Communication Expert Indigo Training

11:20 Optimising the Boss/EA Partnership • What do I expect from a high-performing EA? • The Boss/EA relationship • Productivity and problem solving skills • Technology and the modern EA

Clr Mathew Dickerson, Mayor of the City of Dubbo, Dubbo City Council

12:00 Lunch and Networking Break

13:00 The Five Elements of a Winning Week: Part of Nikki’s International Vitality Road Map the 5 Pillars on Creating the Life you Want. Straight forward, inspiring tools on finding the sweet spot in work/life balance and how to apply a fresh perspective to health, fitness and vitality in daily life, achieving your personal best in business and in personal success.

Nikki Fogden-Moore, The Vitality Coach

13:40 Solving Problems • A guided tour through WISDOM. 6 steps that follow a logical path through the maze that can sometimes be problem solving • Learning to see problems as an opportunity to improve things from what they were • Obstacles to, and effective elements of, problem solving are considered • Practical applications of the relevant tools for problem solving

Malcolm Dawes, Managing Director, dta Worldwide

14:20 Topsy Turvy Leadership – A Model for a New Generation Every day there is something new… a new process; a new technology; a new idea; a new innovation. Not to mention the 5 generations of people operating in business with a diverse set of attitudes to work! Yikes! Just imagine what the future will look like? We’ll need key people in our organisations who have the ability to lead up, down, sideways, front and back…regardless of authority or status. This Topsy Turvy working environment is confronting, challenging, exciting, dangerous… AND provides fantastic leadership opportunities for any EA/PA that will accept them. This talk will introduce a new model of leadership that explores 3 elements that embrace and exploit the topsy turvy environment to achieve success in the NEWGen workplace.

Michelle Holland, Director, Education through Inspiration

15:00 Afternoon Coffee and Networking Break

15:20 Efficiency vs Chasing your Tail • Learning how to approach, deliver and document tasks (alternative ways of working) • Hot tips on how to prepare for a manual ( exercise, template, systems, software) • Savvy ways to utilise better email communication to reduce email exchange • Question ballet to give the group and opp to interact and share personal challenges

Daniela Herrera Toro, Founder and Managing Director Adminallrounder

16:00 EAPA Interactive Panel Session In this closing interactive panel session we discuss the role of the modern EA/PA in the fast paced ever evolving modern work environment. Discussion areas: • The progression of the role • Embracing new technology and ways of working to achieve operational efficiency • The transition to management and leadership • Making goals matter!

Panel members: Daniela Herrera Toro, Founder and Managing Director, Adminallrounder

Mario Halouvas, National Training Manager Priority Management

Jennifer Webster, Marketing Coordinator Partridge Group and Personal Assistant to Craig Barry, Director Partridge, Remedial

16:30 Close of Conference



Day TwoWednesday, 27 May 2015

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TEAM DISCOUNTS

WHERE Intercontinental Hotel Double Bay33 Cross St Sydney02 8388 8388www.intercontinental.com/doublebay

WHEN? 25 - 27 May 2015

ACCOMMODATIONIntercontinental Hotel Double Bay is the official hotel for the 2015 EA/PA Summit and they have negotiated event rates specifically for attendees of this event.

To take advantage of these rates, contact the hotel and quote: IQPCor go to www.eapa.au and click on the Venue & Accommodation page for a direct link to rates.

QUICK and EASY WAYS to REGISTER

TELEPHONE +61 2 9229 1000

FAX +61 2 9223 2622

EMAIL [email protected]

WEBSITE www.eapa.com.au

MAIL IQPC, Level 6, 25 Bligh Street, SYDNEY NSW 2000

11832.016

Register Early & Save!To speed registration, please provide the priority code located on the mailing label or in the box below.

NOTE: PAYMENT IS DUE WITHIN 7 DAYS FROM REGISTRATION TO SECURE YOUR PLACE. Registrations received without payment or a Government PO will incur a processing fee of $99+GST = $108.90 per registration. Payment prior to the conference is mandatory for attendance. Payment includes lunches, refreshments, a copy of conference presentations via FTP website or workbook and all meeting materials. If payment has not been received two weeks before the conference, a credit card hold will be taken and processed. This card will be refunded once alternate payment has been received.

PRIVACY - YOUR CHOICEAny information provided by you in registering for this conference is being collected by IQPC and will be held in the strictest confidence. It will be added to our database and will be used primarily to provide you with further information about IQPC events and services. By supplying your email address and mobile telephone number you are agreeing to IQPC contacting you by these means to provide you further information about IQPC products and services. From time to time IQPC may share information from our database with other professional organisations (including our event sponsors) to promote similar products and services. Please tick the box below if you do NOT want us to pass on your details.To amend your current details, advise of duplicates or to opt out of further mailings, please contact our Database Integrity Maintenance Department,Level 6, 25 Bligh Street, SYDNEY NSW 2000. Alternatively, email [email protected], call 02 9229 1028 or fax 02 9223 2622.

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IQPC CANCELLATION AND POSTPONEMENT POLICY: FOR DETAILS OF IQPC’S CANCELLATION AND POSTPONEMENT POLICY PLEASE VISIT: www.iqpc.com.au© 2015 IQPC ABN 92 071 142 446 All RIGHTS RESERVED. The format, design, content and arrangementof this brochure constitute a copyright of IQPC. Unauthorised reproduction will be actionable by law.

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# Registrations received without payment or a Government PO will incur a processing fee of $99 + GST = $108.90 per registration.

¨ Please send me _______ set(s) of AUDIO COMPACT DISCS and PRESENTATIONS CD at $878.90 ($799 plus GST) or $603.90 ($549 plus GST) Presentations CD only

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2 WAYS TO SAVE!

Book early for HUGEEARLY BIRD savings.

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STANDARDPACKAGES

STANDARD PRICE

Conference + 5 Workshops $3924 + GST = $4316.40





Conference Only $1999 + GST = $2198.90

IQPC recognises the value of learning in teams. Take advantage of one of these special rates:

�Register a team of 2 to the conference at the same time from the same company and receive a 5% discount �Register a team of 3 to the conference at the same time from the same company and receive a 10% discount�Register a team of 4 to the conference at the same time from the same company and receive a 15% discount or a free pass for a 5th delegate� If registering a team of more than 5 delegates, you will receive a 15% discount for each delegate.

Transport from the CBD will be provided by UBER for attendees!Discount code will be available.

25 - 27 May 2015Intercontinental Double Bay, Sydney

EA/PASUMMIT 2015

25 - 27 may 2015 intercontinental double bay, sydney · implemented in the workplace. nicole...

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