25 customer service training tips

Customerservicetrainingtips.com

25 Customer Service Training TipsBy CustomerServiceTrainingTips.com

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Before We Begin

“The age of the customer”




Customer Service Training Tip 1

Customer service training needs to create life changing customer service. Good service will get you to the front of the unemployment line.





Size Matters. Smaller training sessions means increased participation.





Too long creates cognitive overloadand that reduces retention and learning.





Medieval Torture





wins, but must be meaningful





No one attends customer service training.





100%




Customer Service Training Tip 9 Micro Learning





Objectives





Success in 8 seconds





Make it easy for the participant to see how it benefits them.





I was right!





Reduce Resistance

Increase Retention





Managers & Supervisors





Empathy Matters





Plain and simple, create team member advocates.





Demonstrate,demonstrate,demonstrate





140





Mix it up





R.I.P

Lecture




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25 customer service training tips

Small Business & Entrepreneurship

training time

life changing customer

good service

smaller training sessions

valuable ideas

resistance increase

size matters

empathy matters