25 october 2016 jsgs effective written communications in government
TRANSCRIPT
Effective Written Communications
In Government
25 October 2016
Objectives
• Identify writing problems;• Learn how to analyze your writing.
Objectives
• Propose solutions;• Introduce tools you can use to improve writing.
It’s time to radically re-imagine how we
write.
A special emphasis on audience needs.
A special emphasis on brevity and clarity.
A special emphasis on logical structure.
Our Problems
We write too much…and we don’t write
clearly.
We structure our information poorly.
We fail to imagine what our audience needs.
Implications
We’re not engaging our readers.
No one wants to read what we write.
No one needs to read what we write.
We don’t have a point of view.
We don’t present a range of options.
We don’t explain the implications of various
options.
People don’t need to grapple with our point
of view.
People don’t value our input.
We’re not articulating a strategy.
We’re not communicating
effectively.
We’re not doing our job.
We write too much.
Why do we write too much ?
HBR Oct 2016, pg. 55
–Why Leadership Training FailsHBR Oct, 2016 Pg. 55
“In our work helping managers have honest conversations about
the effectiveness of their organizations, we hear about six
common barriers.”
Six Barriers to Change
• unclear direction on strategy and values;• senior executives who don’t work as a team;• a top-down or laissez-faire style of management;
Six Barriers to Change
• poor organizational design, lack of coordination;• no time or attention given to fixing talent issues;• fear of talking about obstacles to effectiveness.
We write too much because no one tells us
to stop.
Please stop.
Other reasons we write too much
We don’t know what people want…
so we give them everything.
We’re trying to protect ourselves.
We think no one is reading what we write.
We don’t talk about the value of clarity and
power.
Exercise OneThe Data Dump
Discuss and report• What’s important in the document ?• What’s not ?• What are they really trying to say ?• How would you fix it ?
Report back
Lessons learned:• If you say everything, you say nothing;• Keep sentences short;• Structure is important.
Data dumps…
..are hard to structure.
No narrative…no voice…no story…no point…no interest.
Readers have to hunt for useful info.
Long, ponderous sentences
harm clarity.
When structuring a document,
apply critical thinking.
Ask three important questions:
1) What problem are we trying to solve ?
2) What does “good”look like ?
3) How will we know when we get there ?
Audience needs.
Our audience is busy.
Our audience is looking for more information.
Our audience wants to make a decision.
Our audience are generalists.
Be clear;Be well-organized;Be brief;Be informative.
Robert D. BehnKennedy School of Government.
“EFFECTIVE POLICY WRITING IS CONVINCING BECAUSE OF THE COHERENCE OF ITS UNDERLYING LOGIC-AND BECAUSE OF THE CLARITY OF ITS PRESENTATION OF THAT LOGIC.”
Robert Behn, 2012
No writer can save poor thinking.
Bad writing can sabotage good thinking.
Exercise TwoWhat does the audience need?
Discuss and report• What problem are we trying to solve ? • What does good look like ?• How will we know when we get there ?
Report back.
Tools
Measuring text
Govt. of Sask. briefing note.
Average Score = 30-36
Good score
Bad score
Aim for:• A score of 50 or better;• 10 - 15 words per sentence;• Grade level between 6 - 8.
Grade Six readability is hard to achieve, but it’s not “dumbing
down”.
B. ObamaM. Obama
H. ClintonD. Trump
0
22.5
45
67.5
90
Readability ScoresMajor Convention Speeches
July, 2016
B. ObamaM. Obama
H. ClintonD. Trump
0
2.25
4.5
6.75
9
Grade LevelMajor Convention Speeches
July, 2016
Text Analysis of recent govt. writing.
cominglementsunitization
re-locatables
the march of the long sentences
Your new targets
12 -15 words per sentence
Reading Ease score:
50 or better.
Readability grade level
6 to 8
Using readability score to improve writing.
Sasktel 2014 Annual Report.
• Pg. 6• Let’s re-write it.
20 minutes
• Can you do better ?
Let’s see how you did
My attempt
Using numbers in stories
–Nate Silver
“The numbers have no way of speaking for themselves; we
speak for them.”
–Silver: The Signal and the Noisepg. 9
“Before we demand more of our data, we need to demand more of
ourselves.”
Numbers need context
• Always• Be• Comparing
This is a number
• Saskatchewan posts a 2015 -16 deficit of $675 m.
This is a narrative
Another narrative
The US Federal Air Marshal Service spend $800 million annually.
That $800 million represents
• 40% of what the US Secret Service spends;• 10% of what the FBI spends annually.
Know the difference between numbers and
stories.
Here’s some other stories…• Only 5% of US flights have an Air Marshal;• Since 9/11, there have been no hijackings;• There have been more arrests of Air Marshals• than by Air Marshals since 9/11.
abstract to concrete
The whole tendency of modern proseis away from concreteness.
George OrwellPolitics and the English Language
1946
Concrete narratives use superlatives to move
the story along.
fastest, newest, oldest, strongest,first-ever.
use of metaphor make writing concrete
Why this worked..• Clearly written, concrete language;• Well organized;• Articulates a point of view, with consequences;• A simple, defining metaphor (car).
vernacular eloquence
“If we read every sentence aloud carefully…and if we then fiddle and adjust
our words until they feel right in the mouth and sound right in the ear, the resulting sentence will be strong and
clear.”
–Prof. Peter Elbow
Questions
• Do you write multiple drafts ?• Do you read them out loud to someone else ?
Parting thoughts
In your documents/presentations….• convey a big idea;• covey what’s at stake;• Convince me I should care.
Exhibit a clarity of intent
• What problem am I trying to solve;• What does ‘good’ look like;• How will I know when I get there ?
Rejected opportunity cost
• What happens if I do nothing ?
An audience transformed
• The highest goal;• Now that I’ve read this, I know this;• Now, I have to do something.
A presentation template
We had a big idea• It’s important because—• This idea came from—• We talked to these people, and they said—
Here’s how our big idea changed
• We were surprised to discover—• New information created these new insights—• Here’s why these insights are valuable—
The value proposition
• Our big idea will improve a process/save money/• make life better for people in the following ways—
Rejected opportunity cost
• If we do nothing, here are the consequences—• Here’s what they are doing on other jurisdictions—
No that you now all this
• You must—
questions
