26 -27 April 2018, FMM Seberang Jaya INTRODUCTION

Warehouse/StoreOperations is complex.

A proper planning, implementation and control can help warehouse operators to

reduce costs, improve accuracy, increase warehouse operational efficiency and

improve customer satisfactions.

PROGRAM OBJECTIVES

Upon completion of the course, participants should be able to:

Understand the roles and functions of the warehouse/store

Control inbound and outbound activities

Develop and improve current policy, procedures and processes

Evaluate Warehouse/Store Operational Cost

Establish Warehouse Management Control

Measure and monitor Warehouse/Store Performance

METHODOLOGY

Lecture/Workshop, Case Study, Group Discussion, Group Presentation

Target Participants

This program is suitable for;

Warehouse/Store Practitioner

Procurement/Purchaser

Material Planner

Administrator

Production Planner

Auditor

Finance

Anyone who wish to expand their knowledge in warehouse and store

management

FMM Institute (475427-W), Penang Branch

2767, Mk 1, Lebuh Tenggiri 2, Bandar Seberang Jaya, 13700 Seberang Perai Tengah, Penang

Tel: 04 – 3992057 Fax: 04 – 3994863 E-mail: sharrlini@fmm.org.my /remes@fmm.org.my

[GST ID: 001764515840]

Oper

eOOpOoper

COURSE CONTENT

1. Module 1 : Introduction

Warehouse vs Store

Functions, benefits and type of warehousing

Warehouse Managers/Supervisor/Storekeeper duties and responsibilities

Warehouse Challenges

2. Module 2 : Facility Development

Physical Warehouse Structure

Storage Requirements & Space Planning

Locator Decisions

Warehouse Management System

Warehouse Layout

Tools and Equipment Planning

3. Module 3 : Operational Activities

Warehouse/Store Operational Activities

Receiving Operations

Storage Operations

Picking Operations

Packing Operations

Delivery & Shipping Operations

Customer Returns Operations

Guidelines, Policies and Procedures

4. Module 4 : Administration & Control

Resource Planning

Cost Control

Risk Management

Health, Safety & Security

Quality Control & Management Audit

Warehouse Performance Reporting

5. Module 5 : Inventory Management

Inventory Analysis

Inventory Planning

Inventory Arrangement

Inventory Control

Inventory Performance

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Pn Siti Zaleha Ismail (740705-05-5188) possesses an MBA from UKM, a BBA (Hons) in

Retail Management and a Diploma in Banking, both from UiTM. She has more than 15 years

of working experience in the fields of training and development, retail, purchasing and

procurement. She began her career with Guardian Pharmacy as a Retail Executive and moved

on to PLUS Expressway Bhd as the Management Executive (Contract & Procurement) and

grew steadily to be the Assistant Manager of Purchasing and Inventory. After leaving

PLUS Expressway, she moved on to an Oil and Gas Services Company as the Head of

Department/Deputy Senior Manager Group Human Resources. Pn Siti has been actively

involved in public training since 2003 and her area of expertise includes Organisational

Development/Change Management, Training & Development, Purchasing, Supply Chain

Management, Logistic Management and Retail Management. She was the Internal Trainer for

PLUS Expressway and has conducted numerous purchasing and inventory related for its

employees. On top of that, she was also invited to conduct training on Mind

Aviation/Motivational and Cross Cultural, Gender & Religion for National Service

Programme. She is also a part-time Lecturer for Open University Malaysia and Institute

Putra, Malacca.

Administrative Details Date: 26 -27 April 2018 (Thurs- Fri) Time: 9.00am to 5.00pm Venue: FMM Bandar Seberang Jaya,

Seberang Perai, Penang

Fees: Member – RM950.00 per participant Non- Member – RM1050.00 per participant Fees include course materials, Certificate of Attendance, lunch and refreshments)

* Fees inclusive 6% GST

TRAINER PROFILE

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Registration Form

Completed registration form, faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed. There will be no refund or cancellation within 2 days prior to the programme, 50% refund for cancellation between 3 – 6 days and full refund for cancellation 7 days prior to the programme. However, replacement can be accepted at no additional cost. The FMM Institute reserves the right to cancel or re-schedule the above programme and all efforts will be taken to inform participants of the changes. Closing date for registration is on 18 April 2018.

For further details please contact: FMM Institute, Penang Branch Tel: 04-3992057 Fax: 04-3994863 Attention: Ms Sharrlini / Mr Remes

E-mail: sharrlini@fmm.org.my; remes@fmm.org.my

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