29 plenary pramod kumar

8/3/2019 29 Plenary Pramod Kumar

1/12

Pramod Kumar

INSTITUTE FOR DEVELOPMENT AND COMMUNICATION (IDC),2011


2/12

CHIEF SECRETARYS

EMPOWERED COMMITTEE

Recommendations

are sent

periodically

Recommendation Action taken report

PGRC

Chairman

Members 4

Member Secretary 1

Secretary 1

ORGANISATIONAL STRUCTURE OF THE COMMISSION

ABOUT PUNJAB GOVERNANCE REFORMS COMMISSION (PGRC)


Task groups

Task group 1

Basic Civic Services

and Civic

Regulatory Services

Task group 2

Social Security and

Welfare Programme

Task group 3

Access to Social

Development

Task group 4

Police Reforms and

Access to Police

Services

Task group 5

Institutional

Framework for

Delivery of Services

Task group 6

Access to

Education

Public hearing Public suggestions

Meeting with Political

leaders, legislatures,

political activists

Interaction with

representatives of industries,trade, labour, farmers, unions,

associations, etc.

Interactions

with NGOs

Stakeholder

meetings

Adv. Suggestion

boxesNet


3/12

APPROACH

Reports were prepared periodically by the Commission and

the Government prepared action-taken reports

simultaneously.

Task groups set up for specialised functions. Task group had a

Chairperson nominated by the Commission and a Member

Secretary appointed by the Government.

Chief Secretarys Empowered Committee constituted

exclusively to deal with the recommendations only.

Empowered Committee to prepare an action-taken report and

submit it to the Commission in a time bound manner.

Interface with stakeholders, regulators, functionaries and

citizens



4/12

BOUNDARY CONDITIONS FOR ENGAGED GOVERNANCE

Engaged governance means politically more engaging and

developmentally more equitable. Enabling conditions to achieve

this was to empower citizens. To put in the words Hannah Arendt,

Right to have Rights.

The Commission was guided by four broad boundary conditions.

To reduce the mistrust between the citizens and the government.

Secondly, to protect dignity of citizens by identifying spaces, policies,

processes and practices which perpetuate undignified exchange

between the citizens and the state.

Third, to amend procedures to meet productivity deficit.

Lastly, to build capacity of citizens to participate in decision-making

with Right-Based Approach



5/12

TRUST DEFICIT

To eliminate all those procedures which make right to

identity a citizen restrictive. Elimination of Affidavitsunless required by law.

Local inventions 86

Total affidavits annual submitted (Approx) 30 lacs @

Rs. 200 per affidavit = Rs. 600 crores



6/12

Nature of exchange between citizens and administration

Exchange undignified and corrupt

Police 58.32

Revenue 44.05

District Collector 41.86

Exchange corrupt but Dignified

Electricity Board 36.53

Dignity Deficit

Health 36.33

Education 35.74

Bank 34.70

Irrigation 34.20

Animal Husbandry 33.75

To reverse this trend, the Commission made recommendations to

strengthen internal accountability and to make these departments

directly accountable to the citizens.



7/12

Existence of effective complaint redressal system againstworking of Government/Public agencies

Responses Frequency Percent

Yes482 32.13

No

Dignity Deficit

Most of the respondents were of the view that there was no system ofredressing complaints. Around one-third did mention the multiple

grievance redressal available ranging from political leaders to

judiciary to consumer forum etc.

.

Total1500 100.00

Source: PGRC Survey, 2011



8/12

POLICE REFORMS FOR RESTORATION OF CITIZEN

DIGNITY

The new institutional mechanism branded as Saanjh is

distinct on three counts;

a) It has been modelled as a platform for community police

b) to function as a non-formal forum for resolution of conflicts,

domestic disputes, economic discords and social unrest;

c) To provide a transparent institutional mechanism to hold police

accountable for their misconduct.



9/12

REVENUE REFORMS FOR MORE DIGNIFIED EXCHANGE

The government has established around 116 Fard Kendras

to provide comfortable and easy access to revenue

Dignity Deficit

,

available for majority of districts, simplified process for

settlement of contested mutations, withdrawal of

discretionary powers of tehsildar regarding calculation of

construction cost and its replacement with flat rate have

been implemented.



10/12

A third set of prerequisites relates to the productivity,

i.e. to engage people with the system in a productive

manner.

Productivity and Participation Deficit

The fourth boundary conditions was to transform these claims relating

to exchange between the citizens and the public functionaries from

patron-client or Ria Mai Baap to Public Servantscitizen partnership,

the Commission proposed to empower the citizens through a legislation

titled Punjab Right to Services Act, 2011.



11/12

WHY RIGHT TO SERVICE ACT?

Sixty-four years after independence

Citizens were not trusted by the government.

Services were provided as doles orkhirat. And citizens were treatedlike Ria and administration as Mai Baap.

Bribes and corruption became rampant and blatant

No institutional system of complaint redressal.



12/12

Convergence of Engaged Governance with e-governance

Trust Dignity Productivity

Accountability Transparency Efficiency


29 plenary pramod kumar

Documents