Communication Skills

Communication is a series of experience of

Communication SkillsCommunication skills is the ability to use language (receptive) and express (expressive) information.

Effective communication skills are a critical element in your career and personal lives.

Communication Goals

Most Common Ways to Communicate

Speaking

WritingVisual ImageBody Language

Types of Communication On the basis of organization relationshipFormalInformalOn the basis of FlowVerticalCrosswise/DiagonalHorizontalOn the basis of ExpressionOralWrittenGesture

Barriers to CommunicationSemantic BarriersEmotional Or Psychological Barriers Organizational BarriersBarriers in Superiors

Semantic BarriersSymbols with different meaningBadly expressed messageFaulty translationUnclarified assumptionSpecialists language

Emotional Or Psychological BarriersPremature evolutionInattentionLoss of transmission & poor retentionUndue reliance on the written wordDistrust of communicationFailure to communicate

Organization BarriersOrganizational policyOrganization rules & regulationStatus relationComplexity in organization

Personal BarriersBarriers in SuperiorAttitude of SuperiorFear of challenge of authorityLack of time Lack of awareness Barriers in SubordinatesUnwillingness to communicateLack of proper incentive

Communication Process

SENDER

RECEIVER

Feedbackreceiversender

Communication is the process of sending and receiving information among peopleNoiseUse of channel to transmit the message

Communication code scheme

Communication Involves Three Components Verbal Messages - the words we chooseParaverbal Messages - how we say the wordsNonverbal Messages - our body languageThese Three Components Are Used To Send Clear, Concise MessagesReceive and Correctly Understand Messages Sent to Us

Effective Verbal Messages

Are brief, succinct, and organizedAre free of jargonDo not create resistance in the listener SENDING MESSAGES

Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures

Paraverbal MessagesParaverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.

RECEIVING MESSAGESListeningRequires concentration and energyInvolves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspectiveRequires that we suspend judgment and evaluation

NonverbalGiving full physical attention to the speaker;Being aware of the speaker's nonverbal messages;VerbalPaying attention to the words and feelings that are being expressed Key Listening Skills

What makes a good communicator?

Deepti SinghHow do you develop your communication skills? Explore the related skills

Deepti Singh

Tips to good communication skillsMaintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills At Last

Effective Communication . . .It is two way.It involves active listening.It reflects the accountability of speaker and listener.It utilizes feedback.It is free of stress.It is clear.

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