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    The Woodhouse Partnership Ltd 2014

    ISO 55000 - What, Why and How

    John WoodhouseManaging Director, TWPL

    UK Expert Representative, ISO 55000 Development

    Project Chairman, PAS 55 Development

    February 2014

    An introduction to the firstinternational standard for

    asset management

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    The Woodhouse Partnership Ltd 2014

    Your course leader

    Summary CV

    CEO and Managing Director, The Woodhouse Partnership Ltd since 1995 Founder, Fellow & Chair of Experts Panel, Institute of Asset Management UK Expert Representative, ISO PC251 developing ISO 55000

    Project Director, BSI PAS 55 development

    Development Director, IAM Competency Requirements Framework v1 Director, SALVO Project (Strategic Assets: Lifecycle Value Optimisation)

    Member of UK Safety & Reliability Society for 30 years Author of Managing Industrial Risk, Publ. Chapman & Hall, 1993

    Prior career with Shell (UK, Netherlands, Brunei, Norway) then seniormanagement (Director) role in Kvaerner Engineering UK

    John Woodhouse MA, FIAM, MSaRS

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    What is (good) Asset Management?

    Sweating the assets?

    Maintaining them?

    Purchasing or creating the rightassets in the first place?

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    Hierarchy of assets & systems

    Corporate/OrganizationManagement

    Manage Asset Portfolio

    Manage Asset Systems/Networks

    Manage individual Assets over their Life Cycles

    Activitiesefficiency &effectiveness

    System performance,cost & risk optimization

    Capital investment optimizationand sustainability planning

    Keeping stakeholders happy

    System performance,cost & risk control

    Portfolio investmentperformance & compliances

    Typical priorities & values

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    150 years gestation

    19thCentury

    Industrial revolution: specialisation of roles

    but an Engineer was also a businessman, communicator & leader

    20th Century

    Vast improvements in technologyand efficiency

    Increased specialisation: deeper but narrower knowledge

    1970s onwards

    Departmental silos and conflicting KPIs creating ineffectiveness

    Slow realisation that the whole jigsaw puzzle needs re-assembly

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    Earliest UK attempts

    1970 UK Department of Industry established the Committee for Terotechnology(from Greek Terein' meaning to care for).

    A combination of management, financial, engineering, building and other practices

    applied to physical assets in pursuit of economic life cycle costs.Involves systematicapplication of engineering, financial, and management expertise in the assessment of the

    lifecycleimpactof an acquisition (buildings, equipment, machines, plants, structures) on the revenues and

    expenses of the acquiring organization. Practice of terotechnology is a continuous cycle that begins with thedesignand selectionof the required item, follows through with its installation, commissioning, operation, and

    maintenanceuntil the item's removaland disposaland then restarts with its replacement.

    1975 The committee published Terotechnology. An introduction to the managementof physical resources

    1977 BSI BS3843 Guide to Terotechnology (the economic management of assets)Last updated in 1992, by British Institute of Managements

    Asset Management Group

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    Wake-up calls in N.Sea O&G

    North Sea oil & gas

    1stUK oil 1975 (Hamilton Bros)

    BP Forties field started 1976

    1stdecade: massive development

    1980s production costs c.$15/barrel

    1. Oil price crash1980 $40/bbl

    1987 $10/bbl

    Oil pricedrop

    2. Piper Alpha disaster1988 167 died

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    The response

    Piper Alpha - Cullen Report:

    106 recommendations. By 1993all substantially implemented.

    Included goal-based safety case forevery installation, and ALARPconcept.

    1994 BP Mature ASsets Team (MAST)Given total responsibility for asset life cycle valueimprovement: achieved 20% cut in production costs(100 million) and 4-year life extension, deferring270 million of decommissioning costs.

    1995 Shell Asset Management business model Defines company-wide AMPolicy Defines specific asset (business unit) Mandatefrom CEO

    with decision-making authorities & budget freedoms Single point of accountability (Asset Holder) for delivering

    asset life cycle value in line with business goals Establishes asset life cycle management plans (ARP) Creates culture of a small company with the resources of

    a big one

    1993 CRINE ProgrammePan-industry Cost Reduction in the New Erareport identified scope for radical efficiencyimprovement & tax reform.

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    The results

    By 2001, offshore industryaccidents reduced by >75%

    Asset systems uptime (5 platforms) Total operating cost per platform

    By 2004, unit production costsreduced to c.$5/barrel

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    Meanwhile, down under

    1984-7 South Australian public sector True cost of services and Cost and timing ofasset replacement reports (Dr Penny Burns) resulting in a first, brief, governmenttask force on Asset Management.

    1988 Nick Greiner, new Premier of NSW, stated that government should run asefficiently as the private sector: first NSW Water Industry seminar on AssetManagement

    1993 First NSW Public Sector Total Asset Management Manual

    1995

    New Zealand Asset Management

    Support group (NAMS) established

    2002 NAMS International InfrastructureManagement Manual published

    With thanks to Dr Penny Burns AM History project

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    And in North America

    1988 US National Council on Pubic Works Fragile Foundations report

    1999

    US DOT Asset Management Primer published

    2000

    ASTM Property Management Systems guidelines

    2004 Canadian NRCC publishes first Municipal Infrastructure

    Asset Managementguide

    2009

    PSAB 3150 requirement for public assets amortized valuationCanadian Asset Managers Network (CNAM) founded

    With thanks to Tom Smith, Univ. Wisconsin

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    Capital Investment,Design & Projects

    WORKADMIN

    Preventive, Detective& Corrective WORK

    Work programmeSCHEDULING

    Data Collection

    Inspection& CBMProblem/Oppty

    INVESTIGATION

    EVALUATIONof Solutions

    CHANGEMgmt

    $$

    $$

    $

    CONTINUOUSIMPROVEMENT

    cycle

    Problem/OpptyIDENTIFICATION

    Externalreporting

    Operating &

    MaintenanceStrategies

    Asset Managementprocesses

    Resource PLANNING& Work DEFINITION

    Materials

    RESOURCEADMIN

    Labour

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    Critical systemic enablers

    People factorso Structure & responsibilitieso Leadershipo Competencieso Cross-disciplinary teamwork

    Risk managemento Asset criticality & risk registerso Asset health & deterioration mgmto Risk-based decision-making

    Information managemento Single source of truth asset registero Data, information & knowledge management systemso Work & resource planning & management systems

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    First cross-industry standards

    1994 Institute of Asset Management (IAM) founded

    1995-99 Rapid growth - mostly in post-privatisation utilities(after initial easy efficiency gains, what next?)

    2000

    Established corporate platforms for Asset Management

    debate, membership and Council

    2002

    IAM project started to document good assetmanagement practices:

    25 organisations involved

    BSI Publicly Available Specification template chosen2004 IAM/BSIPAS 55 published

    Optimized management of physical assets

    Part 1: Requirements specificationPart 2: Implementation guidance

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    Elements of PAS 55

    4.3 Asset management strategy,objectives & plans4.3.1 Asset management strategy4.3.2 Asset management objectives4.3.3 Asset management plans4.3.4 Contingency planning

    4.4 Asset management enablers &controls4.4.1 Structure, authority & responsibilities4.4.2 Outsourcing of asset management activities4.4.3 Training, awareness & competence4.4.4 Consultation, participation & communication4.4.5 Asset management system documentation4.4.6 Information management4.4.7 Risk management4.4.8 Legal & other requirements4.4.9 Management of change

    4.6 Performance assessment &

    improvement4.6.1 Performance & condition monitoring4.6.2 Investigation of asset-related failures,incidents & nonconformities4.6.3 Evaluation of compliance4.6.4 Audit4.6.5 Improvement actions4.6.6 Records

    4.7 Management review

    4.1 General requirements

    4.2 Asset management policy

    4.5 Implementation of asset management plans4.5.1 Life cycle activities4.5.2 Tools, facilities & equipment

    Plan

    Do

    Check

    Act

    PAS 55:2008Management

    System

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    BSI PAS 55:2008

    2006 IAM maturity scale & assessment tool developed

    2007 Industry regulator OFGEM made PAS55 compliance

    a requirement for gas & electricity networks

    2008: Major update: internationalise & broaden50 organisations15 industry sectors10 countries1300 suggestions!

    2009: Spanish version

    2011: French, Chinese, Russian, Dutch

    & Portuguese versions

    Now major international best seller: 2012 update or ISO?

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    ISO 55000 development

    ISO PC251 committee:

    Started in 2011 (BSI proposal, based on PAS 55)

    30 participating countries + 14 observer status

    Argentina (IRAM)Australia (SA)Belgium (NBN)Brazil (ABNT)Canada (SCC)

    Chile (INN)China (SAC)

    Colombia (ICONTEC)Czech Republic (UNMZ)Finland (SFS)France (AFNOR)

    Germany (DIN)India (BIS)Ireland (NSAI)

    Italy (UNI)

    Japan (JISC)Korea, Republic of (KATS)Mexico (DGN)Netherlands (NEN)Norway (SN)

    Peru (INDECOPI)Portugal (IPQ)

    Russian Federation (GOST R)South Africa (SABS)Spain (AENOR)Sweden (SIS)

    Switzerland (SNV)United Arab Emirates (ESMA)United Kingdom (BSI)

    United States (ANSI)

    Armenia (SARM)Austria (ASI)Costa Rica (INTECO)Denmark (DS)Hong Kong (ITCHKSAR)Hungary (MSZT)Iceland (IST)Iraq (COSQC)Israel (SII)Malaysia (DSM)Morocco (IMANOR)New Zealand (SNZ)Slovakia (SUTN)Thailand (TISI)

    Observers

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    Development process

    Publication10thJan 2014

    Each meeting = 5 days durationFinal one (Calgary): 80 participants

    Londonplanning

    Nov 2010

    Month

    StageNWI

    proposal

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    The resulting standards

    ISO 55000 Overview, principles and keyterms in Asset Management

    ISO 55001 Asset management: management

    systems - requirements

    ISO 55002 Guidance for implementation ofISO 55001

    PlusISO 17021*part 5 Asset Management competency

    requirements for auditors of ISO 55001

    *Conformity assessment: requirements for bodies providing audit & certification of management systems

    www.ISO55000.info

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    Scope of management system

    Corporate/OrganizationManagement

    Manage Asset Portfolio

    Manage Asset Systems/Networks

    Manage individual Assets over their Life Cycles

    AssetManagement

    System

    Activitiesefficiency &effectiveness

    System performance,cost & risk optimization

    Capital investment optimizationand sustainability planning

    Managing stakeholder expectations

    System performance,cost & risk control

    Portfolio investmentperformance& compliances

    Typical priorities & values

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    ISO55001 requirements for management system

    A t t f AM

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    Asset ManagementResources, Processes,

    Competencies,

    & Technologies

    Development Plan forAMcapabilities

    Asset (life cycle)Management Plans

    Asset ManagementObjectives &

    Strategies

    Asset Management Policy

    Organization Strategic Plan

    Renew/Dispose

    Maintain

    Utilize

    Acquire/Create

    Operation & Control ofLife Cycle Activities

    A management system for AM

    Cont

    inualimprovement

    Continualimprovement

    Where arewe going:therefore

    whatto do,whenand

    why

    Whodoes it,and how

    Assetcapabilities

    input tostrategies &

    objectives

    Deliverycapabilities

    input tostrategies &

    objectives

    Continual improvementin AM processes &

    capabilities

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    ISO 55001 elements in PDCA layout

    Lif l i i i l

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    Life cycles: generic principles

    Requires multi-disciplined teamworking De-siloing of the organisation and its culture

    Decision-making and Key Performance Indicators to favourtotal business impact over not localised, short-term interests

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    Institute of Asset Management

    www.theIAM.org

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    IAMs Maturity Scale (PAS 55)

    PAS55

    co

    mpliance

    good example answers

    28elements

    120questions

    Mostly just beyond PAS55

    C k JW B i

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    The Woodhouse Partnership Ltd 2014

    Current work: JWs Bow-tie.

    !"#$%&%'&"##$% &'(')$*$(%

    +%, -(.$/$(.$(%01 2$345'60$ #%'(.'3.7

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    Convergenceto a joined-up, managedsystem for asset management

    Divergencebest appropriatepractices (context-dependent)

    U i th b ti

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    Using the bow-tie

    ?(-4'0

    #1#%$*'42

    3$=-$B

    +C)'/ '('01#-#D7

    Roadmap

    ?E@FFGGH

    I$3452'4,(

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    Developing Optimizing

    0 1 2 3 4 5

    IAM SAM t l d Q&A t

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    IAM SAM tool and Q&A set

    Good for simple self assessments & basic ISO 55001 gap analyses

    Not so good for objective external reviews & business improvement planning

    Not adequate for formal certification purposes

    F l tifi ti

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    Formal certification

    Accredited certification authorities onlye.g. BSI, LR, DNV, BV

    ISO 17021 audit process compliance

    NEW:

    ISO 17021-5 requirement for subject matter expertise inasset management

    IAM & GFMAM role in defining adequacy of suchexpertise

    BUT ISO 17021

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    BUT ISO 17021 means

    Certification assessors are not allowed toprovide any guidanceon how to close

    the gaps. They also cannot have any relationshipwith any other provider of consultancy

    services.

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    TWPL Improvement planningAssessment

    Life Cycle Costing

    Projects & resource prioritisation

    Major project delivery/completions

    Minor projects evaluation & delivery

    Mtce/Ops feedback into projects

    Risk evaluation & management

    NowNow I n 1 yearI n 1 year I n 3I n 1 year I n 3I n 3-5 year syear syear s

    Projects & Investment

    Maintenance processes

    Supply chain processes

    AM processes section

    R d d l t

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    Roadmap development

    Existing corporategoals & objectives

    AM teamworkshops

    Assessment results

    Quick (

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    Effort&results

    e.g. AM educationprogramme

    e.g. LCC methodsadoption

    e.g. Shared risk/reward alliancing

    Sensitive linkage #1

    Exploring a new topic during peakimplementation effort for another

    Sensitive linkage #2Rolling out the next initiative

    while stabilising/embedding the previous

    Achieving sustained, cumulative success

    Wh t i b i hi d b thi ?

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    The Woodhouse Partnership Ltd 2014

    Scottish Power 10% reduction in capital expenditure

    20% reduction in O&M costs

    22% increase in plant availability

    25% reduction in forced outages

    Hong Kong MTR

    Train operating costs reduced by 20%

    Train reliability: MTBF risen from 1000 Km to 3500 Km between failures

    -30% network total cost of ownership (Nuon, Netherlands)-30% maintenance cost & +10% system availability (Copper mine, Chile)A$11M/yearbudget savings (New South Wales government)

    Case studies at: www.twpl.com/?page=CaseStudies

    China Light & PowerICE, Costa Rica*

    *Winner of 1st IAM Asset ManagementAchievements award 2013

    What is being achieved by this?

    PAS 55 Certified

    Closing Summary

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    Closing Summary

    An Asset Management Systemis a framework of control,

    directional alignment, cross-disciplinary collaboration,optimization and continual improvement. It is not a software tool.

    ISO 55001 provides a very valuable structure but:

    It is only defines what needs to be done; not how (context dependent)

    It defines competent asset management; not best practice

    Line of sight alignment is a vital starting point

    Optimization of strategies & plans is complex but very high value

    The people, risk & information enablers have profound impact,especially in sustainment of the system

    Closing the loop is, perhaps, hardest of all initially, but providesthe self-motivating engine once started.

    ISO 55001 is just a checklist: the real value is found in betterintegration & optimization, in de-siloing and providing greater

    clarity of focus

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    5553.//%.'.6%#%'&.(.7%#83("#

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