1. 2010 MVNO solution Ben oguntala www.riesgoriskmanagement.com 3/1/2010

2. WHAT IS 3G GPRSTHE MVNO DASBOARD TROUBLESHOOTER?The MVNO dashboard displays customer 3G GPRS TROUBLESHOOTER is a custom built behaviour on a network; it captures a service tool designed to assist 3G and GPRS services providers number ranges and can assist in providers as well as MVNO service providerstroubleshooting customer problems. to effectively manage their customers over aIt takes an operators number range and GPRS or 3G network.generates reports about the total number ofcustomer using the network, the total numberof faults and a break down of the faults. It alsogenerates from the statistics the call failurerate, call completion rate and the mostprominent problems UNIQUE SELLING POINTSThe key unique selling points of the 3G GPRS TROUBLESHOOTER are: 1. Detect customer interaction with any node on the network2. Track customer end to end activity onThe Management report the network from GSM attachGPRS service providers and MVNOs are through GPRS attach and detach toconcerned about ensuring the customer GSM detach.experience is positive.3. Assist NOC or Helpdesk to spotFrom time to time problems exist for customer problem in real timecustomer and due to the fact that MVNOs do4. Reduce customer problem resolutionnot own their networks it can sometimes to less than 30minutes if fixable.create a problem for resolution of customer5. Provide MVNOs with the capability toproblems. see customers behaviour on a network. Our management reports allows the6. Reports on the total number of Management teams to see some of the most customers using the service, including prominent issues regarding the network, key the total number of customers, total customer problems, the major issues across numbers of faults they experienced,the various nodes of the network. prominent issues being faced with the network.7. Correlate management report. 3. HOW THE 3G GPRS The Troubleshooter can based on an operator network and access over secure web interface TROUBLESHOOTER WORKS by the MVNO or can be located on the MVNO The 3G GPRS TROUBLESHOOTER captures network extracting feeds from various Telco network activities from various nodes on the operators. network and correlates them with the ETSI standards of operation.It looks at the following key stages in a network operation:MS attach TMSI | MNC | MCC | LAC RAC TMSI Identity Request TMSIIdentity response - IMSI Network IMEI Check RequestLocation Updating RequestUpdate Location Ordering the 3G GPRSGMM Attach Complete TROUBLESHOOTERGPRS attach The 3G GPRS TROUBLESHOOTER is a customGPRS detach built development that is hosted inside your network. The solution takes an average of 6PDP contextmonths for the development cycle to go live.Activate PDP ContextThe key costs are:DNS Query/responseCreate PDP Context Request 3 Man resources * 6 monthsRadius Authentication Request 1 PM * 7 monthsDHCP Address Request/Response LicencesCreate PDP Context Response Software costActivate PDP Context Accept Contact details As these are the key junctures in a successfulBen Oguntala connection on the network, the tool is able to Ben.oguntala@riesgoriskmanagement.com detect where the customer is having problem and the relevant details that 2nd and 3rd level www.riesgoriskmanagement.com supports can use for quicker resolution of the problem.Telephone - +44 (0) 7812 039 867