3 global mobility

Our global capabilities

www.nesglobaltalent.com

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Global MobilityWhen working on highly complex projects, you need access to the best in global talent.With more than 40 offices in 25 countries, we have the expertise to break down internationalbarriers and negotiate global mobility challenges, ensuring you’re supported in every locationimaginable, at every phase of your project.

We’re able to mobilize candidates globally, arrange relevant visa and work permits,and ensure they have industry leading in country orientation, accommodation and travelarrangements. In particularly volatile or unfamiliar areas, we go further and offer health andsafety support, individual security support and even a concierge service.

9. Mobilization and repatriation

10. Visas and work permits

11. In country orientation

12. Accommodation services

13. Travel services

14. Health and safety support

15. Individual security support

16. Expat concierge service

Our international presence and global support services see us regularlysource candidates from one country and mobilize them onto projects ina second country, often in frontier locations. Our comprehensivemobilization service provides candidates with all the relevant transport,paperwork and accommodation information needed to ensure a smoothtransition to their new working location.

Whether mobilizing an individual or a full projectteam, our dedicated travel coordinators provide24 hour cover to arrange the necessary transportrequired to get candidates to their assignments.

We take full responsibility for candidates, ensuringthat you’re able to retain the top talent across thedifferent locations you work in and through differentphases of your project.

We guarantee to mobilize candidates to the rightlocation and ensure they’re ready to start work ontime, every time.

Such is the extent of our global mobilization andrepatriation capabilities that to date we haveplaced over 70 nationalities into 69 countries.

Mobilization and

Our candidate’s challengeAfter living and working in Indonesia for 20 yearsand recently getting married and having two youngchildren, our candidate was looking to return hometo the UK. He was looking for a suitable role whichmatched both his skillset and the needs of hisfamily, making sure the position was locatednear to appropriate schooling for his children.

Our solutionOur candidate worked exclusively with us to finda permanent staffing role. We found him severalsuitable jobs in various locations that matched hisneeds, including Greater London and Aberdeen.

In addition to finding him suitable jobs, we offeredhim and his family a full repatriation service. Thisincluded securing him and his wife the documentsthey required to return to the UK. We securedpassports for his two young children, booked flightsand once he had decided upon Aberdeen as alocation, we arranged a short term accommodationlease and suggested the best local schools andnurseries.

The outcomeOur candidate made a stress free and efficienttransfer back to the UK with his family and isnow working as a General Manager Operationsin Aberdeen.

How we support youIf tasked with your mobilization and repatriation, we’ll:

• Save you time and money. Our own in-house travel team will ensure that candidates are mobilized at the mosteconomical rates, whether it’s before, during or after their assignment.

• Give you access to the global talent pool. Being able to freely mobilize candidates between countries meanswe source the best talent available globally for your project, regardless of location.

• Support you throughout a project. We know that projects can span multiple countries and continents.By mobilizing your staff, our network of offices will provide you on the ground support.

• Share the risk with you. We're so confident in our mobilization solution, that we're prepared to negotiate individualguarantees with clients, which penalize us financially if our error results in an individual not being available forduties on the agreed date.*

*Subject to terms and conditions


It can be a difficult and time consuming process to secure theappropriate visas and work permits for contractors working abroad.Our in-house visa coordinators arrange all relevant passports, visasand work permits to ensure our contractors are fully compliant towork in the required countries.

Whether mobilizing a British national to SaudiArabia, or someone from the Philippines to theMiddle East, our visa teams will work through therelevant paperwork to completion. Dependentupon country, we’ll apply on the candidate’sbehalf, guide them through the process, or evensponsor them to ensure that all personnel are fullycompliant with immigration regulations.

We have strong working relationships with foreignembassies around the world, giving us thecontacts, resources and know-how to guaranteethat staff will be ready to work where they need tobe, when they need to be.

Visas and

Our client’s challengeOur client, one of the largest global oil and gascompanies, was working on an ultra-deepwateroil field in offshore Angola. The company neededa team to work on its floating production storageand offloading (FPSO) vessel in a fabrication yardin Singapore, before being mobilized to Luandafor the hook-up, commissioning, start-up andproduction activity.

Our solutionAs well as sourcing, qualifying and mobilizing theteam for the project, we also arranged their visasand work permits. This was particularlycomplicated due to the amount of countries thecontractors had to pass through, as several of themweren’t residing in their country of origin. One wasa British contractor, living in Thailand, working atthe fabrication yard in Singapore then beingmobilized to Angola.

In addition to this, we secured a 'Seamen's Book'for selected personnel, ensuring they had thenecessary documentation and identification towork during the tow phase of the project.

The outcomeWe worked with the Singaporean embassy todesign a bespoke solution. We sourced, placed,mobilized and arranged visas for over100 contractors from 10 different countries,many of whom were on the FPSO on the towfrom Singapore to Angola.

As part of our mobilization services, we alsoconducted an offshore readiness campaign toensure all staff were suitably and adequatelyqualified. This included helicopter underwaterescape, health and safety and fire training,medicals, immigration, visas and insurance checks.

How we support youIf tasked with your visas and work permits, we’ll:

• Save you time and money. Our team of experts know exactly the right visas to obtain and processes requiredto ensure that your contractors are ready for work and that your projects run on time and on budget.

• Support the candidates. Obtaining a visa can be a nerve-wracking ordeal for contractors. We support themevery step of the way, keeping both you and the contractor up to date with progress and help to expedite matterswhere necessary.

• Give you access to a global talent pool. Being able to freely mobilize candidates between countries meanswe are able to source the best talent from around the world for your project, regardless of location.


Travelling to a new assignment in an unfamiliar country can be adaunting process. Our consultants are on hand to give candidatesand contractors all the help they need.

With offices in 25 different countries we supportour contractors wherever in the world they’reworking. We help our people settle in to their newlocations, offering support services ranging frompre-mobilization information, to meeting them atthe airport when they arrive and helping them withthe local language.

In insecure areas we work with our global networkof approved partners to provide contractors withall the information and support they need toensure they keep safe during their time in country.

Where necessary, we transport people inarmoured vehicles and provide familiarizationtours to enhance the security profile.

Our in country orientation helps contractors andnew staff members to accustom themselves withthe area, dispelling any fear or uncertainty.In a nutshell, our in country orientation andsecurity services are designed to ensure thatcandidates are ready and happy to start work,on the agreed date.

In Country

Our candidate’s challengeOur candidate, an American national, had beenoffered a long term contract vacancy working inLagos, Nigeria. However, he was uncertain aboutthe location, expressing concern about relocatingwith his family to such an unfamiliar area.

Our solutionWith a global network of strategically locatedoffices, we were able to supply our candidate andhis family with a full in country orientation solution.

Prior to accepting the job and being mobilized, oneof our Nigerian consultants was in touch with thecandidate to discuss the benefits and drawbacks tolife in Nigeria. He also agreed to help our candidatesecure places at the local international school forhis children and sent information on the best areasto live in.

The outcomeAfter lengthy discussions and advice about thearea and potential lifestyle change, our candidatedecided to accept the position and relocate withhis family to Lagos. As well as arranging fullmobilization, we were there to meet him and hisfamily at the airport, transporting them to their newaccommodation.

When they were ready, we also provided a guidedtour of the local area including the children’s newschool, local amenities and potential areas for longterm accommodation.

In addition, we also provided comprehensivesecurity support with our partners Control Risks,helping to keep the contractor and his family assafe as possible in their new location.

How we support youIf tasked with your in country orientation, we’ll:

• Support the candidates. We make sure the candidates feel safe and at home in their new location and haveaccess to all the amenities they need.

• Save you time and money. By dealing with the logistics and administration of mobilizing candidates andintroducing them to a new area, we save you the cost and hassle of having to make these arrangements yourself.We also improve your staff turnover, saving you the project damaging requirement of recruiting for the sameposition twice.

• Give you access to a global talent pool. By looking after contractors when they move overseas, we are able toensure that we are selecting the best talent from around the world to work on your project.

• Tailor the solution. No two candidates or locations are the same. We tailor the solution to ensure every candidatereceives the appropriate level of care when locating to a new country.


Organizing accommodation can be one of the biggest stumblingblocks when moving abroad. Whether the candidate is about to starta new assignment or is moving for a permanent role, issues withaccommodation can cause unhappiness, unreliability and in turndamage productivity

We offer to find short term accommodationfor candidates when they arrive at their newdestination. We also support them in their searchfor long term accommodation, taking them to viewproperties and arranging cost effective leases withlocal landlords.

Whether taking the lease of an entire housingblock, booking hotel rooms or building temporaryhousing, our accommodation services ensure thatcandidates have all the support they need whenrelocating.

Accommodation

How we support youIf tasked with your accommodation services, we’ll:

• Support the candidates. By booking both short term and long term accommodation, we relieve candidate stress,meaning that they’re able to move overseas knowing that they're ready to start work.

• Save you time and money. We relieve you of the administrative task of arranging huge volumes ofaccommodation. We have agreements in place with hotels and landlords at all of our projects and client sitesaround the world so we negotiate the best deals available.

• Tailor the solution. Not every candidate requires the same type of accommodation. Whether they’re moving aloneor with their family, we talk to them about their requirements and find an accommodation solution to match.


Our client’s challengeThe client was seeking the support of a companywith proven experience of looking after contractorsin the country and dealing with local partners tooffer all necessary services.

Our solutionWe took on a two year lease for a block ofapartments on behalf of our client. Using ourmobilization and repatriation solution, we shippedmany of the candidates’ personal belongingsincluding furniture, luggage, and in one instance,a pet dog to their new home. Additionally we alsohired security and maintenance personnel as wellas a maid to service the accommodation. We alsoprovided full furnishing, internet access and homecomforts such as satellite television and phonelines.

The outcomeOur client was able to relinquish full responsibilityto us, safe in the knowledge that the contractorswould have the practical support to get themselvesset up in country and be able to go to work in theirnew location.

Moving individuals and teams globally requires planning andorganization. Whether travelling between projects, countries,or transiting offshore, our travel services team are on hand todeal with all your travel requirements.

We’re experienced at arranging even the mostcomplicated journeys. As well as booking flights,we also arrange any local transportation that yourequire, from hiring cars, booking train tickets andorganizing taxis on your behalf.

Our team will guarantee to arrange the travelneeded to get your candidates to their newdestination on time and within budget.

Travel

How we support youIf tasked with your travel services, we'll:

• Support the candidates. We keep in touch with the candidate throughout the process, ensuring they’re fullyaware of what flights they need to catch, what they need to bring with them, and what the arrangements are forlocal transportation.

• Save you time and money. With our dedicated in-house support team we cut out the middle man and get youthe best deals on transport and accommodation. We take over all the hassle of logistics and manage the entireprocess ourselves.

• Give you access to a global talent pool. We work with the best in global talent, irrespective of their location.

• Share the risk with you. Our clients can’t afford to risk contractors being late for their assignment. That’s whywe guarantee to have them where they need to be, when we say they’ll be there.


Our client’s challengeOur client, a global oil company, had completed anoffshore project in Angola and needed to repatriatethe project staff back to the UK. However, the flightthat many of the contractors were scheduled onhad been cancelled, leaving them stranded withno travel arrangements and no accommodation.The contractors were anxious to return home sowe stepped in to help.

Our solutionOur specialist travel team in the UK took on thechallenge of making alternative arrangements onbehalf of the contractors.

Once we had the contractors on mainland Angola,we sourced and booked a good quality local hotelwhere they could stay and relax while we arrangedtheir repatriation. During this time, our travel teamcontacted several airlines and were able to secureenough spaces on upcoming flights back to theUK to be able to transport all staff.

The outcomeFollowing their night in the hotel, all contractorswere able to return back to the UK the next day,suffering a delay of less than 24 hours, a resultwhich wouldn't have been possible if we hadn'ttaken up the challenge.

The health and safety of our candidates is of paramount importanceto us, so we provide all our people with relevant health insurances andadvice and offer them access to the most up to date safety and securityinformation.

We know that some of the locations that ourcandidates work in can leave them vulnerable todiseases such as malaria or tuberculosis, or tocompromised security and personal safety if theyaren’t fully prepared in advance. We offercomprehensive health and safety support toensure that every precaution is taken.

To ensure we fully understand the requirementsand implications of all the areas our candidateswork in, we attend the same training as them,

partaking in hostile environmental awarenesstraining and crisis management scenarios.

Our in-house security experts and partnershipswith Control Risks and TravelTracker help us keepup to speed with the latest developments aroundthe world. We also work with City Brief, an onlinesecurity information portal, providing independentanalyses of the latest political, security and traveldevelopments in over 300 cities worldwide.

Health and Safety

Our candidates’ challengeOur contractor, a Malaysian national, suffered adetached retina as a result of a non-work relatedaccident while on assignment in Nigeria. Herequired urgent assistance if he was to regainhis vision.

Our solutionWith the support of our global medical partners,we flew our contractor to London, the nearestmedical center of excellence, on a doctor escortedplane, where he was able to attend a specialist eyehospital.

We also arranged for our contractor’s wife andimmediate family to fly out from Malaysia toLondon to be with him while he was havinghis operation and was recovering.

The outcomeWith his family around him, our contractorunderwent an operation to reattach his retinaand made a full recovery in London, completelyregaining his vision.

How we support youIf tasked with your health and safety support, we’ll:

• Support the candidates. We provide contractors with full orientation packs, advising them about what they needto do before being mobilized and informing them about any potential challenges they may encounter and how todeal with them. We ensure we keep them fully updated with the latest developments including any potentialthreats of civil unrest.

• Insure and repatriate. We provide the best available healthcare services and insurances to our contract staff.In the case of critical illness or unrest, we offer emergency repatriation through our partners International SOS,returning contractors to their home location or an area of safety.

• Inoculate and educate. We take an active approach to ensuring contractors don’t suffer from diseases suchas malaria and tuberculosis when working abroad. We offer an online learning program with a certificate ofcompletion and a wealth of information on ways to minimize the risk including the relevant inoculations andpreventative medicines.


Our candidates often work in locations impacted by security issuesor that face political uncertainty. We offer detailed security supporttailored to each individual, which teaches them to identify andmitigate any risks.

To reduce the chances of running into trouble,our clients and candidates can access a 24 hoursecurity support helpline, run in partnership withControl Risks, providing the latest securityupdates and advice on planning your trip. We alsowork with the candidates to keep them safe byadvising them of what they should and shouldn’tbe carrying, areas and amenities to avoid, safemethods of transport and general conduct toreduce their risk profiles.

In extreme cases we also offer clients andcandidates training on how to handle dangeroussituations such as such as hostile environmentsand kidnap and ransom. Our consultants alsotake part in the training so they completelyunderstand the requirements and are able toprovide a knowledgeable reference point forour clients and contractors.

Individual Security

Our client’s challengeWe had several contractors working on a Libyanproject, however, during the course of theirassignment a widespread protest against thenational government broke out. Soon the protestsbecame violent, putting contractors and theirfamilies in potential danger.

Our solutionSuch was our knowledge of the developingsituation that we put together an individual securityplan for each of our contractors and their families.We assessed the situation, kept the contractors fullyinformed via text, email and phone calls and werein continuous contact with our local securitypartners.

The outcomeWe recognized that events were deterioratingrapidly and through prompt action we evacuatedall of our contractors and their families from thecountry. This was completed a full 24 hours beforeWestern governments issued evacuation noticesthat initiated panicked scenes, ensuring ourcontractors were safely evacuated before the rush.

How we support youIf tasked with your individual security support, we’ll:

• Support the contractors. The wellbeing of our contractors is our biggest priority. We do everything in our powerto keep them safe and secure while on an assignment with us. We provide regular updates on any developmentswhich could affect our contractors, giving them access to real-time information.

• Tailor the solution. No two people or situations are the same, so we tailor our security support to the individual,ensuring he or she has access to the latest information and support.

• Insure and repatriate. We provide the best available healthcare services and insurances to our contract staff.In the case of critical illness or unrest, we offer emergency repatriation through our partners TSS, returningcontractors to their home location or an area of safety.


We assist with navigating through the many personaladministrative tasks required of an expatriate abroad.

Our expat concierge service will ensure thateven if our contractors are working in new andunfamiliar locations, they have all the necessitiesneeded to live in the area. Just some of the waysin which we support our contractors with thisservice include arranging social securityregistrations, local driving licences, mortgageassistance, local IT support, language translationor finding work for a spouse.

In addition, we also ensure that contractors arecomfortable in their new location by providingthem with all the home comforts they’re used to.This includes help decorating their new property,

registering with local sports and leisure facilities,securing home delivered shopping services andeven sending flowers back home.

Our expat concierge service will help to minimizethe effects of working abroad for our contractors,by giving them all the personal support theyrequire.

Expat Concierge

Our client’s challengeWe were working with our client, a worldwide oiland gas and exploration and production company,mobilizing 18 engineers from a project in Perth,Australia, to a project in Houston, USA. The team,comprised of both direct staff and contractors,were from different countries around the worldand were unfamiliar with life in Houston.

Our solutionTo ensure everybody was happy in their newlocation and to keep staff turnover to a minimum,it was our responsibility to ensure the contractorshad all the amenities they required. Using ourexpat concierge service, we took time to listento every single contractor individually and assesstheir needs. This meant that the contractors hada single point of contact and were given the fullemotional and practical support they required intheir new location.

The outcomeWorking with our various solutions partners, weoffered a full concierge service to all 18 engineers.This included sourcing jobs for several of theirwives, arranging schooling for children, settingup local bank accounts and arranging credit cardsfor their personal use. We also met with all of theengineers within a week of their arrival and wentfor a drink with them in a local bar, giving them theopportunity to put a face to the name and betterunderstand the extent of the service we wereoffering them.

All contractors continued to work throughout theduration of the project, content that they had thecomprehensive support of NES Global Talent ifthey needed anything.

Our promise to youIf tasked with providing you an expat concierge service, we’ll:

• Support the candidates. The comfort and welfare of our contractors is of paramount importance. Our in countryteam will be on call to provide support during the critical ‘settling in’ period when a contractor starts in a newcountry. Although the levels of support required will differ between individuals, we help the contractor settlepromptly and provide for every eventuality.

• Give you access to a global talent pool. Our expat concierge service is just one way in which we can helpto move candidates freely between countries with minimal disruption to them. This means you'll have a greaterpick from the global talent pool.

• Introduce the candidate to the area. Our expat concierge service provides the opportunity to offer candidates abrief tour of the area.


About NES Global Talent...Established in 1978, NES Global Talent is an award winning manpower specialist thathas placed over 70 different nationalities into 69 countries across the oil and gas, power,infrastructure, life sciences, chemical engineering and rail sectors worldwide.

Our value proposition - guaranteed staffing solutions, engineered from the global talent poolby discipline specific consultants - demonstrates our commitment to delivering an exceptionalservice.

• Guaranteed. Our range of guarantees cover you if we fail to meet the challenge.

• Discipline specific. With a team of over 500 discipline specific consultants we trulyknow the industries we work in.

• Global talent pool. With over 40 offices in 25 countries across Europe, Africa, theAmericas, Asia, Australia and the Middle East, we have access to the best talent whereverit may be in the world.

Today, we offer 31 different solutions to your global staffing challenges and if none of those fit,we will tailor make one for you that does.

It’s people that deliver projects. We have the experience, expertise and local knowledgeto find the very best talent from around the world. When we’ve found the people with thespecialist skills you need, we ensure we look after them, without exception, so you keephold of that top talent for as long as you need it.

www.nesglobaltalent.com

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