3 industries; 3 challenges; 3 tibco middleware monitoring case studies

© 2012 SL Corporation. All Rights Reserved.

© 2013 SL Corporation. All Rights Reserved.1

3 Industries; 3 Challenges; 3 TIBCO Monitoring Case StudiesTom Lubinski, President and CEO, SL Corporation



Agenda

• Introduction• Geographically Distributed TIBCO Monitoring Across

4,000 Stores – a retail store operations use case• Heterogeneous Application Monitoring Including TIBCO

– a transportation & logistics use case• Shared Farm Services on TIBCO – a Fortune 500

insurance company use case• SL RTView Enterprise Monitor architecture• Q&A



SL Corporation

• Software company founded in SF Bay Area in 1983• Expertise in monitoring custom and complex, “big money”

applications and distributed systems• Deep knowledge in middleware monitoring




400+RTView

Customers

Financial Services

Other

eCommerce/Retail

Energy/Telecom

Selected RTView Customers



RTView Enterprise Monitor

An end-to-end visibility and control system tailored specifically for application support teams and Technology Support Teams (EG: TIBCO)

•Expertise in monitoring custom, big money applications built on complex platforms & middleware (Java, Oracle & TIBCO)

•Users see a single-pane-of-glass view of all events and alerts that matter to them

•Custom, real-time holistic views of application configuration, dependencies, and data flows for more intuitive understanding of application performance



Geographically Distributed TIBCO Monitoring System Across 4,000 StoresRetail Store Operations Use Case



Distributed Monitoring System – The Pain

• Launch of new store operations system at 4,000 stores, yet limited visibility into critical business applications at each store– Significant revenue impact if new system didn’t work– Did not plan for troubleshooting at the store level

• Stores needed to coordinate flawlessly with central business applications and data centers

• Store Operations Team blind to problems with TIBCO applications at an individual store until the store calls

• Lack of visibility into store performance has a direct impact on customers



Distributed Monitoring System – Solution

• Central, single-pane-of-glass view of the health of TIBCO infrastructure at all 4,000 stores

• Regional traffic-light map of all states and sub-regions with drill down to TIBCO infrastructure at individual stores

• EMS and BW monitors at each store send performance data to central EMS and BW monitors for custom views and alerts

• Central access to historical trends signals when something is not normal



Health State by Region with Drill Down



High-Level Health State Across All Stores



Application-Centric View of All CIs and Alerts



Drill Down to EMS Server Instance Detail



Distributed Monitoring System – Benefits

• Store Operations Team has real-time visibility to know if any store has a problem

• Proactive monitoring instead of reacting to a phone call from store

• Historical context provides a baseline for understanding normal store performance

• Improved availability of critical business applications



Heterogeneous Application Monitoring Including TIBCOTransportation and Logistics Use Case



Heterogeneous App Monitoring – The Pain

• Too many alerts; didn’t know which were important; didn’t know who to call in the middle of the night

• No visibility into dependencies among infrastructure and middleware components that support a business service– Running EMS, BW and BE along with Oracle databases,

WebLogic and Coherence

• Had to really dig to identify the source of a problem

• Lack of visibility into history of CIs



Application Monitoring – Solution Overview

• Weigh alerts through assigning criticality

• Filter alerts to define those that merit notification

• Rapidly deploy pre-configured solution packages for EMS, BW and BE; Oracle databases, WLS and Coherence

• CMDB functionality used to create on-the-fly service definitions

• Component- and CI-level information bubbles up to application-level displays



Application-Centric Single-Pane-of-Glass View



End-to-End Application Component View



Drill Down to Underlying Components



Application Monitoring – Benefits

• Able to focus on what matters through assigning criticality and filtering alerts

• Application-centric views enable more proactive monitoring with business context

• More efficiently drill down to root cause of issues across all infrastructure and middleware components

• Increased developer productivity



Shared Farm Services on TIBCOFortune 500 Insurance Company Use Case



Shared Farm Services – The Pain

• Shared services among all groups in the organization

• Overwhelmed

• Unable to correlate critical applications with underlying technologies and service users

• Unable to efficiently maintain health of TIBCO infrastructure



Shared Farm Services – Solution Overview

• Single-pane-of-glass views for TIBCO EMS, BW and BE

• Mapping critical applications to both infrastructure and users

• History for all three TIBCO technologies

• Visibility into resource allocation and usage of EMS and BW– Necessary to determine how to accommodate new apps/services

• Integration with other existing systems



Custom Services View for Infrastructure Owner



Coherence Single Node Detail



Understanding of All Services Performance



BE Cache Node Detail



Shared Farm Services – Benefits

• Greatly reduced time to troubleshoot problems

• From reactive to proactive

• Now know their resource allocation and usage

• Able to leverage alerts in existing monitoring systems



RTView Enterprise Monitor

Central Server Presentation Layer

YourSystems

ExistingMonitoring

Tools

Infrastructure

Middleware

Custom &Packaged

Apps

CMDB

Alert DefinitionsDependency Mapping

Reporting

Solution Packages

Java Clients

REST InterfaceHistorySQL

TIBCO EMS

TIBCO BusinessWorks

Oracle WebLogic Server

Oracle Database

WebSphere Application Server

Oracle Coherence

IBM WebSphere MQ

Many More + Custom SPs

Notifications

Alerts Email VoicemailSMS

Historian

Browser Clients

Desktop TabletMobile Phone

Alert Server and Directory

Config Server

Display Server

TIBCO BusinessEvents



RTView Enterprise Monitor, for more info…

http://www.sl.com/pdfs/RTViewEnterpriseMonitor.pdf

http://www.sl.com/products/rtviewem_tibco.shtml



Q&A



Thank you for joining us!For a tailored demo or product evaluation, or to register for our next webinar – an in-depth demo of RTView Enterprise Monitor for TIBCO – please contact Gia Mangino at [email protected].

3 industries; 3 challenges; 3 tibco middleware monitoring case studies

Technology

shared farm services

rtview enterprise monitor

monitoring custom

glass view

bw monitors

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2012 sl corporation

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