3 it services contract faqs for defining covered hours (slides)
DESCRIPTION
http://ITServiceContractSecrets.com SUMMARY SLIDES: What hours should your offer small business clients as part of an IT services contract? This article considers some strategies. Copyright (C) SP Home Run Inc.TRANSCRIPT
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Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com
3 IT Services
Contract FAQs
for Defining
Covered Hours
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When You Offer an
IT Services
Contract to Small
Business Clients,
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They Are Sure to
Ask What Hours
You Are Available
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1. What Hours
Should an
IT Services
Contract Cover?
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You’ll Likely Need
to be Available for
a Time Period that
Covers
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Both the Early
Starters and the
Late Finishers
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If it’s Just You
Looking After an
IT Services
Contract,
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You’ll Need to
Make Your Peace
with Working from
8am to 6pm
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2. Should an
IT Services
Contract
Program Cover
Weekends?
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Offering IT Support
Over Weekends
may Separate Your
Business from the
Pack,
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Realistically You
Need Several People
on Your Staff to
Cover Shifts Seven
Days per Week
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If You Work Alone,
Think Very
Carefully About
Offering Weekend
Support
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3. What About
Out-of-Hours
Support for
IT Services
Contracts?
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If You Decide to
Offer Out-of-hours
Support
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You Either Need
Enough Staff to
Cover the Shift
Pattern
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Or to Hire
Freelance Workers
to Assist
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Ensure You Charge
Appropriately
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What Operating
Hours Do You
Offer with Your
IT Services
Contract Program?
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Share Your
Strategies in the
Comments Below
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