3 proven ways to propel contact center profit

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3 Proven Ways In the spring of 2015, the International Customer Management Institute (ICMI) and Zendesk launched the “Moving from Cost to Profit Contact Center Research” survey to discover what challenges contact centers face today in becoming a profit center and what steps other organizations have taken to successfully make the transition from cost center to profit center. Access the research report: www.icmi.com/research Learn more: www.icmi.com | www.zendesk.com

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Page 1: 3 Proven Ways to Propel Contact Center Profit

3ProvenWays

Inthespringof2015,theInternationalCustomerManagementInstitute(ICMI)andZendesklaunchedthe“MovingfromCosttoProfitContactCenterResearch”surveytodiscoverwhatchallengescontactcentersfacetodayinbecomingaprofitcenterandwhatstepsotherorganizationshavetakentosuccessfullymakethetransitionfromcostcentertoprofitcenter.Accesstheresearchreport:www.icmi.com/researchLearnmore:www.icmi.com|www.zendesk.com

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