3 steps to effectively communicating
DESCRIPTION
A Look at 3 steps that if put into practice will esnure you communicate better whether at work or in your personal life.TRANSCRIPT
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Improving CommunicationAlan Gillies-L2LGroup
Copyright © 2009, L2LGroup, All rights reserved.
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Effective Communication is crucial to all our roles
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Improving communication will make you more
Effective and Efficient
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Communicating effectively is a Challenge
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Your message has to be Understood
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3 Steps to Communicate Effectively
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Step 1
Listen don’t Hear
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Communication is
Two Way
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Active Listening is necessary for two way communication
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Barriers to Listening
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Understand what is being said
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Seek Clarity
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Don’t Assume
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Replay what you heard
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Don’t focus on your Response
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Once you understand a Response will Follow
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Active listening demands 100% attention
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Active Listening will send the Right Signals
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Step2
Build Rapport
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Be in
Sync
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Pacing
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Tonality
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Understand their Map of the World
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Be aware of
Verbal and
Non verbal Communication
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Space
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Gestures
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Instinct
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Body Language is crucial
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Effectiveness
93% Non Verbal Cues
Source: Study UCLA California
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Impact
7% Words
Source: Study UCLA California
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Impact
38% Voice Quality
Source: Study UCLA California
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Impact
55% Non Verbal
Source: Study UCLA California
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Listen with your eyes
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Eye Contact
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Step 3
Choose Words Carefully
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Send your message
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Remember their MAP
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Use their Language
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Say only what you Need to say
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Use Scenarios
and Stories
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Metaphors and Analogies are very powerful
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Connect Emotionally and Rationally
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Use Props or Visuals if appropriate
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Respond Straightforwardly
to questions
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Check Understanding
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Avoid Technical Language
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Avoid Ambiguity
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Do You Have Any Questions?
Contact : Alan Gillies
Tel : 0844 873 3170Mobile : 07787 506697Email : [email protected]: www.L2LGroup.com
Copyright © 2009, L2LGroup, All rights reserved