3 ways to reboot your call center - fonolo webinar preview
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Listen closely to the people you’re servicing. Your employees want to succeed and your callers want to feel valued. A fresh outlook on your call center will impact how your brand is viewed, the influence it has on customer retention and the outcome on employee efficiency.TRANSCRIPT
3 Ways to Reboot Your Call Center
Shai BergerCo-Founder & CEO, Fonolo
Kent Mcinall, Director Service Activation & AssuranceAllstream MTS
“With Fonolo, our Field Technicians get an immediate productivity boost, because they no longer have to wait on hold during client visits.”
Dec. 6, 20122PM ET
Kick Start 2013!
1. Brand Perception
2. Customer Loyalty
3. Employee Productivity
Understand the problems, best practices and attainable solutions around:
Brand PerceptionEliminate major call center complaints and
protect your reputation.
How Consumer Perception is Influenced
Source: Weber Shandwick
Why it matters most to the call center.
6/10 Customers have ditched a company because its telephone customer service has been so bad.
Provide your employees
with the tools they need to do their job.
Source: Avatar National Employee Engagement Study shows
60% of
call center workers lack enthusiasm
3 Ways to Reboot Your Call Center
Problem Solution
Negative Brand Perception Eliminate the most common complaints
Low Customer Loyalty Rescue customers who are waiting on hold
Undesirable Employee Productivity Call-back for Employee Support
Attend the webinar to see the rest!
December 6, 20122:00PM ET