30 awesome quotes to inspire your next big customer loyalty initiative

30 Awesome Quotes To Inspire Your Next Big Customer Loyalty Initiative @alexmwalz

Upload: alex-walz

Post on 14-Jul-2015




4 download


30 Awesome Quotes To Inspire Your Next Big

Customer Loyalty Initiative


“If people believe they share values with a

company, they will stay loyal to the brand.”

Howard Schultz


“Spend a lot of time talking to customers face to face. You’d be

amazed how many companies don’t listen to their customers.”

Ross Perot


“The customer’s perception is your reality.”

Kate Zabriskie


“Get closer than ever to your customers. So close

that you tell them what they need well before they realize it themselves.”

Steve Jobs


“Make a customer, not a sale.”

Katherine Barchetti


“There is a big difference between a satisfied

customer and a loyal customer.”

Shep Hyken#6

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time

or we’ll lose them.”

Kevin Stirtz


“Good customer service costs less than bad customer service.”

Sally Gronow


“It is not the employer who pays the wages.

Employers only handle the money. It is the customer

who pays the wages.”

Henry Ford


“In the world of Internet Customer Service, it’s important to remember your competitor is

only one mouse click away.”

Doug Warner


“A customer is the most important visitor on our

premises. He is not dependent on us. We are

dependent on him. He is not an interruption in our work.

He is the purpose of it.”

Mahatma Gandhi


“You don’t earn loyalty in a day. You earn loyalty day-by-day.”

Jeffrey Gitomer


“Your website isn’t the center of your universe. Your Facebook page

isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the

center of your universe.”

Bruce Ernst


“The purpose of a business is to

create a customer who creates customers.”

Shiv Singh


“The key is to set realistic customer expectations, and then not to just meet them,

but to exceed them — preferably in unexpected

and helpful ways.”

Richard Branson


“Here is a powerful yet simple rule. Always

give people more than they expect to get.”

Nelson Boswell



“The way to a customer’s heart is much more than a

loyalty program. Making customer evangelists is

about creating experiences worth talking about.”

Valeria Maltoni


“Every great business is built on friendship.”

JC Penney#18

“Revolve your world around the

customer and more customers will

revolve around you.”

Heather Williams


“Listening offers data. Hearing offers empathy and intelligence.

Activity, action, and engagement steer perspective

and encourage a sense of community and advocacy.”

Brian Solis


“Merely satisfying customers will not be enough to earn their loyalty. Instead, they

must experience exceptional service worthy of their repeat

business and referral. Understand the factors that

drive this customer revolution.”

Rick Tate#21

“Customer service represents the heart of a brand in the hearts of its customers.”

Kate Nasser


“Every company’s greatest assets are

its customers, because without

customers there is no company.”

Michael LeBoeuf#23

“Customer experience is a catalyst of

transformation. It directly impacts culture, strategy, structure and all parts of a business.”

Christine Crandell#24

“Your most unhappy customers are your greatest source of


Bill Gates


“Customer satisfaction is worthless. Customer loyalty is priceless.”

Jeffrey Gitomer


“Don’t find customers for your products,

find products for your customers.”

Seth Godin


“The customer experience is the next competitive


Jerry Gregoire


“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.”

John Russell#29

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of

the customer experience a little better.”

Jeff Bezos


Build Loyalty, Spread the Love www.apptentive.com