30 ways to thank your customers

send a handwritten note

1

the power of a handwritten “thank you” is rarely appreciated

“it speaks to the soul”Carolyn Henderson, Steve Henderson Fine Art

Ways to thank your customers...

Helprace

share insider knowledge

2

share insider tips and contacts to build long-term relationships

“it’s about adding value”Ryan Shank, Phonewagon


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this shows that you’re thinking about them and interested incontinuing a relationship

send them weekly snacks

3

“regular tasty moments...”Kate, GrubMarket

this this


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give a birthday gift

4

if you have the customer’s birthday on fi le, why not compile a gender-specifi c basket with coupons and gift cards

“know their birthday? use it”Robin, The Thank Tank


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promote them on your site

5

a picture, bio or case study is a simple way to say thanks

“we take their pictures..”Janet Huey, Pet Stuff Resale


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“wow” one customer

6

““surprise one highly engaged customer with a free productjust to watch their reacition

“the word spreads quickly”Jessica, Killough’s Kustoms


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customer appreciation day

7

host a customer appreciation event / dinner and runa contest for the attendees

host a host a

“use personalization”John and Annette Greco Realtors


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invite them to your work

8

let them speak about a topic at your workplace or offi ce - or show them what’s behind-the-scenes

“understand what they do”James Nelson, consultant


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give to a cause in their name

9

support a cause dear to them - whether it’s a food bank ora charity contribution of their choice

“it’s about paying it forward”Nancy, Baywolf Dalyon


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send them cookies

10

surprise them with treats for the whole offi ce to go with theirmorning coffee

“it’s cheap and so worth it”Megan and Amber, Visual Country


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11

write a blog post, interview them or review their product

portray them in your blog

“share the knowledge”Rachel Go, Hubstaff


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12

a surprise with the productsurprise them with a creative gesture with your product

“it’s a hit every time”Solomadrid, MMA Somnia


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collect & implement ideas

13

plan a roadmap with your customers and let them know when you’ve implemented their vision

“let their voice be heard”Vitaliy Verbenko, Helprace

“Ways to thank your customers...

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celebrate their milestone

14

is your customer celebrating a major milestone? birth of a child? wedding? graduation? surprise them with a kind gift

“she referred all her friends”Lynel, Brown Safe Mfg.

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a gift for a loved one

15

give them an item to make someone dear to them happy(a pet, gift for their child, etc)

“they know that we care”Bryan, GreenPal

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16

reach out during a holiday

give them something to remember the festivities by - a jar of artisan honey, cheese, wine or chocolates

“what does it mean to them?”Samantha, IVIVIIV Cosmetics


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17

a fun, signed token

give a personalized, everyday product which marks a specifi c moment or tradition

“give them a ball!”Michele, SENDaBALL

“Ways to thank your customers...

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18

a regular, monthly draw

assign a budget to run a regular draw for customers,announce winners on social media and give away prizes

“it gives added business...”Jim, AEGIS FinServ Corp

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help in a diff icult situation

was your customer a victim of an unfortuate situation? think outside the box and consider helping them out

19

“they were very appreciative”Adam Hyers, Hyers & Associates Insurances Services


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help them help someone

20

suriprise a loved one with an unexpected service or a gift...

“it’s about delighting”Christine, All Set

surisur


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use connections to surprise

21

“we arranged an autograph”Randy, iPartnerMedia

do you know powerful people that can make things happen?get them to surprise your customers

do yodo yo


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pay their medical bills

22

help them pay their medical bills or stay on top of the most important aspect of their lives - their health!

“i paid for her surgery”Jesse, Zeuss Legal Funding

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combine gift + marketing

23

help a client, donate to a cause in one step...

“we got great feedback”Kenneth, Kunkle Law


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mail a “forgotten discount”

24

did a customer forget to use a coupon or mail in rebate?surprise them with a refund or check for the discount

“they were thrilled!”Haralee, Haralee.com

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help their kids out

25

Help out their kids in an event with coaching or volunteering

“it’s part of a client relationship”Debra Benton, executive coach

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give them an advantage with personalized offi ce supplies,that they can use every single day

craft ed off ice supplies

26

“it may stick around on a desk”William, IdeaRocket

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encourage a family activity

27

encourage spending quality time: give seeds to plant,crafts to make or something similar

“easy to pop in the mail”Robin Leon, Au Pair America


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create a VIP program

28

offer a way for customers to “graduate” to a VIP program with added perks (a signed product, for example)

“clients will remember the gesture”Jimmy, Pixelicious.ca

offer aoffer a


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a surprise with a purchase

29

Offer a choice of gifts, depending on customer’s taste.

“so every client feels special”Anne, AnnaBelle Events


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give away free samples

30

people like free stuff, so why not give them someand stay on their mind for longer!

“low cost of potentially upselling”Brian, Colorscience


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30 ways to thank your customers

Marketing