3.2 making links - national disability services...individual practices – working with people from...

Workbook3.2PersonCentredPracticeAcrossCultures

MakingLinks-NetworkingwithCALDCommunitiesJune2016

futures UPFRONT

Workbook3.2:MakingLinks–NetworkingwithCALDcommunities

©futuresUpfront|2016|PersonCentredPracticeAcrossCultures

2

ThisworkbookhasbeendevelopedforNationalDisabilityServicesby:BarbelWinter,ManagingDirector,futuresUpfrontandMariaKatrivesis,ConsultantandTrainerFirstpublished(July2016)©futuresUpfrontFormoreinformationandforpermissiontoreproducepleasecontact:futuresUpfrontemail:[email protected]:www.futuresupfront.com.au ProducedbyNDSNSWLevel18,1CastlereaghStSydney,NSW2000FundedbyNSWDepartmentofFamilyandCommunityServices.©ThispublicationiscopyrightAllrightsreserved.ExceptasprovidedintheCopyrightAct1968(Commonwealth),nouseofthiswork,whichiswithintheexclusiverightofthecopyrightowners,maybemade.ContactNDS0292563100ndsnsw@nds.org.auwww.nds.org.auAboutNationalDisabilityServicesNationalDisabilityServicesisthepeakbodyfornon-governmentdisabilityservices.Itspurposeistopromotequalityserviceprovisionandlifeopportunitiesforpeoplewithdisability.NDS’sAustralia-widemembershipincludesmorethan1000non-governmentorganisations,whichsupportpeoplewithallformsofdisability.NDSprovidesinformationandnetworkingopportunitiestoitsmembersandpolicyadvicetostate,territoryandfederalgovernments.



3

Table of Contents

1. Preface.......................................................................................................................41.1 Howtousethisworkbook?............................................................................................................41.2 Whatisthisworkbookabout?........................................................................................................51.3 Outcomes:.......................................................................................................................................51.4 Whoisthisworkbookfor?..............................................................................................................5

2. TheWorkbook............................................................................................................72.1 WhymakinglinkswithCALDcommunitiesisgoodforbusiness....................................................72.2 Benefitsofnetworking....................................................................................................................72.4 Makingandmaintainingcontacts.................................................................................................23

3. Conclusion.................................................................................................................27



4

1. Preface

ThisworkbookispartofaseriesofresourcesforthedisabilityservicessectordesignedbyfuturesUpfrontforNDSwithfundingprovidedbytheNSWDepartmentofFamilyandCommunityServices;Ageing,DisabilityandHomeCare.

Theworkbooksinthisseriesare:

1.IndividualPractices–workingwithpeoplefromCALDbackgroundswithdisability

1.1Empathy–apracticetoconnectacrosscultures

1.2Activelistening–unconditionalpositiveregardacrosscultures

1.3Choicemaking–cross-culturaldifferencesandwhatcanwelearnfromthem

1.4ReflectivePractice–whydifferentpointsofviewmatter

1.5Workingeffectivelywithinterpreters

2.OrganisationalPractices–buildingaculturallyresponsiveorganisation

2.1Terminologyanddata–aguidetounderstandingculturaldiversityanddisability

2.2Makingthebusinesscase–whydiversityisgoodforbusiness

2.3Aculturallyresponsivepersoncentredorganisation–keyelements

2.4Leadingtowardsculturalresponsiveness–apracticalguideformanagers,teamleadersandcoaches

2.5Buildingadiverseworkforce–practicalstrategies

2.6Valuingbilingualworkers–strategiestorecruit,trainandretain

3.CommunityEngagement–workingalongsidediversecommunities

3.11Community@atime–culturallyresponsivecommunityengagementprinciplesandelements

3.2MakingLinks–networkingwithCALDCommunities

3.3Cross-culturalstory-basedmarketing–1story@atime

Thisworkbookispartof‘CommunityEngagement–workingalongsidediversecommunities’.

1.1 How to use this workbook? Thisworkbookcanbeusedinmanydifferentways,including:

´ Asaself-pacedlearningprogrambyanindividual



5

´ Asaself-pacedlearningprogramforagroup

´ Aspartofformaltrainingorganisedbyanorganisation

´ Aspartofcoachingandmentoring.

Thisworkbookincludesexercisesandopportunitiesforreflections(whenworkingbyyourself)ordiscussions(whenworkingwithothers).

Thereisplentyofroominyourworkbooktotakenotesandmakecomments.

1.2 What is this workbook about? ThisworkbookprovidesyouwiththepracticalskillsandknowledgefornetworkingwithCALDcommunities.ItprovidesastepbystepguideonhowtoidentifywhichCALDcommunity/iestonetworkwith–usingdemographicandotherdata;andencouragesyoutousetheresourcesalreadyathand:yourbilingual/biculturalworker,existinglinksandnetworkstounderstandandengagewithyouridentifiedcommunities.

Oneofthekeybuildingstonesoftheapproachoutlinedinthisworkbookisoneperson,onecommunityatatimeandwerecommendyouusethisworkbookafteryouhaveworkedthroughtheWorkbook3.1,“1community@atime–culturallyresponsivecommunityengagementprinciples”.

1.3 Outcomes: Attheendoftheworkbookyouwill:

´ Identifycurrentnetworkingpracticesofyourorganisation

´ Sourceandanalysedemographicandotherdatatoinformyournetworkingpractices

´ Identifyandapplythesteps/processesinvolvedineffectivenetworking.

1.4 Who is this workbook for? Thisworkbookisfor

´ Peopleinterestedinimprovingtheirculturallyresponsivepersoncentredpractice

´ Peoplewhowanttostrengthentheirabilitytofacilitatechoicesandchociesmaking

´ Peoplewhowanttoknowmoreaboutchoicesandwhatwecanlearnfromdifferentculturalpractices.



6

1.5 How long will it take to complete? Thisworkbookisquitecomprehensive.Itwilltakeyoutimetogothroughthelinksandresources.Leaveaside2-3hours.



7

2. The Workbook

2.1 Why making links with CALD communities is good for business OneofthemosteffectivestrategiesforengagingwithmanyCALDcommunitiesisthroughnetworking.Networkingisaboutestablishingrelationshipsandbuildingallianceswithindividuals,groupsandorganisationstoshareinformation,skillsandresources,andundertakingactivitiesthatmaybeofmutualbenefit.

Networkingisakeystrategyforincreasingtheparticipationofpeoplewithdisabilityfromculturallyandlinguisticallydiversebackgroundsandtheirfamiliesinyourservicesandprograms.

2.2 Benefits of networking Networkingwithyourcommunitiesprovidesmanybenefitsandopportunitiesincluding:

´ Buildingpositiverelationships,respectandtrustwiththecommunitiesyouworkalongsidebuildingnetworkswithcommunitygroups,organisations,communityworkers,religiousleaders,communityleaders,helpsengendertrustandrespectasyougettoknowthecommunityandtheygettoknowyourorganisation

´ Sharinginformation,knowledge,experienceandideas:networkscanbeaninvaluablesourceofinformation,knowledgeandideaswhichcanbeusedtolinkthepeopleyousupporttotheirlocalcommunities,engageinactivitieswithpeoplewhosharesimilarinterests.

´ Networkshelpbuildinclusivecommunities

´ Collaborationandpartnerships:networkingcreatesopportunitiesforcollaborationandpartnershipswithotherorganisations,communitygroups,businessesandthebroadercommunitygenerally.Thiscancreateopportunitiesforoutside-the-boxthinkingwhenworkingalongsideapersontoachievetheirgoalsandaspirations.

Reflection

Thinkingaboutyourorganisation,canyoulist3reasonswhyyourorganisationmaywanttonetworkwithCALDcommunity/ies?

.............................................................................................................................

.............................................................................................................................



8

.............................................................................................................................

.............................................................................................................................

2.1 Where do we start? ThestartingpointforbetternetworkingwithCALDcommunitiesistothinkcriticallyaboutyourcurrentclientprofileandyourcurrentnetworkingpracticesanddeterminehowwelltheyalignwithdiversityrepresentedinthelocalgovernmentareaswhereyouprovideservices(yourcatchmentarea)

Consider:

´ Whodoyoucurrentlyworkwith(clientprofile)?

´ WhatproportionofpeoplethatcurrentlyuseyourservicesarefromCALDbackgrounds?

´ Howdoyouknowtheabove(datacollection)?

´ Which,ifanyCALDcommunitiesdoyoucurrentlynetworkwith?

´ Doesyourcurrentprofileandyourcurrentnetworkingeffortsalignwiththedemographicsofyourcatchmentarea/s?

Answeringthesequestionswillgiveyouasnapshotofwhoyouareconnectedwithandhow.Itwillgiveyouanopportunitytoidentifyanygapsandinformyourfuturenetworkingstrategies.

Workbook Exercise

Part1:Whodoyoucurrentlyworkwith?1. Inwhichlocalgovernmentarea/sdoesyourorganisationwork?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

2. WhatarethethreelargestCALDcommunitiesinyourcatchmentarea?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................



9

.............................................................................................................................

3. WhatarethethreeCALDcommunitiesthathaverecentlyarrived(emerging)inyourcatchmentarea?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

4. WhatproportionofthepeopleyousupportarefromCALDbackgroundsand/orspeakalanguageotherthanEnglishathome?

.............................................................................................................................

.............................................................................................................................

5. Whichlanguage/sarespokenbythepeopleyousupport?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

6. WhatproportionofpeopleyousupportdonotspeakEnglishwellornotatall?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

7. Whatinformationaboutthepeopleyousupportdoyoucurrentlycollect?Doyoukeeparecordof:

´ Countryofbirth yes/no

´ Language/sspokenathome yes/no

´ Preferredlanguage yes/no

´ Preferredmethodsforreceivingcommunication yes/no

´ Englishlanguageproficiency? yes/no

Part2:CurrentNetworkingPractices1. ListtheCALD/multicultural/ethno-specificorganisations,groups,

networksandinteragenciesyouareinvolvedwith:....................................



10

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

2. ListtheCALDnetworksandinteragenciesyouareinvolvedwith:...............

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

3. Howdoyouensuretheinformationgatheredvianetworks,interagencies,keycontacts,issharedacrosstheorganisation?...........................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

4. Whatarethegaps?......................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

2.2 Determining the Community Onceyouhavelookedatandanalysedyourcurrentnetworkingpractices,thenextstepistodeterminewhichcommunitytotarget.Werecommendthatyoustartwithonecommunityatatime.Thiswillenableyoutoapplythestrategiesoutlinedinthisworkbookandreflectonwhatworkedandwhatdidn’tworksowell.Youcanthenusethelearningtoimproveyournetworkingstrategieswithsubsequentcommunities.UsethemodeldescribedinWorkbook1.4:ReflectivePracticetodothis.

Thestrategiesdescribedinthissectionarebasedontheoneperson,onecommunityapproach.Thiswillenableyoutousetheresourcesyoualreadyhaveathand,thatis,theknowledge,informationandskillsof:

´ thepeopleyoualreadysupport;



11

´ yourbilingual/biculturalworkforce;and

´ contactsyoumayalreadyhaveinthetargetedcommunity,

tobuildyournetworksasonestrategytoengageeffectivelywithpeoplefromCALDbackgroundswithdisabilityandCALDcommunitiesmorebroadly.

Part3.IdentifytheCALDcommunityyouwanttotarget

HowdoIdothis?Therearethreekeyquestionstoaskyourselfhere:

QUESTION1:WhatdoesthedemographicdataformycatchmentareatellmeaboutwhichCALDcommunitiesliveinthearea?

Considercollectingthefollowinginformation:

1. Whatarethemaincountriesofbirth?..........................................................

.............................................................................................................................

.............................................................................................................................

2. Whichcommunitieshavearrivedrecentlyintoyourcatchmentareas?.....

.............................................................................................................................

.............................................................................................................................

3. Whatarethemainlanguagesspokeninthelocalgovernmentarea(LGA)?.

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

4. Whatarethepopulationcharacteristicsofthemainandemergingcommunities,e.g.age,sex,educationleveletc,thatarerelevanttoyourservices?.........................................................................................................

.............................................................................................................................

.............................................................................................................................

5. WhatisthelevelofEnglishlanguageproficiencyforthesecommunities?.

.............................................................................................................................

.............................................................................................................................

6. AnyothercharacteristicsoftheLGAthatmayimpactonthesecommunities,e.g.transport,housingetc?

.............................................................................................................................



12

.............................................................................................................................

7. Havetherebeenanysignificantchangesinthecommunityprofilesincethelastcensus?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

Resourcestohelpyou:´ .idpopulationexpertsisacompanythatworkswithlocalgovernments

andotherservicestomakedemographicdataeasilyaccessibleandunderstoodsothatitcanbefreelyusedtoinformorganisationaldecisionmakingandplanning.Manylocalcouncilsnowusethisplatformtocreateaccessibleandeasytounderstanddemographicdata.TheeasiestwaytoaccessthisinformationonthewebistodoaGooglesearchusingthefollowingwords:“communityprofile”“id”andthelocalgovernmentareayouareinterestedin(eg”Marrickville”).Onceyouhavelocatedtherelevantcommunityprofileusethe“WhoareWe?”tabinthe“AreaProfile”menulocatedonthelefthandsideofthewebpagetoexplorethediversitydata.

´ TheAustralianBureauofStatistics(ABS)undertakesacensusoftheAustralianpopulationeveryfiveyears.Thisdataisanalysedandmadeavailablefreeofchargeat:http://www.abs.gov.au

´ ThePeopleofNSW2011isaveryusefulresourcewhichprovidesdemographicdatabasedonthe2011and2006ABSdataforallNSWlocalgovernmentareas.ItisproducedbyMulticulturalNSW.Itprovides4-pagesummariesforeachlocalgovernmentarea.ItincludesinformationaboutEnglishlanguageproficiencyforthemaincommunitieslivingintheLGA.Itcanbedownloadedintwopartsfrom:http://multicultural.nsw.gov.au/communities/communities/the_people_of_nsw/

´ ThePeopleofNSW2011isalsoavailableonthe“.id”platform.ThisonlineresourcedetailskeysocialandeconomiccharacteristicsofcommunitieslivingacrosstheState.Asnapshotofthesettlementhistoryofthetop30communitiesinNSW,bypopulationsize,isalsoavailable.AkeyfeatureofthisresourcecontainsaNSW-widedistributionmapforeachlanguagegroup.Itcanbeaccessedat:http://multiculturalnsw.id.com.au/

´ ThePeopleofAustralia2011containscomprehensivestatisticaldatafromthe2011CensusofPopulationandHousingconductedbytheAustralianBureauofStatistics(ABS).Itdisplayscensusdataintablesbasedon:age,gender,Englishproficiency,countryofbirth,ancestry,religion.Thedatais



13

brokendownintogeographicalboundariesincludingtheentirenation,state,localgovernmentarea(LGA)andsuburb.TheresourcewascompiledandpublishedbytheDepartmentofImmigrationandBorderProtection(DIBP).http://multicultural.nsw.gov.au/communities/communities/the_people_of_australia/

´ SettlementDatabaseprovidesstatisticaldataforgovernmentandcommunityagenciesinvolvedintheplanningandprovisionofmigrantsettlementservices.https://www.dss.gov.au/our-responsibilities/settlement-and-multicultural-affairs/programs-policy/settlement-services/settlement-reporting-facility

Reflection

Cutandpastethelinksaboveintoyourwebbrowserorclickonanyoftheresourceslistedabove:

Listsomeofthecharacteristicsofyourcatchmentarea:doyouhavealargecommunityofpeoplefromthesameculturalorlinguisticbackgrounds?;Isitanageingcommunityoryounger?Aretherehigherorlowerlevelsofcommunitydisadvantage?Aretherehigh/lowlevelsofproficiencyinEnglish

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

Whatothercharacteristicsdidyoufindinteresting?Why?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

Compilecommunityprofiledata

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................



14

Compilecommunityprofiledata

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

QUESTION2:Whatarethekeyissuesaffectingthecommunitiesinyourcatchmentarea?

HowdoIdothis?Startbytalkingwiththepeopleyoualreadysupport,thepeoplewhoworkwithyouandwithCALDdiversepeopleinyourcatchmentarea.Talktoyourexistingnetworks.Findoutwhatisimportanttothem,whatconcernsthemandconsiderhowyoumighttaketheseissuesandconcernsintoaccountwhenworkingalongsideyourcommunities.

Talkwithyourcontactsatyourlocalmulticulturalinteragenciesareagoodsourceofinformationforemergingissues.AlistofNSWMigrantResourceCentrescanbefoundat:http://www.eccnsw.org.au/Links/Migrant-Resource-Centres.aspx

Resourcestosupportyou:

LocalcouncilsarerequiredtodevelopaCommunityStrategicPlan.Itidentifiesthemainprioritiesandaspirationsoftheircommunitiesprovidingaclearsetofstrategiestoachievethisvisionofthefuture.Eachlocalcouncil’sCommunityStrategicPlanaddressesthefollowingfourkeyquestionsforthecommunity:

´ Wherearewenow?

´ Wheredowewanttobeintenyears’time?

´ Howwillwegetthere?

´ Howwillweknowwhenwehavearrived?

TheyareagoodsourceofinformationaboutthemainissuesandprioritiesforanumberofprioritytargetgroupsincludingpeoplewithdisabilityandpeoplefromCALD.YoucanfindtheCommunityStrategicPlanforeachlocalgovernmentareaonthatCouncil’swebsite,orgoogle:“communitystrategicplan”and“nameoflocalgovernmentarea”.



15

QUESTION3:Whataretheothercommunityresourcesavailableinthecommunity?

Whyisthisimportant?

Gettingtoknowwhoworksinyourcommunity,whattheydoandtheresourcesavailablemayhelpyou‘linkapersonyousupporttotheirinterestsandtotheirlocalcommunity.Thisnotonlybenefitsthepersonyousupportbuthelpscreateaninclusivecommunity.

Considerthefollowing:

1. Whichgroups,socialclubs,welfareorganisations,sportsgroups,religiousorganisationsareinyourcatchmentarea?...................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

2. Makealistofthese.Who’smissing?............................................................

.............................................................................................................................

.............................................................................................................................

3. WhatservicesandresourcesexistinthelocalCALDcommunities?E.g.,doestheCALDcommunityhavefundedwelfareandcommunityworkers?Otheractivesocialorreligiousgroups?Howwelldomainstreamservicesmeettheneedsofthecommunity?...............................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

Resourcestosupportyou:´ Internetandinternetbaseddatabases,eg:

http://www.datadiction.com.au/lincs/default.htm.Youcansearchthisdatabaseusingarangeofparamaters,eg“women”+“CALD”+“disability”.Thedatabasewillfindtheorganisation/snearestyourspecifiedLGA.Thefurtherdownthelistyougomeansthatthatorganisationorserviceisfurtheraway.

´ TheNSWMulticulturalHealthServicesDirectory,producedbyNSWHealthtogetherwithMulticulturalHealthPromotion,containsacomprehensive



16

listingofmulticulturalhealthservicesbyLGA.Itcanbefoundat:http://www.mhcs.health.nsw.gov.au/policiesandguidelines/supportinfo/pdf/nsw-multicultural-health-services-directory

Youcanalsofinddirectoriesoflocalcommunityorganisationsat:

´ Locallibraries

´ Localcouncilwebsites

´ Otherorganisations

´ MigrantResourceCentres

2.3 Identifying resources

Part4:Identifyyourinternalresources

HowdoIdothis?

ACTION:Developaworkerprofile

Rationale:

Developingaworkerprofilehelpsyouidentifytheuniquecharacteristicsofyourworkers,whichmayassistyouinmatchingworkerstothepeopleyousupport.

Bycollectingbilingual/biculturalskillsdataanorganisationcanquicklyidentifyindividualswhomaybeabletoinformnetworkingstrategiesfortargetedcommunities

Considerthefollowing:Doyoukeeparecordofyourworkersby:

´ CountryofBirth

´ Ethnicity

´ Language/sspokenathome

´ Willingnesstousebilingual/biculturalskillsatwork

´ Areasofinterests,activities,orskills?



17

Reflection

UsingtheinformationcollectedinParts1-3above,summarisetheinformationcollectedto:

´ developaprofileofthepeopleyousupport

´ developaworkerprofileanda

´ developademographicprofile.

Doesyour‘workerprofileandprofileofthepeopleyousupportreflectthediversityofthecommunitiesinyourcatchmentarea?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

Why?WhyNot?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

Now,identifythethreemostlikelycommunitiesyourorganisationshouldbetargeting::

1.........................................................................................................................

2.........................................................................................................................

3.........................................................................................................................

Nowyouneedtoconsiderwhatresourcesyouhaveathandtoassistyouwithnetworkingandengagingwiththesecommunities:

HowdoIdothis?ACTION:Identifybilingual/biculturalworkersinyourorganisation



18

Rationale:

Bilingual/biculturalworkersareoneofthemostunder-utilisedandvaluableresourceavailabletoorganisations.Theycanbeawealthofknowledgeandinformationabouttheircommunitiesandareoftenwellplacedtosupportanorganisationtonetwork.Howevermanyorganisationshavenosystemsinplacetoidentifytheirbilingual/biculturalworkerortoactivelyutilisetheseskills

Considerthefollowingquestions:Doyouactivelyencouragepeoplewithasecondlanguage/peoplefromCALDbackgroundsduringrecruitmentdrives?

Doyouactivelyusethebilingual/biculturalskillsofyourworker?

Ifyesarelanguage/biculturalskillspartofthepositiondescription?

Whatsystemsdoyouhaveinplacetoactivelysupportbilingual/biculturalworker?

ACTION:Consultwithbilingual/biculturalworker

Rationale:Itmightbeeasiesttoaskco-workersinyourorganisationquestionsaboutaculture,howeveritsimportantnottoassumetheywillknoweverythingabouttheircommunity/languagegroup.Allcommunitiesarediverse.Allcommunitiesareheterogeneous.Treatanyinformationgivenasaguide,somethingtotakeintoconsiderationwhendevelopingengagementstrategies.Beawareofculturalstereotypes

Considerthefollowingquestions:Organiseameetingorforumwithbilingual/biculturalworkerstodiscussbestwaysofengagingwiththeircommunities.Questionsyoumightaskinclude:

Whatarethekeycommunity,culturalorreligiousorganisationsrelevanttothiscommunity?

Whereandhowdopeoplegettheirinformation?

Wheredopeople‘hangout’?

Whatresourcesareavailabletosupportyournetworkingandengagementstrategies?

Whoelseshouldyoubetalkingto?

What(cultural)considerationsyoushouldtakeintoaccountsothatyourengagementandnetworkingstrategiesareculturallyresponsive?



19

ACTION:Developaprofileofthepeopleyousupport

Considerthefollowingquestions:Doyoukeepinformationabouttheofthepeopleyousupportby:

´ CountryofBirth

´ Language/sspokenathome

´ Englishlanguageproficiency

´ Preferredwayofreceivinginformation(inacommunitylanguage,audio,electronically,etc)

ACTION:Consultwiththepeopleyousupport

Rationale:

Ifyoualreadysupportpeoplewithdisabilityfromthesameethnicorlanguagebackgroundstothecommunityyouwanttotarget,talktothem.

Findoutwhathasworkedwellandnotsowellinthewaysyouhaveengagedwiththem.Alsoyoucanfindoutmoreabouttheircommunitynetworksandlinks.

Considerthefollowingquestions:Organiseameetingorforumwiththepeopleyousupportandtheirfamilies.Questionsyoumightaskinclude:

´ Whatarethekeycommunity,culturalorreligiousorganisationstheyarefamiliarwith?

´ Whereandhowdopeoplegettheirinformation?

´ Wheredopeople‘hangout’?

´ Whoelseshouldyoubetalkingto?

´ What(cultural)considerationsyoushouldtakeintoaccountsothatyourengagementandnetworkingstrategiesareculturallyresponsive?

Part5:IdentifyyourexternalresourcesACTION:Identifycommunityleaders,keycommunityorganisations,communityworkers,andreligiousleaders

Rationale:

Partnershipswithlocalorganisationsareveryusefulassourcesofknowledge.Ethno-specificorganisationsmakethemostsensealthoughotherscanalsobe



20

useful.OftentheseorganisationswillemployCALDworkerswhomaybeabletoprovideinformationandknowledgeonculturalissues.Theseincludethehistoryofthecommunity,howthecommunitytraditionallyseedisabilityanddisabilitysupport.

Thesepeoplemayalsoknowthebestwaytoaccesscommunitiessoyourserviceororganisationcanpromoteitselfinthecommunity.

Andonceyouhavemadecontactwithapersonororganisation,forfuturereferenceitwillbeusefultocreatealistofwhotheyare,whattheydo,andwhichcommunitiestheyworkwith

Consideraskingthefollowingquestions1. Whichgroups,organisationsexistinthearea?

.............................................................................................................................

.............................................................................................................................

2. Whataresomeplacesweremembersofthecommunitymaybecontacted?

.............................................................................................................................

.............................................................................................................................

3. Whatservicesandresourcesexistinthecommunity?E.g.doesthecommunityhavefundedwelfareandcommunityworkers?Otheractivesocialorreligiousgroups?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

4. Whoarethecommunityleadersallkeyrepresentativesofthecommunity?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

5. Arethereexistinginteragency/networksyoucantapinto?Wherearethey?Whendotheymeet?Forwhatpurpose?Whoisthecontactperson?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................



21

Resourcestosupportyou:

´ TheNSWMulticulturalHealthServicesDirectory,producedbyNSWHealthtogetherwithMulticulturalHealthPromotion,containsacomprehensivelistingofmulticulturalhealthservicesbyLGA.Itisavailablefrom:http://www.mhcs.health.nsw.gov.au/policiesandguidelines/supportinfo/pdf/nsw-multicultural-health-services-directory

´ Mostcouncilsproducedadirectoryoforganisationsworkingintheirlocalgovernmentarea(LGA).YoucanobtainacopybycontactingtherelevantCouncilordownloadedfromtheirwebsite.

´ MigrantResourceCentres(MRC's).ForalistofMRCsinNSWgoto:http://www.eccnsw.org.au/Links/Migrant-Resource-Centres.aspx

´ Ethno-specificandmulticulturalhealthworkers,multilingualdoctors(contactyourlocalhealthdistricttoobtainalist)

´ TheDepartmentofSocialServices,SettlementandMulticulturalAffairs,liststheservicesitfundsthroughtheSettlementGrantsprojects.Thefulllistcanbefoundat:http://www.dss.gov.au/our-responsibilities/settlement-and-multicultural-affairs/programs-policy/settlement-services/settlement-grants/funded-services

´ TheCRCwebsitelistsalargenumberofcommunityorganisationsinNSWhttp://www.crc.nsw.gov.au/communities/NSW_Community_Organisations

ACTION:Accesscommunityprofiles,monographsandhistoricalinformation

Rationale:

Itisusefultogetsomebackgroundinformationaboutthecommunityyouaretargeting.Theeasiestwaytogetaccesstohistoricaldata,monographsandcommunityprofilesisontheinternet.

ConsideraskingthefollowingquestionsMigration:whendidthatparticularcommunitymigratetoAustralia?

.............................................................................................................................

.............................................................................................................................

Whatarethepatternsofmigrationforthatcommunity?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................



22

Howlonghasthecommunitylivedinthetargetgeographicarea?

.............................................................................................................................

.............................................................................................................................

Whataresomeofthesignificanteventsinthehistoryofthecommunity?

.............................................................................................................................

.............................................................................................................................

Wheredoesthepowerlieinthecommunity?...................................................

.............................................................................................................................

.............................................................................................................................

Whataresomeofthepoliticalissues,suchassubgroupsandfactions,dosomegroupshavemorepowerandresources,dosomegroupshavesentonlysomemembersofthecommunityandnotothers?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

Whataresomeoftheculturalpractices,traditionsandritualsinthecommunity?

.............................................................................................................................

.............................................................................................................................

Resourcestosupportyou:´ TheDepartmentofSocialServicesproducesanumberofCommunity

ProfilesthatprovideinformationonkeygroupsofentrantsunderAustralia'sHumanitarianProgramme.http://www.dss.gov.au/our-responsibilities/settlement-services/community-profiles

´ Othersourcesofcommunityprofilesareavailablefrom:

´ http://ethnomed.org/

´ http://cirrie.buffalo.edu/culture/

´ TheCIA(CentralIntelligenceAgency)producesandregularlyupdatestheWorldFactbook.Itcontainsfactsoneverycountry,dependency,andgeographicentityintheworld.TheFactbookprovidesinformationonthehistory,people,government,economy,energy,geography,communications,transportation,military,andtransnationalissuesfor267worldentities.Itcanbesourcedat:https://www.cia.gov/library/publications/the-world-factbook/



23

´ Reflection

Monographs,communityprofilesandotherinformationaboutthecommunitiesyouworkalongsideareusefulforprovidinganoverviewofthatcommunity.Whathappenswhenyouapplythisgeneralisedinformationtoanindividual?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

Whatcanyoudotominimisethisrisk?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

2.4 Making and maintaining contacts

Part6:Makecontact

HowdoIdothis?ACTION:Planthecontact

Consider:Developingashortintroductionaboutyourorganisation,yourrole,andpurposeofcontactingindividual/group.

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

Whatdoyouhavetooffer?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................



24

ACTION:Getaface-to-facemeetingifappropriate

Consider:´ Makingcontactbytelephoneinitiallyandarrangemeeting

´ Determinewhetheraninterpreterisneededandarrangeasnecessary

ACTION:Prepareanagenda

Consider:Beclearabout:yourobjectivesforthemeeting;what'sinitforthecontact/youragency

ACTION:Havethemeeting

Consider:Haveyoubeentrainedincross-culturalcommunication?..................................

.............................................................................................................................

Areyouabletouseinterpreterseffectively?

.............................................................................................................................

.............................................................................................................................

Isyourproposedmeetingapproach/styleculturallysensitiveandappropriate?........................................................................................................

.............................................................................................................................

.............................................................................................................................

ACTION:Reflect/evaluate

Consider:Wasyourpresentationstyleculturallysensitiveandappropriate?Howdoyouknow?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

Whatweretheoutcomesofthemeeting:foryou?Foryourorganisation?Forthecontact?Doyouneedtofollow-upanyissues?

Whatwentwell?Whatdidn'tgowell?Whatdoyouneedtochange?



25

ACTION:Attendexistinginteragencies/networksifrelevant

Consider:´ Contactchairpersonandasktobeplacedontheagenda

Part7:Maintainyournetworks

HowdoIdothis?

ACTION:Followup

Consider:

´ Telephonecontactandthankthemformeeting(ifappropriate)

´ Ifyou'vepromisedtosendsomethingdoso

´ Invitetokeyorganisationalevents(AGM;celebrations,etc)

Part8:Shareyourlearningwithyourteam/organisation

HowdoIdothis?ACTION:Useexistingteamandothermeetingstosharethelearningfromyournetworkingacivities

Consider:´ Provideapresentationtoyourteam

´ Createafolderonyourcomputernetwork/inlibrarytostoreinformationgathered

Reflection

Copyandpasteintoyourwebbrowserorclickonanyofthelinksabove.Whichorganisationsarerelevanttoyourwork?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................



26

.............................................................................................................................

Whichorganisationsarerelevanttoyourwork?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................



27

3. Conclusion

Theaimofthisworkbookwastoassistyoutodeveloppracticalskillsandknowledgefornetworking withCALDcommunities.ItprovidedastepbystepguideonhowtoidentifywhichCALDcommunity/iestonetworkwith–usingdemographicandotherdata;andencouragedyoutousetheresourcesalreadyathand:yourbilingual/biculturalworker,existinglinksandnetworkstounderstandandengagewithyouridentifiedcommunities.

Youmayalsowanttohavealookatandsharewithyourteamsomeoftheotherworkbooksrelatingspecificallyto‘IndividualPractices–workingwithpeoplefromCALDbackgroundswithdisability’andWorkbook3.1“1community@atime-culturallyresponsivecommunityengagementprinciplesandelements”

Reflection

Whataresomeofthetakeawaymessagesfromthisworkbook?Aretherethingsyoudisagreewith?Wastheresomethingthatsurprisedyou?

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

.............................................................................................................................

3.2 making links - national disability services...individual practices – working with people from...

Documents