3306 multi-resource scheduling
DESCRIPTION
Multi-Resource SchedulingTRANSCRIPT
]Orange County Convention CenterOrlando, Florida | May 15-18, 2011
MRS: Demand Analysis & Staffing Efficiency Cockpits for the Professional Service
Kay Werner Joerg Brosowski
Real Experience. Real Advantage.
[ Professional Services – Industry Process Overview
2
SupportProcesses
StrategyProcesses
CoreLead-to-Cash
Processes
Business Development
Account Mgt& Sales
Service Delivery Billing
Talent Supply Chain
Processes
Service Port-folio Mgmt
StrategyManagement
BusinessPlanning
CorporatePerformance Mgmt
Risk & Compliance
Subcontractor MgmtProcurement Finance Human Capital Mgmt IT
Recruiting & On-boarding
Training & Development
Performance & Compensation
Operational Workforce Mgmt
Strategic Workforce Mgmt
Business Development, Client & Opportunity Management
Business & IT Service Management
Project & Engagement Management
Real Experience. Real Advantage.
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Learning Points
Learn why SAP has the most comprehensive offering for management of talent and resourcesDiscover how the SAP Multi-Resource Scheduling application is complemented by the two new cockpit modeling solutionsLearn how you can optimize the staffing processes by the use of aggregated analyticsView a demonstration of the two cockpits and uncover how you can easily apply these in your business environment
Real Experience. Real Advantage.
[ Talent Supply ChainSAP Solutions – Key Driver for Talent Management
ResourceManagement
ServicePartners
SupplierManagement
OfferingDevelopment
DemandManagement
TalentManagement
Industry Talent
Clients
WorkforceMgt
ServiceProcurement
NetweaverPortal
CRM
cProjects
xRPM
BI-IP/OutlookSoft
CRM
E-Recruiting
LearningSolution
Performance Mgmt
Succession Planning
Employee Self-Service
Manager Self-Service
HCM Analytics
HCM
MRS Multi-ResourceScheduling
Real Experience. Real Advantage.
[Professional Services TodayIntegrated Service Delivery (ISD)
Combination of delivery of the following in combination
Local consulting RegionalGlobal (Global Delivery, Global Hubs,..)
Combination ofRemoteOn site
Selling ‘Bill of Service’Reusing productized servicesAgreed results, fixed price, fixed time
If all bullet points are met then it is Integrated Service Delivery in its purest form.
Integrated Service Delivery is the ability to “Slice and Dice” a project into service components and deliver several cubicles in combination
Real Experience. Real Advantage.
[ SAP Resource Management Effective Staffing with Multi-Resource Scheduling
“I need two CRM-TPM experts in three days for six weeks from Tuesdays to Thursdays part time in Indianapolis for a project blueprinting phase with expertise in consumer products and excellent communication skills!”
MRS offers a strong customer base and supports …
Flexible staffing scenarios High scalabilityOrganizational transparencyRequest trackingSkill visibility and availabilityPowerful search engineQualification modelingAccurate analytics and reportingEfficiency and optimizationAbility for enhancementsIntegration featuresDeployment optionsDistributed delivery model
Real Experience. Real Advantage.
[ MRS Challenges => Solutions
Marcus Weiss Regional Resource Manager
Solutions
Staffing Efficiency Cockpit
Provides high level analysis of incoming resource demand in terms of resources, revenue and working days
Tracks and analyses process efficiency from incoming request validation through resource proposal to hard booking
Allows for tracking of open, staffed and closed resource requests
Shows the status of requests and their effect in terms of number of resources, the projected revenue as well as effort days that they impact
Provides historical as well as forecasted information
Allows for further filters on data by Regions, Countries, Practice, Skill Levels, and Solutions
Provides links to detailed reports
Shows key figures for each milestone –average days, realized, total, and closed
Provides current and historical analysis
Allows for further filters on data by Regions, Countries, Skill Levels, Solutions and Resource Analysts
Provides links to detailed reports
Demand Analysis Cockpit
Challenges
Marcus knows that success of his company and his shareholders depends on the ability of his company to properly and efficiently staff project requests. To enable his company to succeed he would like to have a quick visual overview of his key success indicators such as:
Incoming resource request in terms on number of individuals, the project revenue they could generate, and working days.
Historical information on how well the requests have been met, as well as, the know future request pipeline.
Information on what request have been closed, for what region, solution, skill level.
Efficiency with which staffing milestones are reached by region, country, resource analyst etc.
Real Experience. Real Advantage.
[ Demand Analysis Cockpit- Demo
Real Experience. Real Advantage.
[ Staffing Efficiency Cockpit- Demo
Real Experience. Real Advantage.
[ BI Modeling Solution Overview
Demand Analysis and Staffing Efficiency cockpits are composed of three dashboards each:
Demand Analysis- Resource, Revenue, DaysStaffing Efficiency-Time to Staff, Time to Proposal and Time to Validate
The solution comes with: Technical Quick Guide Implementation Modeling Guide Dashboard and Crystal Report TemplatesMRS BW Data sources/Extractors
Cockpits can be implemented together or individually, and will need to be adjusted to clients specific company requirements and system environment.
Real Experience. Real Advantage.
[ Technical Architecture
There are three demand analysis dashboard and three staffing efficiency dashboards; each combination is linked to each other and comprises a cockpit
Data flows is the following:
SAP MRS operational data => BW => Crystal Reports => Xcelsius dashboards
Includes new MRS related BW extractors/data sources; modeling on SAP BW with one new InfoProvider and 18 queries that feed 20 Crystal Reports
SAP Integration Kit is used for communication between Crystal Reports and BW; Live Office used for communication between Crystal Reports and Xcelsius
Dashboards can be viewed with flash player + Internet Explorer
Enterprise 3.1
Crystal Reports 2008
Xcelsius 2008
Live Office
SAP Integration Kit
SAP MRS 7.0
SAP BW 7.02
Extractors/Data Sources
Real Experience. Real Advantage.
[ Xcelsius and BW Data Accessing BW Data
BW Connection
BICS Connection (Business Intelligence Consumer Services)
XCELSIUS DASHBOARD
WEB INTELLIGENCE
CRYSTAL REPORTS
UNIVERSE
BWLIFE OFFICE
XCELSIUS DASHBOARD
BICS CONNECTION BW
Real Experience. Real Advantage.
[ I’m Interested, What should I consider
Do the cockpits address my business pain points, what adjustments would I want to make?Do I have the minimal infrastructure to support the cockpits?The cockpit starter kits are free of charge, however, implementation effort should be assessed
Real Experience. Real Advantage.
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Key Learnings
Multi-Resource Scheduling solution is part of the Professional Services Industry solution suiteMulti-Resource Scheduling allows you to find the right resource, for the right job, at the right timeComplementing the Multi-Resource Scheduling solution are two cockpits: Demand Analysis and Staffing Efficiency Cockpits are free of charge, supported by a comprehensive started kitsCockpits allow for a quick, aggregated and visual overview of key indicators related to incoming resource request, and the milestones related to the staffing process
Real Experience. Real Advantage.
[ Contacts
Q&A
Kay WernerSolution Manager – Insight & AnalyticsIBU Professional Services SAP Labs LLCPalo Alto, CAE [email protected]
Joerg BrosowskiDevelopment ManagerSAP America, Inc.Newtown Square, PAE [email protected]
Real Experience. Real Advantage.
[
]Thank you for participating.
SESSION CODE: 3306Multi-Resource Scheduling: Demand Analysis and Staffing Efficiency Cockpits for the Professional Service Industry
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