3335-1 june 23, 2006 kevin d. wilde vp, chief learning officer general mills, inc. food for thought:...
TRANSCRIPT
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June 23, 2006Kevin D. Wilde
VP, Chief Learning OfficerGeneral Mills, Inc.
Food For Thought:Building Great LeadersAt General Mills
Food For Thought:Building Great LeadersAt General Mills
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Thank You!
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Extreme Make Over
Taste for:Taste for:
- Drama of Business and MarketingDrama of Business and Marketing
- Excitement of LeadershipExcitement of Leadership
- Calling for DevelopmentCalling for Development
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Chief Learning Officer
Helping General Mills Win:
– Building Great Leaders– Global Selection &
Development, Bench Strength
– Creating Innovation Drivers– Structure, Practice, People– Funding Innovation through Efficiency & Execution
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• World’s 6World’s 6thth largest food company largest food company
• $12.5 billion in FY05 net sales$12.5 billion in FY05 net sales
• 28,000 employees28,000 employees
• Marketed in moreMarketed in morethan 100 countriesthan 100 countries
General MillsGeneral MillsThe Company of ChampionsThe Company of Champions
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General Mills: Company of Champions
Our ValuesOur Values
• Championship BrandsChampionship Brands
• Championship PeopleChampionship People
• Championship InnovationChampionship Innovation
• Championship PerformanceChampionship Performance
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CHAMPIONSHIP
brands Building leading brands thatBuilding leading brands that our consumers trust around our consumers trust around the world – making lives the world – making liveseasier, healthier and more funeasier, healthier and more fun
....................
The Company of Champions
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Championship Brands
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U.S. Market Share PositionsU.S. Market Share Positions
Refrigerated yogurtRefrigerated yogurt 11Ready-to-eat cerealsReady-to-eat cereals 22Frozen vegetablesFrozen vegetables 11Refrigerated doughRefrigerated dough 11Ready-to-serve soupReady-to-serve soup 22Dessert mixesDessert mixes 11Frozen baked goodsFrozen baked goods 11Frozen hot snacksFrozen hot snacks 22Microwave popcornMicrowave popcorn 22Dry dinnersDry dinners 11Fruit snacksFruit snacks 11Mexican productsMexican products 22
RankRank
ACNielsen Plus Wal-Mart Projection
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The Company of ChampionsThe Company of Champions
Diverse, talented, committedDiverse, talented, committedpeople – constantly learningpeople – constantly learningand growing, and contributingand growing, and contributingto our communitiesto our communities
CHAMPIONSHIP
people CHAMPIONSHIP
people ..................
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May 2005May 2005
““Top 20 CompaniesTop 20 Companies For Leaders” For Leaders”
Black MBA MagazineBlack MBA MagazineSummer 2005Summer 2005
““Top 50 Under 50”Top 50 Under 50”
Individual Development PlanIndividual Development Plan
Development
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• Fortune’s Fortune’s “America’s Most Admired Companies”“America’s Most Admired Companies”“100 Best Companies to Work for”“100 Best Companies to Work for”
• Working MotherWorking Mother “Best Companies for Women of Color”“Best Companies for Women of Color”
• Business WeekBusiness Week “America’s Top Givers” “America’s Top Givers”
• The Conference Board The Conference Board “Ron Brown Award - Corporate Achievement”“Ron Brown Award - Corporate Achievement”
• Business EthicsBusiness Ethics “100 Best Corporate Citizens”“100 Best Corporate Citizens”
• Working MotherWorking Mother “100 Best Companies” “100 Best Companies”
• Latina Style MagazineLatina Style Magazine “50 Top Companies in U.S. for Latinas”“50 Top Companies in U.S. for Latinas”
• NAFENAFE“Top 30 Companies for Executive Women”“Top 30 Companies for Executive Women”
What Others Say
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What Our People Say
““I would recommend I would recommend General Mills as a General Mills as a
great place to work”great place to work”
““Overall Commitment”Overall Commitment”
““I believe management I believe management decisions are consistent decisions are consistent
with company’s core values”with company’s core values”
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* Adjusted for Stock Splits and Spin-offsSources: Economic History Services (Inflation data) and Dow Jones & Company, Inc.
1928 – 20051928 – 2005
Stock Price Performance
General Mills
Dow Jones Industrials
77-year Compound Annual Growth
General Mills: 7.5%*Dow Jones Industrials: 4.8%Inflation: 3.2%
0
50
100
150
200
250
1933
1938
1943
1948
1953
1958
1963
1968
1973
1978
1983
1988
1993
1998
2005
1928
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WHY LEADERSHIP?WHY LEADERSHIP?
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How Important Is Leadership To Me?
Importance
Individual Contributor
People Manager
Director/Vice President
Leadership
Managerial
Technical
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Leadership Development Resource
• General Mills, in collaboration with Zenger-General Mills, in collaboration with Zenger-Folkman, created a leadership development Folkman, created a leadership development program.program.
• Titled “Building Great Leaders”, it is based on Titled “Building Great Leaders”, it is based on internal research as well as material from internal research as well as material from Zenger-Folkman. Zenger-Folkman.
• The Zenger-Folkman research is based on their The Zenger-Folkman research is based on their book “The Extraordinary Leader” book “The Extraordinary Leader”
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Relationship between *turnover and Leadership Effectiveness
Ave
rag
e P
erce
nt
Tu
rno
ver
More effective leaders have lower turnover.
* Results from a large insurance company
Leadership Effectiveness
19
14
9
0
2
4
6
8
10
12
14
16
18
20
Bottom 30% Middle 60% Top 10%
Impact of Leadership Effectiveness on *Turnover
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Impact of Leadership Effectiveness on *Net Income
Net
In
com
e
Leadership Effectiveness
-2000000
-1000000
0
1000000
2000000
3000000
4000000
5000000
Bottom 10% Middle 80% Top 10%
More effective leaders generate higher income.
* Results from a large mortgage bank
$1.2 MM
$2.4 MM
$4.5 MM
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Impact of Leadership Effectiveness on *Perceptions of Customer Satisfaction
Per
cep
tio
ns
of
Cu
sto
mer
S
atis
fact
ion
PC
TL
39
49
68
0
10
20
30
40
50
60
70
Bottom 20% Middle 60% Top 20%
More effective leaders have more satisfied customers.
* Results from a large high technology company
Leadership Effectiveness
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Results From a Large ManufacturerE
mp
loye
e S
atis
fact
ion
In
dex
Leadership Effectiveness Percentile
0
10
20
30
40
50
60
70
80
90
1st–9th
10th–19th
20th–29th
30th–39th
40th–49th
50th–59th
60th–69th
70th–79th
80th–89th
90th–100th
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Strong Correlation Between Employee Commitment and Company Performance
% Change in Operating Margin% Change in Operating Margin
-5
-4
-3
-2
-1
0
1
2
3
4
5
-2.01
+3.74
Low Commitment CompaniesLow Commitment Companies
High Commitment CompaniesHigh Commitment Companies
+
+
+
+
+
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Leadership
Development
Empowerment
Commitment
Key Drivers of Commitment at General Mills
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TT OO
PP
Development: P+O+T
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TT OO
PPWhere do you find it:Where do you find it:
– Classes/projectsClasses/projects
– ActivitiesActivities
– Work ExperiencesWork Experiences
Tell Me About Your … Passion
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WHAT IS LEADERSHIP?WHAT IS LEADERSHIP?
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Built on Internal & External Research
EXTERNAL EXTERNAL
: Zenger-Folkman ConsultingZenger-Folkman Consulting
• 200,000 evaluations on 20,000 200,000 evaluations on 20,000 people Top 10% vs. bottom people Top 10% vs. bottom 10%10%
: Lominger AssociatesLominger Associates
• Similar 360 database and Similar 360 database and analysisanalysis
: Center For Creative LeadershipCenter For Creative Leadership
• 20 year study of benchmark 20 year study of benchmark leadership 360leadership 360
INTERNAL
: Executive Interviews and Strategy analysis 1999-2002
: 400 360º reports & coaching plans
: Ongoing study of 100+ of best leaders and “derailed” leaders.
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General Mills Leadership Is…
• Demonstrates unquestionable integrity• Engenders trust at all levels
• Communicates a compelling vision• Develops winning strategies• Connects to the outside world• Encourages innovation
• Inspires and motivates• Collaborates across boundaries• Develops: people, organizations, self• Values diversity
• Sets aggressive goals and clear priorities• Delivers on commitments—long/short• Makes timely, high-quality decisions• Adds value with superior expertise
INNOVATION PEOPLE
INTEGRITY
RESULTS
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TT OO
PPWhere do you find it:Where do you find it:
– Classes/projectsClasses/projects
– ActivitiesActivities
– Work ExperiencesWork Experiences
Tell Me About Your … Opportunity
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SO HOW TO DEVELOP LEADERSHIP?SO HOW TO DEVELOP LEADERSHIP?
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Focus on “Gaps” as a Start
Low Score
1
A
• Opportunity• Limiter
G
H
I
J
K
L
M
N
O
P
D
E
F
B
C
3 4 52
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Focusing on Less Positive Issues Has Limitations
Averageat everything
1 2 3 4 5
P
O
N
M
L
K
J
I
H
G
F
E
D
C
B
A
Will fixing one or two less-positive
issues have a dramatic impact on leadership effectiveness?
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Impact of Leadership Effectiveness on *Employee Engagement/Commitment
90
80
70
60
50
40
30
20
10
90th
–100
th
80th
–89t
h
70th
–79t
h
60th
–69t
h
50th
–59t
h
40th
–49t
h
30th
–39t
h
20th
–29t
h
10th
–19t
h
1st
– 9
th
Leadership Effectiveness Percentile
Poor LeadersCreate
Dissatisfaction
Good Leaders Have an
Adequate Impact
Great LeadersMake a Great
Difference
Em
plo
yee
En
gag
emen
t/C
om
mit
men
t
Percentile
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SO HOW TO DEVELOP SO HOW TO DEVELOP GREATGREAT LEADERSHIP?LEADERSHIP?
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““Great LeadersGreat Leaders
Are not defined by Are not defined by the absencethe absence of of weaknesses …weaknesses …
… but rather the possession of a few profound strengths.”
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Impact of Leadership Effectiveness Without Any Perceived Strengths
Number of Strengths
34
0
10
20
30
40
50
60
70
80
90
100
0 1 2 3 4 5
Ave
rag
e P
erce
nti
le S
core
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Impact of One Strength on Overall Perception of Leadership Effectiveness
34
64
0
10
20
30
40
50
60
70
80
90
100
Average Percentile
Score
0 1 2 3 4 5
Number of Strengths
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Three Strengths Raises Leadership Effectiveness to the 81st Percentile
Number of Strengths
Ave
rag
e P
erce
nti
le S
core
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SO HOW TO BUILD A STRENGTH?SO HOW TO BUILD A STRENGTH?
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Current Approach to Change Plans
CurrentCurrentPerformancePerformance
People question ability
on technical expertise.
Desired Desired FutureFuture
PerformancePerformance
People have confidence in technical
expertise.
More,Better,Faster,Smarter
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The Problem With the Direct Approach
More,Better,Faster,Smarter
There are Limits to:
Consider creative routes to the same destination:
Cross- Training
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Characteristics of a Great Basketball Player
Height
Speed
Tall & Slow
Tall & FastTall & Fast
Short & Fast
Powerful
Combination
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Impact of Drive for Results and Interpersonal Skills
% o
f L
ead
ers
at 9
0th
Per
cen
tile
9 13
66
0
10
20
30
40
50
60
70
InterpersonalSkills
Drive forResults
Drive forResults and
InterpersonalSkills
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Technical Expertise
DifferentiatingCompetency
Competency Companion
InterpersonalSkills
A Competency Companion to Technical Expertise
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Honesty & Integrity
DifferentiatingCompetency
Competency Companion
Assertiveness
A Competency Companion to Honesty & Integrity
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StrategicPerspective
Customer Focus
Innovation
Analytical & Problem-
Solving Skills
Communication
Business Acumen
Establishing Stretch Goals
Companion Behaviors for Strategic Perspective
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TT OO
PPWhere do you find it:Where do you find it:
– Classes/projectsClasses/projects
– ActivitiesActivities
– Work ExperiencesWork Experiences
Tell Me About Your … Talents
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1.1. This Guy is a MarkEd Grad and Works as This Guy is a MarkEd Grad and Works as the CLO at General Millsthe CLO at General Mills
Cliff Notes On This Session
2. Technical Knowledge is assumed2. Technical Knowledge is assumed
3. Passion + Competence + Opportunity3. Passion + Competence + Opportunity
4. Impact through Leadership4. Impact through Leadership
… … All about ConnectingAll about Connecting
5. Eat More Cereal!5. Eat More Cereal!
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Thank You!