3.knowledge and wisdom
TRANSCRIPT
-
8/8/2019 3.Knowledge and Wisdom
1/40
August 30, 2010
-
8/8/2019 3.Knowledge and Wisdom
2/40
` Meaning of Knowledgeand Wisdom
` Difference between Knowledgeand Wisdom
` Knowledge Workerversus Wisdom Worker
` Concept of KnowledgeManagement` Concept of Wisdom management
` Wisdom BasedManagement
-
8/8/2019 3.Knowledge and Wisdom
3/40
Knowledge
` Expertise and skills acquired by a person through
experience or education
` The theoretical or practical understanding of asubject
` Awareness or familiarity gained by experience of a
fact or situation
` An important resource to create learningcapabilities in an organization
` Must be true, justified and believed
-
8/8/2019 3.Knowledge and Wisdom
4/40
` Data items are representations of events,
people, resources, or conditions They are the raw material for information
` Information adds value to data It provides recipients with understanding,
insights, conclusions, decisions,
confirmations, or recommendations
-
8/8/2019 3.Knowledge and Wisdom
5/40
` Knowledge is information organized and
processed to convey understanding,
experience, accumulated learning, and
expertise as they apply to a problem oractivity
Knowledge is information in context
Knowledge reflects associations and guides or
rules forbehavior
-
8/8/2019 3.Knowledge and Wisdom
6/40
` Acquaintance with facts, truths, or principles, as
from study or investigation; general erudition
(extensive learning)
` Familiarity or conversance, as with a particularsubject
` Acquaintance or familiarity gained by sight,
experience, or report
` The fact or state of knowing; the perception of factor truth; clear and certain mental apprehension
-
8/8/2019 3.Knowledge and Wisdom
7/40
Explicit Knowledge
` Formal knowledge that is acquired in documents
of the organization like
Reports, articles, manual, pictures, sound,video, software, brochures, online (company
website)
Defines the identity and competencies of the
organization
Articulated knowledge the words we speak,
the books we read, the reports we write, data
we compile
-
8/8/2019 3.Knowledge and Wisdom
8/40
Tacit Knowledge
` Personal knowledge that an individual gains
through his experience
` It is shared and exchanged through directinteraction
` Practical knowledge that is the key to get things
done
Includes intuition, beliefs, values, perspectives formedduring an individuals experiences
In an organization, it is the collective mindset of everyone
in the organization, which then assumes a unique set of
beliefs and assumptions
-
8/8/2019 3.Knowledge and Wisdom
9/40
` The quality or state of being wise
` Knowledge of what is true or right coupled with just
judgment as to action
` Sagacity (farsightedness), discernment, or insight` Scholarly knowledge or learning
` Wise sayings or teachings; precepts
` A wise act or saying
` Ability to make correct judgments and decisions
` It cannot be taught or acquired it has to be
earned and learned
-
8/8/2019 3.Knowledge and Wisdom
10/40
Knowledge = Information + Awareness
Wisdom = Knowledge + Experience + Sound
Judgement
Wisdom = Information + Awareness +
Experience + Sound Judgement
-
8/8/2019 3.Knowledge and Wisdom
11/40
Knowledge Wisdom
` Knowledge is information of
which someone is aware
` Knowledge is also used to
mean the confident
understanding of a subject,
potentially with the ability to
use it for a specific purpose
` Time: Changes overtime
` Source: Learning, education
` 'Wisdom' is the ability to
make correct judgments and
decisions
` It is an intangible quality
gained presumably through
experience` Ability to apply knowledge
from one context to different
contexts
` Time: Timeless
`
Source: Per sonalExperience
-
8/8/2019 3.Knowledge and Wisdom
12/40
Knowledge Wisdom
` Knowledge is collection of
information
` It is a deterministic process;
knowledge can be measured
` It can be acquired
` It leads t o wisdom
` Involves identification and
analysis of available
information; It plans and
controls actions to develop
knowledge assets forfulfilling organizational goals
` It is the analysis and
interpretation ofinformation
` It cannot be determined or
measured
` It cannot be acquired
` Is the outcome ofknowledge` It is the process by which we
judge between right and
wrong, good and bad
-
8/8/2019 3.Knowledge and Wisdom
13/40
Knowledge Wisdom
` It can be shared or
expressed by everyone
` It resides in the brain
` It is intellectual
` One can learn it
` It is rational and objective
` It is bound by logic and
reasons
` It applies rules
` It is individualistic wisdom
level ofall is different
` It resides in the mind & soul
` It is divine
` One can awaken to it &
acquire it` It is subjective & imaginative
` It is bound by spirituality and
not bound by rules
` It applies judgment
-
8/8/2019 3.Knowledge and Wisdom
14/40
` Knowledge teaches us to use our senses, to
observe and evaluate things or events around us
and our predecessors with a proper way of
recording` Wisdom teaches us what works and what does
not
` With a perfect blend ofknowledge and wisdom
in our lives, we c a n eliminate fear; we canmake our lives better
-
8/8/2019 3.Knowledge and Wisdom
15/40
` Since wisdom is a lifelong experience, it may also
be enhanced through knowledge
` Wisdom is also the common sense to apply
knowledge` Some theories also suggest that while knowledge
is gained from the outside world, wisdom comes
from the divine and inner self.
` They're are both related and cannot be appliedwithout each other
-
8/8/2019 3.Knowledge and Wisdom
16/40
` One must seek knowledge to awaken
wisdom
` The more we know, the more we realize
how much we do not know
` The wiser we grow, the more wisdom we
believe is yet to be discovered
` Wisdom does not come in sealed packets it has to be earned through free, fair and
higher standard of thinking
-
8/8/2019 3.Knowledge and Wisdom
17/40
` Knowledge is the awareness of the right facts and
figures and applying for use in everyday life.
` It may or may not be the right use.
` For example, dropping of the atomic bombs onJapan during World War II was an application of
knowledge
` Wisdom is the understanding of facts couple with
common sense and good judgment` The word has positive connotations which means
it is used only for the right cause
-
8/8/2019 3.Knowledge and Wisdom
18/40
` We all know that alcohol, drugs, cigarettes are
injurious to health
` But we continue to consume for our own interest
` We misuse the knowledge we have about them` Terrorists some of them are the most well-read,
knowledgeable people around
-
8/8/2019 3.Knowledge and Wisdom
19/40
-
8/8/2019 3.Knowledge and Wisdom
20/40
` Is human mental work performed to generate
useful information and knowledge
` Indoing it, knowledge workers
Access and use data (observation or inrepositories)
Access and use per sonal knowledge,
organizational knowledge, and external
knowledge Employ mental models
Apply significant concentration and attention
-
8/8/2019 3.Knowledge and Wisdom
21/40
` Transforms corporate and personal experiences
into knowledge through capturing, assessing,
applying, sharing, and disseminating it within the
organization to solve specific problems or tocreate value
` Term coined by Peter Drucker in 1959
` One who primarily works with information
` Develops and uses knowledge in the workplace` Uses any form of recorded knowledge for
performance of regular business activities
-
8/8/2019 3.Knowledge and Wisdom
22/40
Managers
Professors
Financial analysts
Systems analysts
Accountants
Lawyers
Students
Characterized by:
` Knowledgeand
expertise
` Educationplus
ability to becreative,
innovative, solve
problems, and
create systems
-
8/8/2019 3.Knowledge and Wisdom
23/40
-
8/8/2019 3.Knowledge and Wisdom
24/40
CoreCompetenciesCoreCompetencies
` Thinking skills having a vision
how the product or the company can
be better
`
Continuous learning
unlearningand relearning in tune with fast-
changing conditions
` Innovative teams and teamwork
via collaboration, cooperation, and
coordination
` Creativity dreaming new ways to
advance the firm
-
8/8/2019 3.Knowledge and Wisdom
25/40
CoreCompetencies contd.CoreCompetencies contd.
` Risk taking and potential
success making joint decisions
with calculated risk
` Decision action taking bewilling to embrace professional
discipline, patience, and
determination
`
Culture of responsibility towardknowledge loyalty and
commitment to ones manager or
leader
-
8/8/2019 3.Knowledge and Wisdom
26/40
Traditional vs.Smart ManagersTraditional vs.Smart Managers
Action-oriented Learning-oriented
Spend most time
supervising, delegating,
controlling and ensuring
procedures are complied
Focus on organizational
learning to ensure
operational excellence
Mastered the work of the
subordinates because they
were once workers
Expected not to have
mastered the work of the
subordinates
A supervisor and an order
giver
A facilitator and a teacher
-
8/8/2019 3.Knowledge and Wisdom
27/40
` Get the organization moving towardsachieving goals in line with rate of change
` Promote active learning to improve
knowledge workers capacity to create,produce, and respond to change
` Provide opportunities for knowledge workersto brainstorm ideas, exchange knowledge,
and devise new ways of doing business
-
8/8/2019 3.Knowledge and Wisdom
28/40
FactorsFactors Aff ectingAffecting KnowledgeKnowledge
WorkersWorkers ProductivityProductivity` Time constraints and work pressures
` Knowledge workers performing tasks that the
firm did not hire them to do
` Work schedule mismatch
` De-motivation against knowledge workers
productivity
-
8/8/2019 3.Knowledge and Wisdom
29/40
` Timeavailable
` Human motivation
` Limits to human
attentionand
concentration
` Planning and
scheduling ofwork
` Humancognitive
limits
` Dual processing
losses
` Taskdesign
` Reuse of
processes andstructures
ChallengesChallenges facedfaced byby KnowledgeKnowledgeWorkersWorkers
-
8/8/2019 3.Knowledge and Wisdom
30/40
Responsibilities ofSmart ManagersResponsibilities ofSmart Managers` Managing knowledge workers
` Searching out, creating, sharing, and usingknowledge regularly
` Maintaining work motivation among knowledge
workers
` Hiring or recruiting bright, knowledge-seeking
individuals
` Managing collaboration, coordination and
concurrent activities among knowledge workers
-
8/8/2019 3.Knowledge and Wisdom
31/40
ResponsibilitiesResponsibilities ofof KnowledgeKnowledge
WorkersWorkers--KnowledgeKnowledge WorkWork ActivitiesActivities
` Acquiring knowledge (scan, monitor, and search)
` Designing (model, plan, organize, schedule, and
author)
` Assessment
` Decision Making (formulate, analyze, and choose)
` Communication (present, persuade, and motivate)
` Monitoring
` Scheduling
-
8/8/2019 3.Knowledge and Wisdom
32/40
` Expansion and/or conservation of
individual and group knowledge work
resources
` Work effectiveness to increase value in
meeting needs of organization (relevant
data and effective use of knowledge,
expertise, and creativity)` Work efficiency (reduce cost in terms of
time and energy
-
8/8/2019 3.Knowledge and Wisdom
33/40
` Job specificand general knowledge
` Increaseknowledge baseandnetwork
` Maintainindividual expertise
` Examples: Scanning professional literature
Attending professional meetings
Learning about new technology
Learning features ofnew software Building and maintaining anetwork ofcontacts
-
8/8/2019 3.Knowledge and Wisdom
34/40
` Manage knowledge work to achieve effective
result using time and mental resources
efficiently
` Maintain work motivation` Maintain readiness to work
` Plan, sequence, and schedule activities
` Allocate effort and control switching among
tasks
` Manage collaboration
-
8/8/2019 3.Knowledge and Wisdom
35/40
` Infinite ability to expand work
` Infinite ability to increase quality and
extensiveness of work
` Ability to work hard and accomplish little ornothing
` Knowledge work productivity used-up in: Customization
Quality Expansion of scope/extent
-
8/8/2019 3.Knowledge and Wisdom
36/40
` Understand and adopt the organizational
culture
` Align personal / professional growth with the
corporate vision` Possess the attitude of collaboration and
sharing
` Possess innovative capacity and creative mind
` Have a clear understanding of the business inwhich they are involved
` Always willing to accommodate uncertainties
-
8/8/2019 3.Knowledge and Wisdom
37/40
` Uses wisdom which is the result of learning
and using knowledge for a strategic advantage
` Uses knowledge to confront situations /
problems` Help in the successful adaptation to the new
economy
` Help in foreseeing the long-term view of the
organization
-
8/8/2019 3.Knowledge and Wisdom
38/40
` Understand the systems in the context of their
larger whole and take effective decisions both
individual and organizational
- i n conditions of uncertainty, complexity andurgency
` Has a deeper and broader knowledge of the how
and why of things linked to each other
` Plays a key role in strategic decision making` Plays a crucial role i n i nterpersonal process
crucial to effective leadership and organization
-
8/8/2019 3.Knowledge and Wisdom
39/40
` Have the perfect vision and perspective-taking
capacity
` Have the capacity to anticipate reactions of
oth
ers` Have intuitive skills, transformational powers
and strategic thinking capabilities
-
8/8/2019 3.Knowledge and Wisdom
40/40
` Useinformationat theworkplace
` Are technical innature
` Create tangibleassets for
the firm
` Createknowledge wealthforthe organization
` Helpindecision making
andproblem solving
` Useequipments andsoftwarein making
decisions
` Are theproduct of training
andeducation
` Use wisdom to meetchallenges andrisks
` Areconceptual innature
` Createintangibleassets for
the firm
` Create goodwill forthe firm&enhancereputation
` Makeeffective strategic
decisions &createeffective
leaders
` Useinitiativeand judgmentin making decisions
` Are theproduct of vision,
farsightedness andintuitive
skills