_______________________ ______________

_______________________ ______________

________________ _____

It has been a busy start to the new year and hopefully a positive one for us all! Even with cold and icy weather conditions upon us, we cannot be deterred from looking ahead to another successful year and more new and exciting things to come!

Mission and Vision Statement

Mission Statement: We have a clear mis-sion and strong core values that have helped shape the development and direction of the company. We will provide a competitively priced, personal service meeting and under-standing our clients' needs. To achieve this we will develop and look after our staff and establish lasting relationships with our customers. Our Vision: To be the best at what we do, by doing what's right for our clients.

Introduction

Company Information

Financial Over the last financial year, we improved our performance across the whole business. Despite challenging conditions in our core markets in 2010/2011 we have kept our turn-over stable at just under £2 million. Our fore-cast for the current trading year is also at the same level and our budget figures for next year is a 10-15% increase. Quality The Company has moved into the top 25% of security providers in the SIA Approved Con-tractors Scheme and the next inspection is in March 2012. Continued certification was confirmed last year to ISO 9001: 2008 Qual-ity and ISO 14001: 2004 Environmental. We also achieved assessment to the Contractors Health and Safety Assessment Scheme (CHAS). Statistics Our staff turnover levels remain low and cli-ent retention rates are excellent. Staff turn-over for the period October– November 2011 was 11%, an increase from the last period.

Winter 2012 edition

Company News

Stakeholder Pension Scheme The Company offers all employees access to a Stakeholder Pension Scheme. A Stakeholder Pension plan is a flexible way of investing money that you use to provide a retirement in-come. You also get all the tax advantages that only a pension plan can offer you. You can start your Stakeholder Pension plan with as little as £20 a month and stop, start or change your payments as often as you like. You get tax re-lief on your payments-- we'll claim this back for you from HM Revenue & Customs and add it to your plan. You can invest in one or more of our wide range of pension funds. Bear in mind that the value of investments can go down as well as up and you may get back less than you in-vested. If you require more information please speak with Donna Clark at the Head Office Complaints Every business has to deal with situations in which things go wrong from a clients’ point of view. For the period October – December 2011 we received 2 client complaints. We have a detailed complaints policy which is part of our Quality Management System. We are never dismissive of client problems. It might seem contradictory, a customer with a complaint represents a genuine opportunity for the com-pany, provided we handle the complaint suc-cessfully, our customer is likely to prove more loyal than if nothing had gone wrong. It’ also an ideal opportunity to restore goodwill, build stronger relationships and improve our proce-dures. Clients willing to complain are rare – and our clients may be alerting us to a problem ex-perienced by many others who silently took their custom elsewhere. We will always handle complaints courteously, sympathetically and - above all - swiftly. We have an estab-lished complaints policy, the policy states that once a complaint is received the complainant will be contacted again within 48 hours.

4-Sight

Website & General Updates.. This copy of the newsletter and all previous copies are available interactively on our web-site: www.sightandsoundsecurity.com

A big get well soon is sorely needed for our well valued officer David Lane who is now recovering from a major operation. Let our thoughts be with him at this difficult time and we want to wish him a

speedy recovery and we hope to see you very soon.

A big well done to Sharon Hastings for recently passing her CSCS test! Congratulations!

Regards

P R Purchase

HEAD OFFICE North House - 11 North Street - Ashford - Kent –TN24 8LF

t: 01233 668670 - f: 01233 668671 e: info@sightandsoundsecurity.com

Announcements

Training Skills

Certain premises will have specific requirements or instructions that a security officer will need to take particular note of.

Premises Requirements A newly–hired security guard was undertaking his first evening security check, in a chemical ingredi-ents warehouse. He had previously been in-formed that smoking was forbidden on the prem-ises however, he reasoned who could possibly see him enjoying a cigarette after company hours. Just after he lit it, the fire alarm sounded which prompted the anti-fire sprinkler system. As a result, all electronic equipment and machinery including 44 desktops and two servers, were completely flooded. Let this be a warning, keeping to specific require-ments is highly recommended for all officers, they have been put in place for a reason and could even be for their own well-being and safety. Sticking to the rules results in a well-earned repu-tation and gives a lasting impression to that of clients and co-workers which can result in a long-lasting and successful career!

Recognition Awards

Our people are the most important asset to our company. This quarter we would like to award the following officers:

1st Prize of £100 goes to Santosh Gurung Santosh has continually been rated ‘Excellent’ from the Merton Library managers monthly reports, detailing that Santosh can not do enough for anyone. Without doubt, he goes above and beyond his duties and his efforts deserve to be recognised.

2nd Prize of £50 goes to Steve Payne. Steve helped to cover shifts at very short notice and has been recommended by a Client for his ex-emplary work performance. 3rd prize of £25 this month is going to Sharon Hastings. Sharon also helped to cover shifts at very short notice and has been an asset to the company. Commendation Award A commendation award of £50 is awarded to Peter Whitear. The level of service that he has Provided since 2008 has far exceeded Com-pany expectations. Thank you Peter

Two Security Officers received long service awards this quarter.

Daniel Pilcher pictured above left David Adeyemi pictured above right, for their long service awards . Both gentlemen were awarded with their Certificates of Service by Managing Director Paul Purchase who also enjoyed afternoon tea with the long service guards and spoke of his appreciation for their years of service to the company.

Service Awards Meet the Team!

Name: Tiffany Diprose

Position: Administrator -Ashford

Office About me: Tiffany joined the team at the end of January this year as the company’s trainee apprentice. Her role includes administration

for the company as well as helping with other departments of the busi-

ness such as vetting, accounts and working with operational staff.

Welcome Tiffany!

If you have any recommendations for the next officer awards please submit them to Colin or Rebecca at the Ashford office. Thanks once again to you all!