4 steps to get interviews work, transformed. kendra prospero, ceo
TRANSCRIPT
4 Steps To Get Interviews
Work, transformed.
Kendra Prospero, CEO
Job Title Revamp
BEFORE AFTER
Managing Member VP of Business DevelopmentLead Clerk Payroll & HR Administrator
Communications Contractor Program Manager – Communications (contract)
Accomplishments
Put together a good accomplishment statement by stating:
Accomplishment statements give us specific examples of ways you went above and beyond on the job, came up with a neat idea, improved a process, etc.
What the situation or problem was (challenge) What action you took (action) What the benefit/impact was of your action (result) Any relevant data points/metrics to help quantify results
Accomplishments Before & After
Before: “Maintain productivity standards, schedule resources, and handle customer escalations.”
Backstory: This client regularly handled customer issues and noticed that they were losing customers because of disorganized handling of complaints. This person created a backend system that helped to streamline issue resolution and speed things up and they saw an 80% decrease in customer complaints and improved client satisfaction surveys.
After: “Reduced customer complaints by 80% and improved customer relationships and retention
(Actions)(Results) by creating new
backend system that streamlined processes.”
Tailoring Your Resume
A great resume is based on the Job Description for the role you are applying for
Changes with every application/job description
Is 100% truthful, but tailored for relevancy
Is keyword rich
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