4.1 chapter 9 - viewing the scorecard for different periods

7/28/2019 4.1 Chapter 9 - Viewing the Scorecard for Different Periods

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Chapter 9: Viewing New Periods

in the ScorecardAfter completing this lesson, you will be able to:

Update a scorecard for new periods.

Change the Periodicity of the Scorecard.

Propagate Stretch Targets and Weights.


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Viewing New Periods in the Scorecard Viewing the Scorecard for New Periodicity

Viewing New Periods

The scorecard that you have built contains data from January 1998 to February 1999.

This amount of time is typical to have available when working on a scorecard project,

since your corporation will likely have historical data stored in a database. As time passes

you will need to update the scorecard to contain the most current period data. You willupdate your scorecard files by selecting an icon attached to your balanced scorecard

menu, update the stretch targets and weights, and view the scorecard for new periods.

Complete the following to update your scorecard to contain data from January 1999

through June 1999:

1. Select the Balanced Scorecard Menu icon from the CorVu main menu.

2. Select the Update Scorecard Files icon from new scorecard menu.

3. Select OKfrom the Shared Prompts display.

4. Type in the new Starting Period of199901 and the new ending period of199906.

5. Select OKto continue.

The scheduled files will then execute from the scheduler and update the

scorecard files for the new periods.

Updating the Scorecard

The scorecard input files have been updated and now you need to update the scorecard

for the new time periods.

Complete the following to update the scorecard for the new periods:

1. Open the Service Center.pmm strategic scorecard.

The scorecard will process and calculate the new period scores from the

referenced tactical scorecards.

Analyzing the New Data

Now that new time periods have past, you will analyze the strategic and

tactical scorecards for changes that may have occurred and analyze themto determine what could have caused them. There are several ways to

analyze the data from the strategic and tactical scorecard levels. At the

strategic level you can monitor the triggers and indicators attached to the

objectives as you advance to new periods, or you can view the

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Viewing the Scorecard for New Periodicity Viewing New Periods in the Scorecard

automatically generated graphs by double clicking on the objective

indicator.

Complete the following to analyze the strategic scorecard:

1. Double-click in the scorecard pane and select the period of January 1999.

2. Double-click on the indicator on the customer objective.

This will automatically generate a graph of the stretch targets for the

referenced scorecard.

Is there something that needs to be investigated further? Notice that thecustomer score greatly increases during the month of March. What has

occurred that would cause the customer score to almost double? To find

the answer to previous question you will need to analyze the customer

tactical scorecard.

Complete the following to analyze the Customer Service tactical scorecard data:

1. Double-click on the Customer objective icon to view the referenced

scorecard.

The graph that you created from the scores table should already bepresent. This graph will look similar to the one displayed in the strategic

scorecard. To analyze what may have caused the score increase you will

use the drill objects.

Your graph should look similar to the one displayed below:

2. Double click on the drill icon attached to the Issues Outstanding at EOMinput and select the Issues Outstanding Drilldown object.

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Your graph of outstanding issues should look similar to the one shown

below:

Notice that the Issues for John and Mary have decreased dramatically, butfor Sally her issues are at a record high.

3. Close out the Graphical Analysis module.

4. Drill into the Resolved 1st Call Alert attached to the Resolved 1st Call input.

Your alert should look similar to the one displayed below:

What was the cause for the customer score to almost double? The most

noticeable change is that Sally has moved on and a Jane a new tech repstarted in June. When the scorecard was built for the department the new

manager called a meeting with the department and it was decided that Fred

was given the responsibility in assisting his co-workers to resolve theircalls. It appears that the change has started to pay off.

5. Close the Executive Alert to return to the scorecard.

Viewing the Scorecard for New Periodicity

The scorecard is currently being viewed on a calendar month basis, due to

the organizational changes, feedback and learning processes the

Warehouse/Service Center has gone through, the executives have decidedthat viewing the scorecard on a quarterly basis may now be a better way to

monitor change. Monitoring the monthly periods are not displaying the



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Viewing the Scorecard for New Periodicity Viewing New Periods in the Scorecard

notable score fluctuations that once existed in a rapidly changing

environment. Since the Warehouse/Service Center has been stabilizing,

viewing the scorecard on a quarterly basis may be beneficial, but sinceenvironments always change the executives want the option to view the

scorecard also on a calendar month basis.

Complete the following to update the scorecard to calendar quarters:

1. Double-click in Four Perspectives scorecard pane.

2. Change the Date Frequency to Calendar Quarter.

3. Select Mar-Q 1999.


You will need to update the scores displayed in the scorecard and the

values in the scores table. To update the scores you will need to propagatethe monthly values to calculate quarterly values. The values need to be

updated in each tactical scorecard in order for the strategic scorecard toobtain the correct values.

Complete the following to update the Customer Service scorecard stretch targets for

quarterly periods:

1. Double click on the Customerperspective icon to open the referenced tactical

scorecard.

2. Double click in the scorecard pane to open the Period Linking dialog box.



5. Select the Propagate button on the vertical toolbar.

6. Select Calendar Month from the Propagate From dialog box.


8. Double-click on the Edit Stretch Targets/Weights from the check list.

Note: the measures that have the sum aggregate applied have tripled and

the measures that have the average aggregate applied remain the same.

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10. Double click in the scorecard pane and select the Mar-Q 1999 period.

11. Save your updates to the scorecard.

12. Close the Customer Service tactical scorecard.

13. Complete steps 1 through 12 again to update the stretch targets for the

Inventory Management tactical scorecard.

Note: Propagation of stretch targets only applies when moving from a

lesser period to a greater time period.

With the two tactical scorecards updated you can apply the changes to the

strategic scorecard.

Complete the following to update the strategic scorecard:

1. Double click in the scorecard pane.



4. Save the scorecard and close the file.

5. Open the Four Perspectives scorecard to view the updates.

Your scorecard is now updated to view both calendar months and calendarquarters.

To view the scorecard for monthly periods you can double click in the scorecard pane

and change the period to calendar month.

CONGRATULATIONS! You have completed this lesson on updating the scorecard toview different periods. You now have all the necessary tools to build a scorecard for your

organization. After the scorecard has been generated the next step is to apply strategic

modeling to assist you in verification of your strategic links.


4.1 chapter 9 - viewing the scorecard for different periods

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