4101 gautier-vancleave rd. ste. 102 gautier, ms 39553 (228) 497-6999 marc gold & associates©1...
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4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 1
Innovations in Employment
Assuring that “Employment for All” means all persons with
disabilities
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
An evolution of concepts leading to employment
• Serving the Best – Creaming• “Hire the Handicapped” – Altruism• Train and Place – Training “job ready”
applicants to meet employer’s demands• Place and Train – Using employment supports
to meet employer’s demands• Job Carving – Removing difficult tasks from
job descriptions• Unbundling demand – Negotiating jobs that
meet employer needs/benefitsMarc Gold & Associates© 2
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Employment Innovations
• Customized Employment• Discovery• Visual Resumes• Employer Needs Analysis• Seven Phase Sequence• Reviving Job Analysis• Work Task Personal Assistance• On the Horizon: Personal Digital SupportMarc Gold & Associates© 3
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 4
But what about Jennie, a young woman who never considered a working life much less what she might want to do?
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 5
She was employed at a logistics company for a year and a half…
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 6
Jenni now works at a local gas company using customized supported employment…
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Clarifying Supported Employment and Customized Employment
The concepts are compatible but distinct and they come from the same value set – to assure access to employment for persons with significant disabilities.
There has been confusion as to the distinctions between these two valuable approaches.
Marc Gold & Associates© 7
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Supported Employment
Essentially, SE provides post employment support to employees and employers who are felt to need additional support to achieve employment success.
In typical Rehab practice, supported employment is referred to competitive in that open demands of employers are being met.
Marc Gold & Associates© 8
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Supported Employment
• Often focuses on open jobs• Provides job coaches to assist both
employees and employers• Most funded supports occur post
employment• Pre-employment supports and
services are not stipulated in statute
Marc Gold & Associates© 9
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Customized Employment
Essentially, CE provides a set of services prior to employment that are designed to tailor the employment relationship in ways that meet both job seeker and employer needs/benefits.
CE attempts to avoid the barriers created by job descriptions by unbundling demands through voluntary negotiations with employers.
Marc Gold & Associates© 10
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 11
Customized Employment
According to US/DOL:Customized employment means
individualizing the employment relationship between employees and employers in ways that meet the needs of both.
It is based on an individualized determination of the strengths, needs, and interests of the person with a disability, and is also designed to meet the specific needs of the employer.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 12
Unbundling demand
Employers have typically met needs by bundling demands into job descriptions.
Job seekers with complex lives often don’t have the “whole package” to offer.
Customized Employment allows employers to “unbundle” demand and to take advantage of discrete competencies.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 13
Areas of Employer Benefit
Unmet Workplace Needs:
This area focuses on tasks that need to get done but are not getting done in the way the employer would like. It also can include tasks that have not been performed but need to be.
Tasks better performed by others:
This area focuses on aspects of jobs that might better be performed by others at a lower pay grade. This option can directly save money for employers.
Specific benefit to enhance business:
This area focuses on workplace needs for additional productivity in specific tasks. It must be matched with job seeker’s specific competencies.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
The Employment Matrix
Marc Gold & Associates© 14
There are job seekers who will not need either SE or CE to become employed and to stay employed
There are job seekers who will need CE to become employed but will not need SE to stay employed
There are job seekers who will not need CE to become employed but who will need SE to stay employed
There are job seekers who will need both CE to become employed and SE to stay employed
Natural Supports and Reasonable
Accommodation only
Supported Employment and Natural Supports
Competitive Employment
Customized Employment
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 15
Multiple Source job: Local radio station
Tasks from:
• Reception
• DJs
• Advertising
• Station manager
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 16
Multiple Source Job: Performing various jobs within a music store – set-up, cleaning…
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Discovery
“Discovery consists of looking at the same thing as everyone else and thinking something different”
Albert Szent-Gyorgyi (Nobel Prize winner who discovered Vitamin C)
Marc Gold & Associates© 17
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 18
The role of discovery
Discovery provides, in a non-traditional, common-sense form, the information needed to determine the strengths, needs, and interests* of any person with complex life issues.
This is accomplished by simply addressing the question, “Who is this person?”
* From DOL/ODEP definition
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Self-concept
Activities & Experiences
Close friends
Extended family/relatives
Educators
Co-workers
Professionals in our lives
Parents
We are all like pieces in a complex jig-saw puzzle
Old friends
Community members
Who is this
person?
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Discovery finds the pieces and puts them together
This is who I am.Profile
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Discovery = Translation
The finesse of discovery is to identify typical aspects of life and to translate those activities into Conditions for success, Interests toward employment and potential Contributions to be offered to employers.
Discovery is essentially an activity of translation.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Observation of a task of life
Carrying a plant to the family van
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Translated to a work task
Materials handling
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates 24
The Visual Resume
The Visual Resume offers an alternative when applicants do not have persuasive written resumes and experiences.
This resume is a form of a “visual portfolio” that introduces job seekers who need customized employment to potential employers.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-699925
Jenni Guthrie
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-699926
Jenni is a recent graduate of Ocean Springs High School…
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-699927
She has a strong work ethic that started with performing family chores…
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-699928
In school she helped out in the cafeteria…
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-699929
And in the local library…
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-699930
She was also employed at VL Logistics for a year and a half…
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-699931
Her job involved preparation of US Navy baseball caps for an embroidery machine…
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-699932
Jenni Guthrie is:
• The daughter of Foley and Sheree Ransom.• A 1999 graduate of Ocean Springs High School with
a Special Education diploma.• A member of St. John’s Episcopal Church• A life-long resident of Ocean Springs.• A young woman who wants to stay and work in her
local community.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-699933
Jenni is looking for an employer who has needs in the following areas:
1. Material/product delivery
2. Envelope stuffing
3. Stapling/stamping
4. Production tasks
5. Packing, unpacking, labeling
6. Sorting/folding
7. Putting things up/straightening
8. Material sorting
9. Recycling
10. Assisting/helping
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 34
Employer Needs Analysis
Unmet Workplace Needs:
This area focuses on tasks that need to get done but are not getting done in the way the employer would like. It also can include tasks that have not been performed but need to be.
Tasks better performed by others:
This area focuses on aspects of jobs that might better be performed by others at a lower pay grade. This option can directly save money for employers.
Specific benefit to enhance business:
This area focuses on workplace needs for additional productivity in specific tasks. It must be matched with job seeker’s specific competencies.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 35
Employer Needs Analysis
Each unique workplace has needs
Job Developer
During Job Development, the Job Developer negotiates to perform a Needs Analysis
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999Marc Gold & Associates© 36
Employer Needs Analysis: During each employer contact
An Employer Needs Analysis most often negotiated during job development. The analysis typically occurs on the second or third interaction with an employer and often follows the tour of the business.
A Needs Analysis may take from 1 – 3 hours or more to conduct, depending on the number of workplace areas to be examined and the size of the business.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Using a Needs Analysis Form
Observations of Employees: Frequency Unmet Unbundled Benefit to
Need Task Employer 1. Stocking salad bar (C) 30 min. X 2. Cleaning salad bar (C) 15 min. X 3. Specialty salad prep (C) 3/day X 4. Searching for misfiled
documents (B) 30 min. X 5. Copying records (R) 10/week X 6. Assisting with excess
copying (B) 2/day X 7. Making coffee (B/R) 3/day X 8. Answering phone during
lunch (B) 1/day for 1 hr. X9. Preparing certified 20/week X
letters (B)Marc Gold & Associates© 37
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Job Analysis
Job Analysis involves a cultural analysis of an employment setting as a starting point for preparation of a supported employment job. Job analysis begins during discovery and continues during job development. It culminates after the job has been negotiated.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Formal Job Analysis
The formal job analysis is performed after an employer agrees to a customized job description for an applicant with a disability. However, the job analysis begins by focusing on the ways, means and people of the work setting before considering the potential need for accommodations, modifications and specialized support needs of the employee.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Job Analysis: Starts with the Employer
The provision systematic instruction within community work places requires the maintenance of a carefully balanced equation in which powerful forces must be acknowledged and finessed:
Natural Features of the Work Setting and,
Individual Learner Needs
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
The Seven Phase SequenceThe Complete “Roadmap”
1. Determine Natural Ways
2. Determine Natural Means
3. Identify Natural People
4. Facilitate Successful Performance
? ?
Yes? Proceed to new task(s)No?
5. Support/Substitute for Natural People
6. Suggest more effective Natural Means
7. Adapt/Modify Natural Ways
No?
No?
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Work Task Personal Assistance versus Job Coaching
Job Coaching is distinguished from Workplace Personal Assistance by the intent of the supports.
Work Task Personal Assistance providers perform aspects of work tasks the participant is unable to do without assistance without fading.
Job Coaching is intended to teach the individual to perform the work tasks independently and then fade.
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Work Task Personal Assistance
4101 Gautier-Vancleave Rd. Ste. 102
Gautier, MS 39553 (228) 497-6999
Work Task Personal Assistance