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tekmarNet® Internet Gateway 485485_D

02/16

Accessories Replaces: 11/15

Installation & Operation Manual

1of28 ©2016 485_D-02/16A Watts Water Technologies Company

Features• WiFiorEthernetconnectiontoInternet• Built-inwebserver• Compatiblewithcomputerandmobilephonewebbrowsers• Viewandadjustthermostatsettings• Monitorhotwatersystem• Supportsmultipleuseraccounts• Graphandexportsystemdata• Emailnotificationofstatusanderrors• Errorandwarninghistorylog• Threealertinputsforequipmentmonitoring• Softwareupdates

IntroductionThetekmarNet®InternetGateway485allowsremoteaccesstotekmarNet®compatiblecontrolsthroughawebbrowser,eitherovertheInternetorthroughalocalareanetwork.Userscanviewandchangesettingsforeachthermostat,including:temperature,heat/cool/auto,fanoperation,relativehumidity,schedules,andtheawayscene.Inaddition,theboilersystemtemperatures,firingrate,runtimes,andpumpstatuscanbeviewed.Allsystemdatacanbegraphedonachartorbeexportedtoadatafile.The485cansenddailyorweeklystatusreports,aswellaserrorandwarningnotifications,throughe-mail.The485includesthreealertinputsthatcanbeusedtomonitorauxiliaryequipment.

3 41 2

WiFi/EthernetAlert Inputs

1 2 3

1 2 3

tekmarNet® Internet Gateway 485

Reset

Power: 5 V (dc), 850 mA, Class 2Alert Inputs: Short or 0 - 32 V (ac)

Designed and assembled in Canada bytekmar Control Systems Ltd.1068-01

tN4BoilerBus

tN4Bus1

tN4Bus2

tN4Bus3

Power

AlertInput1

AlertInput2

AlertInput3Da

te C

ode

1. Reset IP address: Press and hold 5 sec2. Reset factory defaults: Press and hold 10 secGateway Ready LED must be on solid before resetting IP or factory defaults!WiFi and Ethernet factory default uses DHCP

H205

4A

Power5V (dc)

14133

C1Bus 1

4

tN4

1

C0Boiler Bus

2

tN4

5

C2Bus 2

6

tN4

7

C3Bus 3

8

tN4

Do not apply power

AlertInput 3

1211Alert

Input 2

109Alert

Input 1

Ethernet

Alert On Break

Alert On Make

GatewayReadyflashes during startup

WiFi / Ethernet

Benefits• Reduceenergyconsumptionbyremotelycontrolling

andmonitoringabuilding'sHVACsystem• Notificationscanbesenttoaservicecontractor

immediatelyifaproblemoccurs• Alldataandinformationisstoredlocallyonsite• Paynomonthlyorannualfees

©2016 485_D-02/162of28A Watts Water Technologies Company

Important Safety Information

ReadthisManualBEFOREusingthisequipment.Failuretoreadandfollowallsafetyanduseinformationcanresultindeath,seriouspersonalinjury,propertydamage,ordamagetotheequipment.KeepthisManualavailableforeasyaccessbyallusers.ReplacementManualsareavailableattekmarControls.com

Installationmustbeperformedbyqualifiedpersons,inaccordancewithlocalcodes,ANSI/NFPA70(NECArticle424)andCECPart1Section62whereapplicable.Priortoinstallation,pleaseconsultthelocalcodesinordertounderstandwhatisacceptable.Totheextentthisinformationisnotconsistentwithlocalcodes,thelocalcodesshouldbefollowed.Pleasebeawarelocalcodesmayrequirethisproductand/orthecontroltobeinstalledbyanelectrician.

Thisisasafety-alertsymbol.Thesafetyalertsymbolisshownaloneorusedwithasignalword(DANGER,WARNING,orCAUTION),apictorialand/orasafetymessagetoidentifyhazards.WhenyouseethissymbolaloneorwithasignalwordonyourequipmentorinthisManual,bealerttothepotentialfordeathorseriouspersonalinjury.

Thispictorialalertsyoutoelectricity,electrocution,andshockhazards.

Thissymbolidentifieshazardswhich,ifnotavoided,couldresultindeathorseriousinjury.

Thissymbolidentifieshazardswhich,ifnotavoided,couldresultinminorormoderateinjury.

Thissymbolidentifiespractices,actions,orfailuretoactwhichcouldresultinpropertydamageordamagetotheequipment.

• Donotattempttoservicethecontrol.Therearenouserserviceablepartsinsidethecontrol.Attemptingtodosovoidswarranty.

• Itisyourresponsibilitytoensurethatthiscontrolissafelyinstalledaccordingtoallapplicablecodesandstandards.tekmarisnotresponsiblefordamagesresultingfromimproperinstallationand/ormaintenance.

To avoid serious personal injury and damage to the equipment:• Donotuseunlessyouknowthesafeandproperoperationofthisequipment.• Improperinstallationandoperationofthiscontrolcouldresultindamagetotheequipmentandpossiblyevenpersonal

injuryordeath.• Thiselectroniccontrolisnotintendedforuseasaprimarylimitcontrol.Othercontrolsthatareintendedandcertifiedas

safetylimitsmustbeplacedintothecontrolcircuit.


Table of Contents

Getting Started

ImportantSafetyInformation.............................................2Installation.........................................................................4

Preparation.................................................................... 4PhysicalDimensions..................................................... 4InstallationLocation....................................................... 5BeforeYouStart............................................................ 6SwitchSettings.............................................................. 6StatusIndicatorLED...................................................... 6ResetButton.................................................................. 7Wiring............................................................................. 7WiringtoaThermostatNetwork.................................... 8WiringtoaHouseControl400,401,402,403or406... 9WiringtoaUniversalResetModule423...................... 10WiringtoaBoilerControl274or275............................ 11Logintothe485............................................................ 12

NetworkingChecklist.................................................... 13RouterSetup................................................................ 14485Networking........................................................... 15DynamicDNS............................................................... 16CreatingaShortcutonAppleiPhoneoriPad.............. 17CreatingaShortcutonAndroidPhonesandTablets... 18

UserInterface...................................................................19WebPageConfiguration.............................................. 19UsingtheWebPages................................................... 22

Troubleshooting................................................................25TroubleReachingLoginPage...................................... 25TroubleViewingWebPages........................................ 26

TechnicalData..................................................................28LimitedWarrantyandProductReturnProcedure............28

CongratulationsonthepurchaseofyournewtekmarNet®InternetGateway!Thismanualcoversthecompleteinstallation,programmingandsequenceofoperationforthiscontrol.Youwillalsofindinstructionontesting,commissioning,andtroubleshootingthecontrolandsystemthatitoperates.

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstal-lation.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterfer-encewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:

• Reorientorrelocatethereceivingantenna.• Increasetheseparationbetweentheequipmentand

receiver.• Connecttheequipmentintoanoutletonacircuitdifferent

fromthattowhichthereceiverisconnected.• Consultthedealeroranexperiencedradio/TVtechnician

forhelpCetappareilnumériquedelaclasseBrespectetouteslesexi-gencesduRèglementsurlematérielbrouilleurduCanada.

Radio Frequency Interference


Preparation

Tools Required-----------------------------------------------------------------------------------------• Phillipsheadscrewdriver• Needle-nosepliers

• Wirestripper

Materials Required-------------------------------------------------------------------------------------• 18AWGLVTSolidWire(LowVoltageConnections)• 4Woodscrews

• TabletorLaptopcomputer(duringinstallation)

Physical Dimensions

Installation

Contents-----------------------------------------------------------------------------------------------• tekmarNet®InternetGateway485• Wallplugpowersupply• 5'(1.5m)EthernetCat5-Ecable• Screwdriver

• InstallationandOperationManual485_D• QuickSetupGuide485_Q

Networking Requirements------------------------------------------------------------------------------The485mustbeconnectedtoarouteroranetworkswitch.Aninternetconnectionisrequireifaccessoutsideofthebuildingisrequired.TheroutermustsupportWiFi802.11n,2.4GHz,WPA2encryption.

Web Browsers------------------------------------------------------------------------------------------The485requiresHTML5compatiblewebbrowsers.Thisincludesmostmodernwebbrowsers.

Compatibility-------------------------------------------------------------------------------------------

• tekmarNet®4Timer033• tekmarNet®4SetpointControl161,162• BoilerControl274,275,284• tN2WiringCenter313,314• tN4WiringCenter315,316• ZoneExpansionModule324,325,326• ZoneManager334,335,336,337• PowerManager345,346• tN2HouseControl400,401,402,403,406• BoilerResetControl420

• MixingResetControl421• UniversalResetModule422,423• MixingExpansionModule440,441,444• tN4UserSwitch479,480,481• tekmarNet®2Thermostat527,528,529,530• tekmarNet®4Thermostat537,538,540• tekmarNet®4Thermostat541,542,543,544,545,546• tekmarNet®Thermostat532,552,553,554,557• SnowMeltControl654

Front View Side View

2–13/16"(72 mm)

1/2" Knock-out (x 5 back) (x 5 bottom)

Mounting Base

CL CL

1/2"(13 mm)

7/8"(23 mm)

6–5/8"(170 mm)

7–9/16"(193 mm)

1–7/8" (49 mm)

1/2"(14 mm)

Ø 3/16" (5 mm)

3 41 2


1 2 3

1 2 3


Reset



tN4BoilerBus

tN4Bus1

tN4Bus2

tN4Bus3

Power

AlertInput1

AlertInput2

AlertInput3

Date

Cod

e


H205

4A

Power5V (dc)

14133

C1Bus 1

4

tN4

1

C0Boiler Bus

2

tN4

5

C2Bus 2

6

tN4

7

C3Bus 3

8

tN4

Do not apply power

AlertInput 3

1211Alert

Input 2

109Alert

Input 1

Ethernet

Alert On Break

Alert On Make


WiFi / Ethernet

The485iscompatiblewiththefollowingtekmarNet®productsmanufacturedduringandafterDecember2014.Pleasecontacttekmarcustomerservicetocheckforcompatibilityofproductsmanufacturedpriortothisdate.The485softwareisdesignedtoupdate.Thisallowsthe485tobecompatiblewithnewlyreleasedproductsnotincludedinthislist.


Installation Location

Whenchoosingthelocationforthecontrol,considerthefollowing:• InteriorWall.• Keepdry.Avoidpotentialleakageontothecontrol.• RelativeHumiditylessthan90%.Non-condensing

environment.• Noexposuretoextremetemperaturesbeyond32to

122°F(0to50°C).• Awayfromequipment,appliances,orothersourcesof

electricalinterference.

• Easyaccessforwiring,viewing.• Approximately5feet(1.5m)offthefinishedfloor.• Themaximumlengthofwireis500feet(150m).• Stripwireto3/8"(10mm)forallterminalconnections.• Usestandard8conductor,18AWGwire.• Ethernetcablemaximumlengthis328feet(100m).• WiFimaximumdistanceis100feet(30m)lineofsight

withnowalls.WallsreduceWiFirange.

Mounting

ThecontrolcanbemountedonastandardDINrail.Firstremovethecontrolfromitsbaseandthen,usingthehooksandspringcliponthebackofthecontrol,mountitontotheDINrail.Thiswillbeapopularoptionforthosewhoprefertomountthecontrolinsidealargerelectricalpanel.

Thewiringcanenterthebottomorthebackoftheenclosure.Knock-outsprovidedinthebaseallowthewiringtoberuninconduituptotheenclosure.Thebasealsohasholesthatlineupwiththemountingholesofmostcommonelectricalboxes.

Pressdownatthefingertipgripsontopofthefrontcoverandpulloutanddown.

Liftthefrontcoverupandawayfromthecontrol.

Loosenthescrewsatthefrontofthewiringcover.

Thewiringcoverpullsstraightoutfromthewiringchamber.

Thebaseisreadyformounting.Thecontrolliftsupandawayfromthebase.

Pressthecontrolreleasecliponthebaseinsidethewiringchamberandslidethecontrolupwards.

Removethesafetydividersfromthewiringchamberbypullingthemstraightoutoftheirgrooves.

Thereare10conduitknock-outsatthebackandbottomofthewiringchamber.

13Mountingholes

Controlrelease

clip

Controlreleaseclip


LEDs On Off

Power Powerison Powerisoff

Alert Input 1 Alertinput1ispresent Alertinput1isnotpresent



Gateway Ready Webserveroperational Webserverisoffline

WiFi / Ethernet Communicationtotherouter Nocommunicationtotherouter

tN4 Boiler Bus tN4communicationontheboilerbus NotN4communicationontheboilerbus

tN4 Bus 1 tN4communicationonbus1 NotN4communicationonbus1



Status Indicator LED

Before You Start

BeforeconnectingthetekmarNet®InternetGateway485toatekmarNet®system,itisrecommendedthatthesystembefullycompleted,withnotekmarNet®thermostatsorsetpointcontrolsbeingaddedorremovedatalaterdate.Also,eachtekmarNet®thermostatandsetpointcontroldeviceisautomati-callyassignedatekmarNet®addresswhenconnectedtothesystem.Itisrecommendedthateachdevicebegivenamanual

address.Thisaddressshouldbewrittendowntogetherwiththeroomlocationforfuturereference.ThegatewayrecordstheaddressofeachtekmarNet®thermostatandsetpointcontrol.Foreachaddress,theinstallercannametheroomlocationandbuildingareaforeachthermostatandsetpointcontrol.

Alert InputsThe485has3alertinputs.Eachalertinputhasacorre-spondingalertinputswitchsetting.

Alert on MakeWhensettoAlertonMake,the485willtriggeranemailnotificationwhenthealertdemandinputhasacontactclosureoravoltagefrom0to32V(ac).Thealertisclearedwhenthealertinputhasanopencontactorthevoltageisremoved.

Alert on BreakWhensettoAlertonBreak,the485willtriggeranemailnotificationwhenthealertinputhasanopencontact.Thealertisclearedwhenthealertinputhasacontactclosureoravoltagefrom0to32V(ac)isapplied.

3 41 2


1 2 3

1 2 3


Reset



tN4BoilerBus

tN4Bus1

tN4Bus2

tN4Bus3

Power

AlertInput1

AlertInput2

AlertInput3

Date

Cod

e


H205

4A

Power5V (dc)

14133

C1Bus 1

4

tN4

1

C0Boiler Bus

2

tN4

5

C2Bus 2

6

tN4

7

C3Bus 3

8

tN4

Do not apply power

AlertInput 3

1211Alert

Input 2

109Alert

Input 1

Ethernet

Alert On Break

Alert On Make


WiFi / Ethernet

Unlock / LockTheUnlock/LockswitchallowstheuseofafactorydefaultuserIDandpasswordforthe485loginwebpage.When set to Unlock (switch setting in up position), the user ID is “installer” and the password is “tekmar”.AfterloggingintothetekmarNet®gatewayloginwebpage,createpersonalaccountsforyourselfandyourcustomerthroughtheconfigurationpage.Oncethepersonalaccountsarecompleted,theUnlock/LockswitchcanbesettoLock.ThedefaultuserIDandpasswordarethennolongeraccepted.ShouldthepersonalaccountuserIDorpasswordsbeforgot-ten,theUnlock/LockswitchcanbesettoUnlockandthedefaultuserIDandpasswordcanbeusedtocreatenewpersonalaccounts.

Switch Settings

OncethetekmarNet®Gatewayinstallationiscomplete,itisimportantthattheswitchsettingbeleftintheLockpositioninordertopreventunauthorizedaccess.


Ethernet------------------------------------------------------------------------------------------------

The485mustbeconnectedtoarouterduringtheinitialinstallation.Aftersetuphasbeencompleted,the485maybeconnectedtoaWiFiwirelessnetwork.

Power--------------------------------------------------------------------------------------------------

The485includesawallplugpowersupply.

• Connectthesmallroundendintothepowerreceptacleonthe485.

• Plugthewallplugintoa120V(ac)powerreceptacle.

ThePowerstatusLEDwillbeilluminatedgreen.

TheResetbuttonhastwooperationsbaseduponthelengthoftimethebuttonishelddown.The"GatewayReady"LEDmustbeoninorderfortheresettofunction.

Reset IP SettingsPressandholdtheresetbuttonfor5seconds.TheresetLEDwillturnred.The485defaultstouseDHCP(automaticaddressing)providedbytherouter.AfterresettingtheIPtothefactorydefault,the485restarts.Itmaytakeupto5minutesbeforewebpagesareavailable.

Reset Factory DefaultsPressandholdtheresetbuttonfor10seconds.The485willeraseallmemoryandallfileswillberesettotheirfactorydefaults.Itmaytakeupto5minutesbeforewebpagesareavailable.

tekmarNet® Bus----------------------------------------------------------------------------------------The485includesfourtekmarNet®businputs.ThetN4businputsallowcommunicationbetweenthe485andthetekmarNet®system.EachtN4busonthetekmarNet®systemmustbewiredtothetN4businputsonthe485.ThetN4busmaybewiredbeforeorafterthecontrolispoweredonandsetup.

Alert Inputs--------------------------------------------------------------------------------------------The485includesthreealertinputs.Thealertinputscanbeusedtomonitorheatingequipmentforproblemssuchas:

• Lowwatercutoff• Heatingoilorpropanetanklowtanklevel• Lossofutilityelectricalpower• Boilerflamefailurelockout

Reset Button

Wiring

Switch

3 41 2


1 2 3

1 2 3


Reset



tN4BoilerBus

tN4Bus1

tN4Bus2

tN4Bus3

Power

AlertInput1

AlertInput2

AlertInput3

Date

Cod

e


H205

4A

Power17

5V (dc)

14133

C1Bus 1

4

tN4

1

C0Boiler Bus

2

tN4

5

C2Bus 2

6

tN4

7

C3Bus 3

8

tN4

Do not apply power

AlertInput 3

1211Alert

Input 2

109Alert

Input 1

Ethernet

Alert On Break

Alert On Make


WiFi / Ethernet

Switch

3 41 2


1 2 3

1 2 3


Reset



tN4BoilerBus

tN4Bus1

tN4Bus2

tN4Bus3

Power

AlertInput1

AlertInput2

AlertInput3

Date

Cod

e


H205

4A

Power17

5V (dc)

14133

C1Bus 1

4

tN4

1

C0Boiler Bus

2

tN4

5

C2Bus 2

6

tN4

7

C3Bus 3

8

tN4

Do not apply power

AlertInput 3

1211Alert

Input 2

109Alert

Input 1

Ethernet

Alert On Break

Alert On Make


WiFi / EthernetDIP Switch: Alert on Make• Switchisnormally

open• Alertissentwhen

switchisclosed

DIP Switch: Alert on Break• Switchisnormally

closed• Alertissentwhen

switchisopened

NetworkConnected

WiFi

Alert Demand

1 2 3

1 2 3


Restart

Power: 5V(dc), Class 2Demands: Short, 0 - 32 V (ac)

Designed and assembled in Canada bytekmar Control Systems Ltd.tektra 1068-01

tN4BoilerBus

tN4Bus1

tN4Bus2

tN4Bus3

Power

AlertDemand1

AlertDemand2

AlertDemand3

Date

Cod

e

Push and release to restart 485Push and hold 5 sec to reset IP addressPush and hold 10 sec to restore factory defaults

NetworkingFactory default uses DHCP

Power17

5V (dc)

14133

C1Bus 1

4

tN4

1

C0Boiler Bus

2

tN4

5

C2Bus 2

6

tN4

7

C3Bus 3

8

tN4

Do not apply power

AlertDemand 3

1211Alert

Demand 2

109Alert

Demand 1

Ethernet

On Break

On Make

StatusOK

C tN4

Disconnectallpowerbeforeopeningthecontrol.Topreventtheriskofpersonalinjuryand/ordeath,makesurepowerisnotappliedtotheproductuntilitisfullyinstalledandreadyforfinaltesting.Allworkmustbedonewithpowerturnedofftothecircuitbeingworkedon.

AllavailabletN4busesmustbewiredtothe485whetherornottherearethermostatsconnectedtothebus.

DonotdisconnectpowerwhenresettingtheIPaddressorresettingthefactorydefaults.Thiswillresultinpermanentdamagetothe485.


Wiring to a Thermostat Network

RC

LN

TT

PowerZone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

End Switch/ Zone Group Pump

CZone 2

WtN4 R CZone 3

WtN4 R CZone 4

WtN4 R

tN4 Wiring Center 315Six Zone Valves

WtN4

CtN4

CX

Zone 1Expansion

VlvCZone 1

VlvCZone 2

VlvCZone 3

VlvCZone 4

VlvCZone 5

VlvCZone 6

XC

Input PowerR

R

WtN

4C

Zone

5R

WtN

4C

Zone

6R

H8001B

End Switch

Use

at le

ast 1

67°F

(75°

C) c

ondu

ctor

s

3 41 2


1 2 3

1 2 3


Reset



tN4BoilerBus

tN4Bus1

tN4Bus2

tN4Bus3

Power

AlertInput1

AlertInput2

AlertInput3

Date

Cod

e


H205

4A

Power5V (dc)

14133

C1Bus 1

4

tN4

1

C0Boiler Bus

2

tN4

5

C2Bus 2

6

tN4

7

C3Bus 3

8

tN4

Do not apply power

AlertInput 3

1211Alert

Input 2

109Alert

Input 1

Ethernet

Alert On Break

Alert On Make


WiFi / Ethernet

Thermostats

ZoneValves

Transformer

Boiler


Wiring to a House Control 400, 401, 402, 403 or 406

RC

LN

1

Menu

House Control 402

Item

+

Mix

ComBoil

Out

DHW

VlvC VlvC VlvCZone 3Zone 1 Zone 2 Zone 4

Made in Canada

VlvC

Com

Zone 1

H8007B

Zone 2 Zone 3 Zone 4tN2 tN2 tN2 tN2 tN2 tN2 tN2 tN2 C

Floating ActionClsOpn

Sensors - No PowerCall

Call

tN4

tN4

CC

Mod

dc/

mA

Boil E

xp.

Mix

Exp.

SetpointDHW

Use at least 167°F(75°C) conductorsRC

Input Power

Stag

e 2

Stag

e 1

3 41 2


1 2 3

1 2 3


Reset



tN4BoilerBus

tN4Bus1

tN4Bus2

tN4Bus3

Power

AlertInput1

AlertInput2

AlertInput3

Date

Cod

e


H205

4A

Power5V (dc)

14133

C1Bus 1

4

tN4

1

C0Boiler Bus

2

tN4

5

C2Bus 2

6

tN4

7

C3Bus 3

8

tN4

Do not apply power

AlertInput 3

1211Alert

Input 2

109Alert

Input 1

Ethernet

Alert On Break

Alert On Make


WiFi / Ethernet

Thermostats

BoilerTransformer

ZoneValvesDHWTank

OutdoorSensor

MixSensor

BoilerSensor


Wiring to a Universal Reset Module 423

50 51 52 53

Stage1/ Stage 2/Boil Enbl Setp Enbl

75 76 77 78

Demand DemandDHW Setpoint

54 55

DHW Primary

10 Amax79 80 81 82

NPump NPump

tN4Made in Canada

8 VA 1 VA

Boil Sens Sup / Ret

H7010A

Off / DHW SensorOff / tekmar StagerBoilers On-Off / ModOff / Rotation

Meets Class B: CanadianICES & FCC Part 15

PoweredOutputs24 V (ac)

Universal Reset Module 423

Item

Menu

tektra1006-01

Demands: 20 - 260 V (ac)Relay Rating: 115 V (ac) 5 A

71 72 73 74DHW 24 V (ac)

/

57 58 59 60 6156

C

C

tN4Mod2 (dc)Mod1 (dc)

6564

C3C1+ –

C

+ – tN4

62 63

C2 tN4 tN4

66 67

DHW ComBoiler

68 69

Boil Com

70

Out

Do not apply power

Test

1 2 3

Vlv R

Zone Manager 335

Meets Class B:Canadian ICES &FCC Part 15

Made in Canada

Zone A1

Zone A2

Power

Zone Group Pump A

Zone A3

Zone A4

Zone A5

Zone A6

tN4

tektra996-01

For product instructions, see brochureInput Power: 115 V (ac) ±10% 60 Hz 12 ARelay Rating: 115 V (ac) 5 A All Loads Using Input Power: 11.5 A

Caution! Disconnect AllPower before Opening

Limitedpoweravailable,seewiringbrochure

For product literature:www.tekmarcontrols.com

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 20

H700

3B32 33 34 35 36 37 38 39 40 41 42 43

17 18 19 21 22 23 24 25 26 27

24 V (ac) Fuse: T2.5 A 250 V

28 29 30 31

On/Off

Zone GroupPump A Delay

Zone GroupPump A

A1A2A3A4A5A6A1A2A3A4A5A6

tN4 C C CW WR RPmp tN4 tN4 C WRtN4 C WR RtN4 C WtN4 RC WtN4

Input Power Zone Group Zone A1 Zone A2 Zone A3 Zone A4 Zone A5 Zone A6

Zn Grp A A tNt Zone A1 tNt Zone A2 tNt Zone A3 tNt Zone A4 tNt Zone A5 tNt Zone A6

NL NPmp A C Vlv C Vlv C Vlv C Vlv C Vlv C Vlv

Supply /signal wires 90°C min.

Sta

ge

Mod

ulat

ing

+ –T T

L115V(ac)

N

3 41 2


1 2 3

1 2 3


Reset



tN4BoilerBus

tN4Bus1

tN4Bus2

tN4Bus3

Power

AlertInput1

AlertInput2

AlertInput3

Date

Cod

e


H205

4A

Power5V (dc)

14133

C1Bus 1

4

tN4

1

C0Boiler Bus

2

tN4

5

C2Bus 2

6

tN4

7

C3Bus 3

8

tN4

Do not apply power

AlertInput 3

1211Alert

Input 2

109Alert

Input 1

Ethernet

Alert On Break

Alert On Make


WiFi / Ethernet

Thermostats

Boiler

ZoneValves

OutdoorSensor

BoilerSensor

PrimaryPump


Wiring to a Boiler Control 274 or 275

Setback

Boiler Control 275One tN4, Four Modulating Boiler & DHW / Setpoint

Menu Item

Test

BoilerDemand

DHW/SetpointDemand

ProofDemand

EMSInputSignal

PriorityOverride

Power 115 V ±10% 60 Hz 7 VA, 1150 VA max.Relays 230 V (ac) 5 A 1/3 hpDemands 20 to 260 V (ac) 2 VA

Designed and assembled in Canada bytekmar Control Systems Ltdtektra 1020-01

Meets Class B:Canadian ICESFCC Part 15

For maximum heat,press and hold Testbutton for 3 seconds.

not testingtestingtesting paused

offredred

BTC I

Off

EMSRotate Fixed Last

Pump Sequencer

Exercise

Off

Demands

Date

Cod

eH

2048

B

Signal wiring must be rated at least 300 V.

DHW29

/SetpCom30

DemPr.31

Dem

2

–

5

–Mod1

1

+Mod2

3

+– +Mod3

4

+Mod4

6

+BRet/

7Com

8tN4

12Boil

9Out

10Com

11PrimP1 L N

26Power

28271413Do not apply power

24DHW/ P2

23 251615 1817 2019 2221

Fixed LeadFirst On / Last Off

First On / First Off

Relay1

Relay2

Relay3

Relay4

C.A. /Alert

BoilerDemandSup DHW

ZoneLoadShedding

T T-+ L115V(ac)

N

3 41 2


1 2 3

1 2 3


Reset



tN4BoilerBus

tN4Bus1

tN4Bus2

tN4Bus3

Power

AlertInput1

AlertInput2

AlertInput3

Date

Cod

e


H205

4A

Power5V (dc)

14133

C1Bus 1

4

tN4

1

C0Boiler Bus

2

tN4

5

C2Bus 2

6

tN4

7

C3Bus 3

8

tN4

Do not apply power

AlertInput 3

1211Alert

Input 2

109Alert

Input 1

Ethernet

Alert On Break

Alert On Make


WiFi / Ethernet

Boiler

OutdoorSensor

BoilerSupplySensor


When the power is first turned on, the 485 may take up to 5 minutes to start up. The web pages are available once the Gateway Ready and WiFi / Ethernet LEDs are on.

Web Address-------------------------------------------------------------------------------------------

Onacomputer,tablet,orphoneconnectedtotheLocalAreaNetwork(LAN),openawebbrowser.Inthewebbrowseraddressbar,enterthefollowingaddress:http://tekmargateway.localThetekmarGatewayloginpagewillappear.

Login---------------------------------------------------------------------------------------------------MakesuretheUnlock/LockswitchissettoUnlock.Thisenablestheuseofthedefaultloginandpassword.Nowenterthedefaultloginandpassword.•Thedefaultloginisinstaller•ThedefaultpasswordistekmarAftercreatingpersonalizeduserloginaccounts,itishighlyrecommendedtosettheUnlock/LockswitchtotheLockpositiontopreventunauthorizedaccess.Makesuretorecordyourloginandpasswordforfuturereference.

Login to the 485

Gateway Ready

WiFi / Ethernet

Multiple Gateways--------------------------------------------------------------------------------------

Gateway Startup Sequence Web Address (on LAN only)1sttostart tekmargateway.local

2ndtostart tekmargateway-2.local

3rdtostart tekmargateway-3.local

Network and Power------------------------------------------------------------------------------------UsingthesuppliedEthernetcable,plugthe485intooneoftheLANportsonarouter.Then,usingthesuppliedwallpowersupply,plugthesmallendintothe485powerjack.Lastly,connectthewallpowersupplyintoawallpoweroutlet.

TheremaybecaseswheretherearetwoormoregatewaysinstalledonthesameLAN.

Unicastroutersdonotsupportthismethodoflocatingthe485onthenetwork.Inthiscase,logintotherouter'ssetuppageandtherouterwilllisttekmargatewayasoneofthedevicesonthenetwork.ClickthislinkorenterthisIPaddressintothewebbrowsertoaccessthe485loginpage.

http://tekmargateway.local


Networking Checklist

It is recommended to read the networking steps on pages 14, 15 and 16 and fill out this checklist prior to installation.

IT Department

IT Company ��

IT Contact and Phone # ��

Internet Service Provider (ISP)

ISP Name ��

Technical support phone # ��

Is the IP address static or dynamic? ��

Is port 80 blocked by the ISP? ��

Is port 3000 blocked by the ISP? ��

Modem

Manufacturer, Model, Serial # ��

Is the modem cellular or land-line? ��

Router

Manufacturer, Model, Serial # ��

Router IP Address ��

Router Username ��

Router Password ��

WiFi SSID ��

WiFi Password ��

Gateway 485

485 LAN IP Address ��

485 Username ��

485 Password ��

Dynamic DNS (not required when ISP provides Static IP)

Host name ��

Login name ��

Password ��


Router Setup

The485mustbeconnectedtoarouter.Therouterdirectscomputernetworktrafficfromonecomputingdevicetoanother.AllthedevicesontheinsideofabuildingformaLocalAreaNetwork(LAN).TherouterbridgestheLANtotheinternetandprotectstheLANfromunauthorizedaccessfromtheinternetusingafirewall.MostroutersuseaDHCPserverthatautomaticallyassignsanIPaddresstoacomputer.Theseaddressesaredynamic,whichmeansthatparticularcomputercanbegivenanewIPaddresseachtimeitisturnedon.Sinceothercomputersmustlocatethe485onthenetwork,itisimportantthatthe485begivenastaticLANIPaddress.

Internal IP

Router

External IP

RemoteComputer

NetworkedComputer

Internal IP

Por

t For

war

ding

Gateway

Router Overview---------------------------------------------------------------------------------------

Login to Router Setup Page----------------------------------------------------------------------------

Logintotherouterusingtherouter'susernameandpassword.Consultwiththerouter'smanualorchecktherouterforastickertolocatethisinformation.

These directions are provided as a guide to a typical router. If the router does not follow these setup steps contact the router manufacturer, router supplier or qualified IT technician for assistance.FirstlocatetheroutersetupwebpageontheLAN.Todothisfollowthesesteps:• Logintothe485usingacomputer,tabletorsmartphone.• Click"Configuration".• Click"Network".The485willlisttherouter'sIPaddress.• Createanewtabonthewebbrowserandentertherouter's

IPaddressintothewebbrowseraddressbar.Twocommonrouteraddressesare:192.168.0.1or192.168.1.1

Intheroutersettings,locatetheDHCPsettings.SettheDHCPIPrangesothatthereareeightfreeIPaddressesavailable.Forexample,iftherouteraddressis192.168.0.1,thentheDHCPrangeshouldbesettostartat192.168.0.10.ThisallowseightstaticIPaddressestobeavailable(192.168.0.2to192.168.0.9).Theroutermayneedtorestartwhenthissettingissaved.

AppleAirportExtremeandExpressroutersrequiretheAirPortUtilitysoftwareprogramtosetuptherouter.Followtheinstructions:http://www.apple.com/support/airport

Intheroutersettings,locatetherouterportforwardingrules.Thisfeaturecanhaveothernamesdependingonthemanufactureroftherouter.Othernamesincludeportaddresstranslation,networkaddresstranslation(NAT)orapplicationsandgaming.• Nametheportforwardingrule"tekmar".• OpenexternalTCPandUDPport80.• Insomecases,internetserviceprovidersblockport80.In

thiscaseopenexternalport3000.• OpeninternalTCPandUDPport80.• EnterthestaticLANIPaddressofthe485typically192.168.0.2

or192.168.1.2

Router DHCP Settings----------------------------------------------------------------------------------

Router Port Forwarding--------------------------------------------------------------------------------


• ClicktheDNS/Porttab.• IntheDNS1fieldentertheIPaddressoftherouter.• IntheDNS2fieldenter208.67.222.222.Thisdirectsthe485touse

OpenDNS.comtoresolveDNSsearchesontheInternet.• Fornewinstallations,settheportnumberto80.• WhenreplacingaGateway483,settheportnumberto3000.• ClicktheSavebutton.Thisrequiresarebootofthe485.

ClickOK.

FirstselecttheWiFinetwork• ClicktheWiFitab.• ClicktheNetworktab.• ScanforavailableWiFinetworks.• SelectaWiFinetwork,entertheWiFipasswordandpress

theConnectbutton

Network - DNS and Port--------------------------------------------------------------------------------

485 Network Settings using WiFi (wireless)-------------------------------------------------------------

485 Network Settings using Ethernet (wired)-----------------------------------------------------------Setupthe485tohaveastaticIPaddress• ClicktheEthernettab.• SettheDHCPsettingtoDisabled.• EnterthestaticIPaddress.Iftherouteraddressis192.168.0.1

thenthe485IPcanbesetto192.168.0.2.• EntertheSubnetmask.Typicallythisissetto255.255.255.0• EntertheRouterIPaddress.Checktherouter'smanualfor

therouter'sdefaultIPaddress.• PresstheSavebutton.Thisrequiresarebootofthe485.

ClickOK.

• DonotsetupEthernetandWiFitobothhaveastaticIPaddressatthesametime.Thismayresultinnetworkingproblems.

• AftersetupofWiFi,disconnecttheEthernetcable.ConnectionofbothWiFiandEthernetmayresultinnet-workingproblems.

• Powertherouteroff,thenpowerbackon.

Secondly,setupthe485tohaveastaticIPaddress• ClicktheTCP/IPtab.• SettheDHCPsettingtoDisabled.• EnterthestaticIPaddress.Iftherouteraddressis192.168.0.1

thenthe485IPcanbesetto192.168.0.2.• EntertheSubnetmask.Typicallythisissetto255.255.255.0• EntertheRouterIPaddress.Checktherouter'smanualfor

therouter'sdefaultIPaddress.• PresstheSavebutton.Thisrequiresarebootofthe485.

ClickOK.

• Powertherouteroff,thenpowerbackon.

485 Networking

• WPA2encryptionisrequiredforWiFiconnections.WEPandnoencryptionoptionsarenotsupportedbythe485.


Dynamic DNS

ToaccesstheGateway485ontheinternet,youmayrequireadynamicDNSservice.IfastaticIPaddresshasbeenprovidedbyyouInternetServiceProvider,thenadynamicDNSisnotrequired.tekmarprovidesafreedynamicDNSservicewiththehostname“mylabel.tekmargateway.com”wheremylabeliscustomizedwithyournameoraddress.ThishostnamethenlinkstoyourGateway485.

Tocreateanaccount:Sendanemailtotekmar.customerservice@wattswater.comwiththefollowinginformation:• Yourcustomer'sname• Yourchosenhostname

tekmarcustomerservicewillreplytoyouremailwiththefollowinginformation:• Hostname• Loginname• PasswordPleaseallowupto1businessdayforaresponse.RecordthisinformationintheNetworkingChecklistforfuturereference.OntheGateway485:• ClickConfiguration• ClickNetwork• ClicktheDynamic-DNStab• IntheServiceProviderdropdownmenuselect“DynDNS”• EntertheHostName• EntertheLogin• EnterthePassword.• Click“Update&Test”Themessage“DNSclientconfigurationhasupdatedsuccess-fully!”willappearifthesettingsarecorrect.

CustomersmayalternativelyselectthepaidserviceNo-IPastheirdynamicDNSprovider.


Creating a Shortcut on Apple iPhone or iPad

AshortcuttotheGateway485canbecreatedonanAppleiPhoneoriPad.Step1• OpentheSafariwebbrowser

Step2• EntertheGateway'shostnameorstaticIPaddress• Press"Go"• PresstheUploadsymbol

Step3• Press"AddtoHomeScreen"

Step4• Press"Add"

Step5• AshortcuticonwillbeaddedtotheiPhoneoriPad'shome

screen.


Creating a Shortcut on Android Phones and Tablets

AshortcuttotheGateway485canbecreatedonanAndroidphoneortablet.Step1• OpenChromewebbrowser.• EntertheGateway'shostnameorstaticIPaddress• Press"Go"• PressSettings

Step2• Press"AddtoHomescreen"

Step3• PressAdd.

Step4• AshortcuticonwillbeaddedtotheAndroiddevice'shome

screen.


User InterfaceWeb Page Configuration

Configuration------------------------------------------------------------------------------------------The485requiresinformationtobeenteredabouttheheating,cooling,ventilationandairconditioning(HVAC)system.Toenterthisinformation,click"Configuration".

Configuration - Job Site Information--------------------------------------------------------------------TheJobSitepagecontainsasummaryofthebuilding'slocation,thebuildingownerormanagerandtheinstallingheatingcontractor.ThisallowsforsupportshouldtheHVACsystemneedservicework.Aphotoofthebuildingcanbeuploadedtopersonalizethehomepagefortheuser.

Configuration - General Settings-----------------------------------------------------------------------

The485supportsdifferenttemperatureandtimeformats.Selecttheunitsdesiredbythebuildingowners:• TemperatureunitsineitherFahrenheitorCelsius• 12or24hourtimeformat• TimezoneThe485synchronizesitstimeclockfromtheinternet.Ifthe485isconnectedtoaLANbutisunabletoreachtheinternet,the485willcontinuetousethetimesetatthefactory.

Configuration - Areas----------------------------------------------------------------------------------Anareaisagroupofroomsthatareneartooneanother.Afloororwingisanexampleofanarea.Enterupto12areasthatthermostatscanbelongto.


Configuration - Devices--------------------------------------------------------------------------------

Eachthermostatcanbegivenaroomname.EachthermostatislistedusingitstekmarNet®address.Locatetheaddressoneachthermostatdisplayandentertheroomname.Assignanareanametothethermostatusingthedrop-downmenu.

Configuration - Scenes and Setpoint Enable-----------------------------------------------------------Scenesarebuildingwideoverridesthatallowtheusertochangethebuildingtemperaturefromcomforttoeconomyoperation.ThetekmarNet®systemcanoperateinoneofeightscenes.Eachscenecanbegivenacustomnameandeachscenecanbeselectedwhetherornotitisvisibletotheuser.

TheSetpointEnableisusedtoactivateordisableasetpointorsnowmeltcontrol.Thiscanbeusedtoremotelyactivatesnowmeltsystems,hottubs,andpatioheaters.

Configuration - Users----------------------------------------------------------------------------------ClickonNewUsertocreatealoginforeachpersonthatwillhaveaccesstothe485.Foreachloginaccount,selecttheaccesslevelthatthepersonhastothe485.Theinstalleraccesslevelallowsaccesstoallofthe485webpages.TheuseraccesslevelonlyallowsaccesstotheHome,Temperatures,andScenewebpages.Thisaccessisrecommendedfortheaveragehomeowner.Providetheaccountwithaname,loginname,emailaddressandpassword.Click‘AddUser’tocreatetheaccount.Theloginandpasswordarecasesensitive.Theloginmustbeatleast3charactersandthepasswordmustbeatleast4characters.


Configuration - Email-----------------------------------------------------------------------------------

Inordertosendemailtouseraccounts,the485mustconnecttoamailserver.Gmail&Hotmailaccountsrequireausernameandpassword.SomeInternetserviceproviders(ISP’s)onlyrequiretheSMTPserveraddress,otherswillrequireadditionalsettings.ContactyourISPtodeterminethefollowingadvancedemailsettings:• SMTPServerAddress• SMTPServerPort• Emailaccountusername• Emailaccountpassword• HELOdomain• AuthenticationmodePlain,LoginorCRAMMD5• IfTLS/SSLisusedOncetheemailserversettingshavebeenentered,clickSave&Continue.Clickingthetestbuttonsendsatestmessagetotheemailaccount.Pleasenotethetestbuttondoesnotsavethepasswordoremailsettings.

Configuration - Alerts----------------------------------------------------------------------------------TheAlertspageprovidesaformforashortmessagetobeincludedinanotificationemailwheneveranAlertInputisactivated.RoomhotandcoldwarningthresholdscanbesetontheAlertspage.Shouldthetemperatureexceedthehotroomsettingorfallbelowthecoldroomsetting,anemailcanbesent.Thefollowingitemscanbeselectedtonotifyindividualuserswhentheyoccur:• Alertinputs-sentimmediately• Hotroomwarning-senteachhouronthehour• Coldroomwarning-senteachhouronthehour• Errormessages-senteachhouronthehour• Dailystatusreports-senteachdayatmidnight• Weeklystatusreports-senteachSundayatmidnight

Configuration - Software Update-----------------------------------------------------------------------

The485softwarecanbeupdated.ClicktheUpdateSoftwarebuttontocheckifnewsoftwareisavailable.

Configuration - History---------------------------------------------------------------------------------Allerrorandwarningmessagesarestoredinalistandaretimestamped.Individualerrororwarningmessagescanbeclearedbytheuser.

SendingemailsrequiresthattheDNSsettingsbeenteredontheconfiguration-networkpage.EmailswillnotsendiftheDNSfieldisleftemptyorareincorrect.


Home Page---------------------------------------------------------------------------------------------TheHomepageshowsaphotographofthebuildingandasummaryoftheheatingsystemincluding:• Scene• Errormessagespresent• Outdoorairtemperature• Warmestandcoldestroomtemperatures• Outdoorhighsandlows• Boilerplantoutputaveragedoverthelast24hours

Temperatures Page-------------------------------------------------------------------------------------TheTemperaturespagelistallthermostat'stemperaturemeasurementandthecurrentheatingandcoolingsetting.Inaddition,setpointcontrolsandsnowmeltcontrolsarealsolisted.Clicktheupordownbuttonstoadjustthetemperature.Theheatsettingautomaticallyincreasesthecoolingsettingifadjustedwithin3°F(1.5°C)ofthecoolingsetting.Likewise,thecoolingsettingautomaticallydecreasestheheatingsettingifadjustedwithin3°F(1.5°C)oftheheatingsetting.Thispreventscyclingbetweenheatingandcoolingonthethermostat.Anorangeboxindicatesthatthethermostatisheatingandablueboxindicatesthatthethermostatiscooling.Loading...TheTemperaturespageshows"Loading..."insteadofthethermostattemperaturewhilethe485isdownloadingthethermostatsettings.Thisonlyoccurswhenthe485ispoweredonforthefirsttimeandcantakeupto5to10minutesperthermostatdependingonthetekmarNet®networkactivity.

Temperatures - Individual Thermostat------------------------------------------------------------------Clickonthethermostatnametoaccesstheindividualthermostatorsetpointcontrolsettings.Thecurrenttemperature,relativehumidity,sceneandschedulestatusareshown.ThemodecanbesettoAuto,Heat,Cool,orOff.Theoptionsavailablearedeterminedbythethermostatmodel.TheHeatsetpointsareavailablewhenmodeissettoHeatorAuto.TheCoolsetpointsareavailablewhenmodeissettoCoolorAuto.TheFansettingsareavailablewhenafanisavailableonthethermostat.TheHeat,Cool,andFanmayhavemultiplesettingsdependingifasetbackscheduleisusedonthethermostat.IfnoscheduleisusedthenonlytheOccupiedsettingisavailable.Ifatwoeventscheduleisused,thentheOccupiedandUnoccupiedsettingsareavailable.Ifafoureventscheduleisused,thentheWake,Unoccupied,Occupied,andSleepsettingsareavailable.Agreenboxaroundasettingindicatesthecurrentscheduleeventofthedevice.

Using the Web Pages


Scenes Page-------------------------------------------------------------------------------------------TheScenespageallowstheusertoselectthesceneforthebuilding.Forexample,thescenecouldbesettoNormalwhilethebuildingisoccupied,andthensettoAwaywhilethebuildingoccupantsareawayonvacation.Thesetpointenableallowshottubs,patioheatingandsnowmeltsystemstoberemotelyactivated.Setpointcontrolsthatareusingthesetpointdeviceenablefeaturecanbeactivatedorplacedinstandbyoperationusingthescenespage.ClickontheActivebuttontohavethesetpointcontroloperateattheOccupiedtemperaturesetting.ClicktheStandbybuttontohavethesetpointcontroloperateatthestandbysetting.Thestandbytemperaturesettingissetbytheapplicationmodeconfiguredonthesetpointcontrol.

Scenes - Scene Details---------------------------------------------------------------------------------TheScenesDetailsliststheresponseofeachthermostatinaparticularscene.Adjustabilityofeachsceneisdependentontheparticularthermostatmodelandhowthethermostatisconfigured.Consultthethermostatinstallationandoperationmanualfordetailedinformation.

Schedule Page-----------------------------------------------------------------------------------------TheSchedulepageliststheschedulesonthetekmarNet®system,thelocationoftheschedulemasterthermostat,andthethermostatsthataremembersofthisschedule.Thermostatsthathavetheirownprogrammableschedulewhicharenotsharedarelistedas"zone".

Schedule - Schedule Details----------------------------------------------------------------------------

OntheSchedulespages,clicktheschedulenametoaccesstheschedulesettings.Foreachscheduleeventtime,enterthetimefortheeventtostart,roundedtothenearesttenminutes.ClickontheUploadTimesbuttontosendthesettingstothethermostat.

System Details Page-----------------------------------------------------------------------------------TheSystemDetailspageprovidesinformationonthehotwaterheatingsystem.Detailssuchasthepresenceofaheatdemandsignal,boilerandmixtargettemperatures,actualboilerandmixtemperaturesandboilerandmixpercentoutputlevelsareshownindetail.


System Details - Device Inventory----------------------------------------------------------------------TheDeviceInventorypageliststhetekmarNet®addressofeachdeviceinthetekmarNet®system,theareaname,thethermostatorsetpointcontrolname,theproductmodelnumber,productnameanddescription,andthesoftwareversion.Insomecases,adevicemayhavebeenconnectedtoatekmarNet®busandthenremoved.ClicktheForgetbuttontoremovethedevicefromthedatabase.IfthedeviceisstillonthetekmarNet®bus,thegatewaywillautomaticallydetectandaddthedevicetothedatabase.Ifadeviceshows"Loading..."ontheTemperaturespageforseveralhours,thenthedevicemaynolongerbeinstalledonthesystemorthedatabasemayhavebeencorrupted.SelectthedeviceonthedeviceinventorypageandclicktheForgetSelectedbuttontoremoveitfromthedatabase.

Graphs Page-------------------------------------------------------------------------------------------The485capturesandlogsdataata15secondintervalandstoresdataforupto13months.Thedatacanthenbegraphedorexportedtocomparethepreviousyear'sdatawiththecurrentyear'sdata.Thefollowingdataisavailable:• Outdoortemperature• Roomtemperature• Heatingandcoolingtemperaturesetpoints• Relativehumidity• Relativehumiditysetpoints• Floortemperature• Floorsetpoint• Boilertemperature• Boilertarget• Boilerpercentoutput(firingrate)• Boilerdemand• Mixingtemperature• Mixingtarget• Mixingdemand• Heatpumptanktemperature• Snowmeltoperationalstatus• Snowmeltsensorwetordrystatus

Insteadofgraphingdata,the485supportstheexportofdatatoaCommaSeparatedValue(CSV)documentformatthatcanbeopenedbymostspreadsheetprograms.Themaximumnumberofdatapointsthatcanbeexportedis1024.

Graphs - Exporting Data--------------------------------------------------------------------------------


TroubleshootingTrouble Reaching Login Page

Yes

No

Checkthe485staticIPaddressontheLAN.Thenchecktherouterportforwardingrule.• Forwardto485IPaddress• Externalport80• Internalport80• BothTCPandUDPprotocols

IstheNO-IP.com

accountactive?

End

Yes

No

Yes

No

Yes

UsingacomputerorphoneconnectedtotheInternet,openawebbrowserandenterthe485’sstaticIP

addressortheno-ip.comhostname.

GotoNo-IP.comandlogin.

CreateanewNo-IP.comaccount.

OpentheNo-IPdynamicupdateclient(DUC)onthecomputerorrouterandcheckitssettings.

Start

Accessingthe485fromtheinternet

orthebuildingLAN?

IsthePowerLEDon?

Internet

BuildingLAN

IstheGatewayReadyLEDonsolid?

IstheWiFi/EthernetLED

on?

Checkifthewallplugpowersupplyispluggedintothe485andtothewallpoweroutlet.

The485takesupto5minutestostart.

After5minutes,isStatusOK

LEDon?

Unplugwallplugpowersupply,wait10seconds,thenreconnectwallplugpowersupply.

485isnotconnectedtoEthernet(wired)orWiFi(wireless).

CheckthattheEthernetcableisconnectedtothe485andtotherouter.

TherouterhasanindicatorLEDtoshowthattheEthernetcableisconnected.

Waitfor30secondsifcablereconnected.

Pressandholdtherestartbuttonfor5seconds.This

restoresthe485tothefactorydefaultusingDHCP

(automatic)addressing.Waitfor5minutesfor485

torestart.

Wired

Yes

Yes

WirelessIsthe485usingwiredorwireless

networking?

Openawebbrowserandenterhttp://tekmargateway.local

Doestheloginwebpageappear?

Yes

Yes




Gotothe485

No

No

No

No

Yes

No

No

IstheWiFi/EthernetLED

on?

Yes No

Logintotherouter'sconfigurationpage.TherouterDHCPclientlistwillshow

tekmargatewayasadeviceonthenetwork.

Clickonthelinkorenterthetekmar

gateway'sIPaddressintothewebbrowser

addressbar.

Poweroffthe485andpowerbackon.

Powerofftherouterandpowerbackon.

WaitforGatewayReadyandWiFi/

EthernetLEDtoturnbackon.


No

Yes


Trouble Viewing Web Pages

RedBannerwith:

“Communicationerroronbus…”erroronweb

page?

Thermostatpageshowing“loading”

TemperaturespagemissingUpandDownarrows?

“Somethingwentwrong,calltekmarcustomerservice”errormessage?

AtN4busisnotcommunicatingwiththe485.AlltN4busesonacontrolmustbewiredtothe485.ThisincludestN4buseswithno

thermostatsconnected.

The485mustgatherdatafromeachthermostat.Allow5minutesperthermostat

timesthenumberofthermostatinthesystem.

GotoSystemDetails>DeviceInventory,checkmarktheproblemthermostatandclick

“ForgetSelected”.

Thermostatstillshows“loading”

afterseveralhours?

Thermostatstillshows“loading”

afterseveralhours?

Unplugwallplugpowersupply,wait10seconds,thenreconnectwallplugpower

supply.

Javascripthasbeendisabledonthecustomerswebbrowser.Recommend

enablingJavascript.InternetExplorer:

Tools>Options>Security>SettoMedium-High(notHigh)Firefox:

Tools>Options>Content>EnableJavascriptChrome:

Settings>AdvancedSettings>PrivacyContentSettings>Allowallsitestorun

JavaScript

Isthisanewinstallation?

DoestheerroroccurwhileontheGraphingpage?

GotoSystemDetailspage>DeviceInventory>clickAll,thenclick

“ForgetSelected”.

UnabletoviewGateway485web

pagesoniPhone?

UnabletoviewGraphingpage?

Istheresomethingelse

onthewebpagenotworking?

End

The485mustgatherdatafromeachthermostat.Allow5minutesperthermostat

timesthenumberofthermostatsinthesystem.

Clearthecomputer’swebbrowsercache.

InternetExplorer:Tools>InternetOptions>General>Browsing

history>Delete

Firefox:Tools>Options>Privacy>History>Clear

yourrecenthistory

Chrome:ControlChromebutton>History,selectClear

browsingdata

Unplugwallplugpowersupply,wait10seconds,thenreconnectwallplugpower

supply.

Resetfactorydefaultsbypressingandholdingtherestartbuttonfor10seconds.

“Somethingwentwrong,calltekmarcustomer

service”errorcontinues?

“Somethingwentwrong,calltekmarcustomer

service”errorcontinues?

iPhoneneedstosupport“Cookies”Oniphone,Settings>Safari>Accept

Cookies,choose“FromVisited”

GraphingrequiresawebbrowserthatsupportsHTML5

Contacttekmarcustomerservice

Start

No

Yes

No

Yes

No

Yes

No

Yes

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

Yes

Yes

No

No


Thispageisintentionallyleftblank.

Limited Warranty The liability of tekmar under this warranty is lim-ited. The Purchaser, by taking receipt of any tekmar product (“Prod-uct”), acknowledges the terms of the Limited Warranty in effect at the time of such Product sale and acknowledges that it has read and understands same.The tekmar Limited Warranty to the Purchaser on the Products sold hereunder is a manufacturer’s pass-through warranty which the Purchaser is authorized to pass through to its customers. Under the Limited Warranty, each tekmar Product is warranted against defects in workmanship and materials if the Product is installed and used in compliance with tekmar’s instructions, ordinary wear and tear excepted. The pass-through warranty period is for a period of twenty-four (24) months from the production date if the Product is not installed during that period, or twelve (12) months from the docu-mented date of installation if installed within twenty-four (24) months from the production date.The liability of tekmar under the Limited Warranty shall be limited to, at tekmar’s sole discretion: the cost of parts and labor provided by tekmar to repair defects in materials and/or workmanship of the defective prod-uct; or to the exchange of the defective product for a warranty replace-ment product; or to the granting of credit limited to the original cost of the defective product, and such repair, exchange or credit shall be the sole remedy available from tekmar, and, without limiting the foregoing in any way, tekmar is not responsible, in contract, tort or strict product liabil-ity, for any other losses, costs, expenses, inconveniences, or damages, whether direct, indirect, special, secondary, incidental or consequential, arising from ownership or use of the product, or from defects in work-manship or materials, including any liability for fundamental breach of contract.The pass-through Limited Warranty applies only to those defective Prod-ucts returned to tekmar during the warranty period. This Limited War-ranty does not cover the cost of the parts or labor to remove or transport the defective Product, or to reinstall the repaired or replacement Product, all such costs and expenses being subject to Purchaser’s agreement and warranty with its customers.

Any representations or warranties about the Products made by Purchaser to its customers which are different from or in excess of the tekmar Lim-ited Warranty are the Purchaser’s sole responsibility and obligation. Pur-chaser shall indemnify and hold tekmar harmless from and against any and all claims, liabilities and damages of any kind or nature which arise out of or are related to any such representations or warranties by Pur-chaser to its customers.The pass-through Limited Warranty does not apply if the returned Prod-uct has been damaged by negligence by persons other than tekmar, accident, fire, Act of God, abuse or misuse; or has been damaged by modifications, alterations or attachments made subsequent to purchase which have not been authorized by tekmar; or if the Product was not installed in compliance with tekmar’s instructions and/or the local codes and ordinances; or if due to defective installation of the Product; or if the Product was not used in compliance with tekmar’s instructions.THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH THE GOVERNING LAW ALLOWS PARTIES TO CONTRACTUALLY EXCLUDE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, DURABILITY OR DESCRIPTION OF THE PRODUCT, ITS NON-INFRINGEMENT OF ANY RELEVANT PATENTS OR TRADEMARKS, AND ITS COMPLIANCE WITH OR NON-VIOLA-TION OF ANY APPLICABLE ENVIRONMENTAL, HEALTH OR SAFETY LEGISLATION; THE TERM OF ANY OTHER WARRANTY NOT HEREBY CONTRACTUALLY EXCLUDED IS LIMITED SUCH THAT IT SHALL NOT EXTEND BEYOND TWENTY-FOUR (24) MONTHS FROM THE PRODUC-TION DATE, TO THE EXTENT THAT SUCH LIMITATION IS ALLOWED BY THE GOVERNING LAW. Product Warranty Return Procedure All Products that are believed to have defects in workmanship or materials must be returned, together with a written description of the defect, to the tekmar Representative assigned to the territory in which such Product is located. If tekmar receives an inquiry from someone other than a tekmar Representative, including an inquiry from Purchaser (if not a tekmar Representative) or Purchaser’s customers, regarding a potential warranty claim, tekmar’s sole obligation shall be to provide the address and other contact informa-tion regarding the appropriate Representative.

Product design, software and literature are Copyright ©2016 by tekmar Control Systems Ltd., A Watts Water Technologies Company

28 of 28 All specifications are subject to change without notice. Printed in Canada. 485_D - 02/16.

tekmar Control Systems Ltd., A Watts Water Technologies Company. Head Office: 5100 Silver Star Road, Vernon, B.C. Canada V1B 3K4, 250-545-7749, Fax. 250-984-0815 Web Site: tekmarControls.com

Technical DatatekmarNet® Internet Gateway 485 WiFi / EthernetLiterature 485_C,485_D,485_Q,485_B

Control Microprocessorcontrol.Thisisnotasafety(limit)control

Packagedweight 2.9lb.(1300g)

Dimensions 6-5/8"Hx7-9/16"Wx2-13/16"D(170x193x72mm)

Enclosure BluePVCplastic,NEMAtype1

Approvals ClassB:ICES&FCCPart15

Ambientconditions Indooruseonly,32to122°F(0to50°C),RHmaximum90%,non-condensing

Powersupply 5V(dc)regulated,1A,Class2,FCCcertified

Alertinputs Short,0-32V(ac)

Ethernet 10/100BASE-T

WiFi 802.11n,2.4GHz,WPA2encryption

Warranty Limited3Year

Limited Warranty and Product Return Procedure

WARNING:ThisproductcontainschemicalsknowntotheStateofCaliforniatocausecancerandbirthdefectsorotherreproductiveharm.Formoreinformation:www.watts.com/prop65

45r 2ee2 th56e6nc182 th56i25b2e /•wifres.cloudinary.com/controlconsultants/raw/upload/v...1068-0 1...

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