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TRANSCRIPT
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FIFTH LEGISLATIVE ASSEMBLY OFFIFTH LEGISLATIVE ASSEMBLY OFFIFTH LEGISLATIVE ASSEMBLY OFFIFTH LEGISLATIVE ASSEMBLY OFFIFTH LEGISLATIVE ASSEMBLY OF
THE STATE OF GOATHE STATE OF GOATHE STATE OF GOATHE STATE OF GOATHE STATE OF GOA
FIRST REPORTFIRST REPORTFIRST REPORTFIRST REPORTFIRST REPORT
OFOFOFOFOF
THE DEMANDS RELATEDTHE DEMANDS RELATEDTHE DEMANDS RELATEDTHE DEMANDS RELATEDTHE DEMANDS RELATEDAD HOCAD HOCAD HOCAD HOCAD HOC COMMITTTEE ONCOMMITTTEE ONCOMMITTTEE ONCOMMITTTEE ONCOMMITTTEE ON
HOMEHOMEHOMEHOMEHOME
(2008)(2008)(2008)(2008)(2008)
GOA LEGISLATURE SECRETARIATGOA LEGISLATURE SECRETARIATGOA LEGISLATURE SECRETARIATGOA LEGISLATURE SECRETARIATGOA LEGISLATURE SECRETARIAT
ASSEMBLY HALLASSEMBLY HALLASSEMBLY HALLASSEMBLY HALLASSEMBLY HALL
PORVORIM, GOAPORVORIM, GOAPORVORIM, GOAPORVORIM, GOAPORVORIM, GOAPrinted at the Government Printing Press, Panaji-Goa 520/300 8/2008
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FIFTH LEGISLATIVE ASSEMBLY OFFIFTH LEGISLATIVE ASSEMBLY OFFIFTH LEGISLATIVE ASSEMBLY OFFIFTH LEGISLATIVE ASSEMBLY OFFIFTH LEGISLATIVE ASSEMBLY OF
THE STATE OF GOATHE STATE OF GOATHE STATE OF GOATHE STATE OF GOATHE STATE OF GOA
FIRST REPORTFIRST REPORTFIRST REPORTFIRST REPORTFIRST REPORT
OFOFOFOFOF
THE DEMANDS RELATEDTHE DEMANDS RELATEDTHE DEMANDS RELATEDTHE DEMANDS RELATEDTHE DEMANDS RELATED
AD HOCAD HOCAD HOCAD HOCAD HOC COMMITTTEE ONCOMMITTTEE ONCOMMITTTEE ONCOMMITTTEE ONCOMMITTTEE ONHOMEHOMEHOMEHOMEHOME
(2008)(2008)(2008)(2008)(2008)
Presented to the Speaker on 28-7-2008Presented to the Speaker on 28-7-2008Presented to the Speaker on 28-7-2008Presented to the Speaker on 28-7-2008Presented to the Speaker on 28-7-2008
GOA LEGISLATURE SECRETARIATGOA LEGISLATURE SECRETARIATGOA LEGISLATURE SECRETARIATGOA LEGISLATURE SECRETARIATGOA LEGISLATURE SECRETARIAT
ASSEMBLY HALLASSEMBLY HALLASSEMBLY HALLASSEMBLY HALLASSEMBLY HALL
PORVORIM, GOAPORVORIM, GOAPORVORIM, GOAPORVORIM, GOAPORVORIM, GOA
CONTENTS
COMPOSITION OF THE COMMITTEE
INTRODUCTION
REPORT
CHAPTER 1 Demand No.2 General Administration . ... .. .. .. .. 1& Coordination
CHAPTER 2 Demand No.A3 Goa Public Service Commission 5
CHAPTER 3 Demand No.14 Goa Sadan .............................. 7
CHAPTER 4 Demand No.17 Police ..................................... 10
CHAPTER 5 Demand No.18 Jails ....................................... 24
CHAPTER 6 Demand No.22 Vigilance ................................ 28
CHAPTER 7 Demand No.23 Home ..................................... 32
CHAPTER 8 Demand No.25 Home Guards and Civil ........... 35
Defence
CHAPTER 9 Demand No.26 Fire & Emergency Services .... 38
CHAPTER 10 Demand No.27 Official Language ................... 43
CHAPTER 11 Demand No.29 Public Grievances ................... 45
CHAPTER 12 Demand No.63 Rajya Sainik Board ................. 49
APPENDIX I ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 52APPENDIX II ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 53
APPENDIX III ................................................................ 54
APPENDIX IV ................................................................ 55
APPENDIX V ... .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 56
APPENDIX VI ................................................................ 57
APPENDIX VII ................................................................ 58
APPENDIX VIII................................................................ 59
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COMPOSITION OF THE DEMANDS
RELATED ADHOC COMMITTEE
ON HOME
(2008)
CHAIRMAN
Shri Manohar Parrikar, Leader of Opposition
MEMBERSShri Shyam Satardekar
Shri Ramesh Tawadkar
LEGISLATURE SECRETARIAT
Shri R. Kothandaraman Secretary
Shri J. N. Braganza Joint Secretary
INTRODUCTION
I, the Chairman of the Demands Related ad hoc Committee on Home, having
been authorized by the Committee to present this Report, present it to the
Speaker of the Goa Legislative Assembly.
2. The Committee examined the following Demands for Grants for the year
2008-2009 in relation to the various Departments of the Government of Goa:
1. Demand No. 2 General Administration and Coordination.
2. Demand No. A3 Goa Public Service Commission
3. Demand No. 14 Goa Sadan
4. Demand No. 17 Police
5. Demand No. 18 Jails
6. Demand No 22 Vigilance
7. Demand No. 23 Home
8. Demand No. 25 Home Guards and Civil Defence
9. Demand No. 26 Fire & Emergency Services
10. Demand No. 27 Official Language
11. Demand No. 29 Public Grievances
12. Demand No. 63 Rajya Sainik Board
3. The Committee addressed written questionnaires to the Secretaries of the
Departments concerned with the above Demands for Grants for furnishing
information. The Committee examined the replies furnished by the Departments
and orally examined the replies furnished by the Departments of Government
of Goa at its sitting held on 13th May 2008 and 19th, 20th and 24th June 2008.
A copy of the minutes of the sittings are at appendix I, II, III & IV.
4. The evidence so collected by the Committee for scrutiny of the said Demandsfor Grants has been separately compiled for being laid on the Table of the
Legislative Assembly at commencement of the next Session.
( Fifth Session, 2008)
5. In accordance with Rule 242 C (9) of the Rules of Procedure and Conduct
of Business of Goa Legislative Assembly, the Committee directs that all Action
Taken Replies on the recommendations contained in the report be sent to the
Committee within 10 days from the date of receipt of this Report by the
Secretaries of the Departments concerned in the Government of Goa.
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6. For ease of identification, the recommendations of the Committee have
been printed in bold and italicized letters in the Report.
7. Excerpts from the book called Practice and Procedure in Parliament by
Kaul and Shakdher, which applies to the Legislative Assembly of the State of
Goa, is reproduced below for all concerned to take note for strict compliance:
No reflection can be made by anybody on the recommendations of
aParliamentary Committee. The Committees are entitled to the samerespect as Parliament. Therefore, if anybody casts reflection on the
decisions or conduct of the Committee, it is a breach ofPrivilege of
the House.
8. The term Government used in this Report denotes the Departments/
Offices concerned as well as the political executive and does not necessarily
denote the present political executive.
9. This Report was adopted by the Committee at its meeting held on 28 July,
2008 at 3.00 p.m. in the Public Accounts Committee Room at the Assembly
Complex and the minutes of the meeting is at appendix - V.
10. The members of the Legislative Assembly who attended the sitting of the
Committee as special invitees and the members of the media and the public
who attended/participated in the meetings of the Committee are shown at
appendix - VI .
11. The Committee would like to place on record its deep appreciation of the
hard work done by Shri R. Kothandaraman, Shri J. N. Braganza, Smt. Celiza
Fernandes and staff of the Legislature Secretariat and concerned Departments
of the Government of Goa for ably assisting the Committee in the discharge
of its work.
PORVORIM, GOA MANOHAR PARRIKAR
JULY 2008 CHAIRMAN
Chapter 1
DEMAND No. 2
GENERAL ADMINISTRATION & COORDINATION
In the budget for 2008-2009 Rs. 2058.60 lakhs [ Rs.2040.60 lakhs for
non-plan and Rs.18.00 lakhs for plan] have been allocated for the demand.
2. General Administration Department is one of the key Department in the
Secretariat and headed by Secretary (GA).
3. The General Administration & Coordination Department is divided into four
sections as under:
Section I This section deals with the Budget provisions and other
financial/accounts matter like preparation and disbursement
of salaries, GPF, medical, T.A./D.A., advances etc. of the
Ministers, Gazetted Officers and Staff Members of the
Secretariat.
Section II This section deals with the ceremonial functions in
connection with Oath taking ceremonies of Governor,
Council of Ministers and also holding of Cabinet Meetings.
Section III This section deals with the appointments, promotions,
transfers, leave, disciplinary proceedings maintenance of
the service books etc. of Non-Gazetted staff.
Section IV This section deals with the Government accommodation of
the Government employees.
4. Shri Uddipta Ray (IAS), Secretary ,GAD along with other officers of the
Government deposed before the Committee.
5. Members of the public/media expressed their views before the Committee.
Notable amongst them were:
(i) Shri Luis Alex Cardoz, Ex-MLA, Margao.
(ii) Shri Victor Gonsalves, Ex-MLA, St. Cruz.
(iii) Adv. Junio De Souza, Porvorim, Goa.
(iv) Adv. G. R. Usgaonkar, Alto Porvorim, Goa.
(v) Shri Vishnu Rama Naik, Ex-MLA, Sanquelim
(vi) Shri Godfrey Gonsalves, South Goa Public Interest Action Group,
Margao, Goa.
(vii) Shri G. N. Mishra, Panaji, Goa.
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6. The Committee expressed its concern over the following issues:
(i) Need to Rightsize each Department.
(ii) The existing single file system to be abolished.
(iii) Cabinet decisions to be notified in the Government Gazette
(iv) VRS schemes to be implemented afresh by the Government
7. Shri Damodar Naik, MLA has tabled the following cut motions to the demand:
(a) That the demand No.2 - General Administration & Coordination be
reduced by Re.1 for failure to control expenses of Ministers and
bureaucrats (Disapproval of Policy cut).
(b) That the demand No.2 - General Administration & Coordination be
reduced by Re.1 for failure to maintain proper documentation of records
of cabinet notes and its proper movement under the rules of business
(Disapproval of Policy cut).
8. The Government has given the following reply to the cut motion:
(a) The expenses are mainly incurred towards essential services likeTelephones, Mobiles, refreshment electricity, water charges, newspapers,
salaries of Ministers, Secretaries, Officers and Staff, domestic tours,
foreign tours purchase of vehicles and maintenance of the same. The
total budget provision for the financial year is Rs.2058.60 lakhs which is
very much required for the smooth functioning of this Department.
(b) As far as records of Cabinet note are concerned the same falls within
the purview of chapter III of the Rules of Business of the Government of
Goa 1991 and the provisions of the Rules 6 to 16, therefore, are being
followed in the matter.
9. The Committee is of the opinion that steps may be taken to reduce the
expenditure of ministers and bureaucrats by implementing new measures
such as fixing an amount to be allocated to each minister for essential
services like telephones including mobiles, refreshment, electricity fuel
charges etc. which would bring about a reduction of expenditure and
burden on the exchequer.
10. The Committee feels that utmost care may be taken to maintain the
records relating to Cabinet decisions required as per the rules.
11. Shri Anant Shet, MLA has tabled the following cut motion to the demand:
That the demand No.2 - General Administration & Coordination be
reduced by Re.1 for failure to continue with policy for disposal of scrap
and instead appointed MSTC for disposal.
12. The Government has given the following reply to the cut motion:
MSTC is a Government of India enterprise and has wide spectrum of
registered bidders from all over India and therefore it is obvious that thescrap material including condemned vehicles would fetch a better price
than local sale. Also the cost of advertisement on newspapers is totally
eliminated as the auction of MSTC is internet based. Service charge is
applicable only in case of successful bid/transaction.
13. The Administrative Reforms Department undertakes the work study of
various Government Departments, Autonomous Bodies, to rightsize the
departments. In addition, routine files for creation/ revival/ upgradation/
redesignation of posts in department are also examined by A.R.D.
14. As regards to the rightsizing of the department the Committee feels
that age old traditional staff complement each Department with a Head clerk/Accountant, U.D.C., L.D.C., driver and Peon. In todays age of
computers it is felt that this complement could change to just head clerk
and Upper division clerk with the option of out sourcing one time jobs like
various schemes, thus cutting down top heavy departments and providing
more staff to deal directly with the public. It is the opinion of the public
that the single file system was a commendable step in this direction.
15. The Members of the Public made a suggestion in regard to VRS Scheme
to be implemented afresh and the Government has replied stating that the
same has been communicated to the Finance Department for consideration.
16. Shri Manohar Parrikar, Leader of Opposition brought to the notice
of the Committee that 87 posts were created under the Urban Malaria
Scheme in the Directorate of Health Services, without the Cabinet approval
as required under the Goa (Rules of Executive Business) 1991. The
Committee recommends that the recruitment process to these illegally
created posts may be stopped. It is further recommended that copies of
the Rules of Executive Business of Goa be circulated to the Ministers
and MLAs to avoid non-compliance both by intention as well as
inadvertence.
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Chapter 2
DEMAND No. A3
GOA PUBLIC SERVICE COMMISSION
In the budget for 2008-2009 Rs.111.50 lakhs for non plan have been allocated
for this demand fully as non-plan expenditure.
2. The details of the Non-Plan is as under:
Major Head Year Budget Exp. Revised Exp. Actual Exp.
2051-Public Service 2004-05 67.00 73.97 73.97
Commission
2051 2005-06 73.75 73.75 69.24
2051 2006-07 82.00 88.20 88.12
2051 2007-08 89.00 89.00 89.00
3. The Commission consists of a Chairman and two Members.
4. In pursuance to the Article 320 of the Constitution of India the Commissionis consulted in the matters of Direct Recruitments, Promotions, Framing of
Recruitment Rules and Amendments thereto, satisfactory completion of
Probation period, Confirmations, continuation of Ad hoc Promotions/
appointments beyond one year, disciplinary proceedings, in respect of Group
A and B posts.
5. Shri Joseph S. Monteiro, Secretary, Goa Public Service Commission, Smt.
Seema Malkarnekar, Deputy Secretary, GPSC along with other officers of the
Commission deposed before the Committee.
6. Members of the public/media expressed their views before the Committee
on matters falling under the demand. Notable amongst them were:
(i) Adv. Junio De Souza, Porvorim, Goa.
(ii) Adv. G. R. Usgaonkar, Porvorim, Goa.
(iii) Shri Luis Alex Cardoz, Ex-MLA, Margao, Goa.
(iv) Shri Godfrey Gonsalves, South Goa Public Interest Action Group,
Margao.
(v) Shri G. N. Mishra, Porvorim, Goa.
(vi) Shri Mahesh Nayak, President of Jai damodar Association, Margao,
Goa.
7. The Commission has informed that the advertisements are issued on every
2nd Friday of the month in the daily newspapers viz, Herald, Navhind Times,
Sunaparant, Tarun Bharat and Gomantak. In case there is any urgency then
the advertisements are also issued on 4th Friday of the month.
8. The Committee recommends that electronic media like television and
radio may be used for advertisements of posts in various departments, in
a fixed time slot to ensure maximum coverage.
9. The Committee has voiced the absolute need for transparency in the
selection process. With a view to ensure this, it is recommended that
oral interviews may be recorded on video as proof against allegations of
corruption. It would also serve as a deterrent against bias during the
interviews.
10. It is recommended that all results of interviews (oral and written)
conducted, and the marks obtained by each candidate , along with the
merit list, should be posted on the same day on the website of the
Commission. This would ensure transparency in the procedures and instil
confidence in the candidates with regard to the selection proceduresadopted.
11. It is recommended that the Commission take urgent steps to upgrade
the working of the Commission and also study the recruitment procedures
adopted by other States and integrate the same into that of GPSC. The
committee fails to understand the reason for not setting up an expert
committee of persons to review and revise the present standards of selection
in keeping up with modern times and new levels of requirements and
available skills.
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Chapter 3
DEMAND No. 14
GOA SADAN
The expenditure on Goa Sadan, New Delhi is a non-plan one. The allocation
for the year 2008-2009 is Rs.143.0 Lakhs
2. Goa Sadan is the link Office of the Government of Goa at New Delhi for allits functions relating to Ministers, Government of India Departments based in
Delhi and the main function of this Office is to keep liaison with the different
Ministers and Departments of the Union Government and other Central Public
Sector Undertakings, Government of NCT of Delhi and State Government
offices located in Delhi. This Office looks after the work relating to Protocol
duties of the VVIPs and other dignitaries whenever they visit the National
Capital for the official work or other wise. Goa Sadan attends meetings on
behalf of the Government and when directed and also provides boarding and
lodging, transportation and hospitality services.
3. The Office of the Resident Commissioner is headed by Principal Resident
Commissioner who is assisted by Deputy Resident Commissioner and AssistantResident Commissioner.
4. The Government has provided the details regarding the strength of the staff
deployed at Goa Sadan for the past five years:
Year Total Strength of Staff No. of Goan Staff
2003-2004 46 5
2004-2005 46 4
2005-2006 43 4
2006-2007 41 3
2007-2008 43 3
5. Shri Uddipta Ray (IAS), Secretary ,GAD along with other officers of the
Government deposed before the Committee.
6. Members of the public/media expressed their views before the Committee.
Notable amongst them were:
(i) Shri Luis Alex Cardoz, Ex-MLA, Margao.
(ii) Shri Victor Gonsalves, Ex-MLA, St. Cruz.
(iii) Adv. Junio De Souza, Porvorim, Goa.
(iv) Adv. G. R. Usgaonkar, Alto Porvorim, Goa.
(v) Shri Vishnu Rama Naik, Ex-MLA, Sanquelim
(vi) Shri Godfrey Gonsalves, South Goa Public Interest Action Group,
Margao, Goa.
(vii) Shri G. N. Mishra, Panaji, Goa.
7. The Committee and the members of the public note that there is an
extreme imbalance in the number of Goan staff employed at Goa Sadanagainst the total strength of staff. Their number is also decreasing every
year. It is therefore recommended that steps may be taken to significally
increase the number of Goans employed in both Goa Sadan and Goa
Niwas .
8. The Government has informed that Goa Sadan has a fleet of 12 vehicles.
The Goa Sadan hires cars when the number of VIPs and Officers visiting
Goa Sadan exceed the strength of vehicles. The details of hired cars and
expenditure Incurred are as under:
Details of vehicles 2006-2007 2007-2008
No. of cars hired 269 443 (upto Jan 2008)
Expenditure incurred Rs.2,07,059/- Rs.4,39,647/-
Goa Niwas at Chanyapuri, New Delhi
9. The Government has informed that the Goa Niwas shall be completed in
the year 2008. The Preliminary estimate cost was Rs.9,55,35,000/-. The cost
has been revised to Rs.19,00,00,000/-. The civil, plumbing and internal electrical
work tendered is being executed. Further, it has been informed that a swimming
pool is being constructed at the Goa Niwas.
10. The Committee is of the opinion that the construction of the swimming
pool at Goa Niwas is not a necessity and amounts to gross waste of tax
payers money.
11. The Committee is not satisfied with the present system of reservation
of rooms for VIPs. It is strongly felt that there should be a cut off time for
blocking of rooms for VIPs beyond which the rooms should be allotted to
general public fulfilling the prescribed conditions. It should be understood
that a room unoccupied loses its rental value on a day to day basis.
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Chapter 4
DEMAND No.17
POLICE
In the Budget for 2008-2009 Rs.10720.85 lakhs [ Rs.9958.85 lakhs for
non- plan and Rs.762.00 lakhs for plan] have been allocated for the demand.
2. Director General of Police is the Head of the Department and is assisted byone IGP and DIG. The Police Headquarters is located in the Capital city of
Panaji. In all there are 25 Police Stations, 12 in the North and 13 in the South
District. There are 42 Out posts, 26 in the North and 16 in the South.
3. Modernization of Police Force
The scheme, Modernization of Police Fore is a Central Government
sponsored scheme. This scheme provides for all round development of the
Police Force to face the challenges of the modern times in the country. At
present the project Construction of building for Anjuna Police Station is in
progress. The cost of the project is 185.00 lakhs. It is also proposed to take up
new projects, viz: construction of buildings for Police station at Colva andPernem and two out posts at St. Cruz and Taleigao.
4. Coastal Security Police Station:
The High Level Empowered Committee, Ministry of Home Affairs New
Delhi has approved three Police Stations under Coastal Security Plan for the
State of Goa i.e. Siolim, Betul and Harbour. An amount of Rs.74.10 lakhs for
the said three Police Stations have been sanctioned by the Government and
released Rs.37.05 lakhs as its first installment.
5. Shri J. P. Singh IAS Chief Secretary, Shri Kishan Kumar, IGP, Shri Diwan
Chand, Special Secretary (Home) and other Civil and Police Officers deposedbefore the Committee.
6. Members of the public/media expressed their views before the Committee.
Notable amongst them were:
1. Shri Victor Gonsalves, Ex-MLA, St. Cruz.
2. Adv. G. R. Usgaonkar, Porvorim, Goa.
3. Kum. Sarita Santamaria, Childrens Rights in Goa, Panaji.
4. Shri Suryakant Narvekar, Panaji, Goa.
5. Shri Anthony DSilva, Assolna, Ambelim, Goa.
6. Shri Audrey Pinto, Childrens Rights in Goa, Panaji.
7. Adv. Emidio Pinho, N.G.O., Panaji.
8. Adv. Junio De Souza, Porvorim, Goa.
9. Adv. Paresh Shetgaonkar, Vasco da Gama
10. Kum. Sadika Buddaseth, St. Inez, Panaji.
11. Shri. Shrikant Malik, Ex-MLA, Sankali, Goa.
12. Shri Vishnu Rama Naik, Ex-MLA, Sankali, Goa.13. Shri Vinayak Naik, Ex-MLA, Tivim, Goa.
14. Shri Sayed Iftiyaz, Margao, Goa.
15. Shri Godfrey Gonsalves, South Goa Public Interest Action Group,
Margao.
16. Shri Cosme de Souza, Panaji, Goa.
17. Shri Charles Fernandes, Loutolim, Goa.
18. Shri G. N. Mishra, Alto Porvorim, Goa.
19. Shri Dattaram (Mahesh) Nayak, President
20. Shri Trajan de Melo, Guirim, Goa.
21. Shri Allan Faleiro, Loutolim, Goa.22. Shri Floriano Lobo, Moira, Goa.
23. Shri Socorro De Souza, Margao.
24. Shri Rupesh Halarnkar, Ribandar, Goa.
25. Shri Prasad Tamba, Panaji. Goa.
7. Registration of Complaint
The Committee is aghast at the public outcry regarding registration of
complaints at the police stations in general. It was the opinion of the
general public that the staff in charge of receiving complaints specially
at night or in the wee hours of the morning were found to be mostdiscourteous and even downright rude to the person wishing to make the
complaint, more often than treating him like a criminal. The police are
reluctant to register the complaint or tried to put it off till the next day in
case they smell possible politicization of the matter being complained
about. The police at yet to acquire a human face before the public.
8. S/Shri Milind Naik, Francis DSouza, Damodar Naik and Dayanand
Mandrekar, MLAs have tabled the following cut motions to the Demand.
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1. That the amount in the demand No.17 Police be reduced to Re.1 for
failure to control using crime against women (Disapproval of Policy cut motion)
The Government furnished the following reply to the cut motion:
In order to prevent crimes against women, uniform police presence is
ensured during the peak hours at crowded places, bus stands, beaches, parks,
schools, colleges, temples, churches, markets etc. Besides mobile/PCR vans
patrolling is maintained. Beat police are visiting house to house to hear and
solve the grievances of the women.
Women Police Station having sufficient police strength is functioning within
the Police Head Quarters Complex. This unit is equipped with a Women Help
Line (1098) to help the women in distress. Besides this counseling facilities are
provided to help the families having marital discord. Deliver lectures and create
awareness about legal procedures. Assistance of NGOs is being taken
whenever necessary.
The cases registered under the crime head Crimes Against Women for
the last three years are as per ANNEXURE.
2. That the amount in the demand No.17 Police be reduced to Re.1 for
failure to control gambling (Disapproval of Policy cut motion)
The Government furnished the following reply to the cut motion:
Whenever information relating to gambling activities is received or if noticed
by the police during patrolling duty, raids are conducted and gamblers are
booked under the Goa, Daman and Diu Public Gambling Act, 1976. Following
number of Matka Gambling cases have been booked during the last two years
and current year-2008(up to March).
Year No. of cases No. of persons Amount seized as
booked arrested stake money
2006 1248 1292 Rs. 3,04,257/-
2007 927 950 Rs. 2,38,780/-
2008(up to March) 157 161 Rs. 1,13,627/-
3. That the amount in the demand No.17 Police be reduced to Re.1 for
failure to deport overstaying of foreigners (Disapproval of Policy cut motion)
The Government furnished the following reply to the cut motion:
There is no failure to deport overstaying foreign nationals as those foreign
nationals found overstaying and arrested by Police Stations in Goa are deported
from time to time after final disposal of the case against them.
During the year 2007 the Police Stations in Goa registered 28 cases of
overstaying against 31 foreign nationals holding valid passports but had
overstayed their visas. After final disposal of the cases 27 foreign nationalswere deported.
Similarly, during the year 2008 till date 09 cases were registered against 10
foreign nationals holding valid passport but had overstayed their visa. After
final disposal of the cases 09 foreign nationals have been deported.
4. That the amount in the demand No.17 Police be reduced to Re.1 for
failure to control crime rate as also detection and conviction rates (Disapproval
of Policy cut motion)
The Government furnished the following reply to the cut motion:
(a) Prevention and detection of crimes
During the last year-2007, total 2479 IPC cases under various crime
heads were reported as against 2204 cases reported during its previous
year-2006, which shows that there was an increase (12.48%) in crime
during the last year-2007. Similarly, during the year-2006 there was
marginal increase (4.01%) in crime as compared to the figures of the
year-2005. The cases registered/reported and detected during the last
three years are as under:-
Year No. of cases registered No. of cases detected
2005 2119 1353
2006 2204 1373
2007 2479 1644
In order to prevent and detect crime in the State following steps have
been taken by the Police.
1. Day and night police patrolling has been maintained by the local police in
their respective Police Station jurisdiction.
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2. PCR vans well equipped with wireless communication and Motor cycle
patrolling is maintained.
3. Beat staff/LIB staff are regularly visiting their beat areas and collecting the
local intelligence of criminals.
4. All sorts of preventive measures u/s 107, 109 and 110 of Cr. PC are initiated.
5. All incoming and outgoing vehicles are checked at all Border Check Posts.
6. The movements of History sheeters and ex-criminals are regularly checked.
7. Verification of strangers and tenants is being done.
8. All the representatives of Hotels/restaurants, night clubs/discotheques, Cyber
cafes, PCOs, security agencies and public in general have been sensitized
about the awareness of security measures to be taken. The vital installations,
madrassas, hotels/restaurants, night clubs/discotheques etc, are often checked.
9. Tourists Police are deployed at beaches and important tourist places.
10. Assistance of neighbouring State Police is also taken from time to time.
The Committee recommends that more vigorous efforts be made to
ensure that reports of both short & long term tenants residing in
apartments, lodges, madrassas and hotels are forwarded to the department
and should advertise that all temporary residents beyond 7 days need to
register at the nearest police station for which the apartment owner/
landlord or hotelier should be held responsible. A heavy fine has to be
imposed if non-compliance is detected. The Government should use beat
police and new recruits to make a house to house survey to gather
information about temporary residents and their occupation and also
interact with the residents to foster better cooperation and understanding.
(b) Conviction rate
During the last year-2007, the conviction rate of all cognizable cases
is 62.54% as against 57.71% during its previous year-2006 which
shows that there was improvement of conviction rate (by 04.83%)
during the last year-2007.
However, there was slight decrease in conviction rate (by 10.32%)
during the year-2006 as compared to year-2005. The cases decided
and convicted by the trial courts during the said period are as under:-
Year Total number of cases Total number of Percentage of cases
decided by the court convicted conviction
2005 4294 2921 68.03%
2006 5053 2916 57.71%
2007 4164 2604 62.54%
There are a number of factors which play important role in deciding the fate
of the case in the court of law like prosecution witnesses turning hostile,
complainants version being contradictory, absence of eye witnesses/
independent witnesses, contradiction between the statements recorded by the
Police during the course of investigation and the statements recorded by the
trial court during examination in chief. Moreover, some times the witnesses
are not traceable at the given addresses etc. and therefore cannot be examined
during the course of trial.
However, in order to improve the conviction rate in future, the investigationof the criminal cases conducted by the I.Os is closely supervised by the
concerned Supervisory Officers from time to time till filing of the charge sheet.
The opinion of concerned APP/PP and D.O.P. is also sought by the Investigating
Officer before filing the charge sheet to strengthen the case in the Court of
law. The Director of Prosecution and Public Prosecutors have delivered the
lectures to the Investigating Officers at Police Head Quarters to improve the
conviction rate in future. A number of Police Officers have also been sent to
various Institutes in India for upgrading investigation skills. Besides this,
Refreshers Courses on Investigation are held at Police Training School, Valpoi
for Head Constables.
The Government has now decided to create some posts of Law Officers to
assist the Investigating Officers right from the stage of filing of FIR to filing of
charge sheet.
The Committee is concerned that a great number of accused are
acquitted simply due to investigative procedure lapses on the part of the
Investigating Officer. It is of the view that greater efforts need to be
made to bring Investigating Officers to a higher level of efficiency in
detecting, and investigating cases.
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5. That the amount in the demand No.17 Police be reduced to Re.1 for
failure to ensure people are given proper attention and their complaints are
registered promptly (Disapproval of Policy cut motion)
The Government furnished the following reply to the cut motion:
All Officers In charge of Police Stations have been instructed to attend the
public members visiting the Police stations and to listen their grievances/
complaints and to solve the same. They are also directed to record theircomplaints as per their say and to register as per the provisions of the existing
laws immediately and investigate the same thoroughly. The meetings of the
Police-public are held periodically at Sub-Division level and their grievances
are heard.
6. That the amount in the demand No.17 Police be reduced to Re.1 for
failure to ensure that police force is not politicized (Disapproval of Policy cut
motion)
The Government furnished the following reply to the cut motion:
Government has constituted a Police Establishment Board for the State ofGoa to perform the following functions namely:
1) Decide all transfers, posting, promotions and other service related matters
of officers of and below the rank of Deputy Superintendent of Police.
2) Make appropriate recommendations to the State Government regarding the
posting and transfers of officers of and above the rank of Superintendent of
Police.
3) Function as a forum of appeal for disposing of representations from officers
of the rank of Superintendent of Police and above regarding their promotion/
transfer/disciplinary proceedings or their being subjected to illegal or irregular
orders.
4) Generally review the functioning of the Police in the State.
At present the said Board is functioning at PHQ, Panaji. Care is being
taken to ensure that Police Force is not politicized.
7. That the amount in the demand No.17 Police be reduced to Re.1 for
failure to control drug trafficking particularly along coastal belt (Disapproval
of Policy cut motion)
The Government furnished the following reply to the cut motion:
Anti-Narcotic Cell of Goa Police is making sustained efforts to control the
menace of the illicit drugs trafficking. The statistics of the cases booked for
the last three years are as Annexure-I.
NOTE:- As per Notification No.45/5/85-PHD dated 11th February, 1986
following agencies are also authorized to exercise the powers under Section
67 of NDPS Act. (Copy enclosed).
(i) All officers not below the rank of Drugs Inspectors of the office of
the Drugs Controller.
(ii) Any officer not below the rank of an Excise Inspector of Excise
Department.
(iii) All officers not below the rank of Assistant Sub-Inspectors of Police
in the Police Department.
STATEMENT SHOWING THE CRIME AGAINST THE WOMEN
REPORTED IN GOA
HEAD OF CRIME 2005 2006 2007
REP DET REP DET REP DET
Rape 20 19 21 17 20 20
Kidnapping/Abduction 12 11 10 6 7 3
Molestation 30 30 19 15 22 20
Eve teasing 9 9 7 4 7 5
Cruelty to married 10 9 11 8 13 10
women by husband or
their relatives
Dowry death 2 1 0 0 2 2
Abetment to commit 1 1 1 1 7 5
suicide
Dowry prohibition Act 0 0 2 2 0 0
Procuration of minor girl 0 0 1 0 0 0
Protection of women 0 0 0 0 3 2
from Domestic Violence
TOTAL 84 80 72 53 81 67
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CASES BOOKED BY ANPS FOR THE YEAR 2006
No. of cases No. of persons Type and Qty of Drugs seized Disposa l by Court
booked arrested
22 Charas- 47.683Kgs
Total 25 Ganja- 10.000 Kgs Convicted- 04
Indian:- 10 Cocaine- 0.070 Kgs
Foreigners:- 05 MDMA- 0.076 gms Acquitted- 13
Heroin- 0.002 gms
Extacy- 0.049 gms P.T.:- 04
LSD Liquid 018 gms
Nationality:- Total- 57.898 Kgs P.T.:- 01
Nepali- 08 Total value of drugs
Israeli- 02 seized-Rs. 56.88,300/- Total:- 22
Nigerian- 02 approx
Deutch- 01
Austrian- 01
American- 01
CASES BOOKED BY OTHER P.S. FOR THE YEAR 2006
No. of cases No. of persons Type and Qty of Drugs seized Disposa l by Court
booked arrested
07 Charas- 17.159Kgs
Total 11 Ganja- 0.750 Kgs Convicted- ....
Indian:- 08 Cocaine-0.001.5 Kgs
Foreigners:- 03 Extacy- 0.03.5 gms Acquitted- 01
Nationality:- Total- 17.914 Kgs P.T.:- 03
Nepali- 02 Total value of drugs
Israeli- 01 seized-Rs. 17.34,400/- P.T.:- 03
approx
Total:- 07
CASES BOOKED BY GOA POLICE FOR THE YEAR 2006
No. of cases No. of persons Type and Qty of Drugs seized Disposal by Court
booked arrested
29 Charas- 64.842Kgs
Total 36 Ganja- 10.750 Kgs Convicted- 04
Indian:- 18 Cocaine- 0.071.5 Kg
Foreigners:- 18 MDMA- 0.076 gms Acquitted- 14
Heroin- 0.002 gms
Extacy- 0.052.5 gms P.T.:- 07
LSD Liquid 018 gms
Nationality:- Total- 75.562 Kgs P.T.:- 04
Nepali- 10 Total value of drugs
Israeli- 03 seized-Rs. 74,22,700/- Total:- 29
Nigerian- 02 approx
Deutch- 01
Austrian- 01
American- 01
CASES BOOKED BY ANPS FOR THE YEAR 2006
No. of cases No. of persons Type and Qty of Drugs seized Disposal by Court
booked arrested
18 Charas- 26.430Kgs
Total 22 Ganja- 22.360 Kgs Convicted ......
Indian:- 14 Cocaine- 0.125 gms
Foreigners:- 08 MDMA- 0.015.4 gms Acquitted . .. .. .
Opium- 0.530 gms
LSD papers- 037.2Kgs P.T.:- 07Heroin- 0.111.2 gms
P.T.:- 11
Nationality:- Total- 49,608.8 Kgs
Nepali- 05 Total value of drugs
Nigerian- 01 seized-Rs. 56.44,400/- Total:- 18
Italian- 01 approx.
Deutch- 01
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CASES BOOKED BY OTHER P.S. FOR THE YEAR 2006
No. of cases No. of persons Type and Qty of Drugs seized Disposal by Court
booked arrested
05 Charas- 21.758.5Kgs
Total 08 Ganja- 0.150 gms. Convicted- ......
Indian:- 03 Cocaine-0.007.5 gms
Foreigners:- 05 Acquitted .......
Nationality:- Total- 21.916 Kgs P.T.:- 02
Nepali- 03 Total value of drugs P.T.:- 03
Costa Rica- 01 seized-Rs. 22.14,850/-
Nigerian- 01 approx Total:- 05
CASES BOOKED BY GOA POLICE FOR THE YEAR 2007
No. of cases No. of persons Type and Qty of Drugs seized Disposal by Courtbooked arrested
23 Charas- 48.188.5Kgs
Total 30 Ganja- 22.510 Kgs Convicted ......
Indian:- 17 Cocaine- 0.132.5 Kgs
Foreigners:- 13 MDMA- 0.015.4 gms Acquitted . ... ..
Opium- 0.530 kgs
LSD papers- 037.2 kgs P.T.:- 09
Heroin- 0.111.2 kgs
Nationality:- Total- 71.524.8 Kgs P.T.:- 14Nepali- 08 Total value of drugs
Nigerian- 02 seized-Rs. 80.59,250/- Total:- 23
Italian- 01 approx
Deutch- 01
Costa Rica- 01
CASES BOOKED BY ANPS FROM 1.1.08 TO 16.4.08
No. of cases No. of persons Type and Qty of Drugs seized Disposal by Court
booked arrested
07 Charas- 29.305Kgs
Total 07 Cocaine- 15.1 gms Convicted ......
Indian:- 04 Extacy Tab:- 1.1gms
Foreigners:- 03 (6 Nos) Acquitted ......
Nationality:- Total- 29.321.2 Kgs P.T.:- Israeli- 01 Total value of drugs P.T.:- 07
Nepali- 02 seized-Rs. 39.90,650/-
approx. Total:- 07
CASES BOOKED BY OTHER P.S. FROM 1.1.08 TO 16.4.08
No. of cases No. of persons Type and Qty of Drugs seized Disposal by Court
booked arrested,
04 Charas- 1.384 Kgs
Total 04 Ganja- 7.425 Kgs Convicted- ......
Indian:- 03
Foreigners:- 01 Acquitted- ......
Nationality:- Total- 8.809 Kgs P.T.:-
Nepali- 01 Total value of drugs P.T.:- 03
seized-Rs.2.09,000/-
approx. Total:- 03
CASES BOOKED BY GOA POLICE FROM 1.1.08 TO 16.4.08
No. of cases No. of persons Type and Qty of Drugs seized Disposal by Court
booked arrested
10 Charas- 30.689Kgs
Total 11 Cocaine- 15.1 Gms Convicted .....Indian:- 07 Ganja- 7.425 Kgs
Foreigners:- 04 Extacy Tab:- 1.1gms Acquitted . .. ..
(6 Nos)
P.T.:-
Nationality:- Total- 38.130.2 Kgs P.T.:- 10
Israeli- 01 Total value of drugs
Nepali- 03 seized-Rs.41.99,650/-
approx Total:- 10
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8. The public is of the opinion that, considering that the English languageis the best means of communications across the length and breadth of theState of Goa, all filing of complaints, FIRs, and reports of panchanamas
conducted should be written in English, which would be understood bythe majority of persons rather than only in Marathi which at present isread by a very few. This has led to a situation where the signatory signs the document after having made the verbal complaint in English orKonkani, have it written down in Marathi by the police staff, and then having it explained as per the whims of the policeman and his own
understanding of the situation . Consequently a lot of vital information is not correctly recorded by the police staff, or deliberately omitted or recorded falsely, a statement that the complainant blindly signs, notknowing how to read Marathi, and trusting the recording officer.
9. The committee strongly feels that a lot of tip-offs regarding illegalactivities and proposed illegal activities and crimes are not made to thepolice by the public fearing leakage of identity and information by thedepartment, thereby posing threat to the person providing the tip-off. Thedepartment needs to have a foolproof method wherein a tip-off may besent by SMS( Short message Service) via a mobile device to a speciallydesignated number wherein no record of the senders mobile number or
identity is recorded, for instant onward alert to the nearest police controlroom for action. It is felt that this would help the police department getinstant alerts of threatened riots, mob situations, intending suicides, and
such activities, either from the group members themselves, or from the younger generation, being more mobile savvy and not fearingrepercussions since the identity would be unknown. Use of voicemail isanother viable option to be explored by the department.
10. The Committee joins the public in the opinion that with the recent spate of crimes of cheating and fraud committed by Non-Bankingfinancial companies where lakhs of rupees have been swindled by thesefly-by-night operators, who have succeeded in fleecing mainly the uppermiddle class into depositing their hard earned money with the companypromising lucrative returns on the same, until the day when the company just folds up its tent and disappears overnight. It is strongly felt that aspecial Economic Offences cell needs to be in place and should compriseof legal practitioners and chartered accountants working in tandem with the police on a retainer, to crack down on economic offences and helpbring the culprits to book.
11. The public have been unanimous in affirming that there is constantinterference from politicians. The politicians also recommend their
favorites for special postings or even promotions. With this political
patronage as a constant hurdle, lack of confidence in the so calledupholders of the law is a foregone conclusion. Conducting of phasewise refresher courses, seminars, counseling on various avenues of jobimprovement, and most importantly promotions strictly on merit would
greatly strengthen the confidence and self esteem of each member of the department, preventing dependence on political patronage and misuseof powers.
12. With the steady increase of the number of vehicles on the road, it is
expected that the junctions and intersections, specially on the highwayswill be congested, often leading to accidents. It is recommended that all
major intersections along the highways specially with round-abouts needto be manned during peak traffic hours. The use of the new recruits tothe department could be made use of providing them hands on experiencein traffic management. It is also recommended that a study be made tointroduce the striped area on roads touching a round-about , facilitatingunderstanding of right of way between drivers.
13. Scientific use of patrol vehicles to form a constant grid of patrolling on a 24 hour basis would definitely be a major deterrent to would-be burglars. It would also drastically cut down road traffic regulation
infringements due to increased presence of police on the roads, as wellas reduced response time to accident sites.
14. In this age of cyber enlightment, the public have expressed the urgent need for effective and competent cyber crime cell. With the use of theinternet and e-mail facilities organized crime setups and terrorist groups
are on the rise, spreading their brand of terror and fear all around. Alsocrimes like kidnapping, extortion and credit card frauds are much moreeasily committed with the use of the internet. To counter this new age
threat, a cell consisting of officers with extensive computer, investigative and related skills need to be setup to track, investigate and book such cases. The check on cyber cafes and the mandatory requirements by
them need to be strictly enforced in the coastal belts and rural areas.
15. The Committee observes that barricades for nakabandis are placedat a particular point as permanent feature for months on end, with the barricades being left at the side of the road, causing hindrances. Thedepartment should be aware that nakabandis are checkpoint barricadesaimed at apprehending criminals and wrongdoers unawares. The presentwidespread practice of advertising the checkpoints is counterproductive
and a definite draw back on the intelligence of the department. Urgentsteps need to be taken in this regard.
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Chapter 5
DEMAND No.18
JAILS
The following amounts have been allocated for the demands in the budget
for the year 2008-2009:
Demand Non-Plan Plan Total
(Rs. in lakhs) (Rs. in lakhs) (Rs. in lakhs)
Demand No.18 Jails 403.45 1275.00 1678.45
2. The main object of the Jail Department is to keep the prisoners safely and to
reform them during their sentence period.
3. The Jails and Lock-ups in the State are as under:
i) Central Jail Aguada.
ii) Sub Jail cum Judicial Lock-up, Sada, Vasco.
iii) Judicial Lock-up, Panaji.
iv) Judicial Lock-up, Mapusa.
v) Judicial Lock-up, Margao.
4. The number of prisoners gender wise housed at Central Jail Aguada for the
past 5 years is as under:
CENTRAL JAIL AGUADA
Year Male Female
2004 192 41
2005 199 88
2006 185 91
2007 213 80
2008 155 80
Construction of Modern Jail at Colvale.
5. For the year 2008-2009, a total of Rs.1046.00 lakhs provision has been
made in the Budget towards Construction of New Central Jail at Colvale,
Bardez. The same will be constructed by the end of year 2010 by phased
manner. The cost of the Jail project is Rs.51.26 crores excluding the cost of
land.
6. Shri R. Mihir Vardhan, Inspector General of Prisons along with other officersof the Government deposed before the Committee.
7. Members of the public/media expressed their views before the Committee.
Notable amongst them were:
(i) Adv. G. R. Usgaonkar, Porvorim, Goa.
(ii) Shri G. N. Mishra, Porvorim, Goa.
(iii) Kum. Marie Lobo, Panaji, Goa.
(iv) Sr. Mary Jane, Panaji, Goa.
(v) Shri Godfrey Gonsalves, South Goa Public Interest Action Group,
Margao, Goa.
8. The Government has informed that there is no women Jail separately.
However, there is a separate cell to house women prisoners in the premises of
Central Jail, Aguada. All these are under the control of the Collector and
District Magistrate of North Goa, Panaji who is functioning as Ex-Officio
Inspector General of Prisons, Panaji.
9. The Committee recommends that steps may be taken to build a separate
Jail for women manned by women guards to prevent harassment by male
guards, while in custody.
10. Under the Scheme of Modernization of Prison Administration the following
works are proposed/carried out:
(i) Construction of Modern Central Jail at Colvale.
(ii) Construction of 10 each B and C type staff quarters at Sub Jail,
Sada.
(iii) Repairs and renovation of existing Jails/Lock-ups.
(iv) Improvement of sanitary/water supply system in the Jails/Lock-ups.
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10. The committee and the public are of the united view that prison terms
are most effective when they bring about a change for the better in the all
round personality of the prisoner, preparing them to enter once again
into the mainstream of society upon their release, as better citizens.
11. It is felt that with a general aim to achieve the above a list of all Legal
Aid lawyers registered with the government should be made available at
every jail and accessible to the inmates to ensure that they get an
opportunity to choose their individual counsel to represent them in court,
thereby assuring the prisoner that he has not had a particular counsel
forced on him, thereby boosting their faith in the judicial system. A copy
of the relevant sections of the Prison Manual made available to every
inmate would keep them informed of not only their rights but also their
duties, assuring them that they are being treated as per the law laid down
and not as per the whims of the staff.
12. Good nutritious food is essential for healthy rehabilitation. The existing
food allowance of Rs. 35/- per head per day seriously needs to be reviewed.
An independent check needs to be made on food and supply contractsawarded and whether the supply is as per the contract and whether the
ultimate user, the inmate is getting his value worth or whether he is the
sufferer at the hands of vested interest.
13. The Committee is of the view that there should be a compulsory rotation
of all staff, both operational and administrative every 3 years. This would
help in curbing the nexus between staff and inmates, staff and supply
contractors and staff and public connected with inmates, eventually
serving to bring down possibilities of fabricated jail breaks, riots,
underhand deals with supply contractors, smuggling in of prohibited and restricted items like drugs and mobile phones to the inmates. Such a
rotation will also help prevent a feeling of dj vu among the staff, which
will improve the overall performance of the staff.
14. Positive efforts need to be made on imparting education and technical
skills to inmates. The committee strongly feels that every inmate needs
to be assessed for technical aptitude. In keeping with modern times the
need is felt to increase the avenues of training to inmates according to
their individual aptitude. Computer assembly, mobile phone repairing,
T.V. repairing , training in the basics of electricals and plumbing could be
included along with the present options. These basic trades would offer a
genuine hope of having a chance to begin a life of fulfilment on their
release from prison.
15. An urgent need is felt by the committee for installation of signal
jammers for mobile phones within the cells at all prisons, ensuring that
prisoners do not have the liberty to communicate uncensored with the
outside world. This would stop the inmates from establishing prohibited
contacts to bring pressure on eye witnesses, tamper with evidence and
with political figures to exert pressure on the police.
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Chapter 6
DEMAND No.22
VIGILANCE
The expenditure under this Demand is a non-plan one. The Government
has allocated Rs.73.55 lakhs for the non-plan expenditure. The allocation
year-wise and the actual expenditure for the last 4 years is as under:
Year Budget Estimate Revised Estimate Actual Expenditure
(in lakhs) ( in lakhs)
2004-2005 62.00 62.00 46.00
2005-2006 75.42 75.42 42.76
2006-2007 75.42 75.42 42.13
2007-2008 73.55 73.55 39.75
2. The Directorate of Vigilance comprises of three branches viz. General
Vigilance Cell, Technical Cell and Anti Corruption Bureau with Additional
Director (Vigilance), Senior Technical Examiner and Superintendent of Policeas Branch Officers respectively. The Directorate of Vigilance is under the
overall administrative control of Secretary (Vigilance) who is also the Director
of Vigilance and the Head of the Department.
3. The main activities of the Directorate of Vigilance pertains to investigation
into the complaints of misconduct and containing vigilance angles received
against the Government servants and wherever the allegations of misconduct
on the part of the Government Servants are substantiated to initiate appropriate
Disciplinary and Criminal action as per the relevant Rules.
4. Shri V. K. Jha, Secretary, vigilance along with the other officers of theGovernment deposed before the Committee.
5. Members of the public/media expressed their views before the Committee.
Notable amongst them were:
(i) Shri Luis Alex Cardoz, Ex-MLA, Margao, Goa
(ii) Adv. G. R. Usgaonkar, Porvorim, Goa.
(iii) Shri Trajan de Melo, Guirim, Goa.
(iv) Smt. Helena D. Lourenco, St. Cruz, Goa.
(v) Adv. Junio de Souza, Porvorim, Goa.
(vi) Shri Kishore Gaonkar, Panaji, Goa.
(vii) Dr. N. S. Dumo, Panaji, Goa.
(viii) Shri Anthony D Silva, Assolna, Ambelim, Goa.
(ix) Shri Mahesh Nayak, President Jai Damodar Association, Navelim,
Goa.
(x) Shri G. N. Mishra, Alto Porvorim, Goa.
(xi) Shri Floriano C. Lobo, Moira, Goa.
(xii) Shri Wolver Alemao, Chinchinim, Goa.(xiii) Smt. Nirmala Sawant, Ex-MLA, Marcela, Goa.
(xiv) Shri Godfrey Gonsalves, South Goa Public Interest Action Group,
Margao, Goa.
(xv) Adv. Aires Rodrigues, President, Utt Gaonkar, Panaji, Goa.
(xvi) Shri Francis Braz, Margao,. Goa.
6. The Government has informed as under the cases pending during the past
five years for final disposal:
Year 2003 3 cases
Year 2004 5 cases
Year 2005 NIL
Year 2006 5 cases
Year 2007 9 cases
7. Shri Damodar Naik and Shri Rajesh Patnekar, MLAs have tabled the
following cut motions:
That the amount in the demand No. 22 Vigilance be reduced by Re.1/-
for failure to investigate cases speedily (Disapproval of Policy cut motion)
8. The Government furnished the following reply to the cut motion:
The Complaints involving vigilance angle or alleging misconduct on the
part of the Government servants which are received in the Directorate of
Vigilance are inquired into as expeditiously as possible; and whenever the
allegations are substantiated appropriate action is initiated against the
Government servants.
The concern raised by the Honble MLAs is appreciated and the Government
also share the same. Every possible efforts are made and will be continued to
be made so as to expedite the investigation.
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It may be noted that during the last financial year a total of 412 complaints
were received by the Directorate of Vigilance out of which 41 cases have
been closed at the initial stage as there is no substance in the allegations, in 5
cases charge-sheets have been issued to the nine officers and disciplinary
proceedings have been initiated under CCS (CCA) Rules 1965. The remaining
366 complaints are under investigation.
9. The Committee feels that the bulk of complaints are still under
investigation which highlighted the fact that there needs to be a speedyprocess of investigation and necessary action on the part of the Department
with a specific time frame for submission of investigative reports and
action.
10. That the amount in the demand No. 22 Vigilance be reduced to Re.1/-
for failure to control corruption in the bureaucracy (Disapproval of Policy cut
motion)
11. The Government furnished the following reply to the cut motion:
The specific instances of corrupt practices as and when reported to the
Vigilance department swift action has been taken by the Anti-Corruption Branch
of the Vigilance Department.
During the preceding 3 financial years, 3 officials were nabbed red handed
while accepting the bribes and criminal prosecutions have been initiated against
them. During the last financial year 3 preliminary inquiries and 1 F.I.R. have
been registered with the Anti-Corruption Branch of Directorate of Vigilance.
The corruption can be controlled by the continued and concerted efforts of
all the stake holders by means of introducing system reforms for speedy and
efficient public service delivery system, simplification of procedures and by
preventive vigilance. The Government has been taking efforts to curb the
practices which leave scope for corruption.
12. The Committee and the public are of the view that political interference
in the working of the Department has brought a callous attitude towards
complaints received. The public have mentioned that they have submitted
valid information to the department against corrupt officials but there
has been little or no progress in the matter with the Vigilance department.
It is felt that all correspondence should be time bound. The Committee is
of the opinion, that the Vigilance Department should be given statutory
status and be treated as independent body to insulate it from political
interference.
13. The public voiced the concern that government websites, specially
that of Vigilance department were outdated. They were also peeved
about the decreasing rate of convictions of corrupt officials and this
decline in the number of convictions points to a malaise in the Vigilance
Department, the malaise of political pressure and monetary gains. Whena member of a public points out that a corrupt officer of the government
was allowed to safely retire the Committee felt that giving a proven corrupt
officer the option and opportunity to retire with his ill gotten wealth instead
of prosecution speaks of a live and let live attitude of the Vigilance
Department. The public is of the opinion that the State should have
Lokayukta in the State for speedy and objective disposal of corruption
cases against public servants.
14. There was a general consensus that the Vigilance Department should
only be vigilant and not turn a blind eye on issues at the whims of some
political figures.
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Chapter 7
DEMAND No. 23
,
HOME
In the budget for 2008-2009, Rs. 262.30 lakhs have been allocated for this
demand fully as non-plan expenditure.
2. The Home Department (General) is dealing with the matters of Freedom
Fighters registered in Home Department. The Government has stated that
2192 Freedom Fighters are registered with the Home Department for the last
five years and 1680 Freedom Fighters are receiving pension from the
Government of Goa, 1094 Freedom Fighters are getting Central Pension. The
Home Department is sanctioning financial assistance for the Freedom Fighters
for House repairs, marriages of daughters, funeral expenses and Medical bills
are regularly reimbursed by the Freedom Fighters.
3. Shri J. P. Singh, Chief Secretary, along with other Officers of the Governmentdeposed before the Committee.
4. Members of the public/media expressed their views before the Committee.
1. Adv. G. R. Usgaonkar, Alto Porvorim, Goa.
2. Shri Godfrey Gonsalves, Member, South Goa Public Interest Action Group,
Margao.
3. Shri Srikant Malik, Ex-MLA,
5. The Committee expressed its concern over the following issues:
1. Details of the foreigners to be obtained in Form C at the entry point.
2. Casinos regarding the gambling and Goa being a peaceful place.
6. Under this Demand the Budget Head 800 is towards Haj Committee
pilgrimage charges. An amount of Rs.2.30 lakhs has been allocated for the
year 2008-2009.
7. The details expenses incurred on the HAJ pilgrimage during the last five
years is as follows:
Year Expenditure
2002-2003 Rs. 70,532/-
2003-2004 Rs. 97,389/-
2004-2005 Rs. 47,559/-
2005-2006 Rs.1,76,900/-
2006-2007 Rs.1,50,000/-
8. The following pilgrims performed the Haj:
2002 26 (Pilgrims)
2003 18 -do-
2004 32 -do-
2005 52 -do-
2006 81 -do-
9. The Government of Goa has established a Commission for NRI Affairs as
a separate entity with Shri Eduardo Faleiro, a former Union Minister as the
Commissioner in the rank of a Cabinet Minister w.e.f. 23rd February, 2006.
10. The Government has informed that 2 license for offshore Casino has been
issued:
1. CARAVELHA M/s Advani Hotels and Resorts Ltd.
2. The LEELA M/s Hotel Leela Venture Ltd.
11. The Committee is surprised to note that, considering the licences for
casinos were given with a explicit condition that they operate as off shore
casinos, how the said casinos are operating closer to the shore. It is also
felt that casino owners should provide for their own infrastructure like
jetties and landing ramps as a pre-condition for issue of licences to them.
It is also strongly felt that if casinos operated close to shore, it would be a
fatal attraction to the local youth which would have an adverse affect on
their career and life styles.
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12. The Committee recommends that the number of casinos should be
restricted to three in an effort to prevent unhealthy competition between
too many players. It will also result in bringing down the entrance fees to
a level of temptation for a common man to try his luck.
13. The State Complaint Authority in the State has been established as per
Supreme Court guidelines and has just started functioning. Budget provision
for the year 2008-2009 is Rs.52.00 lakhs.
14. This Authority was constituted mainly to curb the misuse and abuse of the
police, that had reduced it to the status of a mere tool in the hands of
unscrupulous masters, and in the process it had caused serious violations of
the rights of the people. The action taken by this Authority has also created
an awareness among the citizens, that there is an Authority to look after the
cases of misuse of powers, by the police in certain type of cases.
15. The recommendations of State Level Police Complaints Authority for any
action, Departmental or Criminal against a delinquent Police officer are binding
on the concerned Authority.
16. The Government has informed that this Authority has received and registered
37 complaints in the year 2007 and out of these 20 cases have been disposed
off. So also 35 complaints have been received in the year 2008 till date and out
of these 9 complaints have been disposed off.
Chapter 8
DEMAND No.25
HOME GUARDS & CIVIL DEFENCE
The expenditure on this Demand is a non plan one.
2. The following amounts have been allocated for the demands in the budget
for the year 2008-2009:
Demand Non-Plan Plan Total
(Rs. in lakhs) (Rs. in lakhs) (Rs. in lakhs)
Demand No. 25 247.27 247.27
Home Guards
Civil Defence 266.12 266.12
3. Presently, the Director General of Police is Ex-Officio Commandant General
Home Guards and Director, Civil Defence, Goa. The Home Guards render
valuable assistance to the local Police force. The Home Guards are volunteers
and perform 8 hours duty at Police Stations, Units and Government
Organisations. The aim of the Civil Defence is to save lives, to minimize
damage to property and to maintain continuity of production.
4. The expenditure under the said demand is fully voted by the Legislative
Assembly.
Details of sanctioned strength, deployment of Home Guards during
last five years.
5. The present strength of Home Guard is 500 in the State of Goa, which is
divided into 8 divisions/units. The details is as under:-
Sl.No. Name of Division Male(HG) Female(HG) Total
1. Panaji 134 33 1672. Margao 85 10 95
3. Vasco 66 06 72
4. Mapusa 71 07 78
5. Ponda 23 01 24
6. Bicholim 29 03 32
7. P.T.S. Valpoi 21 - 21
8. Pernem Police Station 11 - 11
Total 440 60 500
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Total deployment of Home Guards year-wise for last five years:-
Sl.No. Year No. of Home Guard deployed
1. 2003 418 per day
2. 2004 390 per day
3. 2005 390 per day
4. 2006 435 per day
5. 2007 425 per day
6. In the State of Goa two Towns have been declared as category- II CivilDefence Towns i.e. Panaji and Mormugao (Vasco) by the Government of
Goa.
The target strength of Civil Defence in Goa is as under:-
I) Panaji 925
II) Mormugao (Vasco). 1195
Total 2120
7. Shri N. C. Raikar, Deputy Superintendent of Police along with other officers
of the Government deposed before the Committee.
8. The following members of the public also expressed their views to theCommittee on matters falling under the demand.
i) Shri Victor Gonsalves, Ex-MLA, St. Cruz.
ii) Adv. G. R. Usgaonkar, Alto Porvorim, Goa.
Duty and Parade allowance
9. The Home Guards are paid duty allowance @ Rs.150/- per day. A dutyallowance of Rs.30/- per head per day to the Home Guards and Civil Defencevolunteers attending crash training courses are paid Rs. 14/- per head per day.
10. A fresh proposal has been moved to the Government for increasing rate ofduty allowance of Home Guard from Rs.150/- per day per head to Rs.200/-
per day per head. So also proposal to increase parade allowance of Rs.30/-per head is being moved to increase to Rs.40/- per head.
11. The Committee recommends that the Government may take immediatesteps to accord sanction for enhancement of duty allowance and parade allowance paid to the Home Guards and Civil Defence as the existing amount is meagre.
12. The Committee also recommends that a relaxation in Educationalqualifications, age and height may be granted to the Home guards so
that they are eligible to be absorbed in the cadre of constables.
Chapter 9
DEMAND No.26
FIRE AND EMERGENCY SERVICES
1. The expenditure on this Demand is both under plan and non-plan. The
Government has allocated Rs.565.90 lakhs for non-plan and Rs.304 lakhs for
plan expenditure.
2. The following was the order for non-plan and plan expenditure during the
past three years:
Year Non-Plan Plan Total
2005-2006 351.30 166.96 518.26
2006-2007 379.83 177.23 557.06
2007-2008 533.60 295.52 829.12
2008-2009 B.E. 565.90 304.00 869.90
3. Shri J. P. Singh, IAS, Chief Secretary, Shri Ashok Menon, Director Fireand Emergency Services, along with other Officers of the Government deposed
before the Committee.
4. Following members of the public expressed their views before the Committee:
i) Shri Victor Gonsalves, Ex-MLA, St. Cruz, Goa
ii) Adv. Junio De Souza, Porvorim, Goa.
iii) Adv. G. R. Usgaonkar, Alto Porvorim, Goa.
iv) Adv. Paresh Shetgaonkar, Headland Sada, Mormugao, Goa.
v) Shri Godfrey Gonsalves, Member, South Goa Public Interest Action
Group, Margao.
5. The Committee expressed its concern over the following issues:
i) Appropriate facilities for extinguishing fire of chemical like Plastic
burnings.
ii) Not to allow scrap yards in the City.
iii) Industrial Fire Stations to be set up.
iv) Purchase of equipment to carry out Fire Fighting efficiently.
v) Need to set up Repeater Stations to avoid disruption in the continuity
of communication.
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vi) The Department should have trained Fire Fighters in Disaster
Management.
vii) Need to widen access roads from the main roads and also interior
roads to provide access to Fire Fighting Vehicle.
viii) Induction of women personnel in Fire Service.
ix) Need to train Fire personnel in para-medics work
x) Need to set up a Fire Station in Porvorim.
xi) Need to procure Modern Fire Fighting Equipment to meet emergencies
in high rise building.
Fire Stations
6. The Government has informed that there are 12 fire stations at Panaji,
Mapusa, Margao, Vasco, Curchorem, Canacona, Ponda, Old-Goa, Bicholim,
Valpoi, Pernem and Verna.
7. A fire station is headed by a Station Fire Officer. He has under him Assistant
Station Fire Officer, leading Fire Fighters, Driver Operators, Watch Room
operators and Fire Fighters.
8. The Government has informed the current status of the proposed new firestations as under:
(i) Tendered Work
Saligao/Calangute Fire Station- Building has reached the first floor stage.
9. The Committee feels that there is undue delay in completing the
Calangute fire Station which is essential due to high volume of tourists in
the area which in turn has given rise to large number of resorts which are
potential fire hazards.
10. The Department has failed to give satisfactory information regarding the
fire protection and prevention programmes held in Schools, Colleges and
Industrial Estates.
11. It is seen from the replies that the efforts to educate and train students
at Institutions are minimal. The Committee feels that greater efforts in a
planned manner and with an established schedule should be carried out
in collaboration with all schools managements to educate and enlighten
the students in fire drill and fire escape procedures along with basic fire
related first aid measures.
12. The Government has given details of staff sent for refresher training
programmes in modern fire-fighting techniques and life saving techniques and
general fitness for the last 5 years as below:
Sl.No. Name of the Course/Training No. of Candidates
trained
1. Training in Disaster Management Training
conducted by the National Institute of Disaster
Management, New Delhi held at ConferenceHall of the Collectorate, North Goa District from
10 to 14 December, 2007.
2. Flood Mitigation and Management Course
conducted by the National Institute of Disaster
Management, New Delhi from 10 to 14
September, 2007.
3. Hazmat Specialized course conducted by
Singapore Civil Defence Force with effect from
10.3.2008 to 27.3.2008.
13. The Committee is shocked to note that just 2 candidates have availedof Disaster Management Training to date, considering the rapid change
in environment and also the rapid increase in industries dealing with
toxic material, so also the topography of Goa vis-a-vis the konkan railway
and the number of tunnels therein, the need for more candidates to be
trained in Disaster Management Training is seen to ensure minimum
response time in case of any catastrophe.
14. Considering that the State of Goa is inundated by rivers and other
water bodies, so also its proximity to the sea, coupled with heavy rainfall,
the Committee feels that just one candidate being trained for Flood
Mitigation and Management Course is not acceptable. The need for moretrained staff in this field would help relieve the constant flooding problems
and loss of life and property experience in towns like Bicholim every
year.
15. Considering that the State of Goa is host to number of specialized
industries spread out at various industrial estates in North and South
Goa districts, the Committee feels that more trained staff in this field
would be desirous, since these industries their ancillary units and the
02 Nos.
01 Nos.
01 Nos.
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transportation of raw material by road by them are potential high risks
due to the nature of hazardous and toxic material present.
Equipment
16. The Government has stated that the Department has 11 ambulances.
Out of which 3 are proposed to be condemned. It is also noted that the
Department has no paramedic staff. The Committee feels that the
Department should have paramedic and trained staff from its rank to accompany the ambulance. The Committee also feels that the cost of
purchasing, maintaining and running the department ambulances to
render routine first aid is justified. It is felt that if the Department is
reliant on GATES ambulances which are not a first reaction team, could
result in loss of life due to non-availability of ambulance to transport the
victim to the hospital.
17. Acquisition of Aerial Ladder/Hydraulic Platform of 32 metres reach
capacity for carrying out rescue operation in high rise buildings is under the
examination at the Government level.
18. The Committee agrees with the views of the public that considering
the rapid urbanization of Goa and the tremendous increase in cluster
high rise structures with high density of occupancy, it is recommended
that adequate specialized equipment like Aerial ladder/hydraulic platform
of 32 metres reach capacity should be taken up on war footing.
High rise buildings
19. Although construction licences are the purview of the Town and
Country Planning Department and Planning & Development Authority,
the files for obtaining clearance for Fire and Safety Regulations are sent
to the Department, specially for high rise structures. In view of rapidurbanization and thus high density of occupancy in such buildings it is
recommended that the Department not only lays down specific
requirements to be fulfilled during and after construction, but also gives
final clearance at the time of request for occupancy certificate after
physically ascertaining that the requirements have been strictly met by
the builders , to the satisfaction of the Inspecting Officer. The same should
be reviewed every 3 years by the Department to ensure continualupdating
ofperishables like extinguishers, etc.
Setting up of Repeater Station
20. Communication is the backbone of any contingency operation. The
Committee does not understand the delay in setting up the required
repeater stations in both the districts i.e. North and South Goa to ensure
guaranteed transmission of on site situation to control centres which will
facilitate better management of crisis.
Disaster management Centre:
21. The Committee is of the unanimous opinion that there should be urgent
and concrete steps taken to set up a effective Disaster Management Centre
in the State. With our proximity to the Arabian Sea, the presence of Naval
Basis, Oil storage tanks, toxin producing industries, the need for an
effective Disaster Management Centre cannot be ignored.
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Chapter 10
DEMAND No. 27
OFFICIAL LANGUAGE
The Government has allocated a total of Rs.23.00 lakhs for non-plan
expenditure and Rs.115.00 lakhs for plan expenditure for the year 2008-2009.
2. The main objective of the Directorate is to promote and develop Official
Language. The activity presently undertaken from Government Departments
from English to Konkani, Marathi and vice-versa. Arrangements are also
being made to translate Government documents from Portuguese to English
and vice versa by appointing Portuguese Translator on contract basis.
3. Goa Konkani Akademi undertakes various activities for the promotion and
development of Konkani language. For this purpose, Government releases the
grants to Goa Konkani Akademi. The following activities are proposed by
Goa Konkani Akademi.
a) Development of Konkani Books, Dictionaries, Research work, release
children books etc.
b) Academy also organizes symposiums, seminars, workshops etc.
4. The expenses incurred by the Goa Konkani Academy and Gomantak Marathi
Academy for promotion and development of respective languages year-wise
for the last 4 years is as under:
Year Amount
2004-2005 22,77,486.002005-2006 25,26,698.00
2006-2007 24,70,029.00
2007-2008 27,35,521.00
Total: 1,00,09,734.00
5. Shri Uddipta Ray IAS, Secretary, Shri Menino Peres, Director Official
Language along with the other officers deposed before the Committee.
6. Members of the public/media also expressed their views to the Committee
on matters falling under the demand. Notable amongst them were:
(i) Adv. Junio De Souza, Porvorim, Goa.
(ii) Adv. G. R. Usgaonkar, Alto Porvorim, Goa.
(iii) Shri Luis Alex Cardoz, Ex-MLA, Margao, Goa.
(iv) Shri Wilmix Wilson Mazarello, Margao, Goa.
(v) Shri Godfrey Gonsalves, Member, South Goa Public Interest Action
Group, Margao.(vi) Shri Anthony DSilva, Assolna, Ambelim, Goa.
(vii) Dr. Pratap Naik, Alto Porvorim, Goa.
(viii) Shri Ramnath G. Naik, Ponda, Goa.
7. The Committee takes a serious note of the fact that although as pointed
out by Shri Manohar Parrikar, Leader of Opposition and Shri Francis
De Souza the allotment of 50 lakhs for the Marathi Bhavan in the Budget
speech of 2008 was made by the Finance Minister but the same has not
been allocated under the relevant demand.
8. Further to the statistics put forward by Dr. Pratap Naik, a member of
public and going by the public views expressed before the Committee, it is
felt that a detailed study needs to be carried for explaining the need for
amendment of the Official Language Act for the inclusion of Konkani in
Roman Script along with its Devnagiri component and Marathi.
9. The Committee is of the opinion that the Department in collaboration
with the Konkani Academy should draw up a plan to systematically impart
basic knowledge of Konkani language (written & spoken) with stress on
words applicable to the particular department functioning, to all upper
and middle cadre. This would be one of the biggest opportunity for the
Department to promote the official language at a departmental level.
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Chapter 11
DEMAND No. 29
PUBLIC GRIEVANCES
The expenditure on this Demand is under non-plan. The Government has
allocated an amount of Rs.15.00 lakhs.
2. Directorate of Public Grievances is a Nodal Department for monitoring
public grievances arising from various Government Departments, Autonomous
Bodies, Local Self Government Bodies, Government Corporation etc.
3. The Secretary (Public Grievances) to the Government of Goa is the
Administrative Head and the Head of the Department of Public Grievances.
4. The Government has informed the action taken and the status of complaint
for the years 2004-2008 as under:
Year No. of Grievances No. of Grievances No. of Grievances
received finally resolved/ under redressal
disposed
2004-2005 156 81 75
2005-2006 190 100 90
2006-2007 68 30 38
2007-2008 72 28 33
7. Shri Raajiv Yaduvanshi, Secretary, Public Grievances along with the other
Officers of the Government deposed before the Committee.
8. Members of the public/media expressed their views before the Committee.Notable amongst them were:
(i) Shri Luis Alex Cardoz, Ex-MLA, Margao.
(ii) Adv. G. R. Usgaonkar, Alto-Porvorim, Goa.
(iii) Shri Mahesh Nayak, President Jai Damodar Association, Navelim
(iv) Shri G. N. Mishra, Alto-Porvorim, Goa.
(v) Shri Godfrey Gonsalves, South Goa Public Interest Action Group,
Margao.
9. The Committee expressed its concern over the following issues:
(i) Need to reply to the complaints received from the Public.
(ii) Public Grievances Cell to be empowered to take disciplinary action on
a delinquent Official.
10. The Directorate has stated that the functioning of the Public Grievances
has been published through R.T.I. website and no efforts have been made
through mass media to create awareness about the existence of the PublicGrievances Cell and the functions executed by it as no formal order of creation
of Public Grievances Cell have been issued. It is also informed that once the
formal order of the creation of Department is issued wide publicity through
electronic and print media would be made.
11. The Committee recommends that urgent and positive steps be taken
to create awareness among the public about the availability of the Public
Grievance Cell as a time bound and impartial forum for redressal of
their grievances. In this regard it is recommended that this awareness
be made through print and electronic media.
12. Shri Vasudev Gaonkar, MLA has tabled the following cut motion to the
Demand:
Failure to ensure effective public redressal mechanism.
13. The Government furnished the following reply to the cut motion:
As a step towards achieving good governance and to ensure responsiveness
to demand of the citizens with enhance ability by improving the quality of the
Public Services to the satisfaction of the citizens and empowerment of citizens
by making the administration more responsive, accountable, transparent and
citizen friendly the Government had set up a distinct Directorate of Public
Grievances in the year 2004, to ensure that the citizens can give vent to their
grievance before an independent body when the same goes unheard by the
concerned Department.
In order to give ample scope for the citizens to redress their grievances
the Directorate of Public Grievances had notified each of the Head of
Department/ Public Undertakings/Government Companies as Public Grievance
Officers for the concerned Department to monitor the Grievances at the
Department level.
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The Directorate of Public Grievances is functioning as the nodal Office formonitoring Public Grievances arising from the functioning of the variousGovernment Departments, Autonomous Bodies, Local self Government Bodies,Government Corporation etc. it also ensures that the Public Grievances thatare directly addressed to the Directorate and also the grievances referred to itfrom the Office of H.E. the Governor of Goa, Honble Chief Minister and
Chief Secretary are redressed in a time bound manner.
The grievances that are received by the Directorate are carefully examined
and forwarded to the concerned Department for taking appropriate actiontowards redressal of the grievance. The petitioners are duly informed aboutthe action taken towards the redressal of their grievances. Those petitionerswho desire to discuss their grievances are given personal hearing by the Directorof Public Grievances. The Directorate of Public Grievance has fully ensured
that whenever any grievance is received by it, the same is duly disposed.
14. The committee is one with the public that the Public Grievance Cellhas been absolutely unsuccessful in gaining the confidence and faith ofthe public as to its functioning. This is evident by the lack of complaintsreceived by the Cell. The glaring reason for this situation is the ineffective
monitoring of grievances received by the cell and lack of timely disposal of the same. It is felt that the mandatory time frame for disposal of grievances received should be maximum 30 days from receipt by thedepartment. This would provide relief to the public. Another factor is the
lack of faith in the staff of the Cell to look into the grievance impartially.
15. The public is of the view that periodically held Open Darbars inwhich pending issues along with fresh grievances would be taken up,would help the public to know the status o