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Document ID:253885http://support.veritas.com/docs/253885 E-Mail this document to a colleague

When starting the MSSQL$BKUPEXEC service ater a successu! restore

"ith Inte!!igent Disaster #ecover% using a &ac'u( that "as )one "ith

Inte!!igent Image *(tion% the service ai!s to start+Exact Error MessageCould not start the MSSQL$BKUPEXEC service on Local

Computer. The Service did not return an error. This

could e an internal !indo"s error or an internal

service error. # the prolem persists% contact &our

s&stem administrator.

Details:After a successful restore of Intelligent isaster !ecover" #I!$% using a &ac'upthat (as done (ith Intelligent Image )ption #II)$% the *+, data&ases are notrestored properl". hen starting the M**+,01EE4 service% the follo(ingerror ma" occur: 4ould not start the M**+,01EE4 service on ,ocal4omputer. 6he *ervice did not return an error. 6his could &e an internalindo(s error or an internal service error. If the pro&lem persists% contact "ours"stem administrator. #7igure $.

,igure -

In addition% in the s"stem log of the Event 9ie(er% the follo(ing entr" ma" &emade: 6he ac'up Eec evice ; Media *ervice service depends on theM**+,01EE4 service (hich failed to start &ecause of the follo(ing error:

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6o restore the *+, data&ases correctl"% follo( these steps:

. )pen indo(s Eplorer2. ro(se to 4:>rogram 7iles>Microsoft *+, *erver>M**+,01EE4>ata3. elete all ?.M7 files and all ?.,7 files@. !ename the follo(ing files to the correct names:

master$/i)r 01 master+m) mast!og$/i)r 01 mast!og+!) mo)e!$/i)r 01 mo)e!+m) mo)e!!og$/i)r 01 mo)e!!og+!) ms)&)ata$/i)r 01 ms)&)ata+m) ms)&!og$/i)r 01 ms)&!og+!)

5. *tart the 9E!I6A* ac'up Eec services normall".

VERITAS Software has acknowledged that the above-mentioned issue ispresent in the current version(s of the product(s mentioned at the end of thisarticle! VERITAS Software is committed to product "ualit# and satisfiedcustomers!

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VERITAS Software currentl# plans to address this issue b# wa# of a patch orhotfi$ to the current version of the software! %lease be sure to refer back to thisdocument periodicall# as an# changes to the status of the issue will be reflectedhere! A link to the patch or hotfi$ download will be added to this document whenit becomes available! %lease note that VERITAS Software reserves the right to

remove an# fi$ from the targeted release if it does not pass "ualit# assurancetests! VERITAS& plans are sub'ect to change and an# action taken b# #ou basedon the above information or #our reliance upon the above information is made at#our own risk!

Supplemental Material:

*"stem: !ef. escriptionEuro(a: .23.342 SS)*+,.%E/E0 Service will not start after an I1R