5 dysfunctions of team

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The FIVE DYSFUNCTIONS of a TEAM Aut hor - Pat rick Lencioni Presentation: Nikki MacRae Senior Human Resource Manager 

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8/8/2019 5 Dysfunctions of Team

http://slidepdf.com/reader/full/5-dysfunctions-of-team 1/15

8/8/2019 5 Dysfunctions of Team

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Session Objectives

jOverview of book 

jUnderstand the Model

jPractical tools reviewjDiscuss current challenges

jGenerate ideas for overcoming the 5

dysfunctions

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Overview of the book 

j The Fable

 ± Luck 

 ± Underachievement

 ± Lighting the Fire

 ± Heavy Lifting

 ± Traction

j The Model

 ± Overview of the Model

 ± Team Assessment

 ± Understanding and Overcoming the Five Dysfunctions

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Overview of the Model

jAbsence of Trust

jFear of Conflict

jLack of commitmentjAvoidance of Accountability

j Inattention to Results

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Overview of the Model (con¶t)

jA well functioning team

 ± Trust team members

 ± Unfiltered debates ± Commit to decisions and plans of action

 ± Hold each other accountable

 ± Focus on achievement of results

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Team Assessment

jTeam members complete assessment

jReview results

jDiscuss DiscrepanciesjDetermine implications for the team

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Practical Tools: Trust

jSolutions:

 ± Personal Histories

 ± Team Effectiveness ± Personality and Behavioral Preference

 ± 360-Degree Feedback 

jLeader: Demonstrate vulnerability

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Practical Tools: Fear of Conflict

jProductive conflict vs. destructive fighting

jBack-channel personal attacks

jTimejSolutions:

 ± Mine for conflict

 ± Reinforce healthy debatejLeaders: allow debate

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Practical Tool: Lack of 

CommitmentjCause: Need for Consensus and Certainty

j Impact to employees

jSolutions: ± Cascading Messaging

 ± Decision deadlines

 ± Contingency & Worst Case ScenariosjLeader: OK with wrong decisions

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Practical Tools: Avoidance of 

AccountabilityjDifficult conversations

jPeer pressure

j

Solutions: ± Publication of Goals and Standards

 ± Simple and Regular Progress Reviews

 ± Clear Expectations

 ± Team rewards

jLeader: Team to be primary accountabilitymechanism

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Practical Tools: Inattention to

ResultsjCompany Goals vs. team status &

individual status

jSolutions: ± Public Declaration of Results

 ± Results Based Rewards

Activity & effort vs. achievement of results

jLeader: Focus on results

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Current Challenges?

jWhat µdysfunctions¶ sound familiar?

jHow would you like your team to improve?

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Team Development

jWhat would you like to take back to your 

teams?

jHow will you implement change?jWhen?

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Questions?