5 extreme customer service attitudes to build bulletproof loyalty and create revenue
TRANSCRIPT
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*5* Extreme Customer Service Attitudes to Build Bulletproof Loyalty and
Create RevenueJohn Di Lemme
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The #1 proven and time tested ingredient of billion-dollar companies is providing extreme customer service.
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The Customer Service culture you create in your business should be so unbelievable and mind blowing that your customers will say they have never experienced it anywhere else.
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Your customer service attitude will undoubtedly build loyalty with your customers. When your loyalty is built, your revenue will consistently increase.
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This teaching is based off of two of my best-selling books, *57* Must Use Words in Every Piece of Marketing that You Do for Your Business and the *365* Affirmations to Absolutely Guarantee a Record-Breaking Year.
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Get the books for FREE at www.FreeMarketingWords.com
and
www.365AffirmationsBook.com
.
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Extreme Customer Service Attitude #1 - Element of Surprise (Word #17, “Bonus”, from the *57* Must Use Words in Every Piece of Marketing that You Do for Your Business)
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Giving bonuses is an intricate part of developing extreme customer service. The number one goal of giving a bonus is to create a jaw dropping effect through the element of surprise.
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Give your clients an experience that they will remember for the rest of their lives; Surprise them with something special and memorable!
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Throw something extra into a package for a client that they will remember forever.
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Send a special gift that you know your client will appreciate. Your clients will remember these gestures forever.
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Once you implement this extreme customer service attitude into your business, you can guarantee that your clients will remember you and do business with you forever.
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Loyalty is the key. Let me ask you a question. What can you do to increase the element of surprise with your bonuses for your clients?
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Extreme Customer Service Attitude #2 - Handwritten Note(Word #16, “Value”, from the *57* Must Use Words in Every Piece of Marketing that You Do for Your Business)
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Handwritten notes create tremendous value that will build huge loyalty with your clients. As you begin to do this in your business, tremendous value is created.
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Tremendous value will always exceed the price objection.
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Handwritten notes are personal and build the relationship between you and your clients. Schedule a time each and every day to write and send a handwritten note to a client.
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This is something that is so simple, yet incredibly impactful.
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These days, with all of the technology, no one ever expects to receive handwritten notes, especially from business owners.
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Sending your clients notes will show them that you care about them and truly appreciate them as a client.
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When they understand that you care about them, they will trust you. In turn, when the trust is built, you will have a lifelong client.
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Take your extreme customer service to the next level with the attitude of handwritten notes.
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Remember, this teaching is based off of two of my best-selling books, *57* Must Use Words in Every Piece of Marketing that You Do for Your Business and the *365* Affirmations to Absolutely Guarantee a Record-Breaking Year.
![Page 25: 5 Extreme Customer Service Attitudes to Build Bulletproof Loyalty and Create Revenue](https://reader036.vdocument.in/reader036/viewer/2022070601/5880392d1a28abfd0a8b4ad5/html5/thumbnails/25.jpg)
Get the books for FREE at www.FreeMarketingWords.com
and
www.365AffirmationsBook.com
.
![Page 26: 5 Extreme Customer Service Attitudes to Build Bulletproof Loyalty and Create Revenue](https://reader036.vdocument.in/reader036/viewer/2022070601/5880392d1a28abfd0a8b4ad5/html5/thumbnails/26.jpg)
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Extreme Customer Service Attitude #3 - Special Feeling(Word #47, “Are You Kidding Me”, from the *57* Must Use Words in Every Piece of Marketing that You Do for Your Business)
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As soon as you enter the atmosphere of a customer-service based business, you immediately feel special.
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When your clients enter your atmosphere, their first response should be, “Are you kidding me?” because of the unique, special feeling in the environment you have created.
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People should be in awe of the level of customer service in your business.
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When you go the extra mile for your clients consistently, they will naturally tell their family and friends, and the response will most likely be, “Are you kidding me?”
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As your clients leave you, are they leaving with a special feeling or are they leaving thinking that you paid little attention to them?
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Go above and beyond for your clients and immediately implement this standard of excellence within your business.
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Ultimately, this attitude is summed up by appreciating your clients and making them feel special each and every second.
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Extreme Customer Service Attitude #4 - Cleanliness to the Extreme (Affirmation #232, “I am a Champion Habit Maker”, from the *365* Affirmations to Absolutely Guarantee a Record-Breaking Year)
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During every second of an experience in your business, your client should feel as if it’s a grand opening.
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The attitude within your business is that each day that you open for business, it should feel and look like a Grand Opening.
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You want to make sure cleanliness is a habit in your business; it’s a proven champion habit that your clients will notice and truly appreciate.
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Your environment can never be too clean. Once you think you’ve gotten to the point of your business being crystal clean, keep cleaning!
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A clean environment makes your guests feel welcomed and excited to be in your presence.
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Clean up your business consistently and get focused on a healthy, clean environment for your clients.
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This attitude will make your clients feel awesome. Also, your team members will enjoy working in a super clean environment.
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Extreme Customer Service Attitude #5 - All-Out, A Little Extra Attitude (Word #242, “My Code Name is Commitment” from the *365* Affirmations to Absolutely Guarantee a Record-Breaking Year)
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This is where training and leadership is critically and crucially important in your business. You have to lead your team with the attitude of going all-out and doing a little extra for your clients.
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Commit to the little extras for your clients on a second by second basis.
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Ask yourself each and every day, what can you do a little more to go all-out for your clients? Always remember and instill this attitude into your team.
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You can always give a little more to guarantee the extreme customer service attitude is very evident in your business!
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You should want to do more for those who invest in your business, and even those that you are developing a new client relationship with as they show interest in your business.
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Your clients will want to continuously come back to you because they know that they can expect an all-out, amazing, breathtaking, extraordinary experience.
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If you want to guarantee explosive results in your business, you have to maintain the culture of extreme customer service or else you could fail.
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The loyalty between you and your clients is so important and providing extreme customer service will lock it in.
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Go over these ‘5’ attitudes and share them with your team members to ensure loyalty with your clients!
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Again, this teaching is based off of two of my best-selling books, *57* Must Use Words in Every Piece of Marketing that You Do for Your Business and the *365* Affirmations to Absolutely Guarantee a Record-Breaking Year.
![Page 54: 5 Extreme Customer Service Attitudes to Build Bulletproof Loyalty and Create Revenue](https://reader036.vdocument.in/reader036/viewer/2022070601/5880392d1a28abfd0a8b4ad5/html5/thumbnails/54.jpg)
Get the books for FREE at www.FreeMarketingWords.com
and
www.365AffirmationsBook.com
.
![Page 55: 5 Extreme Customer Service Attitudes to Build Bulletproof Loyalty and Create Revenue](https://reader036.vdocument.in/reader036/viewer/2022070601/5880392d1a28abfd0a8b4ad5/html5/thumbnails/55.jpg)
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“John Di Lemme's Closing and Marketing strategies have radically changed my life and exploded my results in business. I now confidently market my business without wasting money on useless ads or marketing that simply doesn't work.
My Business Has Tripled & Quadrupled!
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My business has quadrupled! Thanks John for the *57* Must Use Words...they really work!" Dr. Christa Krzeminski, Elite Coaching Student, Chiropractor & Holistic Healthcare
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Dr. Christa Krzeminski, Elite Coaching Student, Chiropractor & Holistic
Healthcare
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