5 methods for - weave...2016/12/05 · 5 methods for running a more efficient & more profitable...

RUNNING A MORE EFFICIENT & MORE PROFITABLE DENTAL PRACTICE

5 METHODS FOR

5 Methods for Running a More Efficient & More Profitable Dental Practice

TABLE OF CONTENTS

Introduction 3Method 1 : Increase Production By Building Stronger Patient 4 Relationships

Method 2 : Turn Missed Patient Opportunities into More 4Appointments

Method3:Make it Easy for Staff to Do Their Jobs – and For 5 You to Hold Them Accountable

Method 4 : Make Smarter Data-Driven Decisions for Your 6Practice

Method 5 : Streamline Office Processes With Modern 7Technology

Conclusion 8

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As a dentist, you have a lot on your plate when it comes to running your practice. Between providing quality patient care, managing staff and keeping track of finances, there’s not much extra time to devote to growing your business.

The paradox is that growing your practice is exactly what you need in order to achieve your goals and save for retirement! What do dentists need in order to break out of this cycle? Quick and easy solutions designed to help them operate a more efficient and profitable office, solution that don’t require a significant investment of time and effort to implement.

It comes down to knowing what elements you should focus on in order to make the greatest impact on your dental practice’s bottom line – and in the lives of your patients. And when you have the right processes in place, long-term practice success becomes a much more attainable goal.

What are the “right” strategies to pursue? Read on to find out.

INTRODUCTION

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METHOD1-INCREASEPRODUCTIONBYBUILDINGSTRONGERPATIENTRELATIONSHIPS

METHOD2-TURNMISSEDPATIENTOPPORTUNITIESINTOMOREAPPOINTMENTS

Patients want to feel valued, to receive the best quality treatment and for the overall process of visiting the practice to be simple and carefree. You can accomplish this by building a relationship at every single opportunity.

Dentists and team members alike should take the time to make personal connections with patients every day. Keep track of their birthdays, anniversaries and milestones. When they call, avoid placing them on hold or asking them to spell their name. And communicate with them on an ongoing basis in the ways they prefer – through text messaging, social media and email.

Patients have no way to assess your clinical ability, so at the end of the day, like it or not, you are judged on your ability to connect and communicate. That’s why this type of relationship building will make you stand out from the crowd – and ensures your patients will keep coming back and referring their friends and family for years to come.

Did you know that the average office misses 17 opportunities each week to set up an additional appointment? Unless you have the right technology in place, you may not even know how many revenue opportunities are slipping through the cracks.


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To stay up to date and to turn a profit, your front office needs to act on every possible opportunity. This means finding ways to turn these missed opportunities into potential appointments. And to do this, you need one simple, central system that helps your staff quickly access all of the data regarding missed appointments and outstanding treatment in the moment the telephone rings. Not only will this help you with day-to-day operations, but will help you grow your practice and plan for the future.

Weave Communications’ “magic prompt” does just that with a special window that pops up on your front desk’s computer screen containing the appropriate patient’s most pertinent info – every time the phone rings. How cool is that?

Do your staff members have scripts with answers to frequently asked patient questions that they can easily reference? Is the front desk able to answer every phone call in three rings or less? Are your phones staffed during lunches and vacations? Technology solutions like those from Weave Communications, which enable your team to answer office phone calls from any device that is connected to the Internet, can make it easier for your staff to do these important types of tasks – and make it easier for you to monitor and hold them accountable at the same time.

And it’s not just for the front desk. It’s important that anyone who interacts with patients (from receptionists to hygienists to dental assistants) be held to the same high standards. Accountability will go a long way toward helping improve relationships between your staff members and every patient who walks into your practice.

METHOD3-MAKEITEASYFORSTAFFTODOTHEIRJOBS–ANDFORYOUTOHOLDTHEMACCOUNTABLE

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METHOD4-MAKESMARTERDATA-DRIVENDECISIONSFORYOURPRACTICE

Data-driven decisions are the best decisions for your practice. Even if you are someone who uses your heart when you make business decisions, you need to analyze your practice data to make sure that you are not inadvertently sabotaging your business.

To do this, you need data you can understand, and a good software analytics tool will help put all the numbers and figures into a form that is easy for you to digest. However, all reports are not created equal, so make sure that the program you choose will benefit your practice and help you stay focused on what’s important: patient satisfaction. State-of-the-art data is worthless if your patients get lost in the shuffle. Weave Communications’ reporting tools are easy to interpret and help dentists keep their fingers on the pulse of the practice’s most important metrics: those having to do with patients!


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Does your current software program make it easy for staff to instantly access account balances and patient records – without having to place the patient on hold or make them wait awkwardly at the front desk? Are you using a paper-based system, a paperless system or some system that combines the two?

While other companies may offer VOIP telephony solutions OR software, Weave Communications offer a unique blend of telephony that actually talks to and interfaces with your practice management software.

METHOD5-STREAMLINEOFFICEPROCESSESWITHMODERNTECHNOLOGY

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CONCLUSION

What sets Weave Communications apart from the other companies? Our ability to seamlessly integrate technology and patient relationship building is unlike anything else on the market. That is the Weave difference.

If you want to run a more efficient and profitable dental office, connect with Weave today to help you modernize your practice and accomplish more than you ever thought possible.

5 methods for - weave...2016/12/05 · 5 methods for running a more efficient & more profitable...

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