5. ms crescendo

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Unified CommunicationsNOW !

Marius ŢURLEA

Manager Advanced Software Infrastructure Solutions TeamIT Infrastructure Business UnitCrescendo International

Microsoft Office Communications Server 2007

Agenda Overview Response Group Delegation Dial-In Conferencing Group Chat Office Communicator Mobile & Office

Communicator Web Access Desktop Sharing Microsoft OCS Devices Forefront Security for Office

Communications Server DEMO

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Group IMEnhanced presenceImproved scalability, security, compliance, and manageability

Ad-hoc and scheduled online meeting capabilities1:1 or multiparty IP audio and video conversations/meetingsRound Table with panoramic view of room

Rich, integrated voice offeringPresence-enabled IP phone experienceControl of the desktop phone

Call Management

Multi-Party On-Premise Conferencing

Enhanced Enterprise IM

What is Communications Server 2007 R2 ?

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OCS 2007 R2 ClientsSimilar experience from desktop to mobile devices

Microsoft® Office Communicator 2007 R2 Microsoft® Office Communicator Mobile*

Microsoft® Office Communicator Web AccessMicrosoft® Office Communicator Phone Edition

Office Communications Server 2007 R2

Updated

Updated

Updated

Updated

Microsoft® Office Live Meeting

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Response Group

Key Features:

IVR , Speech Recognition and Text-to-Speech Call Treatment

User-configured routing rules

Serial, parallel, longest Idle& round robin routing

Call Queuing with Music on Hold

Agent presence aggregation

Call context on inbound calls

Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry

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Delegation Delegate able to make and receive calls on behalf of delegator

Delegator establishes and authorizes delegate relationship

Visual and Email notifications of calls “made on behalf of…”

Multiple-delegate support and ability for delegates to configure delegator’s settings

Join the voice portion of a conference on behalf of the manager

Place a person-to-person call on behalf of the manager

Transfer calls to the manager

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Dial-in Conferencing Access to conference

via corporate PIN Dial Pad Improvements Add other phone

numbers to conference

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What is Persistent Group Chat?Persistent group chat enables people to carry on topic-specific, multi-party discussions that persist over time - leading to better team information sharing

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Mobile Presence State Published presence state

indicates “Mobile”

Improved device activity detection ensures accurate publication of “Mobile” presence state

Mobile indicator informs contacts of your capabilities

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Single Number Reach (Office Communicator Mobile)

Scenario: Alex calling Ben

Alex select “Work Call” (signal goes trough the cellular network data channel)

Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN)

BenAlex

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Recipient sees the following:

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Usability Enhancements Access ‘Most Recently

Used’ contacts

Expand Distribution Lists

Easily navigate between multiple conversations

Notification of unsupported modes

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Communicator Web Access R2

Similar look and feel as Office Communicator

Rich presence, Contacts, Instant Messaging

Receive call notifications and set call forwarding rules

Public IM Connectivity

Web based reach client for Office Communications Server for cross platform and roaming scenarios

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Desktop Sharing in Communicator RDP based sharing Quick Access from UI Take/Give control Conference

escalation

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Desktop Sharing in CWA Web based desktop sharing Zero download requirement

for viewing Multi-browser support

(Windows based machines can share)

Resize the viewing windows; control for panning

Ability to give and take control

Invite external participants through a unique url or for scheduled conferences

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Communicator Phone EditionGreat Phone Device

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USB HandsetPlug and Play

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Wireless EarBud Seamless Mobility

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New OCS Phones

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New OCS Phones

Forefront Security for Office Communications Server Includes multiple anti-virus engines in a single solution

Blocks conversations containing inappropriate content

Prevents the transfer of dangerous file types

Can parse, scan, and reroute instant messages without users perceiving any significant delay in message delivery

Protects federated connections and public IM users (malware)

Notifies administrators and users of out-of-policy activity

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Why Crescendo?16 Years of experience

Microsoft Gold Certified Partner

The first Microsoft Voice Partner

One team of certified specialists

Experience in complex projects

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Why don’t you try it?

25 USERS

MICROSOFT VOICE PILOT

90 DAYS for testing the solution

FREE architecture design

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Technical Contact:Marius ŢURLEAe-mail: [email protected]://www.crescendo.roTel: +4021-211.18.58

5. ms crescendo

Documents

persistent group chat

conferencing access

behalf of delegator

behalf of multiple

incoming calls

manager transfer calls

phone numbers

delegate support