5 Predictions for Business Process Management in

2017

2

BPM Technology is No Longer For Early Adopters

In March 2016, BPTrends reported research findings that there would be more organizations new to process work in 2016 than there were in the past.

Cost Reduction Goals Drives BPM Movement Organizations still cite the need to save money as one of the key drivers for implementing business process change, and business process management software can facilitate the cost savings decision-makers are looking for.

More organizations will use BPM techniques

3

BPM Looks Beyond Cost and Efficiency

In 2017, the focus of BPM utilization will shift to streamlining and optimizing business processes using real-time analytics and continuous improvement.

Sophisticated BPM tools that provide real-time data will help executives identify process inefficiencies and step in to fix issues before they become larger problems.

Real-time analytics will be in high

demand

4

BPM Facilitates Greater Customer Connections

In 2017, the opportunity for increased connectivity through “Internet of Things” can transform the customer experience, particularly for businesses in the service industry.

When service providers and project managers use effective BPM practices and systems, they can become better listeners and more engaged with customers. They can also resolve customer requests more quickly.

BPM will transform the customer

experience

5

Strong Analytics and Reporting Capabilities Will Be Highly Sought After in BPM Solutions

A 2016 AIIM white paper reported that 64% of respondents

stated that analytics + reporting are mandatory for BPM.

BPM tools that offer accessible analytics and reports that are easy to interpret will give your company a leg up on the competition.

Measurement is king

6

Increased Collaboration with Remote Workers

Process-driven BPM tools will improve the workflow by giving remote workers the opportunity to create and share together rather than working in a vacuum.

In 2017, companies will implement more workflows to drive collaboration and keep employees in contact with one another more often.

Collaboration is key

7

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We would love to know more about your BPM plans for 2017

and what you think will happen in the BPM space over the next year.

Share in the comments below!