5 simple and profound questions to ask staff
DESCRIPTION
% simple questions to ask members of your staff team to improve future performanceTRANSCRIPT
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5 simple and profound questions to ask your staff
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Q1
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What did you intend?
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What did you intend?
This can be a simple restatement of their objectives
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What did you intend?
What were they trying to achieve?
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Q2
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What happened?
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What happened?
This is useful for just getting a sense of what really happened
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What happened?
Rest assured that any person’s perspective of events is only one of the versions
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What happened?
Collect both "the facts"
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What happened?
E.g. costs, number of people involved, etc
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What happened?
& differing opinions
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What happened?
On what worked and what didn't work
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What happened?
When commenting on another's role
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What happened?
Capture specific behavioural events
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What happened?
Rather than your own conclusion about what they did
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Q3
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What can you learn from it?
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What can you learn from it?
There will be different levels of learning
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What can you learn from it?
From the specific
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What can you learn from it?
“When I do that the photocopier jams.”
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What can you learn from it?
To the more abstract
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What can you learn from it?
“This project wasn't close enough to my life purpose for me to be motivated.”
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What can you learn from it?
Don’t be fixated on mistakes
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What can you learn from it?
Pull out the positive
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What can you learn from it?
“What went well?”
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What can you learn from it?
“What do we need to capture for the future?”
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What can you learn from it?
Also
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What can you learn from it?
Ask
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What can you learn from it?
“What still puzzles us?”
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What can you learn from it?
Be clear about what is still a mystery
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Q4
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What should be done differently next time?
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What should be done differently next time?
This is a powerful question
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What should be done differently next time?
It plants the seed for the ‘next time’ conversation
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What should be done differently next time?
Without these seeds, we default back to a collective memory
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What should be done differently next time?
The collective memory of: “This is how we do things around here"
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What should be done differently next time?
The collective memory does not capitalise on the collected wisdom
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Q5
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What should you do now?
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What should you do now?
There may well be actions to take right now
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What should you do now?
Things to do, people to connect with, etc
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What should you do now?
As with all actions
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What should you do now?
Set up accountability
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What should you do now?
Accountability?
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What should you do now?
What will be done, by whom and by when
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1. What did you intend?
2. What happened?
3. What can we learn about it?
4. What should be done differently next time?
5. What should you do now?
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Thank You
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