5 steps to successful conflict resolution - amazon s3 · 5 steps to successful conflict resolution...
TRANSCRIPT
Don’t ignore CONFLICT – address it as soon as it arisesDon’t ignore CONFLICT – address it as soon as it arises
Provide OBJECTIVE GUIDANCE and support to help your team arrive at a solution
Provide OBJECTIVE GUIDANCE and support to help your team arrive at a solution
BRAINSTORM a solution collaboratively and
develop an action plan
BRAINSTORM a solution collaboratively and
develop an action plan
Hold team members ACCOUNTABLE for delivering on all steps of the action plan
Hold team members ACCOUNTABLE for delivering on all steps of the action plan
Act as a MEDIATOR – let each person explain their side of the story
Act as a MEDIATOR – let each person explain their side of the story
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STEPS TO SUCCESSFUL CONFLICT RESOLUTION
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