5. teamwork
DESCRIPTION
civil engineeringTRANSCRIPT
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MUHAMMAD ISHA ISMAIL
TEAMWORK
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MUHAMMAD ISHA ISMAIL
Learning Outcomes At the end of this chapter, students should be able to; 1. Define the term teamwork 2. Explain the stages in team development 3. Describe the characteristics of an effective
team 4. Describe team dysfunctions 5. Define the term team conflict, describe the
causes of conflict and explain various ways of conflict resolutions
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MUHAMMAD ISHA ISMAIL
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MUHAMMAD ISHA ISMAIL
Contents
Introduction
Stages in team development
Characteristics of an effective team
Team dysfunctions
TEAMWORK
Team conflicts and conflict resolutions
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MUHAMMAD ISHA ISMAIL
Introduction
A team is a unit of two or more people who work together to achieve a goal.
Definition of TEAM
Definition of TEAMWORK
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MUHAMMAD ISHA ISMAIL THERE IS NO I IN TEAM
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MUHAMMAD ISHA ISMAIL
Characteristics of good team members
Must be capable of contributing ideas and complete the task given by the leader.
Have a shared mission and are collectively
responsible for the outcome of the projects.
Must communicate effectively inside and
outside the team. Have a positive attitudes and capable of
with other members.
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MUHAMMAD ISHA ISMAIL
Characteristics of good team leaders
Must have the ability to delegate tasks among team members
Have a good communication skills and capable of motivating team members.
Must be confidence and focus on the goals. Be fair among team members. Have the ability to inspire the team
members.
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MUHAMMAD ISHA ISMAIL
Advantages and Disadvantages of Teams
DISADVANTAGES ADVANTAGES
Increased information and knowledge
Increased diversity of views
Increased acceptance of a solution
Reduce the time in completing the task
Can be unproductive, frustrating, or counterproductive
Can develop groupthink
Can be derailed by hidden agendas
Can encourage free riders
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MUHAMMAD ISHA ISMAIL
Stages in team development
Forming
Storming Norming Performing
Adjourning
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Forming
Team members are introduced and begin getting to know each other Goals and tasks are established Generally polite behavior among members
In this stage, there's lots of exploration as group members get to know one another. Issues that arise are questions of whether each person feels like they belong to the group, whether members can be trusted and who is in charge. Orientation is an important task in the forming stage. This is also a good time to look at how the group is organized.
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MUHAMMAD ISHA ISMAIL
Storming
Members are sizing each other up and may feel more comfortable and voice their views Members may compete for team roles May argue about goals or how they should be
accomplished May choose sides against other members
When group members get to know each other better, the storming stage begins. This stage is characterized by a bid for power. This is an excellent time to focus on team building to ensure that people can get to know one another and not get stuck in seeing each other as competitors.
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MUHAMMAD ISHA ISMAIL
Norming
Once issues are resolved, agreement occurs around team norms and expectations
Trust and common interests are developing
Roles and objectives are clarified and understood
Norms are acceptable standards of behaviour within a group that are shared by the group members. In the norming stage, the group has begun to be effective. Trust begins to emerge and differences are appreciated. The issues become how to strengthen relationships, open communication and provide positive and constructive feedback.
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MUHAMMAD ISHA ISMAIL
Performing
Members make contributions and are motivated by results Leadership is shared according to members
knowledge and skills Norms and culture are well understood Tasks get accomplished effectively and efficiently
At this point, the group is asking "How can we do our best?" and is filled with enthusiasm and focused on creative problem solving. Characteristics include harmony, productivity, effective problem-solving and full development of the potential of the group and the individuals in the group.
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MUHAMMAD ISHA ISMAIL
Adjourning
Adjourning refers to the team breaking up after the task has been completed. There is a sense of fulfillment and a loss of team unity.
The team shares the improved process during this phase. When the project, there is always a sense of
accomplishment. Many relationships formed within these
teams continue long after the team disbands.
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MUHAMMAD ISHA ISMAIL
Characteristics of Effective Teams
Members have a clear goal The focus is on
achieving results There is a plan for
achieving the goal Members have clear
roles Members are
committed to the goal Members are
competent
They achieve decisions through consensus There is diversity
among team members Members have
effective interpersonal skills They know each other
well and have good relationships
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MUHAMMAD ISHA ISMAIL
Every member in a TEAM, has times when they need support from other members
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MUHAMMAD ISHA ISMAIL
Five Dysfunctions of a Team
1. Absence of trust 2. Fear of conflict 3. Lack of commitment 4. Avoidance of accountability 5. Inattention to result
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MUHAMMAD ISHA ISMAIL
Five Dysfunctions of a Team
Absence of trust
Fear of conflict
Lack of commitment
Avoidance of accountability
Inattention to result
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MUHAMMAD ISHA ISMAIL
Absence of Trust
Members of Teams that Lack Trust
Conceal their weaknesses and mistakes from one another Hesitate to ask for help or provide
constructive feedback Hesitate to offer help outside their
own areas of responsibility Jump to conclusions about the
intentions and aptitudes of others without attempting to clarify them
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MUHAMMAD ISHA ISMAIL
Fear of Conflict
Teams That Fear Conflict
Create environments where back channel politics , personal attacks and harassment thrive Ignore controversial topics that are
critical to team success Fail to tap into all the opinions and
perspectives of team members Waste time and energy revisiting
issues
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MUHAMMAD ISHA ISMAIL
Lack of commitment A Team That Fails to Commit
Creates ambiguity among the team about direction and priorities Spends too much time doing analysis
and delay making decisions Breeds lack of confidence and fear of
failure Revisits decisions again and again Encourages second-guessing among
team members
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MUHAMMAD ISHA ISMAIL
Avoidance of accountability
A Team That Avoids Accountability
Creates hatred among team members who have different standards of performance Encourages averageness Misses deadlines and key deliverables Does not hold each other accountable Places undue burdens on the team
leader as the sole source of discipline
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Inattention to result
A Team That is Not Focused on Results
Stagnates / fails to grow Loses achievement-oriented members Is easily distracted
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MUHAMMAD ISHA ISMAIL
CONFLICT
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Understanding Conflict
Conflict is pretty much inevitable when you work with others. People have different viewpoints and under the right set of circumstances, those differences escalate to conflict.
How you handle that conflict determines whether it works to the team's advantage, or contributes to its death.
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MUHAMMAD ISHA ISMAIL
Causes Team Conflict Poor or no
communication Lack of problem solving
skills or getting to root cause
Lack of clarity in purpose, goals, objectives, team and individual roles
Uncertainty about or lack of resources and sources for help and support
Poor time management Lack of leadership and
management Team members bored,
not challenged, not really interested
Lack of skills and abilities in team members
Personality conflicts Personal problems
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MUHAMMAD ISHA ISMAIL
Conflict Resolutions Strategies for managing conflict (Adapted from Johnson, 2003, deVito, 2009)
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MUHAMMAD ISHA ISMAIL
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MUHAMMAD ISHA ISMAIL
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MUHAMMAD ISHA ISMAIL
Amazing clips
1. http://www.youtube.com/watch?v=Px5qsjx8NcU
2. http://www.youtube.com/watch?v=o9mdHMtxOjY
3. http://www.youtube.com/watch?v=A5MxELqXHFw
4. http://www.youtube.com/watch?v=s-poQaPPJbQ
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MUHAMMAD ISHA ISMAIL
References
1. DeVito, J.A. (2009). The interpersonal communication book, 12th ed. Boston: Pearson.
2. Johnson, D.W. (2003). Reaching Out: Interpersonal effectiveness and self actualization, 8th ed. Boston: Pearson.
3. Building Blocks For Teams (N.D.). Retrieved on 02/21/2010 from http://tlt.its.psu.edu/suggestions/teams/student/conflicts.html
4. Cooney, R. & Sohal, A. (2004). Teamwork and Total Quality Management: A Durable Partnership. Total Quality Management, 15(8), 1131-1142.
5. Goetsch, D.L & Davis, S.B. (2006). Quality Management for Organizational Excellence. Columbus, Ohio: Prentice Hall.
6. Strokes Jr., S.L. (1995). Rewards and Recognition for Teams. Information Systems Management ,12(3), 61-66.
- Slide Number 1Learning OutcomesSlide Number 3ContentsIntroductionSlide Number 6Characteristics of good team members Characteristics of good team leaders Advantages and Disadvantages of TeamsStages in team developmentFormingStormingNormingPerformingAdjourning Characteristics of Effective TeamsSlide Number 17Five Dysfunctions of a TeamFive Dysfunctions of a TeamAbsence of TrustFear of ConflictLack of commitmentAvoidance of accountabilityInattention to resultSlide Number 25Understanding ConflictCauses Team ConflictConflict ResolutionsSlide Number 29Slide Number 30Amazing clipsReferencesSlide Number 33