presents

5 TIPS

FORDEVELOPING CUSTOMER

SUPPORT

A BETTERSOCIAL

CUSTOMER SUPPORT?How easy is it today to get

EASY…Digitally

No matter where customers are, your

company

is just one press away.

CUSTOMER REPRESENTATIVE

This is possible because of social media’s real time customer support channel and these

customers are now able to the conversations.CONTROL

Control here refers to the ease and

increased frequency of customers using

.SOCIAL MEDIA

In the company’s part, it is a chance to constantly engage with customers

and continually them. SATISFY

SATISFACTIONis the objective.

A customer can either be someone who just expresses his/her

andTHOUGHTS OPINIONS

Or someone who is not likely to be happy about a company since

he/she uses social media for COMPLAINING.

Regardless of the latter, both of them give you

more reasons in a

better social customer support

DEVELOPING

so here are for social customer service success

FIVE TIPS

 SOCIAL INFLUENCEIs Not The Only Basis

After seeing someone who is

very

pouring out negative messages

about your company,

INFLUENTIAL

After seeing someone who is

very

pouring out negative messages

about your company,

INFLUENTIAL

would you

most of your attention to that

customer?

FOCUS

He or she may not be as loyal as

someone who is not so influential.

NOT REALLY.

Therefore, fully focus

your attention to a customer just

because of influence.

DON’T

 Go With TimeREAL

A lot of real-time data flows through the stream

of social media every

SECOND

You should have a

that can’t miss a single data for you to respond.

GREAT TOOL

That is rule in social media marketing for an effective customer

support…

NO. 1

LISTENING

Have a

CUSTOMER DATA

CENTRALIZED

Any customer data that is handled by

someone else in the company should not

be confined

to a specific representative.

PRIVATELY

Customers are not into

because the co-representative is

not available.

WAITING

Your system must allow you to the issues and give

the appropriate response the other co-representative

would.

TRACK

Intra-COOPERATION

Actually it’s also great to have a

internally and that means the employee

can handle any customer inquiries.

SOCIAL SUPPORT

In each part of the business, a socially-

oriented company will also make traditional

customer support equally

.SATISFYING

LEGALMatters

tell us what is right and wrong

to say in customer support.

REGULATIONS

There are times when customer service requires

you to get

such as birth date and any other

private numbers.

SENSITIVE INFORMATION

Make sure other people see it

happening but the

is only viewable or heard by the

representative and the customer, such as transactions on phone

and email.

CORRESPONDENCE

CUSTOMER-ORIENTED

REPUTATION.

Establish your

BASIC RULES OF THUMB:

• then engage customers equally

• Don’t make customers

• Everybody in the company should be

Here are the

LISTEN

WAIT

SOCIAL

To know more about

SOCIALCUSTOMER SUPPORT

Visit out site:

http://www.virtualassistant.org

or

Click our logo below to check out our other videos

RESOURCEShttp://www.thewallpapers.org/photo/23180/Female-Robot.jpg

http://larosacanina.files.wordpress.com/2010/12/theater-masks.jpg

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http://www.agrcustomerservice.com/Stock%20Photos/bigstockphoto_Customer_Services_Representati_5187412.jpg

http://www.mindcontrol.se/wp-content/uploads/2010/08/mind_control_brain_implant.bmp

http://i1.expansys.com/img/b/195692/iiyama-b2712hds-b1-27-dvi-hdmi-tft-monitor.jpg

http://cdn.sheknows.com/articles/healthy_gossip.jpg

http://www.visualphotos.com/photo/2x3903917/man_raising_eyebrow_fan2035165.jpg

http://static4.depositphotos.com/1006463/335/i/950/depositphotos_3357128-3d-man-and-a-wrench-isolated-on-white.jpg

http://becomeabetterfather.com/wp-content/uploads/2011/05/shutterstock_13996042.jpg

http://static5.depositphotos.com/1000147/489/i/950/depositphotos_4899322-Business-man-waiting-for-a-phone-call.jpg

http://www.09mnnidr.com/images/cooperation.jpg

http://us.123rf.com/400wm/400/400/LuMaxArt2D/LuMaxArt2D0903/LuMaxArt2D090300239/4412288-golden-police-officer-blowing-whistle.jpg

http://colonalibrary.com/legal%20gavel.jpg

IMAGES

CONTENTS

http://mashable.com/2010/11/03/improve-social-customer-service

http://virtual-assistant-org.blogspot.com/2011/05/5-tips-for-developing-better-social.html

END