5 tips to manage social media reputations

11
Copyright 2009 HVM Solutions Help! Someone’s Talking Smack About My Brand 5 tips to manage your social media reputation

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What do you do when someone is talking negatively about your brand across social networks? In this presentation you'll learn how to monitor your brand, how to react, and how to turn a negative into a positive.

TRANSCRIPT

Page 1: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

Help! Someone’s Talking Smack About My Brand

5 tips to manage your social media reputation

Page 2: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

What You’ll Learn

Why is Brand Monitoring Important?How Do I Listen?What Do I Do When There Is Negative Sentiment?How Do I Undo The Damage?

Presented by:Heather Lytlehvmsolutions.com@hlytle

Page 3: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

Listening Tools

Sign Up For AlertsMonitor Social Networks

Page 4: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

Google Alerts

Page 5: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

Social Mention

Page 6: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

Social Mention

Page 7: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

Making A Plan

Don’t Get DefensiveBe ObjectiveMake Contact, Make It Right

Page 8: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

Will It Ever Go Away?

Content Is KingBe PublicBe Quick

Page 9: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

Will It Ever Go Away?

Page 10: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

Parting Questions

Who Is Listening?Who Can React?

Page 11: 5 Tips To Manage Social Media Reputations

Copyright 2009 HVM Solutions

Thank you for joining today!

If you have questions, or would like more information about social media reputation management

please contact:

Heather Lytle@hlytle

[email protected]

http://www.hvmsolutions.com