5 tips to manage social media reputations
DESCRIPTION
What do you do when someone is talking negatively about your brand across social networks? In this presentation you'll learn how to monitor your brand, how to react, and how to turn a negative into a positive.TRANSCRIPT
Copyright 2009 HVM Solutions
Help! Someone’s Talking Smack About My Brand
5 tips to manage your social media reputation
Copyright 2009 HVM Solutions
What You’ll Learn
Why is Brand Monitoring Important?How Do I Listen?What Do I Do When There Is Negative Sentiment?How Do I Undo The Damage?
Presented by:Heather Lytlehvmsolutions.com@hlytle
Copyright 2009 HVM Solutions
Listening Tools
Sign Up For AlertsMonitor Social Networks
Copyright 2009 HVM Solutions
Google Alerts
Copyright 2009 HVM Solutions
Social Mention
Copyright 2009 HVM Solutions
Social Mention
Copyright 2009 HVM Solutions
Making A Plan
Don’t Get DefensiveBe ObjectiveMake Contact, Make It Right
Copyright 2009 HVM Solutions
Will It Ever Go Away?
Content Is KingBe PublicBe Quick
Copyright 2009 HVM Solutions
Will It Ever Go Away?
Copyright 2009 HVM Solutions
Parting Questions
Who Is Listening?Who Can React?
Copyright 2009 HVM Solutions
Thank you for joining today!
If you have questions, or would like more information about social media reputation management
please contact:
Heather Lytle@hlytle
http://www.hvmsolutions.com