5 WAYS TO MAXIMIZE THE

PRODUCTIVITY OF YOUR APPOINTMENT

BOOK

• Educators

• Webinar Presentation

• Additional Resources

2

MILLENNIUM FEATURED WEBINAR

MONDAY, JUNE 15 th, @ 1:00 PM EST

YOUR EDUCATORS

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Irena Ristevski has a background in Secondary Education. As a Senior

Education Specialist for Millennium Systems International, she is

responsible for the internal and external education of the company.

This includes creating and administrating the curriculum and testing, as

well as training businesses on Millennium and Meevo.

IRENA RISTEVSKI

P R E S E N T E R

H O S T

BRITTANY MACHI

Brittany Machi has a background in Elementary Education, as well as

English. As a member of the Education team, she focuses her time on

educating businesses, as well as furthering the education of the internal

employees. She is actively involved in creating curriculum,

administering exams, and communicating with businesses to determine

their educational needs.

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WEBINAR PRESENTATION

• 1. Reservation Book Secrets

• 2. Accurate Data

• 3. The Logical Book

• 4. The Smart Book

• 5. Visual Indicators

• Action Plan

Do you want more from your Appointment Book

than basic looking and booking? Take this class

with Millennium’s Irena Ristevski to learn 5 ways

to increase your productivity and average ticket by

maximizing use of your Appointment Book!

1. RESERVATION BOOK SECRETS

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Changing the Term Appointment to Reservation Changes Guest Behavior

• Appointment: An Arrangement to MeetSomeone at a Particular Time and Place.

• Reservation: An Arrangement WherebySomething, Especially a Seat or Room, isBooked for a Particular Person.

1. RESERVATION BOOK SECRETS

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NEVER say “We Have Any Time Available”

Always Book Mornings First. ByOffering the Morning Reservationsfirst, it Leaves your Day Open for Add-Ons. Adding onto Already ExistingAppointments is Always Easier thanTrying to Fill the Book with New Guestsor Guests that are Due in the Day Of.

2. ACCURATE DATA

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EMPLOYEE• WHO PERFORMS WHAT SERVICES

EMPLOYEE• EMPLOYEE SPECIFIC TIMING

EMPLOYEE• INTELLI-BOOKING

APTMENT TYPE

• CUSTOMIZE APPOINTMENT TYPES

3. THE LOGICAL BOOK

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Th

e L

og

ical A

pp

oin

tmen

t B

oo

k GROUP• Group Employees by Classification, then Color

ORDER• Order Each Classification by Rank

ORDER

• Order the Classification by Services the Guest Should Get Done First

MATCH• Match Service Colors to Classifications

MASK• Mask the Book to Maximize Productivity

UTILIZE• Utilize the Non-Request Appointment Type

4. THE SMART BOOK

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X-Sell

Prompts Users

to Automatically

Book Additional

Services

(Additional)

5. VISUAL INDICATORS

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Millennium Feature Visual Purpose

Appointment Categories

Use for Group Clients

Appointment Types Use to Change the Font of Specific Appointment Types

Non-Request Hardcoded to Have a Gray Border

Cascading Multiple Appointments

If a Guest has Multiple Appointments, it’s Easy to See Where They are Going Next

Employee Specific Services

Let Millennium Do the Work For You!

ADDITIONAL RESOURCES

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• Remote Training

• On-Site Training & Installation

• Corporate Training

• Online Webinars

BUSINESS SUPPORT TRAINING OPTIONS

• Phone: 973.402.8801

• Email: education@millenniumsi.com

• Monday–Friday: 9am to 8pm EST

• Saturday: 9am to 5:30pm EST

• Community Site:

www.mymillenniumcommunity.com

• Slide Share: Millennium Systems International

Call 1-888-813-2141 for information