Title space availble here. Title space availble here.Title space availble here. Title space availble here.Title space availble here. (Frutiger 57Cn 16pt)

5000 Communications Platform (CP)

M I T E L

Installation Manual

Issue 5.0, February 2011

5000 Communications Platform (CP)

Installation Manual

Part Number580.8000

NoticeThis manual is released by Mitel Networks Corporation as a guide for certified service personnel. It provides information necessary to properly configure, maintain, and operate the product.

The contents of this document reflect current company standards and are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features are subject to availability and cost. Some features may require additional hardware and/or specific software.

The contents of this manual may include technical or other inaccuracies. Mitel reserves the right to make revisions or changes without prior notice. Software packages released after the publication of this manual will be documented in addenda to the manual or succeeding issues of the manual.

For additional information and/or technical assistance in North America, certified technicians may contact:

Chandler Technical Support DepartmentMitel Networks, Inc.

7300 West Boston StreetChandler, AZ 85226-32241-888-777-EASY (3279)

For information on how to contact Mitel Technical Support outside of North America, please refer to your Channel Support Agreement.

If you have any questions or comments regarding this manual or other technical documentation, contact the Technical Publications Department (USA) at:

tech_pubs@mitel.com

Mitel® is a registered trademark of Mitel Networks Corporation.Inter-Tel® is a registered trademark of Inter-Tel (Delaware), Incorporated.

All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved.

© 2005–2011 Mitel Networks CorporationPersonal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from Mitel Networks Corporation.

Portions of this manual and the respective systems and/or methods described therein may be covered under U.S. patent numbers 4,932,022; 4,977,590; 5,109,519; 5,127,003; 5,341,412; 5,351,276; 5,412,715; 5,461,665; 5,465,286; 5,793,861; 5,815,566; 6,205,206; 6,463,051; 6,754,187; 6,760,427; 6,798,874; 6,829,249; 6,999,431; 7,031,443; 7,031,443; 7,292,685; 7,318,109; D470,830; D476,969; D479,517; D482,342; D483,749; D483,750; D489,049; D499,724; D529,892; other patents pending.

Product Disposal InstructionsThis symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions, contact your local recycling authority or Mitel provider.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.

mailto:tech_pubs@inter-tel.com

Safety Instructions

Safety Instructions For basic installation guidelines necessary for the proper and safe functining of this equipment, refer to the Important Safety Instructions (document part number 835.3209) packaged with the system, included on the system software DVD, and posted on the eDocs Web site (http://edocs.mitel.com/).

Regulatory Notices For regulatory information for U.S., Canada, and Europe, refer to the Regulatory Notices section in the Important Safety Instructions (document part number 835.3209) packaged with the system, included on the system software DVD, and posted on the eDocs Web site (http://edocs.mitel.com/).

Limited WarrantyMitel warrants that its products will, if delivered to the end-user in undamaged condition, be free from defects in material and workmanship under normal use and service for the period set forth on the current warranty periods as published in the U.S. Price List from time to time and substantially in conformance with the documentation (functional and operating specifications) that Mitel publishes regarding same (end-user reference and operating manuals and guides relating to the program). Mitel does not, however, warrant that the functions contained in the software program will satisfy Dealer's particular purpose and/or requirements or that the operation of the program will be uninterrupted or error free.

Mitel shall incur no liability under this warranty and this warranty is voidable by Mitel (a) if the product is used other than under normal use, with certified repair and maintenance service and under proper environmental conditions, (b) if the product is subject to abuse, misuse, neglect, flooding, lightning, power surges, third-party error or omission, acts of God, damage, or accident, (c) if the product is modified or altered (unless expressly authorized in writing by Mitel), (d) if the product is installed or used in combination or in assembly with products not supplied or authorized by Mitel and/or which are not compatible with or are of inferior quality, design, or performance to Mitel supplied products so as to cause a diminution or degradation in functionality, (e) if there is a failure to follow specific restrictions in operating instructions or (f) if payment for product has not been timely made.

The sole obligation of Mitel and the exclusive remedy and recourse of Dealer under this warranty, or any other legal obligation, with respect to product, including hardware, firmware, and software media, is for Mitel, at its election, to either repair and/or replace the allegedly defective or missing product(s) or component(s) and return (prepaid) same (if necessary), or grant a reimbursement credit with respect to the product or component in the amount of the sales price to the Dealer. With regard to a software program design defect, however, to the extent it prevents the program from providing functionality and/or operating as intended by Mitel, is service affecting, and prevents beneficial use of the product, Mitel does undertake to use its best efforts to devise a suitable corrective solution to the problem within a reasonable period of time; should said action, however, not substantially resolve the problem, then Mitel reserves the right to substitute a new release (“stream”) of software as soon as it is generally made available by Mitel. The above, with regard to a software design defect, likewise, constitutes the sole obligation of Mitel and exclusive remedy of Dealer hereunder.

NOTERead and folow all information contained in the Important Safety Instructions document before attempting to install or use this product. Only trained, qualified service personnel shall install or maintain this product.

Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011 Page v

http://edocs.mitel.com/http://edocs.mitel.com/

Limited Warranty

The responsibility of Mitel to honor the express limited warranty stated above also shall be predicated on receiving timely written notice of the alleged defect(s) with as much specificity as is known within thirty (30) calendar days of the malfunction or by the expiration of the warranty period (plus thirty [30] calendar days), whichever occurs first. Mitel shall further have the right to inspect and test the product to determine, in its reasonable discretion, if the alleged malfunction is actually due to defects in material or workmanship. Unless waived by Mitel, Dealer agrees to return (prepaid) the allegedly defective product or component to Mitel for inspection and/or testing, and, if appropriate, for repair and/or replacement.

NOTICEThe above express Limited Warranty is in lieu of all other warranties, express or implied, from Mitel Networks Corporation, and there are no other warranties which extend beyond the face of this warranty. All other warranties whatsoever, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose relating to use or performance of the product, including its parts, are hereby excluded and disclaimed.

In no event shall Mitel, under any circumstances, be liable for nor shall a purchaser (directly or indirectly) be entitled to any special, consequential, incidental, indirect, punitive, or exemplary damages as a result of the sale or lease of product including but not limited to failure to timely deliver the product or failure of product to achieve certain functionality, or arising out of the use or inability to use the product, in whole or in part and including but not limited to loss of profit, loss of use, damage to business or damage to business relations even if notified of the possibility of such damages. Mitel shall not be liable for personal injury or property damage unless caused solely by Mitel’s negligence.

NOTICEFor complete information on returning equipment, refer to the current Mitel Repair and Return Policy, document part number 835.1065. This document includes specific information on the following subjects: warranty, procedures to follow when returning equipment, equipment damaged in shipment, insurance, repair policy, and advance replacement policy.

Page vi Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011

Secure Socket Layer

Secure Socket LayerCopyright© 1995-1998 Eric Young (eay@cryptsoft.com)

All rights reserved.

This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).

Copyright remains Eric Young’s, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must display the following acknowledgement:

“This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)” The word ‘cryptographic’ can be left out if the routines from the library being used are not cryptographic related.

4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:

“This product includes software written by Tim Hudson (tjh@cryptsoft.com)”

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The licence and distribution terms for any publicly available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]

Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011 Page vii

Network Security Statement

Network Security StatementAlthough no telecommunications system or data network is entirely secure, as long as appropriate security measures are put in place and properly maintained by both the customer and the installing company, this Mitel Communications Platform architecture and its associated server-based applications are substantially secure against unauthorized access to the customer’s data network via the telecommunications system. Appropriate security measures include, but are not limited to, the proper implementation of user/administrative accounts, passwords, firewalls, Network Address Translation (NAT), access control lists, virus protection, security updates, etc., and the proper maintenance of access points/programs and their respective accounts/passwords.

Page viii Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011

Contents

ContentsTables xv

Figures xix

Chapter 1: Mitel 5000 CP v5.0 New Features 1-1

Version 5.0 Content Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

New Features and Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Terminology Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7

Licensing Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7

System Capacity Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Parts and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

DB Programming Changes and Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Utility Applications Changes and Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

Administrative Web Session (AWS) Pages Changes and Enhancements . . . . . . . . . . . . . . . .1-9

System OAI Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

Message Print Messages and Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

Engineering Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10

Upgrading to v5.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10

Chapter 2: Document Overview 2-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Document Style Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Hazard Identification, Notices, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

Chapter 3: Product Description 3-1

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Base Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Digital Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Trunks and Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

System Licensing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

IP Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Unified Voice Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Optional External Messaging Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011 Page ix

Contents

Hardware Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Chapter 4: Specifications 4-1

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Programming Computer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Software Version Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

System-Wide Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

HX Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

CS Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23

USB Flash Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-27

Base Server Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28

Processing Server (PS-1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34

Digital Expansion Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36

Unified Voice Messaging (UVM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-40

Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-42

Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-44

Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-70

IP Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-71

Peripheral Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-77

Chapter 5: Installation 5-1

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6

Technical Certification Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6

Installation PlanningNetwork Installation Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7

Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

5000 CP Base Server ChassisGathering Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12

Unpacking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13

Installing the HX Controller Base Server Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Installing the CS Controller Base Server Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19

Grounding the Base Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20

Equipment to Support UPS Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21

Installing the USB Security Key and Compact Flash-Type Memory Card . . . . . . . . . . . . . . .5-23

Page x Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011

Contents

Laying Out Cable Runs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-24

Mounting and Cabling the Main Distribution Frame (MDF) . . . . . . . . . . . . . . . . . . . . . . . . . . .5-25

Verifying and Securing Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-36

Setting Initial System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-37

Using the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-40

Base Server ModulesInstalling an HX Processor Module (PM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-50

Installing a CS Controller Processor Module (PM-1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-53

Installing a Two-Port Loop Start Module (LSM-2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-57

Installing a Four-Port Loop Start Module (LSM-4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-58

Installing a Dual T1/E1/PRI Module (T1M-2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-59

Installing a Single-Port T1/E1/PRI Module (T1M) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-62

Installing a Basic Rate Module (BRM-S) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-64

Installing a Digital Desktop Module (DDM-16) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-66

Installing a Four-Port Single Line Module (SLM-4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-67

Processing Server (PS-1)PS-1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-69

Installing the Processing Server (PS-1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-71

Digital Expansion Interface (DEI)DEI Planning and Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-72

Unpacking the DEI Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-78

Installing DEI Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-78

Attaching DEI Units and External Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-85

Installing Modules in the DEI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-87

Station Cabling ConnectionsConnecting Station Cables to the MDF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-92

Station Loop Resistance Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-103

Connecting Off-Premises Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-104

Analog Fallback System [Europe Only] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-105

Maintenance TasksPowering Up the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-107

Powering Down the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-108

Replacing the Power Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-109

Replacing the Processor Module Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-110

Installing the USB-B Port Serial Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-111

Retrieving SMDR or Error Message Output Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-111

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Contents

Using Terminal Emulation to Retrieve Online Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-112

PhonesInstalling Mitel 52xx/53xx IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-118

Installing Mitel 86xx IP and IP PhonePlus Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-125

Installing Digital Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-148

Installing Single Line Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-163

System Upgrades and ExpansionGuidelines for Expanding or Upgrading a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-170

Upgrading Existing Systems to v5.0 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-173

Expansion Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-183

Optional System EquipmentInstalling a CT Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-190

Installing an External USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-190

Installing an External Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-191

Installing External Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-193

Installing an External Voice Processing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-194

Installing SIP Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-197

Installing a PKM 12 or PKM 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-200

Installing a PKM 16 (Mini-DSS Unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-203

Installing Other PKMs (DSS/BLF Units) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-205

Installing a Single Line Handset Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-224

Chapter 6: Reference 6-1

Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Technical Support Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Abbreviations and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-14

Appendix A: Private Networking A-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Planning the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

T1/PRI or E1/PRI Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

T1/PRI and E1/PRI Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

IP Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Node Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10

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Contents

Network Operation of System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15

Network-Wide Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-21

Appendix B: Network IP Topology B-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Network Address Translation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Communication Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

Topology Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

Private (Trusted) Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Public (Untrusted) Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10

Configuring Near-End NAT Traversal for IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14

Configuring Near-End NAT Traversal for IP Gateway Trunks . . . . . . . . . . . . . . . . . . . . . . . . B-18

Firewall Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-19

Internal Session Initiation Protocol (SIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-23

Port Usage and Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-24

Knowledge Base Article: Port Information (KB2377) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-26

Comparison of Mitel Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-26

Example Cisco Configuration Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-27

Adtran NetVanta® Switch/Router Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-33

Appendix C: Open Source License Agreements C-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

GNU Public License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4

GNU Lesser General Public License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8

Lighttpd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-15

MD5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-15

SQLite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-15

Embedded Configurable Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-16

SoX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-16

Requests for Source Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-16

Appendix D: Phones D-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4

IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4

Digital Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-26

SIP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-36

Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011 Page xiii

Contents

Analog Single Line Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-39

Administrator Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-41

Phone Physical Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-42

Signals and Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-57

Phone-Supporting Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-59

Self-Programming Mode (8620/8622 and 8662 Phones Only) . . . . . . . . . . . . . . . . . . . . . . . . D-62

IP Phone Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-65

Phone Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-74

8690 Phone Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-86

Appendix E: Engineering Guidelines E-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-3

When to Add a Processor Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-3

When to add a Processing Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-11

OAI Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-16

UVM Coexisting with NuPoint UM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-17

Determining the Correct Compact Flash-Type Card Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-18

Basic vs. Advanced Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-20

System Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-21

Index I-1

Page xiv Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011

Tables

TablesTable 1-1 CS and HX Controller Platform System Capacities for v5.0 . . . . . . . . . . . . . . . . . . . . . .1-8

Table 3-1 Phone License Categories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Table 4-1 Equipment Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Table 4-2 Loop Limits for Digital and Single Line Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Table 4-3 Uninterruptable Power Supply Wattage Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Table 4-4 USB Hub Compatibility Chart for the Base Server . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Table 4-5 USB Hub Compatibility Chart for the PS-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Table 4-6 Main Distribution Frame Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Table 4-7 Trunk Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12

Table 4-8 System Capacities for Systems Running v5.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Table 4-9 Maximum Licensing Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17

Table 4-10 Estimated UVM Storage Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18

Table 4-11 Dimensions of HX Controller Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

Table 4-12 Dimensions of Base Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23

Table 4-13 PS-1 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34

Table 4-14 DEI Physical Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36

Table 4-15 UVM Licenses, Time Slot Group Ports, and IP Resources Allocated . . . . . . . . . . . . . .4-40

Table 4-16 Trunking Capacity by Type of Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-43

Table 4-17 Multi-Protocol Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45

Table 4-18 52xx/53xx Phone Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-46

Table 4-19 Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-47

Table 4-20 EMC and Safety Regulatory Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-47

Table 4-21 52xx/53xx Phone Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-54

Table 4-22 Cable Termination for the 8528/8568 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-58

Table 4-23 Multi-Protocol Phone LED Flash Rates, IP Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-60

Table 4-24 Multi-Protocol Phone LED Flash Rates, SIP Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-61

Table 4-25 60-Button DSS/BLF and PKM 50 Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-63

Table 4-26 PKM 16 (8416 Mini-DSS Unit) Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-64

Table 4-27 52xx/53xx Phone Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-74

Table 4-28 UDP Port Assignments for v1.x and v2.x. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-75

Table 5-1 Equipment Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Table 5-2 Built-in Single Line Jacks Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-17

Table 5-3 Built-in Loop Start Jacks Pinout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-17

Table 5-4 Door Relay Jack Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18

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Tables

Table 5-5 USB Security Key Port Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-23

Table 5-6 Dual T1/E1/PRI Module LED Summary — 4-LED Stack. . . . . . . . . . . . . . . . . . . . . . . .5-61

Table 5-7 Dual T1/E1/PRI Module LED Summary — RJ-45 LEDs . . . . . . . . . . . . . . . . . . . . . . . .5-61

Table 5-8 Single T1/E1/PRI Module LED Summary — 3 LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . .5-63

Table 5-9 Single T1/E1/PRI Module LED Summary — RJ-45 LEDs. . . . . . . . . . . . . . . . . . . . . . .5-63

Table 5-10 Loop Limits for Digital and Single Line Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-72

Table 5-11 System Board:Bay:Application Relationship in Message Print . . . . . . . . . . . . . . . . . . .5-77

Table 5-12 Troubleshooting DEIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-81

Table 5-13 Time Slots for DEIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-82

Table 5-14 Eight-Port Single Line Module (SLM-8) Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . .5-89

Table 5-15 Station Cable Terminations with a U.S. System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-95

Table 5-16 Cable Terminations on MDF Blocks [Twin Block Cables] for DEM-16 . . . . . . . . . . . .5-100

Table 5-17 DDM-16 Termination Cable Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-102

Table 5-18 Loop Limits for Digital and Single Line Phones and Equipment . . . . . . . . . . . . . . . . .5-103

Table 5-19 Troubleshooting Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . .5-121

Table 5-20 Hardware Revision Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-125

Table 5-21 Power Supply Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-126

Table 5-22 Firmware Download Progress Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-139

Table 5-23 IP PhonePlus and Mitel 8660 Progress Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-140

Table 5-24 Mitel 8620/8622, 8662, and 8690 Progress Displays . . . . . . . . . . . . . . . . . . . . . . . . .5-141

Table 5-25 IP PhonePlus and Mitel 8660/8620/8622/8690 Progress Displays . . . . . . . . . . . . . . .5-142

Table 5-26 Image Download Error Message Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-144

Table 5-27 Multi-Protocol Phone Firmware Compatibility Matrix . . . . . . . . . . . . . . . . . . . . . . . . . .5-145

Table 5-28 IP Phone Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-147

Table 5-29 UDP Port Assignments for v3.x or later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-171

Table 5-30 Upgrade Process Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-181

Table 6-1 Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Table 6-2 Version 5.0 Parts and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3

Table 6-3 Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

Table 6-4 Public Network Trunk Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

Table 6-5 5000 CP Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5

Table 6-6 Digital Expansion Components and Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5

Table 6-7 5000 CP Equipment and Peripheral Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5

Table 6-8 Single Line Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

Table 6-9 Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

Table 6-10 DSS/BLF Units, PKMs, Data Port Modules, and Transformers. . . . . . . . . . . . . . . . . . . .6-6

Page xvi Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011

Tables

Table 6-11 Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

Table 6-12 System Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8

Table 6-13 Phone User Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9

Table 6-14 Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10

Table 6-15 Networking Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-14

Table A-1 Sample Network Node Routing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Table B-1 List of Tested and Supported SIP-Aware Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . B-22

Table B-2 Port Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-25

Table C-1 Selected Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3

Table D-1 SIP/ITP Mode Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-37

Table D-2 Standard and Extended Ring Cadences for Single Line Phones . . . . . . . . . . . . . . . . D-40

Table D-3 CALL Key Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-48

Table D-4 Ringing Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-57

Table D-5 Call Processing Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-58

Table D-6 Display Phone Self-Programming Prompts and Actions . . . . . . . . . . . . . . . . . . . . . . . D-63

Table D-7 IP Phone Web Client Field Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-65

Table D-8 IP Phone Web Interface: Network Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . D-66

Table D-9 IP Phone Web Interface: Audio and Call Control - ITP Mode . . . . . . . . . . . . . . . . . . . D-67

Table D-10 IP Phone Web Interface: Current Call Control Status Fields . . . . . . . . . . . . . . . . . . . . D-67

Table D-11 IP Phone Web Interface: Audio and Call Control - SIP Mode . . . . . . . . . . . . . . . . . . . D-68

Table D-12 IP Phone Web Interface Configuration Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-69

Table D-13 IP Web Interface—Trace Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-70

Table D-14 SIP Call Client Configuration Page Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-70

Table D-15 SIP Mode Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-71

Table D-16 Network Status Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-72

Table D-17 Firmware Information Page Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-72

Table D-18 Volume Status Page Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-72

Table D-19 Image Upgrade Page Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-73

Table D-20 IP Phone Web Client Field Names—Network Settings . . . . . . . . . . . . . . . . . . . . . . . . D-75

Table D-21 IP Phone Web Client Field Names—ITP Mode Settings . . . . . . . . . . . . . . . . . . . . . . . D-78

Table D-22 IP Phone Web Client Field Names—SIP Mode Settings. . . . . . . . . . . . . . . . . . . . . . . D-78

Table D-23 IP Phone Web Client Field Names—SIP Dial Plan Settings . . . . . . . . . . . . . . . . . . . . D-79

Table D-24 IP Phone Web Client Field Names—SIP Audio Settings. . . . . . . . . . . . . . . . . . . . . . . D-80

Table D-25 IP Phone Web Client Field Names—Software Images . . . . . . . . . . . . . . . . . . . . . . . . D-81

Table D-26 IP Phone Web Client Field Names—Trace Settings . . . . . . . . . . . . . . . . . . . . . . . . . . D-82

Table D-27 Node Status Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-84

Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011 Page xvii

Tables

Table D-28 Example of Exporting an Extension from One Node to Another . . . . . . . . . . . . . . . . . D-85

Table E-1 DSP Resource Costs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-6

Table E-2 Call Traffic Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-11

Table E-3 PS-1 Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-13

Table E-4 PS-1 Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-14

Table E-5 PS-1 Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-14

Table E-6 OAI Applications Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-16

Table E-7 Voice Mail Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-19

Table E-8 Ad Hoc Conference -- Basic vs. Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-20

Page xviii Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011

Figures

FiguresFigure 4-1 HX Controller Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

Figure 4-2 HX Controller Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20

Figure 4-3 Processing Server (PS-1) Chassis, Front View Without Cover . . . . . . . . . . . . . . . . . . .4-35

Figure 4-4 Processing Server (PS-1) Chassis, Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35

Figure 4-5 Mitel Wireless Devices and Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55

Figure 4-6 PKM 12 and PKM 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-62

Figure 4-7 PKM 16 (8416 Mini-DSS Unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-64

Figure 4-8 Mitel 5310 IP Conference Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-65

Figure 4-9 Line Interface Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-66

Figure 4-10 IP Single Line Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-67

Figure 5-1 HX Controller Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Figure 5-2 HX Controller Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Figure 5-3 Rack-Mount Bracket Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15

Figure 5-4 External Power Supply Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16

Figure 5-5 Base Server Front and Back Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19

Figure 5-6 Cabling Option 1 for the LSM-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-27

Figure 5-7 Cabling Option 2 for the LSM-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-27

Figure 5-8 Cabling Option 1 – LSM-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-29

Figure 5-9 Cabling Option 2 – LSM-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-29

Figure 5-10 Example of Ferrite Bead Installation and Connection Types. . . . . . . . . . . . . . . . . . . . .5-30

Figure 5-11 Built-In Loop Start and Single Line Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-31

Figure 5-12 Cabling Option 1 for the Dual LS and Dual SL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-32

Figure 5-13 Cabling Option 2 for the Dual LS and Dual SL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-32

Figure 5-14 T1/PRI or E1/PRI Terminations from RJ-48C [RJ45 in Europe] Jacks . . . . . . . . . . . . .5-34

Figure 5-15 Modular Jack [Line Jack Unit] Assembly Wiring for T1/PRI Trunks. . . . . . . . . . . . . . . .5-34

Figure 5-16 T1/PRI or E1/PRI Trunk Terminations from 66-Type Blocks . . . . . . . . . . . . . . . . . . . . .5-35

Figure 5-17 Connecting Two T1M or T1M-2 Modules Together . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-36

Figure 5-18 LCD Panel and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-40

Figure 5-19 LCD Application Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-42

Figure 5-20 HX Processor Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-51

Figure 5-21 Processor Expansion Card (PEC-1) Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-52

Figure 5-22 Processor Module Bay Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-53

Figure 5-23 Processor Module Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-54

Figure 5-24 Expansion Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-56

Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011 Page xix

Figures

Figure 5-25 LSM-2 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-57

Figure 5-26 LSM-4 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-58

Figure 5-27 Dual T1/E1/PRI Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-59

Figure 5-28 Dual T1/E1/PRI Module Faceplate LED Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-61

Figure 5-29 T1M Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-62

Figure 5-30 Single T1/E1/PRI Module Faceplate LED Summary . . . . . . . . . . . . . . . . . . . . . . . . . . .5-63

Figure 5-31 BRM-S Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-64

Figure 5-32 16-Port Digital Desktop Module (DDM-16) Installation . . . . . . . . . . . . . . . . . . . . . . . . .5-66

Figure 5-33 Parts of the SLM-4, Front and Side Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-67

Figure 5-34 Processing Server (PS-1) Chassis, Front View Without Cover . . . . . . . . . . . . . . . . . . .5-70

Figure 5-35 Processing Server (PS-1) Chassis, Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-70

Figure 5-36 Modular Jack Assembly Wiring Diagrams (U.S. System) . . . . . . . . . . . . . . . . . . . . . . .5-74

Figure 5-37 Line Jack Unit Assembly Wiring [European System]. . . . . . . . . . . . . . . . . . . . . . . . . . .5-74

Figure 5-38 DEM-16 Circuit Mapping Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-76

Figure 5-39 Example 5000 CP DEI Chassis Front and Back View. . . . . . . . . . . . . . . . . . . . . . . . . .5-82

Figure 5-40 Example DEI Connection to 5000 CP Base Server: 2-DEI . . . . . . . . . . . . . . . . . . . . . .5-83

Figure 5-41 Example Adding DEIs to the 5000 CP Base Server: 4-DEI. . . . . . . . . . . . . . . . . . . . . .5-84

Figure 5-42 Example DEI and External Voice Mail Connection to Base Server . . . . . . . . . . . . . . . .5-85

Figure 5-43 Example Voice Mail or DEI Connection to 5000 CP Base Server . . . . . . . . . . . . . . . . .5-86

Figure 5-44 DEM-16 in DEI 1 and DEI 2 Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-88

Figure 5-45 RJ-14 Jack Pinout Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-89

Figure 5-46 Eight-Port Single Line Module (SLM-8), Front View . . . . . . . . . . . . . . . . . . . . . . . . . . .5-89

Figure 5-47 SLM-8 and DEM-16 Circuit Mapping Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-91

Figure 5-48 DEM-16 Block Cable Terminations for Phones on a U.S. System . . . . . . . . . . . . . . . .5-93

Figure 5-49 DEM-16 Pinouts and Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-94

Figure 5-50 BRM-S Cable Connection for European System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-97

Figure 5-51 DEM-16 Block Terminations for Phones on European System. . . . . . . . . . . . . . . . . . .5-98

Figure 5-52 SLA Terminations for Single Line Phone with a European System. . . . . . . . . . . . . . . .5-99

Figure 5-53 Off-Premises Connection [Europe Only] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-99

Figure 5-54 DDM-16 Termination Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-101

Figure 5-55 Fallback Power and Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-105

Figure 5-56 Fallback Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-106

Figure 5-57 Base Server Chassis Power Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-109

Figure 5-58 Processor Module Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-110

Figure 5-59 Example TFTP Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-114

Figure 5-60 Mitel 52xx/53xx IP Phone Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-119

Page xx Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011

Figures

Figure 5-61 Mitel 52xx/53xx Phone Wall-Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-120

Figure 5-62 Connection Interfaces for 8600 Series Multi-Protocol Phones . . . . . . . . . . . . . . . . . .5-129

Figure 5-63 Mitel 8690 Connection Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-130

Figure 5-64 Mitel 8528/8568 Self-Test Key Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-151

Figure 5-65 PKM 12 and PKM 48 Self-Test Key Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-152

Figure 5-66 Mitel 8500, 8520, and 8560 Phones Self-Test Key Matrix. . . . . . . . . . . . . . . . . . . . . .5-154

Figure 5-67 Digital Display and Basic Digital Telephones Self-Test Key Matrix . . . . . . . . . . . . . . .5-156

Figure 5-68 Wall-Mounting 8528/8568 Digital Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-157

Figure 5-69 SLA Terminations for DID Trunks (USA Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-166

Figure 5-70 SLA Terminations for Single Line Phones with a U.S. System . . . . . . . . . . . . . . . . . .5-166

Figure 5-71 AWS USB Upgrade Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-184

Figure 5-72 Music-On-Hold Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-191

Figure 5-73 Paging Equipment Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-193

Figure 5-74 Example External Voice Mail Connection to the 5000 CP. . . . . . . . . . . . . . . . . . . . . .5-196

Figure 5-75 Example of a Remote Site without a SIP Gateway Application . . . . . . . . . . . . . . . . . .5-198

Figure 5-76 Example of a Remote Site with a SIP Gateway Application . . . . . . . . . . . . . . . . . . . .5-198

Figure 5-77 PKM 16 (Mini-DSS Installation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-204

Figure 5-78 Mitel 8660 with Attached PKM 16 (Mini-DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-204

Figure 5-79 AC Transformer Requirements for PCDPMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-207

Figure 5-80 PCDPM Installation in an Executive or Standard Display Phone . . . . . . . . . . . . . . . .5-211

Figure 5-81 PCDPM Cables on Executive or Standard Display Phones . . . . . . . . . . . . . . . . . . . .5-212

Figure 5-82 PCDPM Cables on Professional or Associate Display Phones . . . . . . . . . . . . . . . . . .5-212

Figure 5-83 PCDPM Installation in a Mitel 8520 or 8560 Phone. . . . . . . . . . . . . . . . . . . . . . . . . . .5-213

Figure 5-84 MDPM Cable Connection in a Mitel 8520 or 8560 Phone . . . . . . . . . . . . . . . . . . . . . .5-213

Figure 5-85 Digital Telephone Modem Data Port Module (MDPM) Installation . . . . . . . . . . . . . . .5-214

Figure 5-86 PCDPM Installation on Executive or Standard Display Phones . . . . . . . . . . . . . . . . .5-216

Figure 5-87 Back of 60-Key, 6-Row Digital DSS/BLF Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-216

Figure 5-88 Executive or Standard Display Phone PCDPM Cable Connections . . . . . . . . . . . . . .5-217

Figure 5-89 PCDPM Cables on Professional or Associate Display Phones . . . . . . . . . . . . . . . . . .5-218

Figure 5-90 Mitel 8520 or 8560 Phone PCDPM Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-219

Figure 5-91 Mitel 8520 or 8560 Phone PCDPM Cable Connections . . . . . . . . . . . . . . . . . . . . . . .5-219

Figure A-1 A Private Network Combining IP Resources and T1M or T1M-2 Modules . . . . . . . . . . A-2

Figure A-2 Sample T1/PRI Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Figure A-3 Sample Node Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11

Figure A-4 Example Call Path Through Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

Figure A-5 Network Planning Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-22

Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011 Page xxi

Figures

Figure A-6 Network Numbering Plan Worksheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23

Figure A-7 IP Networking Planning Worksheet (example) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-24

Figure A-8 IP Networking Planning Worksheet (blank) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25

Figure B-1 Near-End NAT/Firewall Traversal Network Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . B-20

Figure D-1 5212. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5

Figure D-2 5224. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6

Figure D-3 5304. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7

Figure D-4 5312. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8

Figure D-5 5320. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9

Figure D-6 5324. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-10

Figure D-7 5330. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-11

Figure D-8 5340. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-12

Figure D-9 5360. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-13

Figure D-10 5610 and IP DECT Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-14

Figure D-11 8600. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-15

Figure D-12 8602. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-16

Figure D-13 8620/8622 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-17

Figure D-14 8660. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-18

Figure D-15 8662. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-19

Figure D-16 8664. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-20

Figure D-17 8665. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-21

Figure D-18 8668. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-22

Figure D-19 8690. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-23

Figure D-20 Axxess IP PhonePlus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-24

Figure D-21 Eclipse IP PhonePlus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-25

Figure D-22 8524/8525/8526. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-27

Figure D-23 8528. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-28

Figure D-24 8568. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-29

Figure D-25 Associate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-30

Figure D-26 Executive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-31

Figure D-27 Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-32

Figure D-28 Standard/Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-33

Figure D-29 Axxess Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-34

Figure D-30 Eclipse Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-35

Page xxii Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011

Chapter 1: Mitel 5000 CP v5.0 New Features

Mitel 5000 CP v5.0 New FeaturesChapter 1: Mitel 5000 CP v5.0 New Features

Version 5.0 Content Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

New Features and Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2Meet-Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2Expanded Conferencing Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Unified Voice Messaging (UVM) E-Mail Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Expanded UVM Port Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4Embedded Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4Hot Desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4Dynamic Extension Express Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5Configuration Assistant Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5Mitel 53xx IP Phone Desktop Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5User Web Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6Database Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6USB Upgrade Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6PKM Support for 5330/5340 IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7

Terminology Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7

Licensing Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7

System Capacity Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Parts and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

DB Programming Changes and Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Utility Applications Changes and Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

Administrative Web Session (AWS) Pages Changes and Enhancements. . . . . . . . . . . . . . . . .1-9

System OAI Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

Message Print Messages and Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

Engineering Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10

Upgrading to v5.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10

Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011 Page 1-1

Chapter 1: Mitel 5000 CP v5.0 New FeaturesVersion 5.0 Content Summary

Version 5.0 Content SummaryThis section of the manual briefly describes the new features and enhancements available on the Mitel® 5000 Communications Platform (CP) when equipped with the v5.0 software release.

Some of the items are documented mainly in this installation manual, some are documented mainly in the Mitel 5000 CP Features and Programming Guide (part number 580.8006), and some are documented in their respective application’s documentation set or help files. For details on each item, refer to the indicated pages, document, or help file.

New Features and EnhancementsNew features and enhancements introduced in the version 5.0 software release include:

Meet-Me Conferencing below Expanded Conferencing Capacity on page 1-3 Unified Voice Messaging (UVM) E-Mail Synchronization on page 1-3 Expanded UVM Port Capacity on page 1-4 Embedded Reporting on page 1-4 Hot Desking on page 1-4 Dynamic Extension Express Enhancements on page 1-5 Configuration Assistant Enhancements on page 1-5 Mitel 53xx IP Phone Desktop Applications on page 1-5 User Web Portal on page 1-6 Database Reporting on page 1-6 USB Upgrade Option on page 1-6 PKM support for 5330/5340 phones on page 1-7.

Meet-Me ConferencingThe new Meet-Me Conferencing feature available with the v5.0 software release allows up to eight internal and/or external users to dial into a conference instead of being manually added by an internal user, as is the case when using the system’s traditional Ad Hoc Conferencing method.

Many existing system features that work with the traditional Ad Hoc Conferencing method (such as record-a-call, conference transfer, conference hold, etc.) also work with the new Meet-Me Conferencing method. Note that unlike an Ad Hoc Conference, a Meet-Me Conference can consist entirely of outside parties; an internal system user does not have to be present.

Meet-Me Conferencing automatically utilizes the new expanded conferencing capacity now available in v5.0. See “Expanded Conferencing Capacity” on page 1-3 for more information.

Conference Assistant is a new voice-guided application that allows callers to initiate or join a Meet-Me Conference by entering the proper access code. Callers can access the Conference Assistant by dialing or being transferred to its assigned extension number. The Conference Assistant can also be accessed as a trunk group ring-in destination or through a voice mail automated attendant application.

For detailed information, refer to the v5.0 release of the Mitel 5000 CP Features and Programming Guide (part number 580.8006) and to the instructions included in the appropriate phone user guide or phone user guide supplement.

Page 1-2 Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011

Chapter 1: Mitel 5000 CP v5.0 New FeaturesExpanded Conferencing Capacity

Expanded Conferencing CapacityPrior to v5.0, the traditional Ad Hoc1 Conferencing feature was limited to four-party conference calls and 20 total conferencing resources, which allowed for a system maximum of five simultaneous four-party conference calls.

With the v5.0 release, Ad Hoc Conferencing can now be enabled to support up to eight-party conference calls and 20 total conference resources, which allows for a system maximum of two eight-party and one four-party Ad Hoc Conference calls.

The new Meet-Me Conferencing feature (described on page 1-2) automatically uses this same expanded conferencing capacity. It supports up to eight-party conference calls and 20 total conference resources, which allows for a system maximum of two eight-party and one four-party Meet-Me Conference calls.

See Table 1-1 on page 1-8 for a chart showing the available conferencing capacities. Note that if the Advanced option is enabled for Ad Hoc Conferencing and the system is licensed for Meet-Me Conferencing, the two conferencing applications share conferencing resources. See “Engineering Guidelines” on page E-1 for additional information.

For more information, refer to the v5.0 release of the Mitel 5000 CP Features and Programming Guide (part number 580.8006).

Unified Voice Messaging (UVM) E-Mail SynchronizationPrior to v5.0, the “unified messaging” (UM) capability with Unified Voice Messaging (previously called Basic Voice Mail) was limited and did not allow true synchronization between the user’s voice mailbox and e-mail client. With the v5.0 release, the UM capability for UVM has been enhanced to provide additional integration options and is now called E-Mail Synchronization.

This integration with an external e-mail server gives E-Mail Synchronization users the option to access, play, and manage their voice mail messages directly from their computer or Blackberry® e-mail client application. Each UVM voice mail message received by the user can also be delivered as an audio file attachment (.wav or .mp3) within an e-mail message sent to the user.

Note that unlike the UM Open Standards Edition (OSE) application for the external Enterprise Messaging (EM) voice mail product, this initial release of UVM E-Mail Synchronization does not provide a voice mail Web interface for accessing messages, nor does it provide any inbound or outbound faxing features.

For detailed information on setting up and using the E-Mail Synchronization feature now available on UVM, refer to the UVM E-Mail Synchronization Administrator Guide (document part no. 835.3286), the UVM E-Mail Synchronization User Guide (document part no. 835.3287), and the v5.0 release of the Mitel 5000 CP Features and Programming Guide (part number 580.8006).

1. As of v5.0, “Ad Hoc” Conferencing refers to the traditional system conferencing feature, whereby an internal user manually adds one or more internal or external parties to a conference call using the phone’s conferencing feature.

Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011 Page 1-3

Chapter 1: Mitel 5000 CP v5.0 New FeaturesExpanded UVM Port Capacity

Expanded UVM Port CapacityPrior to v5.0, the embedded Unified Voice Messaging application (previously called Basic Voice Mail) was limited to a maximum of 16 voice mail ports. With the v5.0 release, UVM can now be licensed for up to 24 or 32 voice mail ports.

The original CS Controller platform must be equipped with a PS-1 in order to support 32 ports. The newer HX Controller platform, whether or not it is equipped with a PS-1, supports up to 32 ports. However, Mitel does recommend or require a PS-1 depending on the call traffic. Note that a PEC-1 may also be recommended for most CS and HX installations that have a larger number of voice mail ports. See “Engineering Guidelines” on page E-1 for more information.

To adjust the voice processing Time Slot Groups channel allocation in DB Programming if needed, refer to the v5.0 release of the Mitel 5000 CP Features and Programming Guide (part number 580.8006).

Embedded ReportingThe new v5.0 Embedded (built-in) Reporting feature allows the 5000 CP to collect statistical information and store it persistently across system shutdowns, resets, and software upgrades/downgrades.

System Administration & Diagnostics retrieves the information from the 5000 CP and displays it using charts and data grids. This allows you to easily view and understand the data. System Administration & Diagnostics displays the hourly and daily information for the past seven days. System Administration & Diagnostics may present the collected statistical data in an hourly, daily, or monthly format.

For more information on this new feature, refer to both the System Administration & Diagnostics Guide (part number 550.8125) and the help accessible from the application’s user interface.

Hot DeskingThe new v5.0 Hot Desking feature allows users to share phones or temporarily move to other phones and yet maintain their personal identity and preferred phone configuration. This makes it ideal for businesses with employees who spend only part of their time in the office or who often travel from office to office.

Hot Desking allows a pool of shared phones to be made available to employees instead of requiring that each employee be assigned a dedicated phone. For example, many call centers utilize a “bullpen” setup wherein there are multiple work areas (workstations, cubicles, or offices) each equipped with a phone, but it does not necessarily matter which work area a particular employee uses. A bullpen setup may also have multiple work shifts in which employees use the same phones each time, but on different shifts. In each of these cases, users want to maintain all of their personalized phone settings and have a consistent interface every time they log on regardless of which phone they use.

Similarly, “nomad” users, who travel from location to location or office to office on a regular basis, may use a temporary office and phone at each location — one that is shared by other nomad users. Nomad users also want to maintain all of their personalized phone settings and want each phone they use to behave as if they owned that phone. (Note that in this initial release, Hot Desking does not work across multiple nodes.)

With a Hot Desking solution, a Hot Desk Profile user logs on to a Hot Desk-enabled base phone, and the system then applies the user's phone profile – phone settings such as extension (intercom directory) number, class-of-service, etc., and display preferences such as language, programmable buttons, etc. – to the base phone.

For detailed information, refer to the v5.0 release of the Mitel 5000 CP Features and Programming Guide (part number 580.8006) and to the instructions included in the appropriate phone user guide or phone user guide supplement.

Page 1-4 Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011

Chapter 1: Mitel 5000 CP v5.0 New FeaturesDynamic Extension Express Enhancements

Dynamic Extension Express EnhancementsThe v5.0 software release includes a number of enhancements to the existing Dynamic Extension Express (DEE) feature, including:

additional associated destinations message waiting indications on all internal associated destinations handoff push/pull from other associated destinations

For detailed information, refer to the v5.0 release of the Mitel 5000 CP Features and Programming Guide (part number 580.8006) and to the instructions included in the appropriate phone user guide or phone user guide supplement.

Configuration Assistant EnhancementsThe v5.0 software release includes a number of enhancements to the existing Configuration Assistant application, including:

an option for managing Meet-Me Conferencing access codes miscellaneous improvements to the existing user interface

For detailed information, refer to the v5.0 release of the Mitel 5000 CP Features and Programming Guide (part number 580.8006) and to the instructions included in the appropriate phone user guide or phone user guide supplement.

Mitel 53xx IP Phone Desktop ApplicationsWith the v5.0 software release, Mitel 53xx IP phones can now be equipped with a variety of additional desktop applications.

For detailed information, refer to the v5.0 release of the Mitel 5000 CP Features and Programming Guide (part number 580.8006) and to the instructions included in the appropriate phone user guide or phone user guide supplement.

Call History Application

The Call History application allows 5320, 5330, 5340, and 5360 IP phone users to display a list of the calls that were missed, made, and answered.

People (Contacts) Application

The People application allows Mitel 5340 and 5360 IP phone users to add, delete, and edit contact names and numbers. Users can also dial anyone on the contact list from the People application. The People window displays up to eight contacts per page, ordered alphabetically by last name.

HTML Applications

Mitel 5320, 5330, 5340, and 5360 IP phones may be equipped with various HyperText Markup Language (HTML) applications available for customized use. (Currently this is limited to customized screen saver-type applications only.)

Language Application

The Language application allows 5320, 5330, 5340, and 5360 IP phone users to select the language in which phone prompts and applications appear. Supported languages are American English, British English, Canadian French, and Mexican Span