news for employees and friends of wakemed

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Raleigh Campus Recognized for Heart Attack CareThe Raleigh Campus recently qualified for the American Heart Association’s (AHA’s) Mission: Lifeline® Silver Quality Achievement Award. This award recognizes the Raleigh Campus’ commitment to and suc-

cess in implementing a higher standard of care for heart attack patients that effectively improves the survival and care of STEMI (ST Elevation Myocardial Infarction) patients. The AHA Mission: Lifeline program helps hospitals and emergency medical services develop systems of care that follow proven standards and procedures for STEMI patients.

Every year, more than 188,000 people experience a STEMI, the deadliest type of heart attack. Unfortunately, a significant number don’t receive prompt reperfusion therapy, which is critical to restore blood flow. Mission: Lifeline seeks to save lives by closing the gaps that separate STEMI patients from timely access to appropriate treatments. The program focuses on improving the system of care for these patients and improving care for all heart attack patients. Hospitals involved in Mission: Lifeline strive to

Welcome to Our New Chie f Nursing Of f icer

Cindy Alness BoilyOn June 13, WakeMed will welcome Cindy Alness Boily, RN, MSN, to the position of senior vice president and chief nursing officer (CNO). Boily has significant experience as a CNO and hospital administrator at health care systems both large and small, for-profit

and not-for-profit. She is well-versed in sys-tem operations and has exceptional clinical experience. Most recently, Boily served as CNO for Broward General Medical Center, a 716-bed Fort Lauderdale, Fla., hospital owned by one of the nation’s largest public health care systems. Broward General Medi-cal Center is very similar to WakeMed in that it serves as the safety net hospital for its region and offers similar services.

In her role as CNO and administrator at Broward General, Boily had administrative responsibility for nursing as well as the hospi-tal’s cancer program, primary stroke center, joint replacement center, epidemiology, respiratory services, Level I trauma services, the Lillian Wells Women’s Resource Center and the Chris Evert Children’s Hospital. As WakeMed CNO, Boily will oversee nursing for the entire system.

Dr. Bill Atkinson, president & CEO, commented, “WakeMed has benefited from very strong nursing leadership since establishing the CNO position in 2007 with Mary Ann Wilcox, MS, RNC. Mary Ann had a tremendously positive impact on the system and accom-plished a great deal with her structure, collaborative approach, and vision for advancement of the profession of nursing. We are also very appreciative of the strong interim leadership provided by acting-CNO Gail Sturtevant, RN, MSN.”

Atkinson continued, “Our open CNO position attracted a wide range of well-qualified candidates from around the country. Given

the significance of nursing in health care, especially at WakeMed, decisions about nursing leadership are extremely important. After an extensive interview process with staff nurses, managers, directors, senior leaders and physi-cians, Cindy was our first choice. She has vast clinical and administrative experience in all areas of nursing, including significant work in complex settings such as open heart, intensive care, step-down, telemetry and medi-cal/surgical, Level I trauma, emergency services, women’s and children’s ser-vices, ambulatory and surgical services, as well as behavioral health and much more.”

WakeMed Board of Directors Elects New Officers and Appoints New Board MembersOn Tuesday, May 3, the WakeMed Board of Directors elected new officers to serve for the next two years and appointed several new members. The new appointments become effective on Wednesday, May 25. WakeMed sincerely thanks outgoing Board chair Billie Redmond and vice chair Larry Barbour for their service and commitment.

Tom Oxholm, ChairNewly elected as chair of the WakeMed Board of Directors, Tom Oxholm has given service to the Board for the past eight years and to the WakeMed Foun-dation Board of Directors for more than 12 years. Prior to his role as chair, Oxholm served as secretary for the

WakeMed Board of Directors. He has also served as chair of the Board’s Finance Committee and chair of the WakeMed Foundation Board of Directors.

As vice president and chief financial officer of Wake Stone Corporation in Knightdale, Oxholm helps lead a company that owns and operates four stone quarries in eastern North Carolina and one in South Carolina. Additionally, Oxholm is active within the Wake County Public School System (WCPSS) and the community. He currently serves on the Board of Trustees for the Wake Education Partnership and was chair of the Finance Committee for the Wake County Board of Education from 1999 to 2003. In 1994, Oxholm founded the Wake County Business Education Leadership Council to establish business alliances for WCPSS high schools and middle schools.

Wally McBride, Vice ChairElected to serve as the Board’s new vice chair, Wally McBride is a senior partner within the Public Finance Group of the Hunton & Williams law firm in Raleigh. He focuses on tax-exempt public finance transactions, primarily as bond and tax counsel for arbitrage, securities law and general corporate matters. As a longtime member of the WakeMed Board of Directors, McBride was instrumental in

assisting WakeMed with conveyance to private, not-for-profit status in 1997 and in entering the bond market in 2009.

Cary Hospital Heart Failure Program Receives Prestigious Award from AHA

Members of the Cary Hospital Heart Failure team: Justin Kott, RN, (2 West CVIC); Rachel Gutierrez, RN, (Adult Acute Care Nursing Services); Ellen Werner, RN, (2 West CVIC); Barbara Poltorak, RN, (2 West CVIC); Susan Dickinson, RN, (2 West CVIC); and Tonia Fehr, RN, (Observation Unit)

This April, the Cary Hospital Heart Failure Program received the 2011 Get With The Guidelines® (GWTG) Silver Performance Achievement Award from the Ameri-can Heart Association (AHA). GWTG is the AHA’s hospi-tal-based quality improvement program that empowers health care teams to save lives and reduce health care

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50th anniversary Celebrations Continue – Commemorative Microscope Insert Coming SoonAs WakeMed’s 50th anniversary celebrations for staff, physicians and volunteers continue throughout the month of May and into the summer (see back page for dates, times and locations), we look forward to bringing you a commemorative Microscope insert in our June/July issue. The insert will include coverage of our celebrations and a timeline of our history with photos from years past.

In the meantime, be sure to attend one of our many employee celebrations and visit our special history pages on the WakeMed website (www.wakemed.org) as well as a new display in the main lobby of the Raleigh Campus that traces our history with pictures and video. Additionally, look out for details on our community celebration to be held this fall.

Healing Hands Sculpture Marks 50-Year MilestoneOn the Raleigh Campus, a limestone sculpture to com-memorate our 50th anniversary was installed in the court-yard behind the E Tower as a permanent reminder of our 50-year milestone. It was officially dedicated at the His-tory Makers VIP event on May 12. Titled “Healing Hands,” the sculpture was designed and created by sculptor Paris Alexander of Raleigh. Since establishing himself in North Carolina 25 years ago, Alexander has exhibited his work in galleries, universities and museums, with numerous public and private commissions. His work is included in the collections of Saks Fifth Avenue, SAS Institute, former President Bill Clinton, Sen. Bob Dole and many others. Permanent markers in honor of our 50th will also be placed at Cary Hospital, North Healthplex and Apex Healthplex.

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For the past several months, a dedi-cated team has been working on the best way to differentiate adult and pediatric crash carts on the Raleigh Campus. A crash cart is filled with the supplies and medi-cations needed to take care of a patient during an emergency. Eighteen pediatric crash carts are located throughout the Raleigh Campus in places where children are cared for, for example 4E Pedi-atrics and Imaging Services (where a child may receive a CT scan).

“Because both adult and pediatric crash carts are red, it can be diffi-cult to differentiate between the carts during an emergency,” said Rhonda Zillmer, PharmD, super-visor, (Pharmacy). “To help ensure patient safety, we needed to make it easier for staff to quickly identify a pediatric cart versus an adult cart.”

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Team Enhances Pediatric Crash Carts on Raleigh Campus

What an Employee !

Cary Hospital MRI Magnet Receives ReaccreditationThe Cary Hospital MRI magnet was reaccredited by the Amer-ican College of Radiology (ACR) this April. The magnet was first accredited in 2008, and each accreditation lasts three years.

According to the ACR, accreditation for MRI requires the submission of both clinical and phantom data from each magnet submitted for accredita-tion. Accreditation programs set qual-ity standards for practices and help them continuously improve the quality of patient care they provide. To achieve ACR accreditation, Cary Hospital’s MRI team completed an objective, peer-reviewed assessment that included an evaluation of person-nel qualifications, equipment require-ments, quality assurance and quality control procedures, and an evaluation of clinical and phantom image quality. For details, visit www.acr.org.

Erin aston, RN, (Children’s Emergency Department) presented an abstract about the Good Catch Program at the First Annual National Nursing Patient Safety Awards in Washington, D.C., this April. The awards are sponsored by the Division of Nursing at Georgetown University Hospital.

Elizabeth griffin, RN, (Children’s Emergency Department) was chosen to be a regular contributor to Connection, a monthly publication of the Emergency Nurses Association.

Denise Biggerstaff (Imaging Services) won the second annual Biggest Loser competi-tion organized by andrea Petersen, RN, (CTICU/ED) among the first and second floors of the Raleigh Campus. Biggerstaff lost 19 percent body fat in three months and won a cash prize. For those contes-tants who weighed in at the competition’s end, there was a cumulative weight loss of more than 500 pounds. Way to go!

Jennifer Sollami, RN, (Emergency Depart-ment - Cary Hospital) was promoted to supervisor /educator.

Diane gilewicz, RN, was promoted to manager of 2D Rehab. She has been with WakeMed for more than 20 years, serving in staff nurse, charge nurse and supervisor positions.

liz Trianni, RN, (2 East Medicine - Cary Hospital) earned her Medical /Surgical Certification.

Jule Hendershott was promoted to compliance review specialist for WakeMed Physician Practices (WPP). She was for-merly a physician coding specialist in the WPP Coding & Billing Office.

Crystal Drake, RN-BC, (5A MIC) passed the Medical /Surgical Certification exam.

This April, Sarah Hale, RN, (3B CVSIC) and Maureen Pitts, RN, (Staffing Resources) were running a half marathon in the Outer Banks, N.C., when a fellow runner had a seizure. Immediately, Hale and Pitts stopped running to help, informed family and medical officials, and remained with the runner until medical staff arrived.

Renee Patton, RN, (5B NIC) earned her national certification as a Certified Neuro-science Registered Nurse (CNRN).

Pauline Stillman, RN; andrea Penny, RN; and lisa Kneeshaw, RN, (all of 5A MIC) each graduated from Winston-Salem State University with a bachelor’s degree in Nursing (BSN).

Kristen Hansen (5A MIC) graduated with her associate’s degree in Nursing (ADN) from Wake Technical Community College.

Maria Poduch (5A MIC) was accepted to nursing school at Wake Technical Commu-nity College and will start in the fall.

Safe Kids Wake County was awarded the 2010 “Most Outstanding Event” award at

the Safe Kids N.C. Annual Meeting for the October Pedestrian Safety Fair at

Durant Road Middle School. Safe Kids Wake County was nominated in three of nine award categories and won amid 36 participating

coalitions. Special recognition goes to Siobhan Davis (Injury

Prevention - Trauma Services) for this accomplishment.

Cat Colvin (Trauma Services) completed the Certified Abbreviated Injury Scaling Specialist (CAISS) exam. Colvin is the first registrar in North Carolina to become certified.

Emily Temple, RN, and Sarah Calabria, RN, (both of PICU) passed the Certified Pediat-ric Nurse (CPN) exam.

The Department of Pharmacy - Raleigh Campus was named the Pharmacy Preceptor Site of the Year by Wake AHEC.

Joe Rozmus (Invasive Cardiology) passed the Cardiac Interventional Radiology Advanced Registry.

Susan Hardee (Medical Library) was featured in an address given by the president of the Medical Library Association for her work as a librarian supporting emergency preparedness initiatives.

Kerri Carter, RN, (4E Pediatrics) was honored this May with the Rainbow Award, a new award given on 4E Pediatrics in remembrance of Jill Perlette, RN, a former nurse on the unit who died of Cystic Fibrosis. Rainbow Award winners should be dedicated to providing the best care to patients, show loyalty to their posi-tion, support teamwork and assist others with-out being asked.

Sandra Cress (Pathology Labs - Cary Hospital) earned her master’s degree in Social Work from UNC-Chapel Hill. Her concentration was in Adult Mental Health.

Deborah Hage (Zebulon/Wendell Outpatient & Skilled Nursing Facility) recently traveled to Saint-Louis-du-Nord, Haiti, with the Northwest Haiti Christian Mission to help treat patients for different conditions including joint pain, muscle pain and developmental delays, and to provide gait training for post-surgery patients.

Several members of the Cath Lab team passed and maintained their Registered Cardiovascular Invasive Specialist (RCIS) Registry, including: Misty alford, linda adams, Jackie Hancock, David Sutherland, Stephanie Dworczek, Therese Tonzi, Shahrad agha-amiri, Carl Roche, Sarah Petty, Sherry Hunter, Seth Boeh-ner, Cory laFroscia, Janette laFroscia, Jesse Marsh, Hollie Boswell, Joanne zick, Dollie Reed-Bolling, gwen anderson, Mark Barbieri, Mike Turner and Kim Wooten.

Robin loughlin, RN, (Nursing Education - Cary Hospital) was inducted into the Alpha Alpha Chapter of the Sigma Theta Tau International Honor Society of Nursing this April.

Kathy Clark, RN, (Career & Research Services at Wake AHEC) was awarded the Outstanding Nurse of the Year Award by the North Carolina Nurses Association - Triangle Region.

Raleigh Campus and Cary Hospital received The Golden Bow Award from the North Carolina Breastfeeding Coalition “in recognition of outstanding efforts to support breastfeeding.”

Elaine lee, RNC, (Women’s Pavilion & Birth-place - Raleigh) obtained her Medical /Surgical certification.

Dawn Craft, RN, (CTICU) obtained her CCRN certification.

Denise Howard-Hall, RN, (Surgical Services) was featured in an article entitled “Fostering Community” that was published in the May 2011 issue of the AORN Journal.

Beverly gregory, RN, (Staffing Resources) earned her master’s degree in Nursing from UNC-Chapel Hill to become a family nurse practitioner.

Ensure Preparedness for Any Emergency or Natural Disaster

With Atlantic hurricane season upon us, it is important to think about emergency preparedness and how to respond should inclement weather hit our region once again. Ready.gov is a website designed by the Department of Homeland Security “to edu-cate the public about how to prepare in case of a national emergency.” On this site, you’ll learn how to:> Build an emergency preparedness kit,

including basic items such as food, water, a battery-powered radio or NOAA Weather Radio, a flashlight with extra batteries, a first aid kit, a can opener and much more.

> Make a family emergency plan so that you can stay in contact with one another or reunite after being separated.

> Stay informed about potential emergencies and how to respond to them.

In light of the tornadoes that recently hit our region, WakeMed’s Emergency Services Insti-tute provides you with online resources that offer advice about tornado preparedness, teaching your kids about disaster prepared-ness, emergency evacuations, and what to do before and after a tornado or other disaster:> Centers for Disease Control and Preven-

tion: www.bt.cdc.gov/disasters/tornadoes/> Answers.USA.gov: Search “Tornadoes” or

“Disasters and Emergencies”> FEMA: www.fema.gov/hazard/tornado/

index.shtm

Follow reports from the National Weather Service at www.weather.gov to track storms in your area.

atlantic Hurricane Season Begins June 1

Top photo: Fredrika Ellis, PharmD, (Pharmacy) and Becky Wells, RN, (PICU) stand with a new pediatric crash cart. All pediatric crash carts on the Raleigh Campus now have a Twinkle decal on them to help differ-entiate from the adult crash carts.

Bottom photo: Ginger Phillips, RN, and Mary Laura Sabistan, RN, (both of PICU) help organize and label supplies to put into the new pediatric crash carts.

The team decided that placing a large decal of Twinkle, the WakeMed Children’s mascot, on the pediatric crash carts would be the best solution, as Twinkle is an instantly recognizable symbol throughout WakeMed. Additionally, Scott Carrera, pharmacy technician/educator, (Pharmacy), spearheaded an effort to make changes to the internal content of the pediatric crash carts. These changes included:

• Medication and supply trays with standard items and locations.

• Red plastic wrap around the pedi-atric medication trays so they would be easily recognizable.

• The addition of the double connec-tor tool to enable the user to easily obtain small doses of medication.

• The creation of the Pediatric Exchange Hand-Off Checklist to be used when carts are changed out so the receiver knows the new cart is fully stocked and ready to go.

“This truly was a group effort,” said Jill Whade, RN, (Nursing Adminis-tration). “We had participation from Pharmacy, MPD, Strategic Sourcing, the Center for Innovative Learning, Nursing Education, the system-wide Pediatric and Code Blue committees, Volunteer Services, pediatrics staff, Nursing Administration and Facility Services. Additionally, the Center for Patient Safety donated the money for the Twinkle decals.”

The new Twinkle pediatric crash carts went live on April 26. A group of pediatric staff nurses, volunteers and pharmacy technicians worked to stock and prepare the carts before their debut.

Added Whade, “Thank you to all who contributed to this project for your hard work and dedication.”

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Over two days in April, participants of the Stepping Into the Future: 2011 Pediatric Conference had the opportunity to listen to pre-sentations by clinicians, pediatricians, neonatolo-gists, surgeons, physicians and other experts on a wide variety of health care topics related to infants, babies and children.

Each year, this conference is designed for health care providers (nurses, nurse practitioners and therapists) who care for pediatric patients. This year, the conference objectives were to help par-ticipants recognize signs and symptoms of abuse; recall unusual pediatric surgery cases; discuss current “hot topics” in pediatrics; discuss facts related to pediatric trauma patients; review shock and intravenous access in children; discuss the risks and benefits of various treatment tech-niques for gastroesophageal reflux; discuss neonatal surgical emergencies and other “hot topics” in a neonatal intensive care unit; recog-nize signs and symptoms of infant congenital heart disease; and discuss ethics related to critical care medicine.

WakeMed Hosts Eighth Annual Pediatric Conference

Posters and vendor displays available between each presentation gave participants additional information about caring for pediatric patients, equipment and resources. Among others, the WakeMed Center for Innovative Learning brought a pediatric patient simulator, members of the WakeMed Children’s Diabetes & Endocrinology and Children’s Asthma teams were available to answer questions, a WakeMed child life specialist was on-site for participants who wanted to learn more and a representative from ENERGIZE!, WakeMed’s childhood obesity prevention program, also had a display.

Atkinson concluded, “Cindy is clearly energized about nursing and the future of patient care. She is committed to continuing our focus on shared governance, nursing education and research using technology and simulation, electronic medical records, Magnet status and beyond.”

Boily holds a bachelor’s degree in Nursing from Minne-sota State University, a master’s degree in Nursing from Barry University, Miami Shores, Fla., and more than 28 years experience in the nursing field. She is also involved in numerous professional organizations, including the American College of Healthcare Executives and the American Organization of Nurse Executives. Please join us in welcoming our new CNO, Cindy Boily, to WakeMed and our community.

New Chie f Nursing Of f icer

Cindy Alness Boily( c o n t i n u e d f r o m p a g e 1 )

Also active with other community organizations, McBride devotes his time to the Triangle Chapter of the American Red Cross (13 years on the Board), the Eastern North Carolina Princeton University Alumni Schools Committee and the North Carolina Museum of Natural Sciences. McBride is a past president of the National Association of Bond Lawyers, a published author and an accomplished speaker within his field.

Jerry Bernstein, MD, FAAP SecretaryElected to serve as the Board’s new secretary, Jerry Bernstein, MD, FAAP, has been a pediatrician with Raleigh Pediatric Associates for more than 36 years and has played a vital role in shaping pediatric health care services

at WakeMed and throughout Wake County. Among his contributions is the development of the WakeMed Chil-dren’s Emergency Department, which opened in 1997 as the first of its kind in our state. He also spearheaded the proposal to build the WakeMed Children’s Hospital, the first dedicated children’s hospital in Wake County. The Pediatric Intensive Care Unit (PICU) within the Chil-dren’s Hospital is named after Dr. Bernstein thanks to a $1 million pledge to the WakeMed Foundation’s Just For Kids Kampaign (JFKK) from good friends Wes and Janet Chesson. The JFKK is an ongoing campaign to raise funds for the expansion of WakeMed Children’s.

Dr. Bernstein has been a member of the WakeMed Board of Directors for several years. He also served as the first chair of the WakeMed Foundation’s Board of Directors and chairman of the Foundation’s Physicians’ Council. He continues to lend his time and talents to the JFKK.

New Board Members AppointedEffective May 25, Wake County appointed two new Board members: Les Merritt, executive director of the Founda-tion for Ethics in Public Service, and Christina Alvarado Shanahan, a registered nurse and captain in the U.S. Navy Reserves who also served as president & CEO of Be Active North Carolina. WakeMed also appointed Bill McNeal as a new Board member. He is the former superintendent of the Wake County Public School System and now serves as executive director of the North Carolina Association of School Administrators.

WakeMed Board of Directors( c o n t i n u e d f r o m p a g e 1 )

Welcome to the WakeMed family, all new brides, grooms and babies!

Megan lattimore, RN, (Invasive Cardiology) welcomed son Camden Wall on December 10.

alison Brenton (Medical Staff Services) and hus-band Brett welcomed Sienna Judith on January 21.

Jennifer Murphy, RN, (Invasive Cardiology) cele-brated the birth of daughter Edy Jane on February 7.

amanda Bell, RN, (Heart Center Observation Unit) and husband Brian welcomed son Lane Michael on February 8.

angela Capone, RN, (Invasive Cardiology) celebrated the birth of son Braiden Gray on February 19.

allie lindahl, RN, (PICU) and husband Carl wel-comed daughter Evelyn Claire on March 11.

Erin grimard (6C Surgery & Trauma) and husband Bobby celebrated the birth of Averie Lynn on March 20.

Deborah Jones, RN, (Invasive Cardiology) welcomed daughter Nyna Simone on March 23.

Karyn Kalinski, RN, (MICU) and husband Bob cele-brated the birth of son Brayden James on April 13.

anthony Okade, RN, (6A CVIC) and wife Ifeyinwa welcomed daughter Onyinye Mary on April 14.

Jennifer Hunter, RN, and husband Brian celebrated the birth of daughter Brianna on April 15.

Erin Sloan, RN, (CTICU) and her husband welcomed daughter Hannah on April 20.

Nicole Weaver, RN, (MICU) and husband John cele-brated the birth of son Jonah Benjamin on April 21.

Stacey lawrence, RN, (6A CVIC) married Adam Jones on April 23.

Tomeko Brown (Invasive Cardiology) celebrated the birth of daughter Angela Mariah on April 28.

Tamekia Trice (Patient Transport) married Marcus on April 30.

amber Banta, RN, (4E Pediatrics) was recently married.

allie lindahl, RN, (PICU) recently welcomed a baby girl.

Julieanne Edwards, RN, (STICU) recently married Smith Andrews.

New Additions and Attachments

Above left: Registered dietitian and certified diabetes educator Julie Paul (Children’s Diabetes & Endocrinology) spoke to Pediatric Conference participants about WakeMed’s ENERGIZE! pro-gram to help prevent childhood obesity.

Above right: WakeMed child life specialist Erin Stanley spoke to Pediatric Conference partici-pants about the Child Life Program at WakeMed.

Management PathwaysDeadline: Friday, June 3 at 5 pm

Designed for the non-management level employee, the Management Pathways program is a 12-month program designed to broaden par-ticipants’ knowledge of the health care system while helping employees adapt to organizational change, sharpen critical thinking skills and man-age work performance.

Employees enrolled in the Management Path-ways program will participate in a combination of coursework, developmental assignments, community service and interaction with current WakeMed leadership.

Applicants must have been employed with WakeMed for at least 12 months, have a docu-mented performance score of four-plus, have no disciplinary actions and have completed the “You Are the Difference” program. Employees interested in the program must first obtain per-mission from their current manager/supervisor, and are then required to submit an application to Staff Development & Training (SD&T). The applicant’s manager is also required to fill out an assessment form, which will be submitted to SD&T. The application deadline for this year is Friday, June 3, at 5 pm.

The final selection process includes an inter-view with a selection committee comprised of WakeMed leaders. Applications are accepted annually, and the program must be completed in 12 months. For more information, contact Pamela Young, director, (SD&T) at ext. 05661. To access application forms, go to the Wake-MedWeb and click “Departments,” then “Staff Development & Training.”

Raleigh Campus Implements Behavior Response TeamThe new Behavior Response Team can be summoned by calling ext. 02222 to initiate behavior interventions for any patient whose behavior is escalating and de-escalation techniques have been unsuccessful, or if there is an immediate threat.

The team consists of behavioral health counselors, substance abuse counselors, a psychiatric liaison nurse, clinical administrators and Campus Police.

The policy for the Behavior Response Team is located on the WakeMedWeb under Administrative Policies, then Patient Care Policies.

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girl Scout gold award Project Benefits WakeMed RehabErin Clark, 18, a senior at Broughton High School and member of Girl Scout Troop #925 in Wendell, N.C., completed her Girl Scout Gold Award project this spring by creating a music library for the WakeMed Rehab Hospital. She organized drives at

local churches, schools, neighborhoods and a Girl Scout camp, calling for donations of new or gently used CDs. After collecting 420 CDs and six CD players, Clark designed a catalog system for the music using Microsoft Office’s Excel program and color-coded the CDs by genre. The music library and CD players are now located in the Rehab Hospital’s second floor dining room for all patients to check out and enjoy at their convenience.

Erin Clark and Portia Walton (Rehab Hospital) display the new music library Clark created for the patients of the Rehab Hospital as her Girl Scout Gold Award project. Walton was Clark’s on-site advisor for the project.

Clark’s inspiration for this project was her dad’s own experience in the WakeMed Rehab Hospital. He was a patient for 18 months and found music to be a great comfort. “Music helped him cope with his pain and manage being in the hospital,” said Clark. Clark was so interested in her father’s connection to music that Maria Fry, RN, a WakeMed clinical administrator and Clark’s Girl Scout Troop leader,

shared research articles with Clark that detailed how music helps patients heal. Clark then decided to devote her Gold Award project to helping as many

patients as possible benefit from the healing effects of music.

“The Gold Award is equiva-lent to the Eagle Scout Award for young men. It is the high-est honor a Girl Scout can achieve and involves a mini-mum of 80 hours of work,” explained Fry. “Each project must be a sustainable benefit to the community and requires in-depth research, planning, approvals and coordination. Nationally, only 5.4 percent of eligible Girl Scouts achieve this award each year.”

Portia Walton, a recre-ational therapist in the Rehab Hospital, served as Clark’s on-site advisor for her Gold Award project. She helped Clark survey patients and gave her information on actual Rehab Hospital

patients who responded positively to music. Clark said she was “moved to tears” when Walton told her about patients who found comfort in music when they felt depressed or were unable to sleep.

“I am so thankful to WakeMed for let-ting me do this project, and I am so glad I could help,” said Clark, who devoted a total of 350 hours to making sure the music library was a success.

“Erin was dedicated and committed to providing the patients of WakeMed with the same benefits that her dad received from music as a patient,” said Walton. “The music library is a gift of love, and this gift can easily be seen by the patients who benefit from the power of music on a daily basis in rehab.”

Clark officially received her Gold Award on Saturday, April 23, during a ceremony held at First Presbyterian Church in Raleigh. She will attend Salem College in the fall.

Concluded Fry, “It is really impressive, what Erin has done for the patients of our Rehab Hospital. She is a worthy, self- motivated, independent minded young woman capable of changing the world for the better.”

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InfusIon PumPs to Be RePlaced A t A l l W a k e M e d F a c i l i t i e s

A multi-disciplinary task force including Nursing, Pharmacy, Clinical Engineering, Information Services and Supply Chain announces that the current Hospira brand infusion pumps, which are up to 14 years old, will be replaced by Baxter brand infusion pumps across the entire system. The new pumps, also known as “smart pumps,” will promote enhanced patient safety due to their greatly increased functionality as compared to our cur-rent infusion pumps.

According to Bhavesh Patel, director, (Clini-cal Engineering), the new pumps will give care-givers the ability to select medications to infuse at a specific, selected dose (i.e. mcg/kg/min). If the dose goes beyond hospital standards, the pump will alert the caregiver as an additional check for patient safety. This will help reduce medication delivery errors. Each new pump will also have a medication library, managed by Pharmacy, that can be updated wirelessly with new medications or changes in current medications. Additionally, Clinical Engineering will gain the ability to track online the location of every pump at all times, at all campuses. On the Raleigh Campus and at Cary Hospital, the new infusion pumps will be centrally located and distributed through MPDC. At other WakeMed facilities, staff will receive the set amount that is needed for that location.

The infusion pump replacement project will impact staff throughout the WakeMed system, including nurses, Information Services, Clinical Engi-neering and MPDC. Please monitor future issues of WakeMed Weekly and Microscope for further details and implementation dates.

The Town of Cary’s Spring Daze arts and crafts festival, a family event that also includes food, music and activities for kids, presented the perfect oppor-tunity this April for WakeMed staff to meet Cary residents. As an event sponsor, WakeMed offered health education to event participants as well as information on the care and services offered by WakeMed Cary Hospi-tal and the WakeMed Children’s Hospital. And, of course, we did not forget about the kids! Several WakeMed staff members volunteered to help run children’s games and activities dur-ing the event, for example a bean bag toss game, temporary Twinkle (the WakeMed Chil-dren’s mascot) tattoos and making clay spoons.

Top photo: Shown (l to r) are Sam Trogdon, supervisor of the Town of Cary’s Bond Park Community Center, Laura Aiken (Community Outreach) and David Coulter, senior vice president and administrator of Cary Hospital, as they judge food items for the Spring Daze Fit Concessionaire Contest, a contest to find the best tasting healthy food option at the event.

Bottom photo: Laura Keck, RN, (PACU - Cary Hospital) applies a temporary Twinkle “tattoo” to a young Spring Daze participant.

6C Surgery & Trauma welcomes Inelda Hinnant, RN; Brittany Yeager, RN; Therra Jones, RN; and Shane Collins, RN.

The Women’s Pavilion & Birthplace - Raleigh welcomes amy Clark, RN, and clini-cal secretaries Irina gomez and Beatrice Paneto to the Labor & Delivery team.

6A CVIC welcomes Kesha Sims, RN.

3B CVSIC welcomes nurse technicians a’Tina Johnson, Megan Hall, Mistie Baker, Emily Temple and Kelly DiCaprio. The department also welcomes Caitlyn Pease, RN; Carey Barbour, RN; Disha Minyani, RN; and Crystal Danielson, RN.

The Telemetry Surveillance Center wel-comes Felissa Woodard, Erikia Storey and Earl Bullard.

5B NIC welcomes Karen lavieri, RN, and amanda Boone, RN. The department also wishes a fond farewell to Patricia Boone, RN, as she transitions to a new position within WakeMed.

Home Health welcomes Crystal Jones, RN; Mary Jane Ellis, RN; Mary Jane Preston, PT; and Muhammad Phipps, equipment technician.

4E Pediatrics welcomes Susan Osborn, anita May, Tracey Plante and Brittany Kelley as unit secretaries and nurse tech-nicians. The department also welcomes Melissa West, RN; Tera Tew, RN; Christina Burcal, RN; and Vanessa Smith, RN.

PICU welcomes amy Brenneman, RN; Theresa Robinson, RN; and Jenn Hall, nurse technician.

The Raleigh Campus Pharmacy wishes arlene Moore a fond farewell as she transi-tions to North Healthplex as their new Pharmacy/Anesthesia technician. The department also welcomes Megan Rupert as a Pharmacy Financial System Support representative, Sabrina Barham as a Patient Assistance Program specialist, Mailan le as a pharmacy technician and Joyce gwinn as a pharmacy technician.

The Children’s Emergency Department wel-comes Sophia Morris, RN, as she transi-tions from the Intensive Care Nursery - Cary Hospital.

COMINGS GOINGSCOMINGS GOINGS

Comings & Goings

Observation Unit 1 welcomes Chelsea Ray-mond, RN, loralee Koltusky, RN, and patient observation assistants William Daughtry, Barrett Burke, Orbelicia gonzalez, Peggy Hellis and Kevin garrison.

Invasive Cardiology welcomes Wendy Boy-ette, RN; Kristin Mangels, RN, who transitions from the Emergency Department; and Tina Hamm, RN, who transitions from Staffing Resources.

The Adult Emergency Department welcomes Beth Brown, RN; Eric lowery, RN; Tovia Nowak, RN; Sylvia akonnor, RN; arthur Hooper, RN; and Doug Thompson, CNA.

Reimbursement welcomes linda Serafini as lead for Managed Care Contracting.

The North Healthplex Emergency Department welcomes nurse technicians Kelly Bodette and Jenna Woodard as well as Toni Keuhn, RN, and Stephanie Beauchaine, RN.

Wake AHEC welcomes amy Sabatino as a project coordinator.

North Healthplex Emergency Department Registration welcomes patient account representatives Ricardo garde, Bobby Clark and amy Thomas. The department also welcomes Stephanie Bell, andrew Williams and Maria Munilla to POS Collections.

WakeMed Home Health welcomes physical therapist Darlene lee.

STICU welcomes John Thomas as a nurse technician.

a fond farewellt o o u r r e t i r e e s

Carol Boutni, RN, (2 West Intensive Care Unit - Cary Hospital) retires after 18 years of service.

Sue Jones, RN, (4E Pediatrics) retires after 31 years of service.

Melody Wooten, RN, (Clinical Administra-tors - Cary Hospital) retires after 24 years of service.

T O W N O F C A R Y

SpringDazeAr ts & Craf ts Fest ival

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MAY

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During a Patient Access Week celebra-tion at North Healthplex on April 6, Chris Horton, supervisor, (Emergency Department Registration) presents Vicki Whitley, RN, director of Emer-gency Services at North Healthplex, with a plaque displaying the names of the North Healthplex Emergency Department (ED) Patient Access associates who have become nationally certified by the National Association of Healthcare Access Management. The plaque will be displayed in the North Healthplex ED.

safety first

If the policy says hand hygiene is required before and after patient con-tact, why do I need to gel upon entry if I don’t plan to touch the patient? Why is the WakeShare measure defined as hand hygiene upon entry and exit?

1 Many times we don’t plan to touch the patient, but a need arises later.

2 We are trying to create a culture where hand hygiene is a habit. The best way to make it a habit is by using visual cues; not having to stop and think about it (just do it!); and being observable so that others can remind us. This is HOW we will most consistently meet the requirement.

If I gel upon entry and exit, are these the only times I need to perform hand hygiene?

NO. In the course of patient care, there are other key times, such as after changing a wound dressing and before moving on to accessing an intravenous catheter. Ask your infec-tion preventionist or infection control resource nurse for more information.

SafetyFIRST

Meera Kelley, MDVice President Quality & Patient Safety

HAND HYGIENE AT WAKEMEDQ&A

In honor of National Women’s Health Month, WakeMed Imaging Services is waiving co-pays for all employees and dependents who schedule a screening mammogram at a WakeMed facility from May 9 through 31. Remember, early screening, detection and treatment is your best defense against breast cancer.

Choose from a location below and call ext. 07000 to scheduleyour screening:> Cary Hospital – Recognized as a

Breast Imaging Center of Excellence Saturday hours available

> North Healthplex

> Clayton Medical Park

> Brier Creek Medical Park

> Raleigh Campus

> Apex Healthplex

Simple. Fast. And for the month of May, it’s co-pay free!

costs by helping hos-pitals follow evidence-based guide-lines and recommendations. GWTG is an optional awards program that a hospital may choose to pursue if they are collecting Quality Mea-sures and wish to be recognized for their efforts. The American Stroke Association (ASA) also has a GWTG awards program to recognize health care facilities that care for stroke patients.

Featured in the April 2011 issue of Microscope were WakeMed’s other 2011 GWTG award recipients, including the Raleigh Campus Heart Failure Program (GWTG-Heart Failure Gold Performance Achievement Award), the Raleigh Campus Stroke Program (GWTG-Stroke Gold Performance Achieve-ment Award & Gold Plus Quality Achievement Award) and the Cary Hospital Stroke Program (GWTG-Stroke Silver Performance Achievement Award).

To receive the Silver award, the Cary Hospital Heart Failure Program demonstrated at least 85 percent compliance in each of the five GWTG-Heart Failure Achieve-ment Measures for 12 consecutive months. These measures include heart failure discharge instructions, measurement of left ventricular function, ACE inhibitor and/or ARB at discharge, beta blocker at dis-charge and smoking cessation counseling provided to all eligible patients. All of these measures are aimed at reducing death and disability and improving the lives of heart failure patients. For more information about GWTG, visit www.heart.org or www.strokeassociation.org.

Cary Hospital Heart Failure Program Award(continued from page 1)

improve care in both acute treatment measures and discharge measures. Before they are discharged, patients are started on aggressive risk reduction therapies.

Hospitals that receive the Mission: Lifeline Silver Quality Achievement Award have demon-strated for 12 consecutive months that at least 85 percent of eligible STEMI patients (without contraindi-cations) are treated within specific time frames upon entering the hospital and discharged following the AHA’s recommended treatment guidelines.

“We can attribute this recognition to the tremendous teamwork shown by our regional EMS agencies, Mobile Critical Care Services, the Emergency Department, our inter-ventional cardiologists, the entire Cardiology team, the Invasive Cardiology/Cath Lab staff, the Code STEMI/Chest Pain/AMI Program teams, the Heart & Vascular Services midlevel providers, intensivists, hos-pitalists, CV Testing, all Heart & Vas-cular Services nursing and clinical staff, Clinical Analysis, Respiratory Care Services, Pharmacy, Pathology, Patient Access, Clinical Administra-tors and Case Management,” said Betsy Gaskins-McClaine, RN, BSN, MSN-C, vice president of Heart & Vascular Services. “I am extremely proud of our entire team and the extraordinary, life-saving work they do each and every day.”

WakeMed Raleigh Campus will be included in the July 2011 issue of U.S. News & World Report for earn-ing this prestigious recognition.

Mission: Lifeline Recognition(continued from page 1)

Screening Requirements> Please note: All participants must be

symptom-free, meaning they cannot feel a mass or lump, have no breast discharge and no breast pain. This is strictly a screening mammogram. Participants should be at least 35 years of age. When scheduling your mammogram, make sure your appointment is within the proper screening time frame (i.e. not sooner than the one-year required time lapse between screenings).

> No physician order is required. You must, however, have a primary care physician to receive the screening results.

> No co-pay will be charged for screening exams. Participant or participant’s insurance will be responsible for exam fees.

Co-Pays Waived for Screening MammogramsA special offer from WakeMed Imaging Services

Through May 31, 2011 A Persistent Patient Safety ChallengeWhen several hospitals were asked by The Joint Commission, What is your number one patient safety chal-lenge?, hand hygiene ranked first. The Joint Commission Center for Trans-forming Healthcare then selected hand hygiene as its first process improvement project, studying eight leading hospitals that were already well-known for safety practices and had well-established LEAN-Six Sigma methodologies. Participating hospi-tals included Johns Hopkins and Cedars-Sinai Medical Center.

In 2008, these hospitals began using DMAIC (Define, Measure, Analyze, Improve and Control) to tackle hand hygiene as we do at WakeMed for improvement projects. The baseline results surprised them. Using a stan-dard secret shopper observer method, each hospital was assessed on compli-ance with hand hygiene, defined as cleaning hands with alcohol-based gel or foam, or soap and water, upon entry and exit of the patient care area. Most hospitals had previously thought their compliance rate was between 70 and 90 percent, but they discovered they were less than 50 percent!

Some challenges they addressed included ineffective placement of alcohol gel dispensers or sinks, dis-tractions, forgetting, lack of frequent monitoring and a perception that wearing gloves precluded the need for hand hygiene. By the end of the 2010 study, the eight hospitals reported an overall rate of 82 percent – certainly much better, but not what any of us would consider good enough.

At WakeMed, we are trying to address the challenges identified in this proj-ect. However, we do have one thing that these eight hospitals did not have – hand hygiene has been added as a WakeShare measure, contributing one-sixth of our total possible end-of-year bonus. This has created great attention, but also some confusion and controversy, and much discus-sion! Please read this month’s Safety First column, as it will most likely address some of your questions per-taining to this topic.

C O M I N G J U N E 1 4 - 2 8 , 2 0 1 1

Your opinion matters! From Tuesday, June 14, through Tuesday, June 28, WakeMed will conduct the 2011 Workplace Assessment Survey, and we are hoping for 100 percent participation this year.

Survey Feedback Is Anonymous The survey will be administered online through Success Profiles, an indepen-dent survey administrator, and departments with less than six responses will be combined with other relevant depart- ments to protect anonymity.

Workplace Assessment Survey

WA K E M E D H E A LT H & H O S P I TA L S

Thank you in advance for tak-ing this important survey. After the results have been analyzed, management should partner with employees to identify opportunities for improving the work environ-ment. Stay tuned for more infor-mation. With questions, please contact Anthony Newkirk, manager, (Employee Relations & Diversity),

at ext. 05447, or Anna Baird-Hensley, director, (Talent Acquisition & Retention), at ext. 01717. Our great-est asset is YOU!

We Hear You!

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Microscope is a newsletter written by and for

the employees of WakeMed. Our goal is to provide

employees and friends of WakeMed with the most

up-to-date news on all of the hospital system’s activi-

ties. The Public Relations department thanks all of the

employees who contributed to this publication.

We welcome comments and suggestions on this

publication and its content. Call (919) 350-8120, e-mail

microscope@wakemed.org, or write Microscope,

Wake Med Public Relations Department, 3000 New

Bern Avenue, Raleigh, NC 27610.

Coleen Smith, Moira Dutton, Editors

Leslie Keefe, Design

WakeMed Employees, Photos

©WakeMed Public Relations, May 2011

ADDRESS SERVICE REQUESTED

WakeMed Health & Hospitals

3000 New Bern AvenueRaleigh, North Carolina 27610

To help you plan ahead, this calendar lists upcoming system-wide events, train-ing classes and community events. For complete details and fee information, visit the WakeMedWeb. Please send calendar submissions to the Public Rela-tions department or e-mail microscope@wakemed.org.

Non profit OrganizationU.S. Postage

PAIDRaleigh, NC

Permit NO. 1307

CALENDARO F E V E N T S

DECORaTINg WITH PEEl & STICK DéCORTuesday, May 24, from 11 am to 2 pm in the Raleigh Campus gift Shop – Create a creative look for your kids’ rooms, college dorm rooms, etc., with RoomMates Peel & Stick wall décor.

FuNDaMENTalS IN CRITICal CaRE SuPPORTCritical Care for the Non-Intensivist – Mon-day, August 29, through Tuesday, August 30. Both days run from 7:45 am to 5 pm in the Andrews Center. This two-day comprehensive course addresses fundamental management principles for the first 24 hours of critical care. There is a $500 registration fee before July 25 ($550 after July 25). Pre-registration by July 28 is preferred. Breakfast, lunch and course materials are included in the fee. To reserve your space, visit http://fccs.eventbright.com.

VOluNTEER ORIENTaTIONRaleigh Campus – Monday, June 6, from 5:30 to 8:30 pm; Wednesday, June 15, from 9 am to 12:30 pm; and Monday, July 11, from 5:30 to 8:30 pm. All classes held in Conference Dining. Cary Hospital – Thursday, June 2, from 5:30 to 9 pm; Tuesday, June 28, from 8:30 am to noon; and Thursday, July 7, from 5:30 to 9 pm. All classes held in the Conference Center.

STaFF DEVElOPMENT & TRaININgEnroll in any of the listed classes via Learning Link or ask your manager/supervisor to e-mail SDRegistration@wakemed.org with your name and employee number, and course name,

date(s) and time(s). For information, visit the WakeMedWeb or call ext. 08306. Please note: Some classes require an introductory course or satisfactory completion of an assessment test.

Employee Development

Dealing with Conflict: Staff Workshop – Wednesday, June 8, from 8:30 to 11:30 am, Raleigh Campus, Medical Office Building, SD&T Classroom #3 (Code=SDWTC)

Management Development

Substance use and Fitness for Duty – Thurs-day, June 9, from 9 to 11 am, Raleigh Campus, Medical Office Building, SD&T Classroom #1 (Code=MDDSA)

Peer Today, Boss Tomorrow: Your Role – Thursday, June 16, from 8:30 am to 12:30 pm, Raleigh Campus, Medical Office Building, SD&T Classroom #3 (Code=MDPTBTYR)

WaKE aHECEducational credit available for all programs. For details/fees, call ext. 08547 or visit www.wakeahec.org and click Program Listings.

Clinics, Clots, and Consolidations: Hot Topics from area Pharmacy Residents – Wednesday, May 25, 6 pm, at the Andrews Center

Making Shift Happen: an Introduction to Motivational Interviewing – Tuesday, June 2, 8:30 am, through Wednesday, June 3, 4:30 pm, at the Andrews Center

9th annual Triangle Breastfeeding alliance Conference: Finding Tools to Provide Excellent Care – Tuesday, June 2, 8:30 am, at the Andrews Center

Signing with Babies and Young Children – Saturday, June 4, 8:30 am, at the Andrews Center

OSHa and North Carolina Infection Control Methods annual update – Tuesday, June 7, 5:45 pm, at the Andrews Center

DSM-V: using the New guidelines – Friday, June 10, 9 am, at Hope Community Church, Raleigh

Training for Interpreters in Health and Human Service Settings level 1 – Tuesday, June 14, 9 am, through Wednesday, June 15, 5 pm, at Cary Hospital

Summer Institute II 2011 Reaching and Teach-ing Today’s Health Science Students – Thurs-day, June 16, 8 am, through Friday, June 17, 4:15 pm, at Cary Hospital

Responsibilities of leadership - Friday, June 24, 8:30 am, at Cary Hospital

ICD-10-CM Training & Implementation Issues for the Provider Office – Thursday, June 30, 8 am, at the Andrews Center

NuRSINg EDuCaTION

Na I + 4 Program – Sterile Technique (Learn-ing Link code NED22), Tuesday, June 14, 8:30 to 11 am; Oxygen Therapy (Learning Link code

6

NED23), Thursday, June 16, 8:30 to 10:30 am; and Peripheral IV Fluids (Learning Link code NED24), Friday, June 3, 1 to 4 pm

Nursing grand Rounds – Safety Concerns When Caring for the Bariatric Patient presented by Linda Kelly, RN, on Friday, May 27, from 11 am to noon (Learning Link code NE014-11055); Hospice & End of Life Care presented by guests from Hospice of Wake County on Friday, June 24, from 11 am to noon (Learning Link code NE014-11056)

Nursing Professional Development Book Series – Inspired Nurse, Tuesday, June 21, from 1 to 2 pm at the Cary Hospital Conference Center and Thursday, June 23, from 7:30 to 8:30 am in Raleigh Campus Conference Dining (Learning Link code NED014-11004)

The Medicine of Compassion - See Learning Link for dates, times and locations (Learning Link code NE014-9073)

Shoe & Accessory SaleMonday, June 137 am to 4 pmCary Hospital Conference Center

Slip into a new pair of shoes and support The Volunteers at WakeMed Cary Hospital! Shop a variety of footwear from brands like Clarks, Avia, Timberland, Alegria, Landau, Birkis, Skechers, nurse Mates, Crocs Professional and more. The sale will also feature patient care related items like stethoscopes, blood pressure cuffs, support hose, socks, scissors and nursing bags.All money from the sale will be donated to The Volunteers at WakeMed Cary Hospital to support patient and family programs and services.

accepting cash, VISa, MasterCard, Discover and american Express. Payroll deduction is available for full-time, part-time and three-quarter-time employees who have been at WakeMed for at least three months. To use payroll deduction, employees must show a name badge for identification.

Step into style with The Volunteers!

Management Newslil galphin Named Director of Raleigh Campus Spiritual Care

Effective April 24, Lil Galphin was named director of Spiritual Care on the Raleigh Campus after being named the department’s interim director in November 2010. A

WakeMed employee since 1978, Gal-phin has also served as the supervisor for Spiritual Care. As director, Galphin will be responsible for managing the administrative, educational and pasto-ral care functions of the department.

Chosen as a 2011 Health Care Hero award recipient by the Triangle Business Journal, Galphin began her time at WakeMed working with families of premature and critically ill babies. Since 1978, she has been facil-itator of Parentcare, Inc., a support group for parents who have lost an infant, and she also created Tea for the Soul, a program for WakeMed employees that offers a chance to find balance and feel appreciated. Galphin received her master’s degrees in Divinity and Religious Education from Southeastern Baptist Theological Seminary and completed her clinical training at The University of North Carolina at Chapel Hill and Duke University Medical Center.

50th Anniversary Celebrations

For Employees, Physicians and Volunteers

C O O K O u T • M u S I C

R E C O g N I T I O N • g a M E S • P R I z E S

Apex Healthplex Tuesday, May 31 - 11 am to 12:30 pm

Parking Lot adjacent to front entrance

Zebulon/Wendell SNFFriday, June 3 - 11 am to 12:30 pm

Outdoor Patio

Fuquay-Varina SNFTuesday, June 7 - 11 am to 12:30 pm

Outdoor Patio

Operations Center Monday, June 13 - 11 am to 12:30 pm

Rear of building

Clayton Medical ParkTuesday, June 14 - Noon to 1 pm

Parking Lot