• 55 libraries• 4 mobile libraries• 14 rural (voluntary) libraries• 750 FTE = 1300 library staff • Budget $77m opex, $28m

capex• Collections 3.5 million items• Largest public library in the

southern hemisphere

• Issues – 17m items issued pa, = 46,500 per day

• Visitors– 12.8 m visitors, = 35,000 per day

• Web visitors– 4 million pa (estimate), = 11,000 per day

• Participation in programmes and events– 400,000 estimate

• Requests filled– 2.2 million, = 6,030 per day

• Membership – 500,415 (active in last 24 months)

Customer benefits on day 1

• Very high customer expectations to be met

• “Borrow anywhere, return anywhere” – Use existing library card at 55 libraries

• Access to one collection – 3.5 million items

• Harmonised lending fees and charges; free holds; no overdues for children

• Holds – deliver to my library • Shared e-resources – access to

100 databases; • Auckland Libraries website

• Recognised as a success story of the new Council

• Nov 2010 – Feb 2011, compared to same period last year:

– Visitors –13% increase – Issues –9% increase – Requests filled –65% increase

• Logistics challenges – 1.5 mill items moved between

Libraries since November– 2011 February 23% higher than November 2010

Interloans 2009-2010 for all legacy Auckland libraries

• Total requests sent to other libraries 7,481

• Total requests received from other libraries 6,579

• Many reciprocal arrangements - over 100+

• Small increase over 2009-10 of 1.5% from customers & other libraries

• Range of charges applied

Assumptions for Interloans @ November 2010

• Region’s libraries provided 18% of each other’s requested loans

• Interloan traffic between Auckland libraries will stop: volume will decline

• Interloans continue to be managed by each library

• Existing services & infrastructure to be used to provide solution for Day One

• Reciprocal arrangements to be left in place

Customer priority fulfilment principle

1. Place a hold for item for free2. Purchase an item for borrowing3. Interloan item from another library

Goals for November 1st 2010:• Customers can request, pickup and return anywhere

an interloan• Barriers to access & fulfilment should be low• Customers should have options for fulfilment of their

resource request in delivery format, method of delivery & type: loan, copy, digital copy & purchase.

Interloans @ 1st November 2010

• Harmonised scale of charges:– $5 to customers for standard loan– $10 to customers for a copy– $15 to other libraries for standard loan

• Reciprocal arrangements to remain in place short-term

• Standardised loan period – 4 weeks to customers; 5 weeks to libraries

4 months’ impacts

Decline in interloan traffic across the region

Auckland Libraries Interloans

020406080

100120140160180200 Jan - Oct 2010 Monthly

average As requester

Jan - Oct 2010 Monthlyaverage As responder

Nov 2010 - Feb 2011Monthly average Asrequester

Nov 2010 - Feb 2011Monthly average Asresponder

Issues

• Auckland Libraries: different legacy processes to be reviewed

• Centralised vs decentralised interloans at legacy libraries: review 2011

• Reciprocal arrangements with legacy libraries

• Te Puna records out-of-date with floating collections

• Te Puna technical issues

Trends

• More article than book loan requests• Very diverse customers & requests• More requests for more academic material• More complex reference queries & requests

requiring more time to be spent• More visibility & deep-linking of our holdings in

WorldCat has led to an increase in requests from overseas

• More end-users are using WorldCat & NZ Libraries – they do the work!

The Future

• Will interloans at Auckland Libraries increase or decline?

• Interloans may become more important as more formats become available for access through Te Puna & WorldCat– The price is cheaper and customers may use up all

our resources…

• They may become less important as it is cheap & easy to source second-hand copies on Amazon etc

• More complex requests for more difficult-to- source items

QUESTIONS?

Manager, Libraries & Information(Allison Dobbie)

ManagerNorth & Western

Libraries(Mirla Edmundson)

Service DeliveryManager

Kauri Coast(Jo Brewster)

Service DeliveryManager

Pohutukawa Coast(Marion Read)

ManagerSouthern Libraries

(Kim Taunga)

ManagerCentral Libraries

(Geoff Chamberlain)

ManagerRegional Resources

(Louise LaHatte)

ManagerRegional Heritage,

Research & Svc Dev(Sue Cooper)

ManagerBusiness Support &

Planning(Jane Taylor)

ManagerDigital Services(Corin Haines)

Service DeliveryManager

Pukekiwiriki(Gill Pannell)

Service DeliveryManagerPuhinui

(Cheryl Fowler)

Service DeliveryManagerOwairaka

(Debbie Belcher)

Service DeliveryManager

Maungarei(Corrina Meikle)

Collections ManagerNorth & West(Paula Legel)

Collections ManagerCentral

(Beth Morgan-Reeve)

Heritage & Research Manager(Vacant)

Service DevelopmentManager

(Greg Morgan)

Business SupportManager

South(Kiri Jones)

Business SupportManagerCentral

(Val Brown)

Digital ServicesManager

South(Vacant)

Digital ServicesManagerCentral

(Sam Minchin)

Service DeliveryManager

City Central(Kate Roberts)

Collections ManagerSouth

(Theo Ter Borg)

Business SupportManager

North & West(Janice Dunbar)

Marketing Manager

(Gillian Thomas)

Planning &Performance Manager(Tracy De Nys – TBC)

Digital ServicesManager

North & West(Edward Charles)