5acc44. layout - 31

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Amity Business School


7-17

Block Diagramming

Unit load quantity in which

material is normally

moved

Nonadjacent load

distance farther

than the next block

STEPS create load summary chart

calculate composite (two

way) movements

develop trial layouts

minimizing number of

nonadjacent loads


7-18

Block Diagramming: Example

DepartmentDepartment 11 22 33 44 55

Load Summary ChartLoad Summary Chart

FROM/TOFROM/TO DEPARTMENTDEPARTMENT

11 100100 5050

22 200200 5050

33 6060 4040 5050

44 100100 6060

55 5050

1 2 3

4 5


7-19

Block Diagramming: Example (cont.)

2 3 200 loads

2 4 150 loads

1 3 110 loads1 2 100 loads

4 5 60 loads3 5 50 loads

2 5 50 loads

3 4 40 loads

1 4 0 loads

1 5 0 loads

1 2 3

4 5

100 200

150 50 50

60

40

110

Grid 1

Nonadjacent Loads:

110+40=150

1 2

3

4

5

100

200

150

50

50 6040110

Grid 2

Nonadjacent Loads:

0


7-20

Block Diagramming: Example (cont.)

12

3

4

53

2

5

1 4

(a) Initial block diagram(a) Initial block diagram (b) Final block diagram(b) Final block diagram


7-21

Relationship Diagramming

Schematic diagram that

uses weighted lines todenote location preference

Muthers grid

format for displayingmanager preferences fordepartment locations


7-22

Relationship Diagramming: Example

ServiceService

OfficesOffices

StockroomStockroom

Shipping andShipping andreceivingreceiving

Locker roomLocker room

ToolroomToolroom

AA AA

AA

OO

OO

OO

OO

OO

UU

UU

UU

UU

EE

XX

II

A Absolutely necessary

E Especially important

I Important

O Okay

U Unimportant

X Undesirable

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7-23

Relationship Diagrams: Example (cont.)(a) Relationship diagram of original layout(a) Relationship diagram of original layout

Key:Key: AAEE

II

OOUU

XX

OfficesOffices

StockroomStockroom

LockerLockerroomroom

KitchenKitchen

ShippingShippingandandreceivingreceiving

PrePre--processingprocessing


7-24

(b) Relationship diagram of revised layout(b) Relationship diagram of revised layout

OfficesOffices

StockroomStockroom

LockerLockerroomroom

KitchenKitchen

ShippingShippingandandreceivingreceiving

PrePre--processingprocessingKey:Key: AA

EE

IIOO

UU

XX

Relationship Diagrams: Example (cont.)


7-25

Computerized layout Solutions

CRAFT Computerized Relative Allocation of Service

Facilities Technique

CORELAP Computerized Relationship Layout Planning

PROMODEL and EXTEND visual feedback

allow user to quickly test a variety of scenarios

Three-D modeling and CAD integrated layout analysis

available in VisService Facility and similar software


Layout Design in Service Systems

Two important factors could influence the layout design

problem in a service organisation

Degree of customer contact

Line of visibility

If firms aim for a high degree of customer contact, then

customer convenience is of paramount importance and

firms may have to forego efficiency aspects of layout

design

An increase in the line of visibility exposes more

business processes to the customer paving way for

multiple opportunities for hazarding service quality.Layout decisions are cri tical in such situations.


7-27

Designing Service Layouts

Must be both attractive and functional

Types

Free flow layouts encourage browsing, increase impulse purchasing, are flexible

and visually appealing

Grid layouts encourage customer familiarity, are low cost, easy to clean

and secure, and good for repeat customers

Loop and Spine layouts both increase customer sightlines and exposure to products,

while encouraging customer to circulate through the entirestore


7-28

Types of Store Layouts

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7-29

Process Layout in Services

Womensformals

Womensdresses

Womenssportswear

Shoes

Cosmeticsand jewelry

Entry anddisplay area

Housewares

Childrensdepartment

Mensdepartment


Alternative Layouts: An example from Banking

RECEPTIONIST

FOREXDIVISION

VICE-

PRESIDENT

CONFERENCE

ROOM

REST -

ROOMS

KITCHEN

WAITING

AREA

MGR.

OPS

MGR.

CREDIT

SECY.

ENTRY

COMMUNICATIONS

ROOM

OPERATIONS

OPERATIONS

CREDIT

CREDIT

MANAGER

CASHCOUNTERS

BILLS

STRONG

ROOM

RECORDS

ROOM

DY.

MANAGER

CURRENT

A/C&

OTHERS

LUNCH

ROOM

LOANS

&ADVANCES

FIXED

DEPOSITS

UPS

COMPUTER

ROOM

RECEIVING PAYING

ENTRY

Bank ABank B


7-31

Designing Product Layouts

Objective Balance the service line

Line balancing tries to equalize the amount of work at each workstation

Precedence requirements physical restrictions on the order in which operations are

performed

Cycle time

maximum amount of time a product is allowed to spend ateach workstation

5acc44. layout - 31

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