BUILDING A CQI CULTURE: TA to Prepare Programs and Strengthen Leaders

QRIS National MeetingJuly 12, 2016

3:30-5:00 p.m.

“Coaching…is a new field. Its rapid growth is an indication that it is tapping into a fundamental need to make people’s lives and work more meaningful, balanced and holistic.”Appreciative Coaching, 2007

Session GoalsExplore strategies for building a CQI Culture Discuss how this changes the role of the TA ConsultantExamine what changes we need to make in supporting leaders, programs, TA Consultants, and our system policies

AgendaWelcome and overviewDiscussion: Successes/challenges CQI culturePanel: How Are Regions and States Building a CQI Culture Through Technical Assistance for Programs and Leaders? o Moderator: Susan O’Connor, CQI Consultant o Robyn Lopez Melton, Research Institute, Western Oregon University. o Rose Manganell, Director of Workforce Development and CQI Initiatives, Pennsylvania Keyo Jenny Vial, Child Care Resource and Referral Director, Buncombe Partnership for Children, Asheville, North Carolina

CQI is related to the internal “owning” of a process by the team in the program. It is going beyond meeting the externally applied regulations and standards – and moves the lever for change internally, under the control of the program participants themselves. Continuous Quality Improvement: An Overview Report for State QRIS Leaders, 2013. Wiggins, K. and Mathias, D. BUILD Initiative

CQI is a parallel process for programs, partners, state systems:CQI process and CQI teamsRelationship and strengths-basedReflective practice Labor and time intensive/incremental changePD/TA site based supports focused on action planContinuous Quality Improvement: An Overivew Report for State QRIS Leaders, 2013. BUILD.

Choose someone to capture ideas shared who can report-outIntroduce yourselves (name, state, role)Create a list of successes/challenges you have had in building a CQI culture.

Panel QuestionRegional and State Overviews and what strategies are you using to build a CQI culture?

Oregon’s QRISCQI

Oregon’s QRIS Timeline2nd Round Race to The Top Award2013 Regional Field Test2014 Statewide Field Test2016 Comprehensive Revision Process2017 Rollout Revised System

5 Tier Building Block System

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LicensedCommitment to Quality

Supports for Quality Improvement

Incent

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Portfolio

Improving our ImprovementsWe started thinking improvement was…• Self-Assessments• Quality Improvement Plans• Coaching and TA

Pennsylvania Quality Improvement

Launch of QRIS System 2002Round 3 RTT-ELC 2013QRIS Density 64% center-based 2015Change Initiatives 2015-2017TA Re-visioningSTARS Re-visioningIntegrated Services

Increase quality and positive outcomesProvide TA Consultants with tools and resources they need for best practiceIncrease coordination and efficiencies

Key informant interviewKey informant interview

• Spring 2015TA Consultant SurveysTA Consultant Surveys

CQI ModulesCQI ModulesWork GroupsWork Groups

Strategic PlanStrategic Plan • July 2016 17

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Integrate CQI Concepts Using modules, CoP, Pilot

• Use a developmental and readiness approach• Build shared vision and buy-in with stakeholders• Relationship and strengths-based• Dialogue, inquiry, and appreciative coaching• Reflective practice• Data-informed practice• Shared decision-making• Develop and implement action plan 18

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• Pilot CQI Process and prepare all for CQI Climate• Build a framework of ongoing supports for leaders and emerging leaders• Create a cross-sector and cross regional approach to TA Consultant and TA Supervisor orientation, in-service and supervision• Create career pathway that includes internal and external peer mentors, TA Consultants, TA Specialists, TA Supervisors, and Regional Managers. • Streamline and strengthen data systems.

North Carolina:QRIS IMPLEMENTATION ON A LOCAL LEVEL

North Carolina’s QRIS TimelineQRIS in NC: Star Rated License1999 Three component system2005 Two component system2015- 2016 QRIS revision pilot (EQuIPS) 2019 -2020 Projected implementation of new system

Two component system: Education + Program Standards

Local TA Culture Shift•Gradual transition from ”getting ready” mindset to “quality every day” mindset•Starting with the tough questions•Longer TA cycles, slower changes•Focus on teacher practices rather than assessment indicators•Clarity of roles and responsibilities for all individuals involved

◦ Teacher driven goals, active director involvement, clarity of TA role◦ Establish boundaries and scope of the work

•Increase in formal education expectations for TA providers

PALS: Participatory Adult Learning Strategy

Carl Dunst & Carol Trivette, Orelena Hawks Puckett Institute

Panel QuestionHow does this change the role for TA Consultants?

Panel QuestionWhat changes will support leaders, programs, TA Consultants, and system policies?

PA Keys: Professional Leadership Increase investment in program leaders to guide continuous quality improvement through ongoing continuum of support Identify the content and processes that build leadership skills throughout developmental levelsProvide career pathway for internal and external mentorsProvide opportunities for specializations 28

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PA Keys: Cross-sector/regional approach to orientation and in-service CORE orientation for all TA Consultants and their partners (e.g. STARS specialists and licensing staff) within first 3 months of service:o CQI conceptso Culturally responsive practice o Communicationo Ethicso Orientation on licensing and Developmentally Appropriate Practice 29

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TA Supervision Framework Provide supports for TA Consultants, TA Supervisors and TA Organizations.

GUIDELINES• Weekly 1:1 supervision first quarter of Consultant’s employment and monthly after that • On-site support once for each consultant 2016-17 and 2-4 times starting 2017-18 for FTE• Suggested consultant caseloads of 6-8 at any time for STARS, ASQ, IT, 8-10 for CCHC, 12 for ECMH• Supports for TA Supervisors and TA Organizations include PD, CoP, Virtual library• Dosage and intensity 30

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NC: State and Local ChangesoState: On-line Master’s Programs (RTTT-ELC funded) o UNC-Wilmington: Leadership, Policy, and Advocacy in Early Childhood Educationo UNC-Greensboro: Early Childhood Leadership and Program Administration

oRegional: COP for TA consultantso Collaboration opportunities for PD, documents, resources

oLocal: Supervision for TA consultantso Parallel process: use of PALS, video reflection, feedback loops

oLocal: Supports for changes in TA deliveryo Focus on practice change and sustainability, less on numbers of classrooms servedoMini-grants for programs to support teacher time out of the classroom with TAo Increased director engagement in QRIS-focused TAo Levels of support for ERS, Introduction of CLASS for “Quality Maintenance” TAo Increased expectation of CQI culture in all centers receiving TA

• What questions do you have? • What new ideas can you use to build CQI culture?

ContactsJenny Vial

Buncombe Partnership for Children, Asheville NCjenny@buncombepfc.org

Robyn Lopez MeltonThe Research Institute, Western Oregon University

meltonr@mail.wou.eduRose Manganell

Pennsylvania Keysroseman@Berksiu.org